The Hurlbut in Rochester, NY
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Information last verified:
1177 East Henrietta Road, Rochester, NY 14623
For more information about senior living options: (844) 490-3973
The staff is very friendly. The social work team is always willing to go above and beyond. The nursing staff always calls with details. The dining room is very sunny and bright. The food looks very good. The team assigned to him was truly wonderful on every level—professional, kind and attentive. He grew strong enough to go home. The staff is amazing. They were caring, patient and respectful. Everyone made her feel comfortable and not embarrassed. The compassion they felt for her was amazing. The Hurlbut care facility is by far the best care facility bar none.
The facility is old and run down in some areas. It is dirty and filthy, with hallways and rooms that are unclean and smells of urine. The building feels outdated and resembles a dungeon. The staff are chronically understaffed, with wings closed due to lack of workers. Residents are left sitting in hallways for long periods, sometimes unattended. Medications are given at wrong times or the wrong meds, and changes aren’t communicated to families; record-keeping is poor. Nurses and staff reportedly argue amongst themselves and show little coordination. Pain management is mishandled, with delayed morphine dosing and withdrawal concerns. The food is bad, unappetizing, or served cold, sometimes on paper plates. There are allegations that the facility prioritizes profits over patient care. The facility has been described as unsafe and some reviewers say it should be shut down. Some reviewers felt the staff were uncaring or not responsive to residents’ needs.This community is best suited for families prioritizing strong rehabilitation services and genuinely caring staff who will rally around a loved one during recovery. The Hurlbut shines where therapy-driven short-term stays are the goal: capable physical and occupational therapy teams, attentive nursing, and social workers who actively coordinate care and advocate for patients. The best fits are those navigating post-acute rehab, especially when the plan is to return home, with a emphasis on getting stronger, regaining independence, and having a reliable line of communication as progress unfolds. The facility’s older, sunlit dining rooms and rooms that feel welcoming when staff are at their best can help sustain motivation through a challenging rehab journey. Yet the upside hinges on rehabilitation momentum and staff warmth more than on upgraded aesthetics or long-term residence stability.
Those who should consider alternatives include families seeking a pristine, modern environment with consistently spotless upkeep and uninterrupted, high-caliber daily care over the long term. Several reviews flag cleanliness and facility condition as problematic in places, along with frequent staffing gaps that ripple into meal quality, med administration, and routine oversight. If a loved one requires stable, predictable daily routines, rigorous medication safety, or a worry-free long-term living arrangement, this is a setting where the risk of inconsistent attention may outweigh the rehab advantages. For dementia, palliative, or end-of-life care, insistence on uniformly staffed coverage and transparent, steady protocols becomes even more critical, making other options worth comparing.
The strongest offset to the concerns lies in the care ecosystem built around rehabilitation. Across multiple experiences, the rehab team is repeatedly praised for professionalism, kindness, and effectiveness; therapists and aides are described as capable, engaged, and able to deliver meaningful progress. Nursing staff frequently earns gratitude for timely communication and hands-on support, with social workers and activity staff cited as especially responsive and patient-centered. The dining area’s brightness, the availability of in-room TV, and the willingness of dietitians to tailor options provide meaningful daily comfort for residents pushing through recovery. When care teams align, patients regain strength, family questions are answered promptly, and therapy sessions are consistent, the positives can substantially outweigh the negatives, especially during a focused rehabilitation trajectory.
However, the cons cannot be ignored, and they recur with enough frequency to matter in decision-making. Several accounts describe an outdated, run-down feel in parts of the building, with concerns about cleanliness and overall maintenance that clash with expectations for a regulated care setting. Staffing shortages in some wings contribute to delayed meals, gaps in medication timing, and perceived lapses in record-keeping and communication. Medication administration errors and delayed changes without timely family notification appear in multiple reviews, underscoring a fundamental risk unless diligence is maintained by diligent oversight and active family participation. Food quality also emerges as a mixed bag; while some residents praise tastier options and responsive dietitians, others report meals that fail to meet expectations or dietary needs. These threads, combined with reports of organizational inconsistencies and occasional mismanagement, shape a landscape where risk spikes when rehab momentum wanes and daily life slides into variability.
