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The Highlands At Brighton in Rochester, NY

The Highlands At Brighton is a nursing home community in Rochester, NY.

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The Highlands At Brighton in Rochester, NY

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  • Building

    A view of a brick building surrounded by a fence, set against a cloudy sky and green lawn.

  • Architecture

    A view of a building with a parking area surrounded by greenery.

  • Lighting

    A snowy scene at night with a well-lit building in the foreground.

  • Outdoor

    A white van parked in a parking lot surrounded by greenery.

  • Grass

    A cloudy day outside a building with a van parked and people walking.

  • Tree

    A view of a building surrounded by a fence, featuring a lone tree and grassy area under a cloudy sky.

  • Urban

    A snowy night scene featuring a building illuminated by outdoor lights.

  • Building Exterior

    A sign indicating a no smoking policy for the health of all individuals, applicable both inside and outside.

5901 Lac De Ville Boulevard, Rochester, NY 14618

For more information about senior living options: (866) 208-4318

2.6 from 38 reviews
5 stars
11
4 stars
5
3 stars
0
2 stars
0
1 stars
22

Overall Review of The Highlands At Brighton

common 14 reviews mention this

Staff care is described both ways

Residents and families describe a mix of caring help and serious lapses from staff.

Many reviewers say staff were kind, attentive, and professional, including accounts praising daily care, cleanliness, and willingness to work with patients during recovery. A separate group of reviews describes the opposite experience, including rude or indifferent attitudes, difficulty getting help, and care that did not feel consistent. Several mentions also point to how experiences can vary by unit and by shift, even within the same facility.

common 10 reviews mention this

Cleanliness and upkeep come up often

Cleanliness is mentioned frequently, ranging from immaculate rooms to complaints about poor upkeep.

Some residents and families describe the facility as clean or immaculate, and connect that with confidence in daily care. Others characterize the building as outdated, a “dump,” or not well kept, and a few describe unsanitary conditions. In the more mixed reviews, the overall impression seems tied to what a family member directly observed on-site rather than one consistent report.

caveat 10 reviews mention this

Getting help can be slow

Several reviewers report trouble reaching staff when help was needed.

Negative reviews include stories of unanswered calls or delayed responses, including call bells not being answered and long waits for toileting and cleanup. Other accounts add examples like patients being left in bed or left sitting too long, and families describing the need to repeatedly call to get basic assistance. In contrast, positive reviewers also mention staff providing support promptly, which suggests responsiveness may not be consistent for everyone.

caveat 8 reviews mention this

Food quality is a split point

Dining feedback runs both positive and negative across residents and families.

Some reviewers say meals arrived on time and were nutritious, with a few describing the food as good or better than expected for a facility. Others complain that food was awful or not what was ordered, and describe issues with replacements. Taken together, dining satisfaction appears to vary widely from one person’s experience to the next.

caveat 5 reviews mention this

Rooms feel too institutional

A subset of reviews complains that rooms and common areas feel outdated or institutional.

One reviewer mentions rooms that were drab and not warm enough, and another describes the facility as outdated. Other negative comments go further, describing the atmosphere as prison-like and describing the overall look and feel as unacceptable. While some reviewers mention cleanliness, the comfort and style of the spaces are where complaints cluster.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.

Features

Housing

  • 145 resident community capacity 145 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing Facility

Amenities

  • Air-conditioning Air-conditioning
  • Beauty salon Beauty salon
  • Cable or satellite TV Cable or satellite TV
  • Computer center Computer center
  • Dining room Dining room
  • Fitness room Fitness room
  • Fully furnished Fully furnished
  • Gaming room Gaming room
  • Garden Garden
  • Housekeeping services Housekeeping services
  • Kitchenette Kitchenette
  • Move-in coordination Move-in coordination
  • Outdoor space Outdoor space
  • Private bathrooms Private bathrooms
  • Restaurant-style dining Restaurant-style dining
  • Small library Small library
  • Telephone Telephone
  • Wellness center Wellness center
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet available

Transportation

  • Greater Rochester International (4 miles away) Greater Rochester International (4 miles away)
  • Community operated transportation Community operated transportation
  • Transportation arrangement Transportation arrangement
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)
  • Transportation to doctors appointments Transportation to doctors appointments

Care Services

  • 12-16 hour nursing 12-16 hour nursing
  • 24-hour call system 24-hour call system
  • 24-hour supervision 24-hour supervision
  • Activities of daily living assistance Activities of daily living assistance
  • Assistance with bathing Assistance with bathing
  • Assistance with dressing Assistance with dressing
  • Assistance with transfers Assistance with transfers
  • Diabetes diet Diabetes diet
  • Meal preparation and service Meal preparation and service
  • Medication management Medication management
  • Mental wellness program Mental wellness program
  • Special dietary restrictions Special dietary restrictions

Dining

  • Diabetes diet Diabetes diet
  • Special dietary restrictions Special dietary restrictions

Activities

  • Community-sponsored activities Community-sponsored activities
  • Concierge services Concierge services
  • Fitness programs Fitness programs
  • Planned day trips Planned day trips
  • Resident-run activities Resident-run activities
  • Scheduled daily activities Scheduled daily activities

Nearby Places of Interest

Physicians

  • Clinton Crossings (0.1 miles)
  • Urology Associates of Rochester (0.1 miles)
  • Doctors Office (0.1 miles)
  • Sanders James O MD (0.1 miles)
  • University of Rochester Neurology (0.2 miles)
  • University Otolaryngology (0.2 miles)
  • Haben Practice for Voice & Laryngeal Laser Surgery (0.2 miles)

Hospitals

  • URMC Sawgrass Surgical Center (0.8 miles)
  • James P Wilmot Cancer Center (1.6 miles)
  • Strong Memorial Hospital - Cardiology (1.6 miles)
  • SMH Nicu (1.7 miles)
  • Neuro ICU 8-1200 (1.7 miles)
  • Highland Hospital (1.7 miles)
  • University Of Rochester Medical Center Surg/Path Lab (1.8 miles)

Pharmacies

  • Southside Apothecary (0.8 miles)
  • Walgreens (0.9 miles)
  • CVS Pharmacy (1.4 miles)
  • Highland Hospital Pharmacy (1.8 miles)
  • CVS Pharmacy (1.8 miles)
  • Highland South Wedge Pharmacy (2.1 miles)
  • CVS Pharmacy (2.6 miles)

Restaurants

  • McDonald's (1.4 miles)
  • The Beer Market (1.4 miles)
  • Wendy's (1.4 miles)
  • The Distillery (1.5 miles)
  • Pellegrino's Deli Cafe (1.5 miles)
  • The King and I Restaurant (1.7 miles)
  • Jeremiah's Tavern (1.8 miles)

Cafes

  • Starbucks (1.4 miles)
  • Kung Fu Tea (2.3 miles)
  • Starbucks (2.4 miles)
  • Locals Only (2.9 miles)
  • Starbucks (3.1 miles)
  • Ugly Duck Coffee (3.1 miles)
  • Java's Cafe (3.1 miles)

Parks

  • Highland Park (1.5 miles)
  • French Road School Playground (1.6 miles)
  • Genesee Valley Park (2.2 miles)
  • Cobbs Hill Park (2.2 miles)
  • Martin Luther King Jr Memorial Park at Manhattan Square (2.9 miles)

Places of Worship

  • Artisan Church (1.5 miles)

Frequently Asked Questions

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