Kirkhaven in Rochester, NY

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  • Interior

    A cheerful Easter celebration featuring a person in a bunny costume with an elderly resident.

  • Outdoors

    A sign reading 'Heroes Work Here' is displayed outdoors, expressing appreciation for workers.

  • Living Room

    A bright and inviting living room with large windows allowing natural light to fill the space, featuring a collection of furniture including a bookshelf and a television.

  • Building

    The entrance to a building with prominent signage and vibrant flowers in the foreground.

  • Architecture

    The exterior view of a hospital building with a clear entrance and multiple windows.

  • Bedroom

    A patient room featuring a bed, bedside table, lamp, and window with a view of greenery.

  • Windows

    A cozy recreational space featuring a table with colorful toys and comfortable chairs, illuminated by natural light from the windows.

  • Dining

    A spacious dining area featuring wooden tables and chairs, with a kitchenette in the background.

  • Landscaping

    A modern multi-story building featuring large windows and an inviting entrance.

  • Garden

    A welcoming entrance with a garden and sign at Kirkhaven.

  • Hallway

    A long, well-lit corridor featuring multiple doors on both sides.

  • Exercise Equipment

    A well-equipped physical therapy room designed for rehabilitation activities.

  • Office

    A small meeting room featuring a round table and two chairs, with a window offering an outside view.

Kirkhaven in Rochester, NY

254 Alexander Street, Rochester, NY 14607

For more information about senior living options: (844) 490-3973

3.8 from 102 reviews
5 stars
65
4 stars
7
3 stars
2
2 stars
2
1 stars
26

Skilled Nursing Facility

Overall Review of Kirkhaven

Pros

  • pro Kirkhaven is a wonderful place where residents receive compassionate, high-quality care in a warm, family-like environment.
  • pro The staff at Kirkhaven take excellent care of residents, maintaining a clean and welcoming facility.
  • pro Administrator Cyndee leads with dedication, ensuring residents are treated with respect and kindness.
  • pro Residents are treated like family, with staff going above and beyond to meet personal needs, especially during holidays.
  • pro Therapies at Kirkhaven are superb, with occupational and physical therapy teams providing professional and thorough care.
  • pro Meals at Kirkhaven are well-prepared and tailored to residents' nutritional needs.
  • pro The building is spacious and well-maintained, with a pleasant courtyard and engaging activities calendar.
  • pro The staff are friendly, attentive, and patient, consistently delivering caring service.
  • pro Families feel supported by Kirkhaven, with attentive follow-ups on any concerns.
  • pro Many families consider Kirkhaven the best option for loved ones and would choose it again.

Cons

  • pro The facility is described as hideously understaffed and failing to provide adequate medical care.
  • pro Residents experienced long delays for pain medications and for seeing a doctor.
  • pro Many nurses were described as horrible, leaving residents in pain and even in wet diapers for hours.
  • pro The building and furnishings were dirty and unsafe, with staff often rude or inattentive.
  • pro Families were not kept informed about their loved one's status, indicating poor communication.
  • pro Administration was criticized for prioritizing policies over residents' well-being.
  • pro There were allegations of financial mishandling, such as money being taken and reimbursements not provided.
  • pro At least one reviewer labeled Kirkhaven the worst nursing home ever.
  • pro Some reviews mention ongoing staffing and kitchen issues despite claims of new management.

Review

Kirkhaven is best suited for families that prize a warm, home-like atmosphere, strong rehabilitation services, and a culture where residents are treated with genuine kindness and compassion. This community can be a fit for loved ones who benefit from attentive, relationship-driven care, consistent opportunities for therapy, and a staff that welcomes family involvement as part of the care plan. It works particularly well for residents who respond to personalized attention, regular activity programs, and a sense of community that makes holidays and daily routines feel familial. Those seeking a highly clinical, hotel-like experience with uniform staffing and faultless execution should look elsewhere; Kirkhaven's best outcomes arise where oversight and participation from families are part of the care model.

Those who should consider alternatives are primarily families requiring near-perfect staffing consistency, rapid medical responsiveness, and unambiguous, transparent accountability. Reports of persistent under-staffing, long delays for pain medications, and gaps in medical coordination raise legitimate concerns for anyone whose loved one has complex needs or fragile health. If a facility's reliability in responding to call bells, arranging timely physician contact, and maintaining constant vigilance is non-negotiable, other Rochester-area options with stronger, steadier staffing and stricter safety protocols may be a better match. For residents who depend on meticulous daily oversight and unambiguous communication, Kirkhaven may demand a more proactive family presence than some families can sustain.

On the upside, Kirkhaven's most persuasive strengths lie in leadership and the daily human touch. Administrators and frontline staff are repeatedly praised for their kindness, willingness to listen, and capacity to tailor care to individual preferences. The environment often feels clean, welcoming, and active, with a robust menu and therapy programs that residents and families cite as high quality. The therapy teams, along with attentive aides, frequently help residents regain or maintain mobility, while activity calendars and social opportunities create genuine engagement. The willingness to convene family meetings and to address concerns promptly adds a layer of accountability that families value when it works. In short, when care teams function at their best, the emotional climate and rehabilitative momentum can be a meaningful offset to the facility's more uneven day-to-day execution.

