Kirkhaven in Rochester, NY

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  • Interior

    A cheerful Easter celebration featuring a person in a bunny costume with an elderly resident.

  • Outdoors

    A sign reading 'Heroes Work Here' is displayed outdoors, expressing appreciation for workers.

  • Living Room

    A bright and inviting living room with large windows allowing natural light to fill the space, featuring a collection of furniture including a bookshelf and a television.

  • Building

    The entrance to a building with prominent signage and vibrant flowers in the foreground.

  • Architecture

    The exterior view of a hospital building with a clear entrance and multiple windows.

  • Bedroom

    A patient room featuring a bed, bedside table, lamp, and window with a view of greenery.

  • Windows

    A cozy recreational space featuring a table with colorful toys and comfortable chairs, illuminated by natural light from the windows.

  • Dining

    A spacious dining area featuring wooden tables and chairs, with a kitchenette in the background.

  • Landscaping

    A modern multi-story building featuring large windows and an inviting entrance.

  • Garden

    A welcoming entrance with a garden and sign at Kirkhaven.

  • Hallway

    A long, well-lit corridor featuring multiple doors on both sides.

  • Exercise Equipment

    A well-equipped physical therapy room designed for rehabilitation activities.

  • Office

    A small meeting room featuring a round table and two chairs, with a window offering an outside view.

Kirkhaven in Rochester, NY

Kirkhaven is a nursing home community in Rochester, NY.

Information last verified:

254 Alexander Street, Rochester, NY 14607

For more information about senior living options: (866) 208-4318

3.8 from 105 reviews
5 stars
65
4 stars
8
3 stars
2
2 stars
2
1 stars
28

Seniors.FYI Elite Community Awards

Top 5% Senior Living Community in 2024

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Overall Review of Kirkhaven

common 34 reviews mention this

Staff kindness and attentiveness

Many residents and families describe staff who are consistently kind and respectful.

A large share of reviewers highlight staff friendliness, respect, and patience, including aides, nurses, and therapy teams. Several mention feeling comfortable asking questions and seeing staff respond with professionalism and care. A number of reviews also call out specific individuals for being helpful, patient, and attentive during visits and during a loved one’s stay.

caveat 11 reviews mention this

Care is sometimes delayed

Some reviews describe long waits and trouble getting timely medical attention.

Some reviewers report staffing and response problems, including very long waits for pain medication and concerns that follow-up wasn’t handled promptly. Others describe situations involving medication delays or missed steps in care. A few reviews also mention lack of availability when call bells are needed, framing this as a safety and quality concern.

common 18 reviews mention this

Food quality and nutrition

Food is frequently described as good and aligned with residents’ nutrition needs.

Many reviewers praise meals as fresh and enjoyable, and several mention that food supports residents’ nutritional needs. Some also note their loved ones liked the food, including during rehab stays. At the same time, a smaller number of reviewers complain about food quality, including rooms of dissatisfaction once their loved one moved to a different care situation.

common 19 reviews mention this

Facility cleanliness and comfort

Reviews frequently mention a clean, well-kept facility.

Multiple reviewers describe Kirkhaven as clean and maintained daily, with rooms and shared spaces kept in good condition. Several also mention the building feeling spacious and include positive comments about outdoor areas like the courtyard. A smaller set of reviews counters this with concerns about dirty rooms and residents looking unclean, particularly in accounts that also criticize care.

common 10 reviews mention this

Activities and community atmosphere

Reviewers often mention engaging activities and a community feel.

Several reviews highlight the activities calendar and the presence of resident activities, including seeing residents busy during a tour. Families also describe staff creating experiences for residents, like holiday get-togethers and special arrangements during visits. Some reviews frame this as part of what makes the facility feel welcoming, alongside the general sense of community.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes become a section.

