The Highlands At Brighton

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Pros

• The staff at The Highlands at Brighton exceeded expectations, providing professional and patient care 24 hours a day.
• Many residents enjoyed the food, with one individual specifically noting that their family member liked it.
• The facility is described as immaculate, with exceptional care and attention to detail from the staff.
• The rehabilitation staff were praised for their kindness and dedication to helping patients recover.
• Family members felt their loved ones were genuinely cared for, receiving loving attention during difficult times.
• Some families expressed gratitude for the efforts of social workers in improving patient situations.
• Overall positive experiences were reported by individuals who valued the cleanliness and organization of the facility.

Cons

• Several staff members were rude and unresponsive to call buttons, leading to inadequate care.
• The facility had issues with cleanliness, including a foul smell from leaking sinks and toilets that went unfixed for extended periods.
• There were frequent complaints about the food quality being poor and unsatisfactory.
• Medical staff lacked attention, with reports of missed treatments and wrong medication administration.
• Patients often felt neglected or like prisoners in their rooms, with little engagement or stimulation provided.
• Personal belongings, including clothing, were frequently lost despite being labeled properly.
• The supervisory staff did not address concerns adequately, resulting in ongoing issues without improvement.
• There was a high caregiver-to-patient ratio that hindered personalized attention and care for patients' needs.

Review

The Highlands at Brighton, a skilled nursing facility associated with the University of Rochester, has drawn a wide array of reviews from patients and their families, reflecting both commendations and significant concerns regarding the quality of care provided. While some individuals have expressed gratitude for the attentive and professional staff that contributed positively to their recovery, others have lamented experiences that reveal underlying systemic issues within the facility. This dichotomy paints a complex picture of care quality at The Highlands.

Several reviews highlight instances of exceptional care that led to quicker recoveries than anticipated. One former patient praised the staff for meeting daily needs with professionalism and patience around the clock, effectively aiding in a smooth transition from hospitalization to rehabilitation. Family members echoed these sentiments, noting how well their loved ones were cared for during difficult times. Particularly admirable was the staff's dedication shown toward patients in critical situations, such as those requiring ventilator support or intensive rehabilitation after surgeries like heart valve replacements. These experiences underscore the potential for high-quality nursing care when staff is engaged and committed.

Conversely, numerous accounts illustrate troubling lapses in service that have cast shadows over this seemingly reputable institution. Reports emerged about inadequate response times to calls for help—patients being left unattended in distressing situations for extended periods. For instance, stories surfaced about individuals waiting excessively long for basic assistance such as bathroom access or being cleaned up after accidents. Such negligence raises serious questions regarding staffing ratios and training protocols, as families described feeling helpless as their loved ones faced avoidable discomfort or complications due to what seemed like careless oversight by aides and nurses.

Among these disheartening narratives was also an alarming account of medical mismanagement involving incorrect medication administration and insufficient monitoring post-surgery. One review detailed how a patient's nebulizer treatments were neglected, leading to severe health consequences necessitating re-hospitalization. The lack of organization appeared pervasive; reports indicated lost belongings—purchased medical items labeled correctly—suggesting issues with inventory management that compound frustrations experienced by families navigating an already stressful landscape.

Despite some positive interactions identified with physical rehabilitation staff who were described as caring and competent, many expressed disappointment with overall administrative responses to complaints made during meetings designed to address grievances. Families felt that while supervisory personnel offered promising reassurances following discussions about treatment experiences, no tangible changes followed those conversations. As a result, many termed their encounters frustratingly superficial rather than beneficial or transformative.

Ultimately, reviewers painted a haunting portrait of care at The Highlands at Brighton characterized by inconsistencies: dedicated professionals striving under challenging conditions amidst overarching problems linked to staffing shortages or inadequate training programs impacting day-to-day operations significantly. Reflecting on these mixed assessments leads one to question whether improvements can be achieved despite current struggles within this reputed establishment or if alternatives might provide better outcomes for vulnerable patients seeking recovery pathways from serious health challenges they face in skilled nursing environments. There remains hope amid grave concerns—that reforms could emerge to foster genuine healing spaces prioritizing compassion alongside clinical excellence throughout patient journeys toward rehabilitation.

Physicians

• Clinton Crossings (0.1 miles)
• Urology Associates of Rochester (0.1 miles)
• Doctors Office (0.1 miles)
• Sanders James O MD (0.1 miles)
• University of Rochester Neurology (0.2 miles)
• University Otolaryngology (0.2 miles)
• Haben Practice for Voice & Laryngeal Laser Surgery (0.2 miles)

Hospitals

• URMC Sawgrass Surgical Center (0.8 miles)
• James P Wilmot Cancer Center (1.6 miles)
• Strong Memorial Hospital - Cardiology (1.6 miles)
• SMH Nicu (1.7 miles)
• Neuro ICU 8-1200 (1.7 miles)
• Highland Hospital (1.7 miles)
• University Of Rochester Medical Center Surg/Path Lab (1.8 miles)

Pharmacies

• Southside Apothecary (0.8 miles)
• Walgreens (0.9 miles)
• CVS Pharmacy (1.4 miles)
• Highland Hospital Pharmacy (1.8 miles)
• CVS Pharmacy (1.8 miles)
• Highland South Wedge Pharmacy (2.1 miles)
• CVS Pharmacy (2.6 miles)

Restaurants

• McDonald's (1.4 miles)
• The Beer Market (1.4 miles)
• Wendy's (1.4 miles)
• The Distillery (1.5 miles)
• Pellegrino's Deli Cafe (1.5 miles)
• The King and I Restaurant (1.7 miles)
• Jeremiah's Tavern (1.8 miles)

Cafes

• Starbucks (1.4 miles)
• Kung Fu Tea (2.3 miles)
• Starbucks (2.4 miles)
• Locals Only (2.9 miles)
• Starbucks (3.1 miles)
• Ugly Duck Coffee (3.1 miles)
• Java's Cafe (3.1 miles)

Parks

• Highland Park (1.5 miles)
• French Road School Playground (1.6 miles)
• Genesee Valley Park (2.2 miles)
• Cobbs Hill Park (2.2 miles)
• Martin Luther King Jr Memorial Park at Manhattan Square (2.9 miles)

Places of Worship

• Artisan Church (1.5 miles)