College Park Health Care Ctr

Pros

• The staff are angels.
• Houghton is a very nice place to be.
• The community is exceptional and the natural view is amazing.
• The staff are awesome and the renovations look great.
• The staff are dedicated and friendly to everyone, and they treat the residents like family.
• The meals and decor make residents feel right at home.
• The dining room service was like a good restaurant experience.
• The building remodel is beautiful, and the staff are friendly.
• The staff are professional, empathetic, and go above and beyond to provide comfort.
• The staff are caring and considerate.
• The staff quickly assist residents and visitors; the facility is clean and professional; staff develop good relationships with residents.
• The facility is in good and caring hands.

Cons

• The reviewer alleges residents were treated like garbage and that staff were rude and uncaring.
• The reviewer claims pain medications, including Tylenol, were withheld for hours and only given after a call.
• The reviewer asserts medication administration was mishandled, with narcotics not properly given and staff lying to cover themselves.
• The reviewer says a patient was let die alone, describing negligence and lack of timely response.
• The reviewer describes COVID precautions as insufficient, with no outside visits allowed.
• The reviewer notes a dangerously high blood sugar episode (near 800) indicating poor medical management.
• The reviewer reports extremely limited basic care, such as only one shower in four weeks.
• The reviewer characterizes the facility as "bottom of the barrel" and advises others not to go there.

Review

Houghton Rehabilitation and Nursing Center (also referred to as Houghton Nursing Facility) has inspired a wide range of emotions among families and visitors who have trusted their loved ones to its care. A common thread running through many reviews is a deep sense of gratitude for the dedication and compassion shown by the staff. Multiple families describe the facility as a place where care goes beyond routine duties, with staff repeatedly called "caring," "kind," and even "angels." The atmosphere often highlights a home-like feel, where residents are treated with warmth and respect, and where renovations and updates to the building are seen as enhancing rather than detracting from the sense of a welcoming community. The natural surroundings and thoughtful upkeep contribute to an impression that this is a place where residents can feel comfortable and connected with the outside world.

Several reviews name individual staff members and departments, underscoring a culture of personal attention. In admissions and financial matters, specific team members - Jenna in admissions, Lisa in finance, and Pam in social work - are repeatedly praised for their kindness and availability. Beyond administration, the care teams across therapy, nursing, maintenance, and nutrition are described as dedicated to the residents' well-being. One family highlighted that all PTs, nurses, and support staff were "so caring and considerate," and another expressed that the staff "go above and beyond" to support both patients and families during difficult times. The Jackson family's sentiments - "From the Jackson family to our Houghton rehab family, thank you, thank you, thank you for all that you've done" - capture a sense of ongoing partnership and gratitude that many families report.

End-of-life care and the continuity of compassionate presence emerge as particularly meaningful themes in several testimonials. A reviewer who has spent a career in healthcare notes that they had "never experienced such care" at Houghton, describing the staff as kind, thoughtful, professional, welcoming, and supportive even during the toughest moments. Stories of patients receiving dignified care in their final days - paired with empathetic support for family members - emphasize a shared understanding that the facility prioritizes comfort, communication, and empathy when time is finite. The appreciation for how the staff "made Dad's final days as comfortable as possible" and how they "provide amazing support" to family members signals a deep trust in the facility's ability to handle sensitive situations with grace.

The positive experiences are not limited to medical and emotional support; reviewers frequently comment on the quality of daily life within the facility. Dining experiences are described as thoughtful, with a "restaurant-like" feel in the dining room and a wide variety of beverages offered at meals. Families speak of staff who are attentive during activities and who engage residents with genuine care, emphasizing that residents feel "right at home." The remodeling and new d?cor receive praise, reinforcing the sense that the facility is both physically welcoming and emotionally reassuring. For many, the combination of professional care, sincere interactions, and a stable, pleasant environment makes Houghton a choice they would readily recommend to others.

However, not every voice at Houghton aligns with the overwhelmingly positive tone. A segment of reviews presents serious concerns about care quality and responsiveness. One family notes a distressing experience involving a parent with dangerously high blood sugar, suggesting a failure to address urgent medical needs. Additional accounts describe delays in medication administration, questions about whether medications were properly dispensed, and a perception that pain management and regular medication schedules were not consistently followed. Some reviews describe instances of long waits for assistance, limited personal care (such as infrequent showers), and restrictions on communication that left families feeling unheard. These comments depict a troubling disparity in experiences, prompting calls for improved process, communication, and accountability within the facility.