That said, the most significant risks hinge on staffing stability and medical follow-through. Multiple accounts describe periods of limited staffing, with consequences including delayed pain management, slow responses to call bells, and gaps in routine medical oversight. Several families report inconsistent cleanliness and maintenance in some wings, and a few severe anecdotes describe missed health issues or delayed hospital transfers, which understandably erode trust. Safety and accountability concerns also surface in a minority of reviews, from concerns about bedside care to disputes over discharge processes and communication with families. These patterns suggest that, while Kirkhaven can deliver excellent, compassionate care in many moments, the overall experience can be highly variable depending on floor, shift, and the specific care team assigned.

For decision-making families, a practical path is to probe floor-level dynamics before committing. Ask for current staffing ratios on each unit, typical response times to call bells, and a day-in-the-life briefing from the floor nurse manager. Request recent quality metrics, incident reports, and a transparent framework for family follow-ups and care-plan adjustments. Consider arranging a stay or a short-term rehab admission to observe how the therapy teams coordinate with medical providers, how meals and activities feel in practice, and how the front-desk and nursing leadership handle urgent concerns. Pet-friendly visitation, family meetings, and the ability to participate in milestones are real positives to weigh against the potential for inconsistency in care delivery.

Ultimately, Kirkhaven can be a strong choice for families who are prepared to stay actively involved, advocate for their loved ones, and value a rehabilitative, community-focused environment. It is less suitable for those needing unwavering, uniform medical responsiveness and impeccable, universally consistent day-to-day care. The decision should rest on a grounded assessment of floor-level staffing reliability, the facility's ability to translate caring intent into consistently safe care, and a clear plan for rapid escalation when problems arise. When those elements align, Kirkhaven offers a compassionate, capable setting where residents often feel truly valued and families find reassurance through engaged, ongoing communication.

Features

Housing

  • 147 resident community capacity 147 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Greater Rochester International (5 miles away) Greater Rochester International (5 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Kirkhaven in Rochester, NY is a vibrant and modern assisted living community that offers a wide range of amenities and care services to meet the needs of its residents. The community provides a comfortable and welcoming environment for seniors to enjoy their golden years.

Residents at Kirkhaven can take advantage of various amenities such as a beauty salon, fully furnished apartments, a computer center, and a fitness room. The dining experience is restaurant-style, offering delicious meals prepared by skilled chefs and accommodating special dietary restrictions.

The community also places a strong emphasis on wellness and social activities. Residents can engage in fitness programs, planned day trips, resident-run activities, and scheduled daily activities. A mental wellness program is available to ensure the emotional well-being of all residents.

Care services at Kirkhaven are comprehensive and tailored to each individual's needs. Assistance with activities of daily living such as bathing, dressing, and transfers is provided around the clock. Medication management and diabetes diets are also offered to support the health of residents.

In terms of location, Kirkhaven benefits from its proximity to various amenities in the surrounding area. There are multiple cafes, parks, pharmacies, restaurants, physicians' offices, hospitals, transportation options, and places of worship nearby for residents to easily access.

At Kirkhaven in Rochester, NY, seniors can find comfort in knowing that they will receive exceptional care in a supportive community while enjoying an active and fulfilling lifestyle.

Nearby Places of Interest

Physicians

  • Allergy & Rheumatology - Rochester/Alexander Park (0.1 miles)
  • Imaging Center - Alexander Park (0.2 miles)
  • Occupational Medicine Services (1.1 miles)
  • Highland Hospital Radiation/Oncology (1.2 miles)
  • Pain Management Center (1.2 miles)
  • Urmc Labs (1.6 miles)
  • Culver Medical Group (1.6 miles)

Restaurants

  • Roc Brewing Co. (0.2 miles)
  • Strangebird (0.4 miles)
  • Half Pint Pub (0.5 miles)
  • The Vesper (0.6 miles)
  • Jim's On Main (0.6 miles)
  • Highland Park Diner (0.8 miles)
  • Jines Restaurant (0.9 miles)

Cafes

  • Locals Only (0.2 miles)
  • Ugly Duck Coffee (0.4 miles)
  • Java's Cafe (0.5 miles)
  • 1872 Cafe (1.5 miles)
  • New City Cafe (1.7 miles)
  • Starbucks (2.3 miles)

Parks

  • Martin Luther King Jr Memorial Park at Manhattan Square (0.4 miles)
  • Cobbs Hill Park (1.2 miles)
  • Durand Eastman Beach (1.5 miles)
  • Highland Park (1.5 miles)
  • Tryon Park (3 miles)
  • Genesee Valley Park (3 miles)

Hospitals

  • Strong Memorial Hospital (0.6 miles)
  • Highland Hospital (1.2 miles)
  • Strong Memorial Hospital - Cardiology (2.4 miles)
  • James P Wilmot Cancer Center (2.4 miles)
  • SMH Nicu (2.4 miles)
  • Neuro ICU 8-1200 (2.5 miles)
  • University Of Rochester Medical Center Surg/Path Lab (2.5 miles)

Pharmacies

  • Highland South Wedge Pharmacy (0.7 miles)
  • CVS Pharmacy (0.9 miles)
  • Highland Hospital Pharmacy (1.2 miles)
  • Walgreens (1.7 miles)
  • Southside Apothecary (1.9 miles)
  • Walgreens (2 miles)
  • CVS Pharmacy (2.1 miles)

Transportation

  • Amtrak (1.1 miles)

Places of Worship

  • Artisan Church (1.2 miles)

Frequently Asked Questions

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