Monroe Community Hospital in Rochester, NY
Save435 East Henrietta Road, Rochester, NY 14620
For more information about senior living options: (844) 490-3973
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The hospital has beautiful architecture dating back to 1931. The Faith unit on the 4th floor is brand new, with all beds, walls, lights, nursing stations, TVs, and recliners new. The staff are very nice and helpful. The Faith Unit, Chapel, and Family Rooms provide welcoming spaces for families. The facility includes a large dining room, two family rooms, a children's area, and a water feature, creating a comfortable environment. The environment is clean. Rehab therapists are excellent and contribute significantly to recovery. The therapy team helped patients walk again and prepared them for real-life tasks like Thanksgiving. The staff are kind, supportive, and the PT is strong. The building's ornate architecture is beautiful inside and out. The staff in the rehab unit are excellent and provide engaging activities for residents. The facility is clean, safe, well-lit, secure, and warm, contributing to residents' comfort.
The facility is consistently understaffed, compromising patient care. Many nurses are careless and don't want to work. Lights go off for hours, delaying treatment. The food is disgusting. Residents are neglected, and some reports describe mental abuse. Management is terrible and takes advantage of the nursing staff. Some aides are mean and the policy of staying in bed traps patients, with retaliation against families who complain. The environment is toxic for both staff and residents. The hospital has engaged in shady debt collection practices that are deplorable. Some rooms are old and outdated, with shared accommodations and maintenance issues.Monroe Community Hospital is best suited for families seeking a hospital-based skilled nursing experience that prioritizes aggressive rehabilitation, with a built-in faith and family framework. The Faith unit, including newer spaces on 4th floor and a dedicated hospice/palliative area, makes it a compelling option for residents who need intensive PT/OT/ST with the goal of returning home. It also appeals to veterans and those who value on-site chapels, family rooms, and an environment that blends traditional hospital care with enhanced comfort and spiritual support. For families whose primary need is strong rehabilitation in a structured, multifaceted setting, MCH offers a focused path to meaningful recovery.
Those who may want to consider alternatives are clear: if consistent staffing, predictable daily routines, and high-quality meals are non-negotiables, other facilities may deliver more reliable day-to-day experience. Several reviews flag chronic understaffing, variable nurse engagement, and slow responses to call bells, which undermines safety and comfort even when therapy is strong. Private rooms and quieter, more homogeneous environments may be preferred by residents who do not require hospital-level rehab or who seek fewer transitions between units. For families prioritizing dementia care, memory-support programming, or a consistently calm, low-stress atmosphere, a different community with dedicated memory care routes could be a wiser fit. In short, MCH leans into rehab intensity with uneven staffing stability outside the therapy suite.
The primary positives align around therapy and the atmosphere that supports recovery. The rehab therapists are repeatedly cited as the true value here - their skill, discipline, and persistence drive notable gains, often translating into real functional improvements for patients. Across units, some staff members are described as genuinely caring and collaborative, which makes a meaningful difference when progress hinges on daily therapy and personalized routines. The physical plant contributes as well: brand-new equipment and rooms on the Faith unit, a clean and well-maintained campus, and amenities like family spaces, a chapel, and accessible dining areas. These elements create a recovery-friendly vibe that can help residents regain independence when paired with effective therapy.
Yet the downsides are not incidental. Across reviews, understaffing remains a persistent liability that colors every shift, with reports of careless nursing care, delayed assistance, and inconsistent responsiveness. Food quality and meal service emerge as recurring concerns, a reminder that even strong clinical care can be undermined by basic daily needs. Management attitudes and communication gaps surface in some accounts, with families feeling left out or uncertain about discharge planning and follow-up. The presence of negative experiences - including allegations of neglect and even legal action - casts a shadow on the otherwise promising rehab pathway. Those trade-offs demand careful weighing before committing to care at MCH.
When the pros and cons collide, the rehabilitation-focused upside often offsets many drawbacks for residents whose recovery hinges on targeted therapy and a proactive clinical team, provided a family or guardian can stay closely involved. The newly developed Faith unit and the hospital atmosphere can accelerate progress in mobility and function, and the accessibility of chaplaincy and family rooms enhances emotional well-being during a challenging transition. However, the risk of inconsistent staffing and mixed daily care cannot be dismissed. The best match is a resident who can tolerate some variability but benefits from high-caliber therapy, with a plan to supplement care through vigilant family engagement or decisive advocates.
Practical steps for families facing this choice are concrete. Visit multiple units and ask to observe therapy sessions, then speak with the Rehab Director about typical daily schedules and discharge planning. Check current staffing patterns on the floors your loved one would occupy, and request candid timelines for response to call bells or urgent needs. Inquire about private-room availability versus shared accommodations, and review the facility's approach to meals and nutrition timing. Finally, demand a clear, written plan for transition back home or to a lower-acuity setting, including a realistic timeline and what supports will remain in place after discharge. If a calm, predictable day-to-day environment is essential, explore closely related options with stronger staffing consistency; if a robust rehab trajectory is the priority, Monroe Community Hospital can still be a strong fit - with active advocacy guiding the way.
566 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Greater Rochester International (3 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Monroe Community Hospital in Rochester, NY offers a wide range of amenities and care services to ensure the comfort and well-being of its residents. The community provides a variety of amenities such as a beauty salon, cable or satellite TV, community-operated transportation, a computer center, a dining room, a fitness room, fully furnished accommodations, a gaming room, a garden, housekeeping services, kitchenette facilities, move-in coordination assistance, outdoor spaces for relaxation and recreation, private bathrooms for each resident's convenience, restaurant-style dining options, a small library for leisurely reading, telephone access for communication needs, non-medical transportation arrangement services to help residents get around the city easily and safely when needed, access to doctors' appointments transportation services as well. There is also a wellness center equipped with modern facilities and Wi-Fi/high-speed internet connectivity available throughout the premises.
The care services provided at Monroe Community Hospital are designed to cater to the individual needs of each resident. These include 24-hour call system availability for immediate assistance any time of the day or night and 24-hour supervision to ensure residents' safety and security. Assistance with activities of daily living (ADLs) such as bathing and dressing is provided by trained staff members who are always on hand to assist with transfers if needed. The community also offers specialized diet plans for individuals with diabetes or other dietary restrictions. Meal preparation and service are provided to ensure that residents receive healthy and nutritious meals tailored to their specific needs. Medication management services are available to help residents stay organized with their medications.
Mental wellness programs are offered at Monroe Community Hospital to promote emotional well-being among residents. The community also caters to special dietary restrictions that residents may have.
Residents can enjoy an array of activities planned by the community including fitness programs that support physical health and wellness. Planned day trips allow residents to explore new places and enjoy new experiences. Additionally, there are resident-run activities where residents can showcase their talents and interests, as well as scheduled daily activities to keep residents engaged and entertained.
The location of Monroe Community Hospital is also advantageous, with several amenities located nearby. There are eight cafes, six parks, 14 pharmacies, 36 physicians' offices, 22 restaurants, three transportation facilities, one place of worship conveniently located near the community. Furthermore, there are 10 hospitals in close proximity to ensure prompt medical assistance if needed.
Overall, Monroe Community Hospital in Rochester, NY offers a comfortable and supportive assisted living community where residents can enjoy various amenities and receive exceptional care services tailored to their individual needs.
Monroe Community Hospital is located at 435 East Henrietta Road, Rochester, NY 14620 in Monroe County, New York
Monroe Community Hospital on seniors.fyi includes 5 photos including images showing interior, architecture, pathway, landscaping, trees, windows, seating, artwork, and more.
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