In weighing the pros and cons, the rehab and care ethos at The Hurlbut can deliver meaningful, measurable gains for someone committed to moving forward quickly. The strongest case rests with those who enter rehabilitation with clear goals, a defined plan, and a collaborative care team that communicates well with families. When the rehab cycle is well-staffed and well-coordinated, families often see their loved ones re-engaged, with improved mobility and a smoother transition back to home life. Yet for residents who need steady, long-term supervision, or who come with complex medication regimens and stringent dietary restrictions, the gaps in cleanliness, consistency of staffing, and documentation may erode confidence in daily safety and reliability. In short, the facility’s rehabilitative strengths are substantial; the residency risks grow as care needs become more complex or time in the facility lengthens.
The bottom line is practical and clear: The Hurlbut is a strong fit for families prioritizing rehab quality and compassionate, hands-on staff, and for residents whose primary objective is to regain function and return home. It is not the first choice for those who value a consistently pristine environment, flawless daily operations, and unwavering, long-term care stability. Prospective families should insist on current specifics before committing: confirm staffing levels across units, request recent med-management workflows and error-tracking practices, tour the facility with a focus on cleanliness and odor, sample menus or dietary accommodations, and speak directly with the rehab team about a concrete recovery plan. Above all, demand transparent communication channels with social workers and nursing leadership to ensure that the plan for care remains aligned as progress unfolds. If those conditions can be met and sustained, The Hurlbut can be a solid, capable partner in recovery; if not, consider alternatives that place a premium on consistency, cleanliness, and long-term care reliability.
160 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Greater Rochester International (3 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Hurlbut in Rochester, NY is an assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents.
Residents can enjoy the convenience of on-site beauty salon services, as well as access to cable or satellite TV for entertainment. The community also offers community-operated transportation for easy travel, a computer center for staying connected, and a fitness room for staying active. The apartments are fully furnished and come with private bathrooms and kitchenettes.
Dining at The Hurlbut is restaurant-style, offering delicious meals prepared and served by the staff. Special dietary restrictions are taken into consideration to accommodate individual needs.
There are plenty of recreational activities available for residents to enjoy. The gaming room provides opportunities for friendly competition, while the small library allows residents to relax with a good book. Planned daily activities, as well as resident-run activities, ensure that there is always something fun happening within the community.
For those who prefer outdoor spaces, there is a beautiful garden where residents can take walks or simply enjoy nature. A wellness center is also available to promote health and well-being.
Care services provided at The Hurlbut include 24-hour call system and supervision for round-the-clock assistance. Trained staff members are available to assist with activities of daily living such as bathing, dressing, and transfers. Medication management and diabetes diets are also provided to support residents' health needs.
Transportation arrangements can be made both for non-medical purposes like shopping or social outings, as well as for medical appointments. Move-in coordination helps make the transition into the community seamless.
The location of The Hurlbut is ideal with several amenities nearby. There are six cafes, parks, pharmacies, and restaurants within close proximity to provide convenience and variety. Additionally, there are 37 physicians located nearby for easy access to healthcare services.
In summary, The Hurlbut in Rochester, NY offers a comprehensive assisted living community with an array of amenities and care services to ensure the comfort, convenience, and well-being of its residents.
The Hurlbut is located at 1177 East Henrietta Road, Rochester, NY 14623 in Monroe County, New York
The Hurlbut on seniors.fyi includes 11 photos including images showing interior, dining, bedroom, decor, landscaping, chandelier, painting, outdoor, and more.
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Interior
Decor
Living Room
Bedroom
Dining
Landscaping
Chandelier
Natural Light
Wall Art
Lounge
