Westchester Center for Rehab & Nursing

Pros

• The Westchester Center is located in a nice and quiet residential area, providing a peaceful environment for residents.
• The facility is well-staffed, ensuring that residents are never really alone and have consistent support.
• Staff members are friendly and open, fostering positive relationships with both residents and their families.
• The center conducts conferences with family members shortly after admission to address any concerns and provide transparency about care.
• Residents appreciate the rehabilitation program, which offers exercise and activities beyond standard nursing home care.
• One reviewer noted that their mother enjoys the food at Westchester, indicating satisfaction with the meal quality.
• Overall, many find the care provided at Westchester to be above that of other nursing homes they've visited.

Cons

• The facility was not clean prior to the patient's transfer, with a dirty closet and belongings from previous residents left behind.
• Caregivers exhibited negative attitudes, making family members hesitant to ask questions.
• Patients often experienced long delays in receiving assistance, with some waiting 2 to 3 hours for help.
• A patient was left in a dirty diaper for extended periods, indicating a lack of proper care and attention.
• The facility failed to provide necessary medical attention, leaving patients feeling unwell without seeing a doctor promptly.
• Communication with administrative staff was difficult due to frequent changes and rudeness, leading to unresolved issues.
• The food provided at the facility was consistently rated as poor, causing families to bring or order meals for residents instead.
• There were reports of lost clothing belonging to residents, with no explanation given by the staff.
• Some residents felt isolated and neglected if they were unable to vocalize their needs effectively.
• Families expressed disappointment in the overall care received by their loved ones before passing away without adequate follow-up from staff.

Review

The experiences shared by families regarding various nursing homes highlight a troubling spectrum of care and service quality that can significantly impact the well-being of residents. Many reviews emphasize negative aspects of facilities, particularly focusing on cleanliness, staff responsiveness, and overall treatment of patients. This lack of care and attention raises serious concerns, especially for vulnerable individuals who rely heavily on their caregivers.

One recurring issue across multiple reviews is the cleanliness and organization within these facilities. A family member detailed their disappointment when their sister was transferred to a new room that had not been cleaned prior to her arrival. The room not only contained a dirty closet but also housed belongings from another patient, creating an unsettling environment for new residents. Furthermore, attempts to reach out for assistance at the nursing station often went unanswered. This neglect in maintaining hygiene and order raises questions about the standards upheld by such institutions.

Another striking concern revolves around the attitude and professionalism exhibited by some caregivers. Several reviewers noted instances where staff members demonstrated rudeness or indifference towards both patients and their families. One account described how a friend endured delays in receiving necessary care, including being left in a dirty diaper for extended periods—10 hours in one case—before action was taken following complaints from concerned loved ones. Such accounts underline a painful reality for many families: inadequate staffing levels or inefficiencies can lead to heartbreaking outcomes, as exemplified by the tragic passing of one individual due to perceived negligence.

Food quality consistently emerged as another significant point of contention among reviewers. Many lamented the poor nutritional options available in these facilities, prompting family members to bring outside meals or order food from local restaurants for their loved ones. While sustenance is vital for anyone's health, it becomes even more crucial for elderly patients with specific dietary needs or preferences—further complicating their stay when satisfactory meals are hard to come by.

In sharp contrast to these negative experiences, one review highlighted positive facets of a different facility located in Westchester. Families praised its friendly staff members who provided quality personal care over an extended period—four years in this case—with an engaging physical therapy program that helped keep residents active. While acknowledging issues with food and administrative staff changes that made resolving concerns difficult at times, this review still pointed towards an overall feeling of community and consideration within the center.

As part of its commitment to resident satisfaction, Westchester Center reportedly conducts frequent conferences with family members upon admission—a practice lauded as transparent and open-ended communication about patient needs—a stark contrast to other facilities where reviews suggested minimal interaction between administration and residents' families.