Among the more severe critiques is a claim of neglect during end-of-life care that has left a lasting impression on the family involved. A reviewer asserts that a nurse observed a decline in a patient's respiratory and heart rate, yet did not seek help or notify others, and that actions around COVID-19 restrictions and PPE contributed to a sense of neglect. The language used - "TOTAL AND COMPLETE NEGLIGENCE!!!" - reflects a level of anger and hurt that stems from a belief that a loved one was not afforded the care and safety they deserved. This perspective also includes concerns about PPE practices and the perceived absence of compassion during an intensely difficult moment. While these accounts stand in contrast to the many affirmations of compassionate care, they highlight critical areas where families feel the facility must do better in safeguarding residents' well-being and ensuring timely, transparent communication.

Overall, the landscape of reviews about Houghton Rehabilitation and Nursing Center reflects a facility and community with both remarkable strengths and grave concerns. On the positive side, the staff - often described as caring, professional, and genuinely invested in residents' lives - creates an environment that many families trust and praise. The building's renovations and the surrounding views contribute to a sense of pride and comfort, while the care experiences in rehab, daily life activities, and end-of-life support are celebrated by numerous families who feel their loved ones were treated with dignity and compassion. A number of testimonials also emphasize how quickly staff respond to needs, how friendly and welcoming the environment feels, and how grateful families are for the care their loved ones receive.

Yet there remains a loud and troubling countercurrent of experiences that cannot be overlooked. The accounts of delayed medications, concerns about the timing and administration of pain relief, and reports of insufficient personal care point to gaps that seriously affect patient safety and trust. The most charged narratives describe actions - or inactions - during critical moments, including end-of-life situations, that have left families feeling that their loved ones were not protected or supported in the way they deserved. These voices call for urgent attention to policy, staffing practices, communication protocols, and overall quality assurance to ensure that every resident receives consistent, respectful, and thorough care, especially in times of pain or vulnerability and during public health challenges such as a pandemic.

For families considering this facility, the range of experiences suggests a nuanced picture. Many families report transformative, compassionate care, meaningful relationships with staff, and a welcoming environment that makes a difficult transition easier to bear. At the same time, prospective residents and their families should engage directly with the facility, ask about pain management protocols, medication scheduling, shower and hygiene practices, and how the staff handle critical moments and complex medical needs. Visits, conversations with front-d desk and direct caregivers, and a review of recent policies can help balance the strong testimonials with the concerns raised by others. In the end, Houghton Rehabilitation and Nursing Center appears to be a place of real dedication and community, with outcomes and experiences that vary from extraordinarily positive to troublingly negative, underscoring the importance of continuous, vigilant, person-centered care.

Hospitals

• Southern Tier Community Health Center Network (0.1 miles)
• Truck Stop Landing Zone (13 miles)
• Cuba Memorial Hospital (16 miles)
• Olean General Hospital (16.4 miles)

Places of Worship

• Community Prayer Room (0.5 miles)
• Wesley Chapel (0.7 miles)
• Saint Patricks Church (3.7 miles)
• Free Methodist Church (6.5 miles)
• Farmersville Baptist Church (9.9 miles)
• First Baptist Church (11.3 miles)
• Hunt Baptist Church (12.1 miles)

Physicians

• Northern Allegany Medical Group (0.6 miles)
• Olean Medical Group (15.2 miles)
• Cuba Care (15.2 miles)
• Cuba Family Medicine (15.4 miles)
• Olean Medical Group (15.4 miles)
• Dr.Cusamanos (15.5 miles)
• Rajan Gulati (15.5 miles)

Restaurants

• Addie's Ice Cream (0.6 miles)
• Shannon's Riverside Restaurant (3.6 miles)
• The Hawg Trough (3.9 miles)
• Ace's Country Cupboard (6.4 miles)
• Cartwright's Maple Tree Inn (9.8 miles)
• Moore's Maple Shack and Pancake House (10.1 miles)
• Angelica Sweet Shop (11.2 miles)

Parks

• Hanging Bog (9.2 miles)
• Angelica Park Circle Historic District (11.3 miles)
• Letchworth State Park (13.6 miles)
• Oil Spring Indian Reservation (15 miles)
• Delevan Village Park (16.5 miles)
• Silver Lake State Park (16.7 miles)
• Silver Lake State Park-East Side (18.7 miles)

Cafes

• Cafe At The Pond (9.7 miles)
• The Canteen (11.2 miles)
• The Perfect Blend Coffeehouse & Eatery (15.5 miles)
• Vertical Cafe (21.7 miles)

Pharmacies

• Friendship Pharmacy (15.2 miles)
• Cuba Pharmacy (15.2 miles)
• Bartholomew's Pharmacy (16.1 miles)
• Franklinville Fresh Market (16.2 miles)
• Rite Aid (17.4 miles)
• Walgreens (17.4 miles)
• Sinclair Pharmacy (21.8 miles)

Transportation

• Wildside Taxidermy (20.1 miles)

Theaters

• Silver Lake Drive In Theatre (20.3 miles)