Unlimited Care, Inc. in Rochester, NY

Cons

• The aide came only one day and left one hour early, then no showed the next day.
• The aide needed to be told several times what needed to be done on the care plan, and still did not do many tasks.
• The aide spent a lot of time sitting on the couch using her iPhone.
• She told her supervisor she refused to come back to their house.

Review

This community is best suited for families that truly must have in-home aide support but can tolerate pronounced variability in service, including potential no-shows and incomplete visits. When a dependable caregiver is essential for daily routines, safety, and peace of mind, Unlimited Care, Inc. in Rochester falls short based on current feedback. It may only be tolerable for households that have the bandwidth to supervise closely, double-check care plans, and arrange alternate arrangements at short notice. In practical terms, this provider is not a reliable anchor for someone needing steady, predictable assistance week after week.

Those considering alternatives should note that the core red flags are not cosmetic. If reliability, consistent adherence to a care plan, and timely communication are non-negotiable, other agencies deserve serious consideration. The reviews highlight egregious lapses: an aide who visited once, left early, and failed to return; a repeated pattern of not following documented tasks; and a culture of documenting hours that were not actually worked. Families should anticipate similar risks unless a different agency demonstrates a strong track record of punctuality, task completion, and transparent supervisor involvement.

In terms of value, the limited positives do not meaningfully offset the substantial drawbacks. The apparent intention to provide in-home assistance exists, and a formal care plan is part of the framework, but execution undermines every anticipated benefit. When an aide cannot complete basic duties, cannot be trusted to honor the schedule, and signals resistance to future assignments, the system fails the most vulnerable clients. The few potential advantages - structured care plans or the possibility of caregiver supervision - are rendered moot by repeated no-shows, noncompliance with care tasks, and a documented refusal to continue service.

The impact on safety and quality of life is acute. A caregiver who spends time idle on a couch with a phone, rather than attending to essential activities, creates immediate risk for neglect of daily needs, medication routines, mobility assistance, and emergency response readiness. The pattern of coming once, leaving early, then not returning compounds anxiety for family members who must scramble to fill gaps. In-home care hinges on reliability and trust; when those elements collapse, the resident's well-being and the household's routine endure avoidable stress and disruption.

For families evaluating options, concrete steps can mitigate risk when a decision is still in play. Request a written service agreement with explicit performance standards, including maximum allowed time off, backup plans, and penalties for no-shows. Insist on a structured supervisor check-in and a process for immediate escalation if care is missed. Seek agencies that provide consistent, trained, and background-checked staff, and ask for references from similar care scenarios. Establish a trial period with a clear exit strategy and guaranteed continuity of care through alternates or a replacement caregiver.

Ultimately, the verdict is clear: this provider is not a dependable choice for anyone requiring steady, hands-on support. Only families with the capacity to supervise intensively and a willingness to accept significant scheduling risk should consider Unlimited Care, Inc. Otherwise, pursue alternatives with proven reliability, transparent accountability, and caregiver accountability that consistently translates into real, dependable assistance for daily living needs. The decision rests on balancing the desire for in-home care against the reality of inconsistent service and the consequences for safety and routine.

This area of Rochester, New York, offers a variety of amenities that may be appealing to seniors looking to relocate. With multiple hospitals and physicians' offices within close proximity, residents have easy access to medical care. There are also several pharmacies nearby for convenient prescription pick-ups. In terms of dining options, there is a selection of restaurants ranging from fast food to sit-down establishments. Parks are scattered throughout the area, providing opportunities for outdoor activities and relaxation. Additionally, there are cafes for socializing and enjoying a cup of coffee. For transportation needs, there is a car rental service available. And for spiritual support, Artisan Church provides a place of worship within the community. Overall, this area offers a mix of healthcare services, dining options, recreational areas, and spiritual resources to support seniors in their daily lives.

Hospitals

• United Cerbral Palsey (0.4 miles)
• URMC Sawgrass Surgical Center (2.1 miles)
• Strong Memorial Hospital (2.6 miles)
• James P Wilmot Cancer Center (3 miles)
• Strong Memorial Hospital - Cardiology (3 miles)
• Neuro ICU 8-1200 (3.1 miles)
• SMH Nicu (3.1 miles)

Physicians

• Aair (0.5 miles)
• Doctors Office (1.7 miles)
• Urology Associates of Rochester (1.7 miles)
• Clinton Crossings (1.8 miles)
• Westfall Cardiology (1.8 miles)
• University Otolaryngology (1.9 miles)
• Marc Johnson Oral Surgery (1.9 miles)

Restaurants

• Jeremiah's Tavern (0.6 miles)
• Wendy's (0.7 miles)
• The King and I Restaurant (1.2 miles)
• Chick-Fil-A (1.8 miles)
• Red Lobster (1.8 miles)
• Cracker Barrel (2.1 miles)
• Jay's Diner (2.2 miles)

Parks

• French Road School Playground (1.4 miles)
• Veterans Memorial Park (2.2 miles)
• Highland Park (3.2 miles)
• Genesee Valley Park (3.3 miles)
• Cobbs Hill Park (3.9 miles)

Pharmacies

• CVS Pharmacy (1.5 miles)
• Walgreens (1.6 miles)
• Wegmans (1.8 miles)
• Wegmans (1.9 miles)
• Southside Apothecary (2.6 miles)
• Wegmans (2.7 miles)
• Walgreens (2.8 miles)

Cafes

• Starbucks (2.3 miles)
• Kung Fu Tea (2.3 miles)
• Starbucks (2.3 miles)
• Starbucks (2.9 miles)
• Neutral Ground Coffeehouse (3.9 miles)

Transportation

• Enterprise Rent-A-Car (3.1 miles)

Places of Worship

• Artisan Church (3.3 miles)