The Highlands At Brighton in Rochester, NY
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5901 Lac De Ville Boulevard, Rochester, NY 14618
For more information about senior living options: (844) 490-3973
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Extremely friendly staff. The Highlands at Brighton is a wonderful facility for skilled nursing care. Staff exceeded expectations, meeting daily needs with professionalism. The staff are wonderful to residents and keep them very well taken care of. The neuro-behavioral unit staff were truly remarkable. The Highlands at Pittsford staff were wonderful and felt like family. The facility is immaculate, with exceptional care, attention to detail, and personal warmth toward residents.
The facility is outdated and ghetto, a disgrace they even take care of people. The nurses are there only for a paycheck and have attitudes, acting like their job interrupts their day. They never took him out to actually help him do the rehab. The beds were outdated and didn't even have rails to pull himself up or hold on to. The director of nursing shows blatant disregard for ethics and integrity and twists policies for their own agenda. The facility's management is trash and they run things in a deceptive, high-stakes way. They do not communicate and put patients in harm's way. The place is a dump and one reviewer would not send a loved one there. Call bells are not answered, aides are sometimes rude, and patients are left unattended for hours. Food was not great and sometimes not what was ordered. Some patients were left wet or neglected, with care that was inconsistent at best.The Highlands at Brighton is best suited for families seeking a URMC-affiliated skilled-nursing option with meaningful post?acute rehab potential, and for residents whose goals center on structured rehabilitation and care on a unit where staff engagement is solid. When the rehab teams are attentive and consistent, mobility and daily functioning can improve more quickly than expected, and patients can make real progress toward returning home. The facility also occasionally delivers compassionate, patient-centered care on specific units, which can make a tangible difference for families watching a loved one regain independence.
Those who should seriously consider alternatives are families prioritizing uniformly high-quality care across all shifts and wings, reliable call-bell responsiveness, and consistently warm, respectful interactions from every aide, nurse, and administrator. The reviews reveal a troubling split: some units and staff are praised for dedication and compassion, while others are marked by neglect, unresponsiveness, and rude behavior. For a resident who requires consistent, around-the-clock attention or who has complex needs, the variability is a red flag. If one cannot actively supervise or regularly engage with the facility, a more consistently reliable option becomes essential.
The strongest upside lies in rehabilitation and certain care teams. Multiple families report rehab and neuro-behavioral staff delivering professional, patient-focused care that helps with recovery timelines and daily competencies. When a loved one is placed with a committed rehab team, results can be notable, and some patients experience genuine warmth and attentiveness from clinicians who clearly "go the extra mile." Cleanliness and overall impression can be solid on visits where staff are proactive and welcoming. In short, for post-acute recovery, there is credible value to be found in the right unit with engaged clinicians.
Yet the most consequential downsides dominate the decision for many families. A recurring pattern across reviews is inconsistent care quality and frequent communication gaps: call bells left unanswered, patients left unattended for hours, and reports of assistive care that is delayed or incomplete. Several accounts describe hygiene lapses, medication issues, and patients not being moved promptly to bathrooms or out of bed when requested. The perception that some staff members are indifferent or overwhelmed - combined with reports of lost clothing and items - creates a sense of instability that undermines trust in the facility as a whole. The contrast between highly praised units and neglected experiences is stark and hard to ignore.
From a decision-making standpoint, the Highlands at Brighton should be evaluated with unit-level clarity. If the goal is rehabilitation with a dedicated team that communicates well and provides timely help, and if one can verify placement on a high-functioning unit, the potential payoff justifies a closer look. However, for long-term care needs where consistent staffing, reliable response, and a respectful environment across all shifts are nonnegotiable, alternate options within Rochester - especially within the URMC network or competing skilled-nursing facilities with stronger track records on core daily care - likely offer more predictable quality.
Actionable next steps are clear. Arrange a focused tour of the rehab and skilled-nursing wings, asking specifically about staff-to-patient ratios by shift, call-bell response times, and recent incident reports. Speak with current families about daily routines, laundry handling, and how quickly aides and nurses respond to assistance requests. Review a sample week of activities and meals, and request to see actual rooms in both renovated and older sections to gauge warmth and hominess. Finally, compare conservative cost projections and discharge planning clarity with alternative options, prioritizing facilities that can consistently deliver safe, respectful, and responsive care every day.
145 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Greater Rochester International (4 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Highlands at Brighton in Rochester, NY is an assisted living community that provides a wide range of amenities and care services to its residents. Residents can enjoy the convenience of having a beauty salon on-site, as well as access to cable or satellite TV for entertainment. The community also offers community-operated transportation for easy access to local attractions and appointments.
For residents who enjoy technology, there is a computer center available. Meals are provided in a dining room setting with restaurant-style dining, and special dietary restrictions can be accommodated. The community is fully furnished and offers move-in coordination to make the transition easier for residents.
There are various recreational activities available for residents to partake in, including a fitness room and gaming room for staying active and socializing with peers. Outdoor spaces such as gardens provide opportunities for relaxation and enjoying nature. For those who prefer quieter activities, there is a small library onsite.
Residents have access to private bathrooms for their convenience and privacy. Housekeeping services help maintain cleanliness and organization within the community. Telephone services are provided, along with Wi-Fi/high-speed internet for staying connected with loved ones.
In terms of care services, The Highlands at Brighton offers 24-hour call system and supervision to ensure the safety and well-being of its residents. Assistance with activities of daily living such as bathing, dressing, and transfers is provided. Medication management is also offered to ensure that residents are taking their medications properly.
The community has a mental wellness program in place to support the emotional well-being of its residents. Special dietary restrictions such as diabetes diets can be catered to. Transportation arrangements can be made both non-medical purposes and for doctor's appointments.
In terms of nearby amenities, there are numerous cafes, parks, pharmacies, physicians' offices, restaurants, places of worship nearby the community. This provides convenient options for outings or accessing necessary services.
Overall, The Highlands at Brighton offers a comprehensive array of amenities and care services to promote comfort, convenience, and well-being for its residents in a warm and welcoming environment.
The Highlands At Brighton is located at 5901 Lac De Ville Boulevard, Rochester, NY 14618 in Monroe County, New York
The Highlands At Brighton on seniors.fyi includes 10 photos including images showing building, outdoor, parking, grass, lighting, road, landscaping, fence, and more.
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Building
Architecture
Lighting
Outdoor
Grass
Tree
Urban
Building Exterior
