Lifetime Care

Pros

• Don Reto provided exceptional physical therapy care, listened to concerns, prioritized pain management without compromising recovery, and maintained a positive attitude.
• The occupational and physical therapists offered excellent, compassionate care.
• Lifetime Care's services enabled families to keep loved ones at home with peace and dignity.
• Miranda S., Lifetime Care's social worker, was warm, genuine, and knowledgeable, giving clear guidance and a plan that fit the family's needs, and was available day and night.
• Carrie Gublo, a physical therapist, was awesome - patient, genuinely caring, punctual, thorough, and highly recommended.
• Lifetime Care was responsive in providing nurse replacements when needed.
• The hospice volunteer training was organized, professional, and informative, with staff showing respect, care, and patience.

Cons

• They state that no one ever came to help their mother on a holiday weekend, forcing them to lift her and administer medication themselves.
• They report Lifetime Care was fined by the state in three areas, yet the agency remains open.
• They claim the service picks and chooses whom they treat and that people are not treated like humans.
• They say a referral to reopen their son's treatment was refused.
• They claim that some nurses are not as experienced.
• They assert Lifetime Care dropped them after they went to another hospital.
• They state they would not recommend Lifetime Care.

Review

The collection of experiences with Lifetime Care spans a broad spectrum, painting a picture of both remarkable individual care and frustrating gaps in coordination. Across the board, many families highlight the profound impact of skilled, compassionate professionals who focus on comfort, recovery, and dignity. A standout message is the effectiveness of dedicated clinicians when they listen, address concerns, and tailor treatment to the patient's real needs. In particular, several reviewers praise the way physical therapy was delivered: paying careful attention to pain management without compromising the ability to work on recovery, and keeping patients motivated with a consistently positive attitude. The sentiment is that when the therapist is engaged, patient-centered care truly shines.

There are also specific, memorable examples of excellent therapy that left a lasting impression. Don Reto, for instance, is described as exceptional in his approach, combining attentive listening with practical solutions for pain and functional improvement. Similarly, Carrie Gublo, a physical therapist who treated a knee replacement patient, is praised for her patience, genuine care, punctuality, and thoroughness. The consistency of these experiences - where therapists combine technical skill with warmth and empathy - appears to be a key driver of the positive impressions many families carry forward.

Beyond individual therapists, several narratives highlight how Lifetime Care and its team supported families during end-of-life care at home. The reviews repeatedly emphasize the profoundly meaningful difference that in-home hospice and palliative support can make: enabling a loved one to remain in the home environment, surrounded by family and familiar comforts, while receiving appropriate care. One review explicitly notes that "the service they provided enabled us to keep our loved one at home, allowing him to pass in peace and dignity." The cohesive team approach - nurse, physical therapist, home health aide, dietician, case manager - receiving praise as a whole when they work together harmoniously. In one particularly glowing account, a social worker named Miranda S. is singled out for warmth, knowledge, and a readiness to answer questions at any hour, delivering not only practical guidance but genuine human connection in what is often a stressful time.

In stark contrast to these stories of exemplary care are accounts that raise serious concerns about consistency, communication, and the ethics of care. Several reviewers describe experiences where care seemed contingent on which nurse was assigned, with phrases like "depends on the nurse they assign" and "they pick and choose who they treat like humans." Some patients report being left without essential services - no aides, delayed supplies, or missed calls - despite urgent needs. There are admonitions about a lack of alignment between what the doctor ordered, what the family expected, and what the home care team delivered, sometimes culminating in families feeling they had to intervene directly just to prevent harm or mismanagement.

A number of reviews recount specific incidents that produced fear or distrust. For example, a family recounts a holiday-weekend scenario in which the patient's care deteriorated because help did not arrive, prompting the family to step in and administer medications themselves. Another review cautions that a hospice nurse went to a cognitively impaired aunt's home without a family member present to supervise, which raised significant safety concerns about consent, medication management, and the overall appropriateness of the initial assessment. These stories underscore the importance of careful, respectful family involvement in care decisions, particularly when cognitive impairment is involved, and they point to potential gaps in policy or practice that can erode trust.