In conclusion, while there are certainly facilities offering commendable care such as Westchester Center—with qualities like clean rooms, attentive staff, rehabilitation programs increasing overall wellness—the majority of feedback indicates rampant issues that need urgent addressing across many nursing homes. Clearly delineated patterns emerge; cleaning standards are insufficiently maintained; communication barriers exist between family members and caregiving staff; attitudes displayed by personnel affect morale negatively; food quality fails to meet basic expectations—all contributing factors emphasizing why potential residents’ families must exercise caution when selecting a suitable care environment for their loved ones’ needs.

Located in Mount Vernon, New York, this neighborhood offers convenient access to various transportation options, including multiple Metro North train stations and MTA subway stops. The area boasts a diverse selection of restaurants ranging from casual dining options like McDonald's to upscale establishments such as Serafina and Harvest on Hudson. Residents can easily access pharmacies like CVS and Rite Aid for their healthcare needs, while hospitals like Montefiore New Rochelle Hospital and Bronx VA Medical Center provide excellent medical care. In addition, seniors can enjoy relaxing walks in nearby parks like Memorial Park and Riverdale Park or catch a movie at theaters like AMC Bay Plaza Cinema 13. Places of worship like The Riverdale Minyan are also easily accessible for those seeking spiritual fulfillment. With top-notch healthcare facilities like Morgan Stanley Children's Hospital and WestMed nearby, this area of Mount Vernon offers a well-rounded lifestyle for seniors looking to retire in a vibrant community.

Transportation

• Metro North - Mt Vernon East Train Station (0.2 miles)
• Pelham Station (0.9 miles)
• Metro North - Bronxville Train Station (2 miles)
• Metro North - Larchmont Train Station (3.8 miles)
• Metro North - Riverdale Station (4.6 miles)
• MTA Fordham Metro-North Station (4.8 miles)
• MTA Subway - Fordham Rd (5.1 miles)

Restaurants

• Last Stop Bar & Grill (1.4 miles)
• McDonald's (1.8 miles)
• Serafina (4.2 miles)
• Harvest on Hudson (6.7 miles)
• Hudson Social (7.5 miles)
• Roosters Market (7.9 miles)
• McDonald's (8.3 miles)

Pharmacies

• CVS Pharmacy (2 miles)
• Value Drugs Eastchester (2.8 miles)
• CVS Pharmacy (3 miles)
• CVS Pharmacy (4.1 miles)
• Rite Aid (4.3 miles)
• CVS Pharmacy (4.3 miles)
• CVS Pharmacy (4.4 miles)

Hospitals

• Montefiore New Rochelle Hospital (2.1 miles)
• Bronx VA Medical Center (5.2 miles)
• NewYork-Presbyterian Allen Hospital (5.2 miles)
• St Barnabas Hospital (5.3 miles)
• Russ Berrie Medical Science Pavilion (7.7 miles)
• Milstein Hospital Building (7.8 miles)
• St Vincent's Hospital-Westchester (8.1 miles)

Cafes

• Cafe Zeppieri (3.1 miles)
• Starbucks (4.1 miles)
• Starbucks (4.9 miles)
• Starbucks (5.5 miles)
• State Of The Art Coffee (6.6 miles)
• Starbucks (7.4 miles)
• Nespresso Boutique at Bloomingdale's, Westchester (8.6 miles)

Theaters

• AMC Bay Plaza Cinema 13 (3.1 miles)
• Alamo Drafthouse Yonkers (4.9 miles)

Parks

• Memorial Park (3.9 miles)
• Manor Park (4.3 miles)
• Riverdale Park (4.8 miles)
• Uniontown Playground (5.4 miles)
• Inwood Hill Park (5.6 miles)
• J. Hood Wright Park (7.5 miles)
• Hart's Brook Park & Preserve (7.6 miles)

Places of Worship

• The Riverdale Minyan (4.7 miles)

Physicians

• Park Medical Group PA (7 miles)
• Morgan Stanley Children's Hospital (7.8 miles)
• Dickstein Cancer Treatment Center (8.5 miles)
• HSS Westchester (8.6 miles)
• Weill Cornell Psychiatry at NewYork-Presbyterian Westchester Division (8.9 miles)
• Digestive Disease & Nutrition Center of Westchester (9.3 miles)
• WestMed (9.4 miles)