Wolk Manor Enriched Living Center

Pros

• The staff at Wolk Manor Enriched Living Center is friendly and caring, making residents feel welcomed and valued.
• Residents enjoy a lovely living space that feels like home, complete with well-maintained amenities such as a kitchenette and spacious apartments.
• Activities are offered daily, providing opportunities for engagement and socialization among residents.
• The memory care unit at The Lodge is praised for its excellent care, state-of-the-art facilities, and nurturing environment.
• Residents appreciate the quality of the food served, including special dietary accommodations in certain units.
• The nursing care is described as compassionate and skilled, ensuring reliable support for residents' needs.
• Staff members form meaningful relationships with residents, taking extra time to connect and provide personalized attention.
• Wolk Manor is recognized for its cleanliness and beautiful appointments throughout the facility.

Cons

• The general manager Kathy and nurse manager Brittany became uncooperative when adjustments were requested, leading to feelings of being "gaslighted" for asking about essential changes like hydration.
• There is disappointment in the quality of care provided, as residents are not matched with appropriate dining companions, contrary to promises made.
• The lounge area becomes a staff lounge after 8 pm, limiting family time spent outside of residents' rooms.
• Staff members leave behind messes in the country kitchen, indicating a lack of attention to cleanliness.
• Overall expectations were not met regarding the promised level of care and engagement for residents.

Review

Wolk Manor Enriched Living Center has garnered a mixed but generally positive reputation among families who have placed their loved ones there. From the outset, many families express appreciation for the welcoming atmosphere and attentive staff. The sales associate who provides tours, along with aides, nurses, and the concierge, are noted for being friendly and familiar with both residents and their families. This caring approach instills confidence that residents will receive appropriate and compassionate care tailored to their individual needs.

Residents enjoy private living spaces; many reviews highlight the appealing design of one-bedroom apartments that come equipped with kitchenettes featuring small refrigerators, microwaves, and sinks. The layout gives a sense of independence while maintaining a supportive environment. Many family members note that the facility stands apart from traditional nursing homes due to its apartment-like feel, fresh paint, and clean carpets in well-maintained hallways. However, some residents have expressed dissatisfaction with specific aspects of living arrangements; for example, while some have praised their accommodations as lovely and spacious, others have remarked on limited access to communal lounges during evening hours once staff takes over these areas.

Dining experiences at Wolk Manor are also a subject of mixed feedback. While some acknowledge that residents enjoy their meals—highlighting a variety of choices available—the quality of food received criticism for being bland or lacking creativity. One family member pointed out that although meals may meet basic nutritional needs, they did not excite their loved one’s palate. Additionally, dining arrangements could be improved upon; reports indicate that not all table settings match well with resident personalities or preferences—a particular concern for individuals who value engaging conversation during meals.

Moreover, while the overall setting promotes community engagement through activities designed for resident participation—especially beneficial for those dealing with Alzheimer's—the efficacy of these programs can vary noticeably between individuals. Families often seek assurance about social compatibility among peers during meal times; concerns arose regarding staff's ability to appropriately pair residents based on temperament or personal interests when arranging dining companions.

Wolk Manor does provide amenities such as a beauty salon and library which contribute positively to the quality of life within the facility, allowing for daily engagement opportunities beyond just dining experiences. Nevertheless, issues such as cleanliness in shared spaces like kitchens have been raised by several reviewers indicating lapses in hygiene standards from staff leaving disarray after use.

Overall sentiments surrounding management reflect significant disparities in experiences reported by families. Initial interactions tend to be favorable; however, disappointment emerges when situations require adjustment or additional care support—as evidenced by negative encounters faced by concerned family members seeking remedies from management personnel like Kathy and nurse manager Brittany. These experiences lead to feelings of frustration when expectations set during initial visits were not met consistently throughout residency periods.

Despite some shortcomings highlighted in feedback related to food choices and administrative responsiveness, numerous families still regard Wolk Manor favorably overall due largely to its attention from caregivers coupled with accessible services provided within an aesthetically pleasing environment tailored toward enriching life quality for residents living there—a complex balance encompassing both nurturing responses toward occupants' unique challenges alongside community dynamics playing out within shared facilities.

Physicians

• Westfall Cardiology (0.6 miles)
• Clinton Crossings (0.6 miles)
• Doctors Office (0.6 miles)
• Urology Associates of Rochester (0.6 miles)
• Sanders James O MD (0.7 miles)
• University Otolaryngology (0.8 miles)
• Haben Practice for Voice & Laryngeal Laser Surgery (0.9 miles)

Restaurants

• Wendy's (0.9 miles)
• Jeremiah's Tavern (1.6 miles)
• The King and I Restaurant (1.7 miles)
• McDonald's (2 miles)
• The Beer Market (2.1 miles)
• Adelita’s Mexican Cocina & Tequila (2.1 miles)
• The Distillery (2.2 miles)

Parks

• French Road School Playground (0.9 miles)
• Highland Park (2.1 miles)
• Cobbs Hill Park (2.5 miles)
• Genesee Valley Park (2.8 miles)
• Martin Luther King Jr Memorial Park at Manhattan Square (3.4 miles)
• Veterans Memorial Park (3.4 miles)

Pharmacies

• Southside Apothecary (1.3 miles)
• Walgreens (1.5 miles)
• CVS Pharmacy (1.7 miles)
• Wegmans (2 miles)
• CVS Pharmacy (2.1 miles)
• Highland Hospital Pharmacy (2.4 miles)
• Highland South Wedge Pharmacy (2.6 miles)

Hospitals

• URMC Sawgrass Surgical Center (1.4 miles)
• United Cerbral Palsey (1.6 miles)
• James P Wilmot Cancer Center (2.2 miles)
• Strong Memorial Hospital - Cardiology (2.3 miles)
• Highland Hospital (2.3 miles)
• SMH Nicu (2.3 miles)
• Neuro ICU 8-1200 (2.3 miles)

Places of Worship

• Artisan Church (2 miles)

Cafes

• Starbucks (2.1 miles)
• Kung Fu Tea (2.6 miles)
• Starbucks (2.6 miles)
• Starbucks (3.1 miles)
• Locals Only (3.4 miles)
• Ugly Duck Coffee (3.6 miles)