The Hurlbut

Pros

• The nursing staff at The Hurlbut was professional and timely in providing care to the resident's mother.
• The dietician at the nursing home was helpful in selecting alternate food options for a resident who didn't like fish.
• The rooms at The Hurlbut were clean, well-maintained, and had their own TV.
• The activity staff at the nursing home were extremely friendly and energetic, ensuring there were activities available every day.
• The rehab staff and facilities at The Hurlbut were excellent, providing exceptional care for the resident's relative recovering from hip replacement surgery.
• The facility at The Hurlbut was clean with virtually no odor, creating a pleasant environment for residents.
• The rooms at the nursing home were bright and not gloomy or depressing.
• The CNA's and nurses at The Hurlbut were caring and exceptional in their service to residents.
• There were daily activities available for residents, with bingo being a particularly popular option.

Cons

• The staff appeared evasive or even annoyed when asked about changes in medication.
• Poor communication with family members regarding medications administered.
• Poor record keeping, including incorrect medication administration and wrong information about room assignments.
• The building felt old and run down during the visit.
• The food at Hurlbut Nursing and Rehab was really terrible, leading to a negative experience for the resident.
• The support staff at The Hurlbut needs better supervision and training.
• The dining area is okay, but the food is bad and needs more variety and options for residents' preferences.

Review

The Hurlbut Nursing and Rehabilitation Center has received mixed reviews from visitors and family members. One common positive aspect mentioned by multiple reviewers is the professionalism and timeliness of the nursing staff in providing care to their loved ones. The dedicated nursing team was praised for their exceptional service, ensuring that patients' needs were met promptly.

The cleanliness of the facility was another positive feature highlighted by visitors. Despite being a nursing home, the lack of unpleasant odors was noted, creating a pleasant environment for residents and visitors alike. The rooms were described as well-maintained and filled with natural light, contributing to a cheerful atmosphere within the facility. Each room came equipped with its own television, although some reviewers expressed a desire for larger closets.

One standout aspect of The Hurlbut was its excellent rehab staff and facilities. Various individuals attested to how these resources greatly aided in their relatives' recovery processes following hip replacement surgery or stroke. The rehab staff's expertise helped patients regain strength and mobility efficiently.

However, there were several areas where improvements could be made at The Hurlbut Nursing and Rehabilitation Center. Some reviewers mentioned a lack of menu options for special dietary needs such as vegan or gluten-free diets. While efforts were made to accommodate these requests, it was felt that more options should be available considering the growing number of individuals following plant-based diets.

Communication between staff members and family members appeared to be an issue for some visitors. Reviewers reported changes in medication being made without notification, leaving families unaware of alterations that could potentially affect their loved ones' well-being. Additionally, poor record-keeping practices were observed in certain instances, such as incorrect medication administration or assigning a patient to a bed already occupied by someone else.

The size and busyness of the facility seemed overwhelming for some residents, including one reviewer's mom who found it too big, noisy, and bustling. Although physical therapy sessions were highly regarded by patients like this reviewer's mom, the support staff was deemed lacking. One major complaint expressed by multiple individuals was the quality of the food. The monotony and unappetizing nature of the meals were mentioned repeatedly, suggesting a need for a more varied menu with improved options.

Despite its shortcomings, The Hurlbut Nursing and Rehabilitation Center did have some redeeming qualities. Active residents engaged in various activities were observed during visits, including participating in church services. Art and crafts sessions were also mentioned as enjoyable activities by one resident's family member. While the facility may have felt old and run-down to some visitors, it appeared that residents had access to engaging opportunities for social interaction within their community.

In conclusion, while The Hurlbut Nursing and Rehabilitation Center received praise for its cleanliness, dedicated nursing staff, excellent rehab facilities, and engaging activities, there are areas that require attention. Enhancements in communication with family members regarding medication changes and improvements in record-keeping practices are necessary to ensure patient safety. Furthermore, addressing dietary needs for individuals following specialized diets could improve overall satisfaction among residents. With proper training and supervision of support staff along with upgrades to the dining experience, The Hurlbut could enhance its reputation as a well-rounded care facility focused on meeting the diverse needs of its residents.

Restaurants

• The King and I Restaurant (0.4 miles)
• Jay's Diner (0.8 miles)
• Chick-Fil-A (0.9 miles)
• Red Lobster (0.9 miles)
• Jeremiah's Tavern (1 miles)
• Wendy's (1.7 miles)
• McDonald's (1.7 miles)

Physicians

• Marc Johnson Oral Surgery (0.5 miles)
• Dr Shri Noel, MD (0.5 miles)
• URMC Pain Treatment Center (1.1 miles)
• Elaina Chen, MD (1.1 miles)
• Derek E Bell MD (1.1 miles)
• Elizabeth Wende Breast Care (1.1 miles)
• Urmc Pediatric Neurology (1.2 miles)

Cafes

• Kung Fu Tea (0.9 miles)
• Starbucks (1 miles)
• Starbucks (1.6 miles)
• Starbucks (1.8 miles)
• Midnight Oil (3.4 miles)
• 1872 Cafe (3.9 miles)

Pharmacies

• Wegmans (1.1 miles)
• CVS Pharmacy (1.7 miles)
• CVS Pharmacy (2 miles)
• Walgreens (2 miles)
• Wegmans (2.1 miles)
• Southside Apothecary (2.1 miles)
• Walgreens (2.3 miles)

Hospitals

• URMC Sawgrass Surgical Center (1.2 miles)
• James P Wilmot Cancer Center (1.8 miles)
• Neuro ICU 8-1200 (1.8 miles)
• United Cerbral Palsey (1.8 miles)
• Strong Memorial Hospital - Cardiology (1.8 miles)
• SMH Nicu (1.8 miles)
• University Of Rochester Medical Center Surg/Path Lab (1.9 miles)

Parks

• Genesee Valley Park (1.9 miles)
• Veterans Memorial Park (2.2 miles)
• French Road School Playground (2.3 miles)
• Highland Park (2.4 miles)
• Cobbs Hill Park (3.7 miles)
• Martin Luther King Jr Memorial Park at Manhattan Square (4 miles)

Transportation

• Enterprise Rent-A-Car (2.4 miles)
• Greater Rochester International Airport (ROC) (3.3 miles)

Places of Worship

• Artisan Church (2.8 miles)