740 East Ave., Rochester, NY 14607
To contact a resident: (585) 244-0410
For more information about senior living options: (866) 208-4318
Overall Review of ROHM Services
Pros
The staff is attentive and caring.
Cons
The management is rude and unprofessional.- They called him at home on his day off to tell him he was fired due to an accusation of gossip.
- They were gossiping before he ever went there.
- There were roaches at the facility.
- There were two bad experiences at two of his nursing homes.
Review
This Rochester operation is best suited for families that want steady, hands-on caregiving in a post-acute or rehab-flavored setting, where daily staff interactions can feel responsive even if other parts of the operation aren’t flawless. Reviewers point to attentive care in the hands-on moments, and for a loved one who needs reliable daily help, that level of practical support can be decisive. In suggesting where ROHM Services fits, the clearest strength lies in the consistency of frontline caregiving, which often translates into better assistance with activities of daily living and shorter, more reassuring interactions during recovery or transitional care.
Yet the fit hinges on tolerance for administrative friction and environmental shortcomings. The most persistent cautions concern management culture and responsiveness: reports of rude, unprofessional conduct by management, and a pattern of owners not returning calls after concerns are raised. The footprint of this issue is reinforced by references to attempts at communication that go unanswered, which creates a context in which families must watch not only for care quality but also for the reliability of leadership and problem resolution. When leadership doesn’t appear reachable, even excellent caregiving can feel precarious.
The practical pros, plain caregiving attention and the ability for caregivers to support a loved one through rehab-like routines, do provide real value. These positives can translate into safer transfers, better supervision during activities, and steadier assistance with medications and personal care. However, these strengths are offset by the core failings around management behavior and facility-wide conditions. The contrast matters: if the household is counting on a smooth, responsive administrative line to address scheduling, pest concerns, or service gaps, the balance tips toward frustration rather than reassurance.
For families evaluating options, this community is best considered by those who can tolerate, or directly monitor, potential management gaps while prioritizing the direct care experience. Alternatives become reasonable for anyone who cannot accept a pattern of unreturned calls, perceived unprofessionalism from leadership, or ongoing environmental concerns like pest reports. If a move hinges on predictable accountability, pest control, and clear, timely communication from owners and administrators, other nearby facilities should be compared more aggressively.
In deciding, prospective buyers should craft a practical checklist before choosing. Observe a tour with an emphasis on housekeeping, pest control history, and recent inspection outcomes. Ask to speak with front-line caregivers and to see how concerns are documented and escalated. Examine how often leadership is on-site, how quickly issues are resolved, and whether respite or rehab stays retain continuity of staff. Review recent references from families with loved ones in similar care stages to gauge whether actual experiences align with what the marketing promises.
The bottom line is that a strong caregiving core can exist here, but it must be weighed against persistent concerns about management behavior and property conditions. Families who value responsive, engaged leadership as much as the daily care provided should proceed with cautious optimism, layering in extra diligence on pest management, communication channels, and accountability. Those who require a consistently professional leadership tone and a track record of accessible, proactive problem-solving may find more reliable fits elsewhere, where management culture aligns more closely with the expectations of families navigating recovery, daily care, and long-term support.
Greater Rochester International (5 miles away)
A Closer Look at Private Pay Home Care
Comprehensive Approaches for Arthritis: A Detailed Guide to Symptoms, Causes, and Care
Comprehensive Insights and Practical Strategies to Help Older Adults Avoid Falls