Fiddler's Green Manor Home in Springville, NY

Pros

• The place is clean.
• The staff and employees are helpful to residents' needs.
• The staff are caring, friendly, and extremely helpful.
• The facility has wonderful, caring, and competent nurses and assistants who treat residents like family.
• The staff go above and beyond, taking extra time to ensure residents are clean and comfortable.
• The facility offers engaging activities like bingo, music, and other programs that foster community.
• Eric the social worker is friendly and efficient in helping families navigate paperwork and requests.
• Desk attendants are extremely sweet, friendly, and helpful.

Cons

• The staff neglected residents, even contributing to a grandmother's death from bedsores and infection.
• The treatment of residents was deplorable, with unprofessional aides, a lack of empathy, and unclean rooms.
• The facility should be condemned; it is severely short-staffed and lacks basic nursing knowledge.
• The building is ridiculously old, with remodeling signs that never materialize, and rooms are extremely small with no chairs for residents or guests.
• The place is a dump and seriously understaffed.
• The staff mock or belittle patients.
• The rehab facility is dirty, unsafe, and unhealthy, with unfriendly staff and a rehab tech who mocks patients.
• Residents' phone calls go unanswered and their care is neglected.
• The meals are terrible, cold, and lacking heart-healthy options.
• Elevator breaks down constantly and in-room cable/phones are unavailable, reflecting poor overall infrastructure.

Review

Fiddler's Green Manor Home in Springville, NY is best suited for families seeking a small, personable environment where staff appear genuinely invested in residents' daily wellbeing. It works best for short rehab or transitional stays where a devoted, hands-on team can tailor routines, medications, and activities to individual needs, and where the social fabric - friendly aides, attentive nurses, and a capable social worker - creates a familial feel. For residents who value warmth, regular human contact, and a routine built around daily interaction with staff, this community can deliver meaningful comfort even in an older building.

Those weighing alternatives should be aware of clear red flags that show up in several reviews. If long-term safety, consistent clinical oversight, and reliable maintenance are non-negotiable, this facility deserves closer scrutiny or a pass. A sizable portion of reviewers describe real challenges: persistent understaffing, inconsistent care quality, routine cleanliness issues, and rooms that feel crowded or poorly maintained. Communication gaps, delays in responding to calls, and reports of deteriorating conditions in some stays counterbalance the positive tales about kindness and effort. In short, the care quality can be highly variable, and that variability drives the need to consider other options.

The strongest positives here are tangible: staff who are consistently praised for kindness, patience, and hands-on help with meds, daily cares, and rehab activities; social workers and front-desk teams noted for their approachability and willingness to assist families. These are not cosmetic advantages - families repeatedly credit caregivers for making residents feel seen and supported, especially during rehab or recovery periods. Yet these strengths must be weighed against systemic weaknesses that recur across reviews: heavy staff turnover at times, occasional lapses in supervision, and facilities that feel outdated or misaligned with modern expectations for safety and comfort. When the care team is aligned and attentive, these positives shine; when staffing or maintenance gaps widen, the downsides can destabilize a resident's experience.

The review spectrum also includes accounts of serious care problems, from reports of neglect and unsafe conditions to accusations of harm and loss of personal belongings. Some families describe clean, well-meaning staff doing their best under pressure; others recount rooms that smell, equipment issues, and inadequate supervision that left residents underserved or distressed. The most troubling narratives touch on falls, infections, and compromised dignity, amplified by claims of poor housekeeping, rough handling, or delayed responses. This plurality of experiences signals that outcomes hinge heavily on who is on shift, how the facility is resourced at a given time, and how responsive management remains to family concerns.

Guidance for families visiting should be practical and decisive. Before making a decision, request to observe multiple shifts, speak with several frontline staff, and ask to review recent inspection findings and any corrective action plans. Tour several rooms to assess cleanliness, noise levels, and the adequacy of furniture and space; verify that residents have access to a comfortable seating area, dependable heating or cooling, and functional services (food quality, laundry, and activities). Ask about caregiver-to-resident ratios, how often aides are rotated, and what specific rehab programs look like in practice. Check how meals are planned - whether heart-healthy options exist and whether fresh fruit is routinely offered - and verify that phones and cable services are straightforward to access if included in the package. These checks help families separate promise from pattern.

