Kirkhaven

Pros

• The building is nice and spacious, providing a pleasant environment for residents.
• The courtyard is a lovely place for residents to spend time outside.
• Many staff members at Kirkhaven are kind and helpful, contributing positively to the care experience.
• Kirkhaven conducts follow-ups on concerns, demonstrating a commitment to addressing issues that arise.
• Family meetings are held in a timely manner, allowing families to stay informed about their loved one's progress and care plans.
• Some residents enjoy their time at Kirkhaven and appreciate the efforts made to assist them in regaining mobility.

Cons

• The facility has only one small TV, leaving many residents unable to see it comfortably.
• The bedrooms and residents often appear dirty, indicating a lack of proper cleaning and care.
• Most staff members are uncaring and rude, contributing to a negative environment for the residents.
• There is a consistent shortage of staff, leading to inadequate assistance when needed.
• Administration does not prioritize the best interests of the residents or consider the opinions of their families.
• A resident experienced a serious fall due to the lack of attention from staff on their first day at Kirkhaven.
• Furniture in the facility is dirty, broken, and unsafe, further diminishing the quality of care provided.
• Staff tend to only engage with residents when family members are present, showing a lack of genuine concern for their well-being.

Review

Kirkhaven, a facility designed to provide care for residents who need assistance, has received a mixed bag of reviews from families and loved ones regarding the quality of care and overall environment. Many reviewers express significant disappointment with the level of attention and cleanliness at the facility. A common theme among the comments is that for the steep price of $16,000 per month, expectations for high-quality care are not being met. Residents often feel crammed around a single small television, making it difficult for many to engage in entertainment or social activities. Additionally, concerns about cleanliness extend beyond communal areas; many reviewers have noted that individual rooms are not adequately maintained.

The appreciation for physical aspects of Kirkhaven juxtaposes sharply with complaints about staffing and care. While some reviewers acknowledge that the building itself is spacious and features a pleasant courtyard suitable for outdoor activities, they highlight a lack of adequate staffing as a major issue. Instances are reported where residents appear unkempt and staff members seem indifferent or even rude toward them. Moreover, it seems that there is insufficient support available when residents require immediate assistance; this leaves family members feeling frustrated and concerned about their loved ones' well-being.

A recurring sentiment across various reviews is the apparent disconnect between administration and resident care. Reviewers have stated that management does not prioritize input from family members—especially those designated as health care proxies—even when those family members raise legitimate concerns regarding their loved ones’ treatment and progress. This lack of communication fosters an environment where families feel disregarded during critical times when their loved ones need help the most.

Some conflicting reviews reflect a more positive experience with certain staff members at Kirkhaven. A few families noted that they appreciate follow-up communications regarding their loved ones’ conditions and treatment plans. These meetings involve multiple staff members sharing progress reports and discussing next steps to enhance residents' dependency levels. For some families, regular updates offer reassurance amid troubling circumstances; however, this positivity stands in stark contrast to other accounts highlighting neglectful behavior from certain employees who were deemed lazy or disengaged.

Several reviewers recount alarming incidents related to inadequate oversight by caregivers leading to injury or distress among residents at Kirkhaven. One reviewer recounted how their mother fell on her very first day; despite showing apparent signs of distress, she was not promptly taken for necessary medical examinations like a CT scan—an action which left relatives fuming over what they perceived as negligence over basic safety protocols. Moreover, another account revealed inconsistencies in attentiveness based on whether family visitors were present at the facility: caregivers tended to be more responsive only during visitation hours.

Disheartened families ultimately felt compelled to seek alternative nursing home options after witnessing firsthand experiences such as dirty furniture, unsafe mobility aids like flimsy walkers, and hostile interactions between staff and residents. As one reviewer expressed vehemently: "Don't put your loved one in Kirkhaven!" Such sentiments echo through their narratives as they share tales filled with fear rather than comfort—wishing desperately that other families will heed warnings before placing their beloved elders in similar situations rife with concern for safety and dignity.

In summary, while some families report positive experiences relating to specific staff interactions at Kirkhaven—particularly concerning communication—the overarching narrative painted by numerous reviews indicates serious deficiencies in both caregiving standards and administrative accountability within the facility structure itself. The juxtaposition between commendable building amenities against glaring issues surrounding resident welfare paints an uncertain picture indeed: one wherein potential clients should tread carefully before entrusting loved ones’ lives into these hands fraught with complications.

Physicians

• Allergy & Rheumatology - Rochester/Alexander Park (0.1 miles)
• Imaging Center - Alexander Park (0.2 miles)
• Occupational Medicine Services (1.1 miles)
• Highland Hospital Radiation/Oncology (1.2 miles)
• Pain Management Center (1.2 miles)
• Urmc Labs (1.6 miles)
• Culver Medical Group (1.6 miles)

Restaurants

• Roc Brewing Co. (0.2 miles)
• Strangebird (0.4 miles)
• Half Pint Pub (0.5 miles)
• The Vesper (0.6 miles)
• Jim's On Main (0.6 miles)
• Highland Park Diner (0.8 miles)
• Jines Restaurant (0.9 miles)

Cafes

• Locals Only (0.2 miles)
• Ugly Duck Coffee (0.4 miles)
• Java's Cafe (0.5 miles)
• 1872 Cafe (1.5 miles)
• New City Cafe (1.7 miles)
• Starbucks (2.3 miles)

Parks

• Martin Luther King Jr Memorial Park at Manhattan Square (0.4 miles)
• Cobbs Hill Park (1.2 miles)
• Durand Eastman Beach (1.5 miles)
• Highland Park (1.5 miles)
• Tryon Park (3 miles)
• Genesee Valley Park (3 miles)

Hospitals

• Strong Memorial Hospital (0.6 miles)
• Highland Hospital (1.2 miles)
• Strong Memorial Hospital - Cardiology (2.4 miles)
• James P Wilmot Cancer Center (2.4 miles)
• SMH Nicu (2.4 miles)
• Neuro ICU 8-1200 (2.5 miles)
• University Of Rochester Medical Center Surg/Path Lab (2.5 miles)

Pharmacies

• Highland South Wedge Pharmacy (0.7 miles)
• CVS Pharmacy (0.9 miles)
• Highland Hospital Pharmacy (1.2 miles)
• Walgreens (1.7 miles)
• Southside Apothecary (1.9 miles)
• Walgreens (2 miles)
• CVS Pharmacy (2.1 miles)

Transportation

• Amtrak (1.1 miles)

Places of Worship

• Artisan Church (1.2 miles)