Sutton Park Center For Nursing And Rehabilitation

Pros

• The facility is beautiful and well-maintained.
• The staff members are friendly and seem to love their work.
• Issues are addressed promptly and effectively by the administration.
• The bakery offers an amazing selection, providing a cozy atmosphere for families and loved ones.
• Numerous amenities are available for residents and visitors alike.

Cons

• The food at the facility is described as awful, leading to a negative dining experience.
• There were reports of roaches being killed in the reviewer's room, indicating cleanliness issues.
• The administration is characterized as unhelpful and ineffective, not addressing concerns properly.
• Most of the nursing staff are described as nasty and unsatisfactory, with only a few exceptions.
• The reviewer feels that repeated apologies from the staff did not lead to any actual corrections or improvements.

Review

The reviews regarding the facility in question paint a starkly contrasting picture, highlighting the polarizing experiences of its residents. On one side, there is a deeply troubling account from a former resident who stayed at the facility from June to August 2020. This individual describes their experience as “awful,” citing several significant issues that made their stay nearly unbearable.

First and foremost among these grievances was the quality of the food served. The reviewer’s complaint about the dining situation indicates not only dissatisfaction with culinary offerings but also suggests a lack of attention to nutritional needs and an overall poor dining experience. Coupled with this were alarming reports of pest infestations, specifically mentioning "killed roaches" found within their room. Such conditions raise serious concerns about hygiene and living standards, indicating that the administration has failed to maintain basic sanitation protocols which are essential for any residential care setting.

Moreover, this resident expressed profound disappointment in the administration's handling of concerns raised during their stay. Despite receiving multiple apologies for various shortcomings, they felt that no substantial actions were taken to rectify ongoing issues. This indicates a systemic problem within management, with a notable absence of accountability or effective response strategies to improve resident satisfaction and safety. The reviewer concluded with a stark warning for future potential residents: "Stay away. Run from this place." This statement encapsulates their overwhelming dissatisfaction and serves as a cautionary note for anyone considering residing in this facility.

Contrasting sharply with this negative perspective is another review that paints an entirely different picture of the same establishment. This reviewer describes the facility as "beautiful," highlighting not just its aesthetic appeal but also emphasizing that staff members exhibit genuine passion for their work. Their description suggests that there is an atmosphere rich with warmth and friendliness from most employees, creating an inviting environment conducive to healing and comfort.

Furthermore, when faced with issues or concerns, this reviewer notes that staff members are responsive and take immediate actions to address problems effectively. This level of attentiveness is crucial in such settings where residents may feel vulnerable or require additional support due to health challenges or other life circumstances. The contrast between these two accounts raises questions about consistency in service quality across different shifts or departments within the facility.

Additionally, one standout feature mentioned by this alternate reviewer was an "amazing" bakery offering delicious treats—a delightful amenity noted as a great spot for family visits. By providing such engaging spaces where loved ones can relax together akin to being in a local café, it reflects efforts by some members of staff aimed at enhancing the overall resident experience and promoting meaningful connections among families.

In conclusion, while one review highlights severe shortcomings related to food quality, sanitation issues like pest control, and inadequate administrative responses leading to disappointing stays filled with dissatisfaction; another provides hope through its portrayal of dedicated staff members working diligently within an appealing environment equipped with enjoyable amenities. These dual perspectives reveal both strengths and weaknesses within the facility—an essential consideration for prospective residents navigating their choices in care options—underscoring how experiences can vastly differ depending on various factors influencing daily operations at any given time.

Hospitals

• Montefiore New Rochelle Hospital (0.1 miles)
• St Vincent's Hospital-Westchester (6.5 miles)
• St Barnabas Hospital (6.9 miles)
• Bronx VA Medical Center (7.1 miles)
• NewYork-Presbyterian Allen Hospital (7.2 miles)
• Burke Rehabilitation Hospital (7.3 miles)
• White Plains Hospital (7.7 miles)

Pharmacies

• CVS Pharmacy (1 miles)
• CVS Pharmacy (2.1 miles)
• Walgreens (2.5 miles)
• CVS Pharmacy (2.5 miles)
• Value Drugs Eastchester (3 miles)
• CVS Pharmacy (3.1 miles)
• CVS Pharmacy (4.3 miles)

Transportation

• Pelham Station (1.2 miles)
• Metro North - Larchmont Train Station (1.9 miles)
• Metro North - Mt Vernon East Train Station (2.4 miles)
• Metro North - Bronxville Train Station (3.1 miles)
• Metro North - Harrison Train Station (5.6 miles)
• MTA Fordham Metro-North Station (6.6 miles)
• Metro North - Hartsdale Train Station (6.7 miles)

Cafes

• Cafe Zeppieri (1.4 miles)
• Starbucks (3.9 miles)
• State Of The Art Coffee (4.8 miles)
• Starbucks (5.2 miles)
• Starbucks (5.3 miles)
• Starbucks (7.1 miles)
• Nespresso Boutique at Bloomingdale's, Westchester (7.8 miles)

Parks

• Memorial Park (2.1 miles)
• Manor Park (2.2 miles)
• Rye Town Park (6.2 miles)
• Uniontown Playground (6.5 miles)
• Riverdale Park (6.9 miles)
• Hart's Brook Park & Preserve (7.4 miles)
• Inwood Hill Park (7.6 miles)

Restaurants

• McDonald's (2.9 miles)
• Last Stop Bar & Grill (3.5 miles)
• Serafina (4 miles)
• Roosters Market (7 miles)
• Harvest on Hudson (7.7 miles)
• Hudson Social (8.3 miles)
• City Limits Diner (8.4 miles)

Theaters

• AMC Bay Plaza Cinema 13 (3.9 miles)
• Alamo Drafthouse Yonkers (5.1 miles)
• AMC Port Chester 14 (8.7 miles)

Places of Worship

• The Riverdale Minyan (6.8 miles)

Physicians

• HSS Westchester (7.3 miles)
• Dickstein Cancer Treatment Center (7.8 miles)
• Weill Cornell Psychiatry at NewYork-Presbyterian Westchester Division (8 miles)
• Westmed Medical Group (8 miles)
• Digestive Disease & Nutrition Center of Westchester (8.1 miles)
• WestMed (8.4 miles)
• Park Medical Group PA (9.1 miles)