Features

Housing

  • 147 resident community capacity 147 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing Facility

Amenities

  • Air-conditioning Air-conditioning
  • Beauty salon Beauty salon
  • Cable or satellite TV Cable or satellite TV
  • Computer center Computer center
  • Dining room Dining room
  • Fitness room Fitness room
  • Fully furnished Fully furnished
  • Gaming room Gaming room
  • Garden Garden
  • Housekeeping services Housekeeping services
  • Kitchenette Kitchenette
  • Move-in coordination Move-in coordination
  • Outdoor space Outdoor space
  • Private bathrooms Private bathrooms
  • Restaurant-style dining Restaurant-style dining
  • Small library Small library
  • Telephone Telephone
  • Wellness center Wellness center
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet available

Transportation

  • Greater Rochester International (5 miles away) Greater Rochester International (5 miles away)
  • Community operated transportation Community operated transportation
  • Transportation arrangement Transportation arrangement
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)
  • Transportation to doctors appointments Transportation to doctors appointments

Care Services

  • 12-16 hour nursing 12-16 hour nursing
  • 24-hour call system 24-hour call system
  • 24-hour supervision 24-hour supervision
  • Activities of daily living assistance Activities of daily living assistance
  • Assistance with bathing Assistance with bathing
  • Assistance with dressing Assistance with dressing
  • Assistance with transfers Assistance with transfers
  • Diabetes diet Diabetes diet
  • Meal preparation and service Meal preparation and service
  • Medication management Medication management
  • Mental wellness program Mental wellness program
  • Special dietary restrictions Special dietary restrictions

Dining

  • Diabetes diet Diabetes diet
  • Special dietary restrictions Special dietary restrictions

Activities

  • Community-sponsored activities Community-sponsored activities
  • Concierge services Concierge services
  • Fitness programs Fitness programs
  • Planned day trips Planned day trips
  • Resident-run activities Resident-run activities
  • Scheduled daily activities Scheduled daily activities

Nearby Places of Interest

Physicians

  • Allergy & Rheumatology - Rochester/Alexander Park (0.1 miles)
  • Imaging Center - Alexander Park (0.2 miles)
  • Occupational Medicine Services (1.1 miles)
  • Highland Hospital Radiation/Oncology (1.2 miles)
  • Pain Management Center (1.2 miles)
  • Urmc Labs (1.6 miles)
  • Culver Medical Group (1.6 miles)

Restaurants

  • Roc Brewing Co. (0.2 miles)
  • Strangebird (0.4 miles)
  • Half Pint Pub (0.5 miles)
  • The Vesper (0.6 miles)
  • Jim's On Main (0.6 miles)
  • Highland Park Diner (0.8 miles)
  • Jines Restaurant (0.9 miles)

Cafes

  • Locals Only (0.2 miles)
  • Ugly Duck Coffee (0.4 miles)
  • Java's Cafe (0.5 miles)
  • 1872 Cafe (1.5 miles)
  • New City Cafe (1.7 miles)
  • Starbucks (2.3 miles)

Parks

  • Martin Luther King Jr Memorial Park at Manhattan Square (0.4 miles)
  • Cobbs Hill Park (1.2 miles)
  • Durand Eastman Beach (1.5 miles)
  • Highland Park (1.5 miles)
  • Tryon Park (3 miles)
  • Genesee Valley Park (3 miles)

Hospitals

  • Strong Memorial Hospital (0.6 miles)
  • Highland Hospital (1.2 miles)
  • Strong Memorial Hospital - Cardiology (2.4 miles)
  • James P Wilmot Cancer Center (2.4 miles)
  • SMH Nicu (2.4 miles)
  • Neuro ICU 8-1200 (2.5 miles)
  • University Of Rochester Medical Center Surg/Path Lab (2.5 miles)

Pharmacies

  • Highland South Wedge Pharmacy (0.7 miles)
  • CVS Pharmacy (0.9 miles)
  • Highland Hospital Pharmacy (1.2 miles)
  • Walgreens (1.7 miles)
  • Southside Apothecary (1.9 miles)
  • Walgreens (2 miles)
  • CVS Pharmacy (2.1 miles)

Transportation

  • Amtrak (1.1 miles)

Places of Worship

  • Artisan Church (1.2 miles)

Frequently Asked Questions

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