Bottom line: Fiddler's Green Manor Home can be a compassionate, small-community option for residents who prioritize personal attention and a family-like atmosphere, especially during rehab or short-term recovery. However, the facility is not a slam-dunk choice for those who require consistent, high-quality long-term care in a well-maintained, fully equipped setting. The uneven care quality, reports of understaffing, and maintenance concerns urge a cautious approach. For families comfortable with a measured risk - where staff camaraderie and individualized attention may tip the scales in the resident's favor - this could be worth a careful trial. For others, exploring alternatives with stronger staffing, clearer accountability, and more modern facilities will likely yield more reliable peace of mind.

The Springville area in New York offers a variety of amenities and services that cater to the needs of seniors. With multiple pharmacies such as Spring Creek Pharmacy and Rite Aid within close proximity, accessing medication and healthcare supplies is convenient. Additionally, there are several places of worship like St Aloysius Ccd and Mortons Corners Baptist Church for spiritual support and community engagement. For medical needs, there are physicians like Springville Pediatrics and Lakeshore Family Medicine nearby. The area also features restaurants like Fiesta Bamba and JD's Brew Pub, as well as cafes such as Tim Hortons for dining options. Hospitals like Bertrand Chaffee Hospital are easily accessible for medical emergencies. Furthermore, parks like Scoby Dam Park provide opportunities for outdoor recreation and relaxation. Overall, the Springville area offers a comfortable and convenient environment for senior living with access to essential services, medical facilities, dining options, religious communities, and recreational activities.

Pharmacies

• Spring Creek Pharmacy (0.1 miles)
• Rite Aid (0.2 miles)
• Spring Creek Pharmacy (0.5 miles)
• Qualitycare Pharmacies (0.5 miles)
• Walmart Pharmacy (0.9 miles)
• Rite Aid (10.1 miles)
• Walgreens (10.1 miles)

Places of Worship

• St Aloysius Ccd (0.3 miles)
• Trading Post Community Care Center (0.5 miles)
• Mortons Corners Baptist Church (4.7 miles)
• Brooklyn Free Methodist Church (6.5 miles)
• St John's Church (7.7 miles)
• Holy Family Church Of Machias (9.9 miles)
• Elton Baptist Church (13.1 miles)

Physicians

• Springville Pediatrics (0.4 miles)
• Podiatry Affiliates PC (0.5 miles)
• Tri County Family Medicine (13.8 miles)
• Lakeshore Family Medicine (14.8 miles)
• Olean Medical Group (16.2 miles)
• Hamburg Medical Park (16.4 miles)
• Todd Gardner, OD - Your Local Eye Doctor - Hamburg (16.5 miles)

Restaurants

• Springville Dairy (0.5 miles)
• Fiesta Bamba (0.8 miles)
• McDonald's (0.9 miles)
• J & Z King Buffet (0.9 miles)
• JD's Brew Pub (1.1 miles)
• Zoar Valley Tavern & Restaurant (4.6 miles)
• Lake Effect Saloon (6.4 miles)

Hospitals

• Bertrand Chaffee Hospital (0.8 miles)
• Olean General Hospital (16.5 miles)

Cafes

• Tim Hortons (1.1 miles)
• Three Girls Cafe (10.8 miles)
• Tim Hortons (13.6 miles)
• Tim Hortons (13.9 miles)
• Tim Hortons (15.4 miles)
• Ellicottville Coffee (16.1 miles)
• McCarty's Cafe (17 miles)

Transportation

• S & S Taxidermy Studio (1.2 miles)
• U-Haul Neighborhood Dealer (5.5 miles)

Parks

• Scoby Dam Park (1.8 miles)
• Delevan Village Park (10 miles)
• Zoar Valley (12.6 miles)
• Gorcica Field (13.1 miles)
• Commissioners Cabin At Chestnut Ridge (14.4 miles)
• Chestnut Ridge Park (15.2 miles)
• Ellicottville Park (15.6 miles)