The Highlands At Brighton
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5901 Lac De Ville Boulevard, Rochester, NY 14618
For more information about senior living options: (844) 490-3973
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The staff at The Highlands at Brighton exceeded expectations, providing professional and patient care 24 hours a day. Many residents enjoyed the food, with one individual specifically noting that their family member liked it. The facility is described as immaculate, with exceptional care and attention to detail from the staff. The rehabilitation staff were praised for their kindness and dedication to helping patients recover. Family members felt their loved ones were genuinely cared for, receiving loving attention during difficult times. Some families expressed gratitude for the efforts of social workers in improving patient situations. Overall positive experiences were reported by individuals who valued the cleanliness and organization of the facility.
Several staff members were rude and unresponsive to call buttons, leading to inadequate care. The facility had issues with cleanliness, including a foul smell from leaking sinks and toilets that went unfixed for extended periods. There were frequent complaints about the food quality being poor and unsatisfactory. Medical staff lacked attention, with reports of missed treatments and wrong medication administration. Patients often felt neglected or like prisoners in their rooms, with little engagement or stimulation provided. Personal belongings, including clothing, were frequently lost despite being labeled properly. The supervisory staff did not address concerns adequately, resulting in ongoing issues without improvement. There was a high caregiver-to-patient ratio that hindered personalized attention and care for patients' needs.The Highlands at Brighton, a skilled nursing facility associated with the University of Rochester, has drawn a wide array of reviews from patients and their families, reflecting both commendations and significant concerns regarding the quality of care provided. While some individuals have expressed gratitude for the attentive and professional staff that contributed positively to their recovery, others have lamented experiences that reveal underlying systemic issues within the facility. This dichotomy paints a complex picture of care quality at The Highlands.
Several reviews highlight instances of exceptional care that led to quicker recoveries than anticipated. One former patient praised the staff for meeting daily needs with professionalism and patience around the clock, effectively aiding in a smooth transition from hospitalization to rehabilitation. Family members echoed these sentiments, noting how well their loved ones were cared for during difficult times. Particularly admirable was the staff's dedication shown toward patients in critical situations, such as those requiring ventilator support or intensive rehabilitation after surgeries like heart valve replacements. These experiences underscore the potential for high-quality nursing care when staff is engaged and committed.
Conversely, numerous accounts illustrate troubling lapses in service that have cast shadows over this seemingly reputable institution. Reports emerged about inadequate response times to calls for help—patients being left unattended in distressing situations for extended periods. For instance, stories surfaced about individuals waiting excessively long for basic assistance such as bathroom access or being cleaned up after accidents. Such negligence raises serious questions regarding staffing ratios and training protocols, as families described feeling helpless as their loved ones faced avoidable discomfort or complications due to what seemed like careless oversight by aides and nurses.
Among these disheartening narratives was also an alarming account of medical mismanagement involving incorrect medication administration and insufficient monitoring post-surgery. One review detailed how a patient's nebulizer treatments were neglected, leading to severe health consequences necessitating re-hospitalization. The lack of organization appeared pervasive; reports indicated lost belongings—purchased medical items labeled correctly—suggesting issues with inventory management that compound frustrations experienced by families navigating an already stressful landscape.
Despite some positive interactions identified with physical rehabilitation staff who were described as caring and competent, many expressed disappointment with overall administrative responses to complaints made during meetings designed to address grievances. Families felt that while supervisory personnel offered promising reassurances following discussions about treatment experiences, no tangible changes followed those conversations. As a result, many termed their encounters frustratingly superficial rather than beneficial or transformative.
Ultimately, reviewers painted a haunting portrait of care at The Highlands at Brighton characterized by inconsistencies: dedicated professionals striving under challenging conditions amidst overarching problems linked to staffing shortages or inadequate training programs impacting day-to-day operations significantly. Reflecting on these mixed assessments leads one to question whether improvements can be achieved despite current struggles within this reputed establishment or if alternatives might provide better outcomes for vulnerable patients seeking recovery pathways from serious health challenges they face in skilled nursing environments. There remains hope amid grave concerns—that reforms could emerge to foster genuine healing spaces prioritizing compassion alongside clinical excellence throughout patient journeys toward rehabilitation.
145 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Greater Rochester International (4 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Highlands at Brighton in Rochester, NY is an assisted living community that provides a wide range of amenities and care services to its residents. Residents can enjoy the convenience of having a beauty salon on-site, as well as access to cable or satellite TV for entertainment. The community also offers community-operated transportation for easy access to local attractions and appointments.
For residents who enjoy technology, there is a computer center available. Meals are provided in a dining room setting with restaurant-style dining, and special dietary restrictions can be accommodated. The community is fully furnished and offers move-in coordination to make the transition easier for residents.
There are various recreational activities available for residents to partake in, including a fitness room and gaming room for staying active and socializing with peers. Outdoor spaces such as gardens provide opportunities for relaxation and enjoying nature. For those who prefer quieter activities, there is a small library onsite.
Residents have access to private bathrooms for their convenience and privacy. Housekeeping services help maintain cleanliness and organization within the community. Telephone services are provided, along with Wi-Fi/high-speed internet for staying connected with loved ones.
In terms of care services, The Highlands at Brighton offers 24-hour call system and supervision to ensure the safety and well-being of its residents. Assistance with activities of daily living such as bathing, dressing, and transfers is provided. Medication management is also offered to ensure that residents are taking their medications properly.
The community has a mental wellness program in place to support the emotional well-being of its residents. Special dietary restrictions such as diabetes diets can be catered to. Transportation arrangements can be made both non-medical purposes and for doctor's appointments.
In terms of nearby amenities, there are numerous cafes, parks, pharmacies, physicians' offices, restaurants, places of worship nearby the community. This provides convenient options for outings or accessing necessary services.
Overall, The Highlands at Brighton offers a comprehensive array of amenities and care services to promote comfort, convenience, and well-being for its residents in a warm and welcoming environment.
The Highlands At Brighton is located at 5901 Lac De Ville Boulevard, Rochester, NY 14618 in Monroe County, New York
The Highlands At Brighton on seniors.fyi includes 10 photos including images showing building, outdoor, parking, grass, lighting, road, landscaping, fence, and more.
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Building
Architecture
Lighting
Outdoor
Grass
Tree
Urban
Building Exterior
