ROHM Services in Rochester, NY

Pros

• The staff is attentive and caring.

Cons

• The management is rude and unprofessional.
• They called him at home on his day off to tell him he was fired due to an accusation of gossip.
• They were gossiping before he ever went there.
• There were roaches at the facility.
• There were two bad experiences at two of his nursing homes.

Review

This Rochester operation is best suited for families that want steady, hands-on caregiving in a post-acute or rehab-flavored setting, where daily staff interactions can feel responsive even if other parts of the operation aren't flawless. Reviewers point to attentive care in the hands-on moments, and for a loved one who needs reliable daily help, that level of practical support can be decisive. In suggesting where ROHM Services fits, the clearest strength lies in the consistency of frontline caregiving, which often translates into better assistance with activities of daily living and shorter, more reassuring interactions during recovery or transitional care.

Yet the fit hinges on tolerance for administrative friction and environmental shortcomings. The most persistent cautions concern management culture and responsiveness: reports of rude, unprofessional conduct by management, and a pattern of owners not returning calls after concerns are raised. The footprint of this issue is reinforced by references to attempts at communication that go unanswered, which creates a context in which families must watch not only for care quality but also for the reliability of leadership and problem resolution. When leadership doesn't appear reachable, even excellent caregiving can feel precarious.

The practical pros - plain caregiving attention and the ability for caregivers to support a loved one through rehab-like routines - do provide real value. These positives can translate into safer transfers, better supervision during activities, and steadier assistance with medications and personal care. However, these strengths are offset by the core failings around management behavior and facility-wide conditions. The contrast matters: if the household is counting on a smooth, responsive administrative line to address scheduling, pest concerns, or service gaps, the balance tips toward frustration rather than reassurance.

For families evaluating options, this community is best considered by those who can tolerate, or directly monitor, potential management gaps while prioritizing the direct care experience. Alternatives become reasonable for anyone who cannot accept a pattern of unreturned calls, perceived unprofessionalism from leadership, or ongoing environmental concerns like pest reports. If a move hinges on predictable accountability, pest control, and clear, timely communication from owners and administrators, other nearby facilities should be compared more aggressively.

In deciding, prospective buyers should craft a practical checklist before choosing. Observe a tour with an emphasis on housekeeping, pest control history, and recent inspection outcomes. Ask to speak with front-line caregivers and to see how concerns are documented and escalated. Examine how often leadership is on-site, how quickly issues are resolved, and whether respite or rehab stays retain continuity of staff. Review recent references from families with loved ones in similar care stages to gauge whether actual experiences align with what the marketing promises.

The bottom line is that a strong caregiving core can exist here, but it must be weighed against persistent concerns about management behavior and property conditions. Families who value responsive, engaged leadership as much as the daily care provided should proceed with cautious optimism, layering in extra diligence on pest management, communication channels, and accountability. Those who require a consistently professional leadership tone and a track record of accessible, proactive problem-solving may find more reliable fits elsewhere, where management culture aligns more closely with the expectations of families navigating recovery, daily care, and long-term support.

This part of Rochester, New York, offers a vibrant and diverse community with convenient access to various amenities. The area is home to a variety of restaurants ranging from casual pub fare to upscale dining options, ensuring that residents have a wide selection of culinary experiences to choose from. Additionally, there are several reputable hospitals and pharmacies located within close proximity, providing peace of mind for seniors who value easy access to healthcare services. Nearby cafes offer comfortable spaces for socializing or enjoying a quiet cup of coffee. The presence of physicians' offices and medical centers nearby ensures that residents have easy access to essential healthcare services. In terms of recreation, the area boasts several parks and outdoor spaces where seniors can enjoy walks or picnics surrounded by nature. Overall, this part of Rochester offers a well-rounded living experience with an array of amenities that cater to the needs and interests of senior residents. Please note that Rochester is known for its cold winters with heavy snowfall, so it's important for seniors considering this area for living to be prepared for inclement weather conditions and plan accordingly.

Restaurants

• Half Pint Pub (0.2 miles)
• Jines Restaurant (0.4 miles)
• Blu Wolf Bistro (0.5 miles)
• Hot Shots Indoor Beach Volleyball Club (0.6 miles)
• Jim's On Main (0.6 miles)
• Roc Brewing Co. (0.7 miles)
• Sager Beer Works (0.8 miles)

Hospitals

• Strong Memorial Hospital (0.5 miles)
• Highland Hospital (1.6 miles)
• Strong Memorial Hospital - Cardiology (2.8 miles)
• James P Wilmot Cancer Center (2.9 miles)
• SMH Nicu (2.9 miles)
• Neuro ICU 8-1200 (2.9 miles)
• URMC Sawgrass Surgical Center (3 miles)

Pharmacies

• CVS Pharmacy (0.5 miles)
• Highland South Wedge Pharmacy (1 miles)
• Highland Hospital Pharmacy (1.6 miles)
• CVS Pharmacy (1.6 miles)
• Walgreens (1.8 miles)
• Walgreens (1.9 miles)
• Southside Apothecary (2.1 miles)

Cafes

• Locals Only (0.5 miles)
• Ugly Duck Coffee (0.7 miles)
• Java's Cafe (0.9 miles)
• New City Cafe (1.3 miles)
• 1872 Cafe (2 miles)
• Starbucks (2.7 miles)

Physicians

• Occupational Medicine Services (0.5 miles)
• Allergy & Rheumatology - Rochester/Alexander Park (0.6 miles)
• Imaging Center - Alexander Park (0.7 miles)
• Urmc Labs (1.1 miles)
• Culver Medical Group (1.1 miles)
• Highland Hospital Radiation/Oncology (1.6 miles)
• Pain Management Center (1.6 miles)

Parks

• Martin Luther King Jr Memorial Park at Manhattan Square (0.9 miles)
• Cobbs Hill Park (0.9 miles)
• Durand Eastman Beach (1.1 miles)
• Highland Park (1.9 miles)
• Tryon Park (2.4 miles)

Places of Worship

• Artisan Church (1.4 miles)

Transportation

• Amtrak (1.4 miles)