College Park Health Care Ctr in Houghton, NY

Seniors.FYI Elite Community Awards

Add this award to your website

Pros

• The staff are incredibly caring and dedicated.
• Houghton Rehabilitation and Nursing Center provides wonderful, compassionate care for families and residents.
• The renovations are impressive and the building offers a beautiful, natural view.
• The community is exceptional, and residents are treated like family.
• The meals and decor create a welcoming, home-like atmosphere.
• The facility is clean, professional, and welcoming.
• The administration and staff are attentive, approachable, and genuinely caring.
• The admissions and support teams are kind and supportive to residents and families.

Cons

• The facility is accused of treating residents like garbage and letting them rot, with staff showing little concern for their well-being.
• It is alleged that staff knowingly let a mother die alone and failed to act when a resident deteriorated.
• The place is described as nothing but a huge joke, with staff not caring if residents are in pain.
• It’s criticized for not being on top of Covid, with no outside visits and extended quarantine limits.
• There are reports of delays and mismanagement of pain meds, including long waits and incorrect administration.
• Some reviews claim staff lied about medications and about transporting patients to appointments.
• A reviewer notes an extremely high blood sugar reading near 800 for a patient, indicating dangerous care.
• One reviewer simply called the facility “bottom of the barrel.”

Review

College Park Health Care Ctr in Houghton, NY is best suited for families seeking a warm, relationship-first care environment, especially when a loved one needs solid rehabilitation followed by long-term support in a homey setting. The community has invested in a modernized campus and a pleasant natural backdrop that makes daily life more comfortable. Across numerous reviews, the staff’s genuine care and the sense that residents are treated like family stand out, reinforced by capable therapy teams and a dining and activities program that supports social engagement and dignity through recovery.

However, this is not the place for families demanding perfect consistency or specialized dementia programming without caveats. A subset of reviews cites serious lapses around pain management, responsiveness, and routine safety, with some families expressing distress when care did not meet expectations. For those needing meticulous medication oversight, rapid response times, or unwavering accountability in crisis moments, alternatives with stronger, more uniform oversight and proven memory-care protocols may be a better fit. The juxtaposition of exceptional warmth with occasional care gaps requires careful assessment of risk versus reward.

On the plus side, the core strength is the people. The staff repeatedly earns praise for kindness, professionalism, and a willingness to go the extra mile, often described as making residents feel at home and respected. Families highlight admissions and social-work teams, therapists, nurses, and aides who communicate thoughtfully and remain engaged in each resident’s progress. The building’s recent remodel, plus attention to decor and the dining experience, creates a welcoming atmosphere that supports dignity during recovery and aging. For rehab-focused families, the facility’s track record, physical and occupational therapy, balance work, and practical recovery, has yielded meaningful improvements and repeat rehab success.

Yet the record is not uniformly pristine. Several reviews allege delays in pain medication, inconsistent responses to calls, and even distressing claims of neglect or poor bedside care. A handful of one-star posts point to experiences of rude staff, limited activity or engagement, and more troubling assertions in end-of-life or dementia care scenarios. Those reports underscore real variability in daily operations and raise necessary questions about staffing levels, accountability, and the consistency of medical oversight. In choosing College Park Health Care Ctr, families must probe the specifics of medication management, responsiveness, and how crisis moments are handled.

Still, the organization’s strength in compassionate care and rehab outcomes tends to offset most concerns when the staff culture is verified and oversight is active. Administrators and front-line leaders who visibly engage with families and residents can stabilize care quality, especially for loved ones needing consistent therapy and ongoing social interaction. The community’s commitment to dignity, evident in the remarks from dozens of families, illustrates a core value that often compensates for occasional operational bumps. In short, the balance tilts toward a place where relationships and rehab momentum can produce meaningful day-to-day improvements, provided diligence is exercised at the outset and ongoing.

For families leaning in, the decision should start with a thorough visit: observe how nursing rounds and PT/OT sessions are handled, and ask to review pain-management protocols and the plan for dementia or end-of-life care if applicable. Inquire about staffing ratios, shift coverage, and how concerns are escalated to the director of nursing. Engage with the administrator, names like Brendan Maloney have been noted positively by some, as a measure of leadership and responsiveness. If these align and personal warmth is matched by reliable clinical oversight, College Park Health Care Ctr is a strong candidate; if not, alternatives with steadier, more uniform practices may be preferable.

Hospitals

• Southern Tier Community Health Center Network (0.1 miles)
• Truck Stop Landing Zone (13 miles)
• Cuba Memorial Hospital (16 miles)
• Olean General Hospital (16.4 miles)

Places of Worship

• Community Prayer Room (0.5 miles)
• Wesley Chapel (0.7 miles)
• Saint Patricks Church (3.7 miles)
• Free Methodist Church (6.5 miles)
• Farmersville Baptist Church (9.9 miles)
• First Baptist Church (11.3 miles)
• Hunt Baptist Church (12.1 miles)

Physicians

• Northern Allegany Medical Group (0.6 miles)
• Olean Medical Group (15.2 miles)
• Cuba Care (15.2 miles)
• Cuba Family Medicine (15.4 miles)
• Olean Medical Group (15.4 miles)
• Dr.Cusamanos (15.5 miles)
• Rajan Gulati (15.5 miles)

Restaurants

• Addie's Ice Cream (0.6 miles)
• Shannon's Riverside Restaurant (3.6 miles)
• The Hawg Trough (3.9 miles)
• Ace's Country Cupboard (6.4 miles)
• Cartwright's Maple Tree Inn (9.8 miles)
• Moore's Maple Shack and Pancake House (10.1 miles)
• Angelica Sweet Shop (11.2 miles)

Parks

• Hanging Bog (9.2 miles)
• Angelica Park Circle Historic District (11.3 miles)
• Letchworth State Park (13.6 miles)
• Oil Spring Indian Reservation (15 miles)
• Delevan Village Park (16.5 miles)
• Silver Lake State Park (16.7 miles)
• Silver Lake State Park-East Side (18.7 miles)

Cafes

• Cafe At The Pond (9.7 miles)
• The Canteen (11.2 miles)
• The Perfect Blend Coffeehouse & Eatery (15.5 miles)
• Vertical Cafe (21.7 miles)

Pharmacies

• Friendship Pharmacy (15.2 miles)
• Cuba Pharmacy (15.2 miles)
• Bartholomew's Pharmacy (16.1 miles)
• Franklinville Fresh Market (16.2 miles)
• Rite Aid (17.4 miles)
• Walgreens (17.4 miles)
• Sinclair Pharmacy (21.8 miles)

Transportation

• Wildside Taxidermy (20.1 miles)

Theaters

• Silver Lake Drive In Theatre (20.3 miles)