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Monroe Community Hospital in Rochester, NY

Monroe Community Hospital is a nursing home community in Rochester, NY.

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Monroe Community Hospital in Rochester, NY

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435 East Henrietta Road, Rochester, NY 14620

For more information about senior living options: (866) 208-4318

3.5 from 56 reviews
5 stars
28
4 stars
5
3 stars
4
2 stars
4
1 stars
15

Overall Review of Monroe Community Hospital

common 10 reviews mention this

Staff compassion stands out

Residents and families frequently describe staff as caring and supportive.

A lot of reviewers emphasize loving, compassionate care, often mentioning nurses and therapists by name or describing staff as responsive when families needed support. Several families highlight positive interactions on specific units, including staff being helpful and pleasant to work with. Even when other parts of the experience were mixed, many comments still returned to the idea that residents felt cared for day to day.

caveat 10 reviews mention this

Understaffing is a recurring concern

Some residents describe understaffing that affected day-to-day attention.

Multiple reviews complain about short staffing and delays that made care feel inconsistent, including calls going unanswered and lights going off for long periods. Residents and families also describe neglect and poor communication, saying progress depended heavily on strong advocacy from loved ones. Taken together, the reviews suggest that staffing levels and unit-to-unit consistency can vary in ways that affect how supported people feel.

common 7 reviews mention this

Rehab therapy quality is mixed

Therapy experiences range from excellent push to not enough time.

Several reviewers praise rehabilitation work, describing therapists who helped residents make meaningful progress and supported recovery goals like regaining mobility. Others report that therapy time or approach did not match expectations, including complaints about how treatment was delivered and needing family members to step in. The pattern across reviews is that therapy outcomes and day-to-day involvement can differ depending on the unit and staff.

common 6 reviews mention this

Meals get strong and weak reviews

Food quality is described both positively and negatively.

Some families say meals were timely and enjoyable, with specific praise for items like soups and an overall positive dining experience. Other reviewers report food problems such as meals arriving late, disliked or repetitive options, or even describing the food as disgusting. Overall, dining appears to be an area where experiences vary by unit and timing.

common 5 reviews mention this

Clean, well-kept facilities show up

Many reviews mention a clean, maintained environment.

Reviewers repeatedly describe the building as clean and well cared for, including comments about cleanliness and a peaceful atmosphere. Some also note the facility’s condition as well renovated or having updated spaces on certain floors. While a few reviews focus on other shortcomings, cleanliness is a consistent theme when people talk about day-to-day surroundings.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.

Features

Housing

  • 566 resident community capacity 566 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing Facility

Amenities

  • Air-conditioning Air-conditioning
  • Beauty salon Beauty salon
  • Cable or satellite TV Cable or satellite TV
  • Computer center Computer center
  • Dining room Dining room
  • Fitness room Fitness room
  • Fully furnished Fully furnished
  • Gaming room Gaming room
  • Garden Garden
  • Housekeeping services Housekeeping services
  • Kitchenette Kitchenette
  • Move-in coordination Move-in coordination
  • Outdoor space Outdoor space
  • Private bathrooms Private bathrooms
  • Restaurant-style dining Restaurant-style dining
  • Small library Small library
  • Telephone Telephone
  • Wellness center Wellness center
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet available

Transportation

  • Greater Rochester International (3 miles away) Greater Rochester International (3 miles away)
  • Community operated transportation Community operated transportation
  • Transportation arrangement Transportation arrangement
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)
  • Transportation to doctors appointments Transportation to doctors appointments

Care Services

  • 12-16 hour nursing 12-16 hour nursing
  • 24-hour call system 24-hour call system
  • 24-hour supervision 24-hour supervision
  • Activities of daily living assistance Activities of daily living assistance
  • Assistance with bathing Assistance with bathing
  • Assistance with dressing Assistance with dressing
  • Assistance with transfers Assistance with transfers
  • Diabetes diet Diabetes diet
  • Meal preparation and service Meal preparation and service
  • Medication management Medication management
  • Mental wellness program Mental wellness program
  • Special dietary restrictions Special dietary restrictions

Dining

  • Diabetes diet Diabetes diet
  • Special dietary restrictions Special dietary restrictions

Activities

  • Community-sponsored activities Community-sponsored activities
  • Concierge services Concierge services
  • Fitness programs Fitness programs
  • Planned day trips Planned day trips
  • Resident-run activities Resident-run activities
  • Scheduled daily activities Scheduled daily activities

Nearby Places of Interest

Physicians

  • Rochester Colon & Rectal Surgeons (0.4 miles)
  • Science Park (0.4 miles)
  • Urmc Pediatric Neurology (0.5 miles)
  • Elizabeth Wende Breast Care (0.5 miles)
  • URMC Pain Treatment Center (0.5 miles)
  • Elaina Chen, MD (0.5 miles)
  • Derek E Bell MD (0.5 miles)

Hospitals

  • URMC Sawgrass Surgical Center (0.5 miles)
  • James P Wilmot Cancer Center (0.6 miles)
  • Neuro ICU 8-1200 (0.7 miles)
  • Strong Memorial Hospital - Cardiology (0.7 miles)
  • SMH Nicu (0.7 miles)
  • University Of Rochester Medical Center Surg/Path Lab (0.7 miles)
  • Highland Hospital (1.6 miles)

Restaurants

  • McDonald's (0.6 miles)
  • The Beer Market (0.6 miles)
  • The Distillery (1 miles)
  • Pellegrino's Deli Cafe (1 miles)
  • Jay's Diner (1.1 miles)
  • The King and I Restaurant (1.6 miles)
  • Chick-Fil-A (1.9 miles)

Pharmacies

  • CVS Pharmacy (0.6 miles)
  • Southside Apothecary (1.4 miles)
  • Walgreens (1.5 miles)
  • Highland Hospital Pharmacy (1.7 miles)
  • Walgreens (2 miles)
  • Wegmans (2.1 miles)
  • Highland South Wedge Pharmacy (2.2 miles)

Cafes

  • Starbucks (0.7 miles)
  • Kung Fu Tea (1.4 miles)
  • Starbucks (1.5 miles)
  • Starbucks (2.6 miles)
  • 1872 Cafe (2.7 miles)
  • Locals Only (3.1 miles)
  • Java's Cafe (3.1 miles)

Parks

  • Genesee Valley Park (1 miles)
  • Highland Park (1.3 miles)
  • French Road School Playground (2.7 miles)
  • Martin Luther King Jr Memorial Park at Manhattan Square (2.9 miles)
  • Cobbs Hill Park (2.9 miles)
  • Veterans Memorial Park (3.3 miles)

Places of Worship

  • Artisan Church (2 miles)

Transportation

  • Greater Rochester International Airport (ROC) (2.4 miles)
  • Enterprise Rent-A-Car (3.3 miles)
  • Amtrak (3.5 miles)

Frequently Asked Questions

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