The negative feedback is not limited to one facet of care. Some families recount a feeling of abandonment or "being dropped" when patients were transferred or when a hospital admission was pursued elsewhere. One charge - that a hospice nurse's conduct or a referral process could tear a family apart through misinformation or unethical conduct - speaks to the fragility of trust in such sensitive scenarios. There are also pointed critiques about administrative timing and expectations: for instance, a perceived mismatch between a doctor's referral and the immediacy of action, or the sense that information is not consistently shared across all members of the care team. The cumulative effect of these experiences is a skepticism about whether patients are consistently placed at the center of the care plan, rather than being at the mercy of variable staffing and administrative decisions.

Amid these troubling accounts, there are also positive signs of organizational strength and ongoing commitment to improving patient and family experiences. A notable example comes from a volunteer training session for the hospice team, which reviewers say was well organized, professionally delivered, and deeply respectful. Trainees reported feeling prepared and supported, with questions answered patiently and answers provided with care. This kind of training experience signals a broader institutional emphasis on compassion, competence, and ongoing education, suggesting that Lifetime Care and its affiliates are aware of the feedback and are investing in ways to strengthen their service delivery.

Taken together, the reviews reveal a landscape of high-caliber, dedicated clinicians who can make a profound difference in patients' lives, paired with feedback that ranges from constructive to cautionary. The most powerful testimonials center on individuals who bring not only technical expertise but genuine humanity to the work - people like Don Reto, Miranda S., and Carrie Gublo - whose care leaves a lasting impression of competence and compassion. Yet there are equally urgent reminders of the need for consistent staffing, rigorous coordination, clear communication, and robust oversight to ensure that all patients receive reliable, respectful, and ethically sound care, no matter who is assigned to them. For families navigating complex home-based care and end-of-life decisions, these accounts underscore the importance of advocating for input, demanding timely service, and seeking clarification when plans shift, all while recognizing the extraordinary difference that a few exceptional caregivers can make in times of vulnerability.

Physicians

• Aair (0.1 miles)
• Westfall Cardiology (1.3 miles)
• Doctors Office (1.4 miles)
• Urology Associates of Rochester (1.4 miles)
• Clinton Crossings (1.4 miles)
• University Otolaryngology (1.6 miles)
• Sanders James O MD (1.6 miles)

Restaurants

• Wendy's (0.2 miles)
• Jeremiah's Tavern (1 miles)
• The King and I Restaurant (1.4 miles)
• Chick-Fil-A (2.1 miles)
• Red Lobster (2.2 miles)
• Adelita’s Mexican Cocina & Tequila (2.2 miles)
• The Cheesecake Factory (2.4 miles)

Hospitals

• United Cerbral Palsey (0.6 miles)
• URMC Sawgrass Surgical Center (2 miles)
• James P Wilmot Cancer Center (2.8 miles)
• Strong Memorial Hospital - Cardiology (2.9 miles)
• Neuro ICU 8-1200 (2.9 miles)
• SMH Nicu (2.9 miles)
• University Of Rochester Medical Center Surg/Path Lab (3 miles)

Parks

• French Road School Playground (0.9 miles)
• Veterans Memorial Park (2.7 miles)
• Highland Park (3 miles)
• Genesee Valley Park (3.3 miles)
• Cobbs Hill Park (3.4 miles)

Pharmacies

• CVS Pharmacy (2 miles)
• Walgreens (2.1 miles)
• Southside Apothecary (2.2 miles)
• Wegmans (2.2 miles)
• Wegmans (2.3 miles)
• Wegmans (2.3 miles)
• Walgreens (2.4 miles)

Cafes

• Kung Fu Tea (2.5 miles)
• Starbucks (2.5 miles)
• Starbucks (2.7 miles)
• Starbucks (2.8 miles)
• Neutral Ground Coffeehouse (3.6 miles)

Places of Worship

• Artisan Church (2.9 miles)

Transportation

• Enterprise Rent-A-Car (3.5 miles)