140 West Main Street, Cuba, NY 14727
For more information about senior living options: (844) 490-3973
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The phlebotomist was excellent for this visit. The phlebotomy tech was great; she was nice and skilled at her job. The receptionist was super friendly, and the nurses and doctors were a blessing to be around during a rough day. The staff treated patients with patience, care, and complete understanding. Cuba Urgent Care is praised for its professional, friendly staff and short wait times. Everyone encountered was incredibly helpful and nice. The urgent care provided excellent service and was fast. The triage nurse was very nice and considerate. The brother received excellent care. The staff were caring and attentive. The facility was very clean. The staff were good about accommodating patients' dietary needs.
The Cuba hospital is very racist. The Caucasian lady at the urgent care X-ray was disrespectful and racist. Mark Stancombe, PA, made patients feel like dirt; unacceptable. The PA's bedside manner left patients feeling belittled. They mistreat employees like garbage. The staff used the patient's dead name and did not respect transgender individuals. The front desk attendant was rude, mumbling, and had attitude. X-ray charges did not match the copay amount, and the service was very poor.This community is best suited for adults and families who want fast, on-site urgent-care access for routine concerns, quick imaging, and straightforward lab work, preferably with a low copay and short waits. It serves well for those who value speed over a broad, integrated care experience and who are willing to navigate variability in bedside manner. Individuals with complex medical histories, ongoing mental-health needs, or a requirement for consistently respectful, culturally competent treatment should consider alternatives. For anyone who expects a uniformly warm, professional environment and clear, transparent billing across visits, this setting may fall short. In short, the Cuba Memorial Urgent Care plays a practical, fast-track role rather than a comprehensive care hub.
The strongest positives center on efficiency and technical competence in routine tasks. Positive experiences frequently cite prompt blood work, reliable phlebotomy, and clean, well?organized facilities. Patients who arrive with minor issues - ear infections, small injuries, routine imaging - often leave with a sense of relief from a quick turnaround and reasonable out-of-pocket costs. When the environment hums with a capable phlebotomist or a nurse who communicates clearly, the care feels competent and reassuring. Several accounts also highlight moments of genuine kindness from some staff, suggesting that, when the team is aligned, the experience can be smooth and comforting.
Yet the overall picture is uneven, and the downsides can derail a visit quickly. A persistent thread across reviews is problematic interpersonal conduct: racial and ethnic insensitivity, misgendering or use of a patient's dead name, and front-desk rudeness that frames every interaction with a defensive edge. Instances of patient belittlement, dismissive attitudes, and perceived ridicule from certain staff members color many experiences darkly, regardless of clinical skill. Billing ambiguities compound frustration, with patients reporting ER-like charges for urgent-care visits, unacknowledged charity applications, and lost communications about cost relief. These episodes demonstrate that billing and patient experience are not reliably aligned with clinical capability.
The pros do not fully offset the cons because the care gaps extend beyond a single encounter. When clinicians demonstrate empathy and procedural competence, the care can be swift and effective for temporary concerns. However, encounters that involve disrespect, misidentification, or delayed treatment - particularly in situations like infections or acute pain - can erode trust and prompt unnecessary anxiety about safety and fairness. The inconsistency is not just a matter of mood; it reflects a broader pattern where some shifts deliver a warm, efficient experience while others deliver confusion and frustration. For families and individuals with sensitive needs, these inconsistencies are a material risk.
For decision-making, several practical steps help tilt the balance toward a better outcome if choosing this facility. Confirm pricing upfront and inquire about what constitutes true emergency-room billing versus urgent-care care, as mislabeling appears to be a recurring concern. Ask about charity care processes and request written acknowledgment of any applications to avoid lost opportunities for relief. Consider requesting assignments or visits with clinicians known for strong bedside manners and clear communication, and supply preferred names and pronouns explicitly at check-in. When possible, bring a family member or advocate to help navigate difficult conversations, especially around discharge instructions and follow-up care.
Overall, this Cuba Memorial facility offers a real, time-saving option for basic urgent-care needs and routine testing, with a clean environment and some staff members who can deliver compassionate, competent service. The decisive caveat is that the experience hinges on staff behavior and billing transparency, both of which vary by shift and individual. For families seeking dependable, discrimination-free interaction and consistent, comprehensive care, exploring nearby larger hospitals or clinics with strong patient-safety cultures is advisable. When the goal is rapid attention for minor issues and cost-conscious visits, this community remains a practical, if imperfect, choice.
61 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Cuba Memorial Hospital in Cuba, NY offers a comprehensive range of amenities and care services to residents in their assisted living community. The community features a beauty salon, where residents can enjoy professional hair and beauty services. Each resident has access to cable or satellite TV for their entertainment. Community operated transportation is available for residents to easily get around town. A computer center is provided for residents to stay connected with loved ones and engage in online activities.
Residents can enjoy their meals in a spacious dining room, where restaurant-style dining is provided. The fully furnished accommodations include private bathrooms and kitchenettes for convenience. Housekeeping services ensure that the living spaces are always clean and tidy.
The community also offers various recreational opportunities for residents. A fitness room is available for those who wish to engage in physical activities. A gaming room provides entertainment options for residents to enjoy. Outdoor spaces allow residents to relax and enjoy nature, while a small library provides opportunities for reading and relaxation.
Additional amenities include move-in coordination services, telephone access, transportation arrangement (non-medical), transportation to doctors' appointments, wellness center facilities, and Wi-Fi/high-speed internet access.
Care services at the Cuba Memorial Hospital assisted living community include 24-hour call system and supervision, assistance with activities of daily living such as bathing and dressing, transfers assistance, medication management, specialized diabetes diet plans, meal preparation and service, mental wellness programs, and accommodation of special dietary restrictions.
To enhance the overall living experience, resident engagement is promoted through concierge services, fitness programs tailored for seniors' needs, planned day trips to local attractions or events in the area, resident-run activities ensuring that individual interests are met,and scheduled daily activities offering a variety of engaging options.
The community benefits from its convenient location near cafes, parks, pharmacies,and restaurants. It is also close to places of worship and other hospitals providing easy access to additional healthcare resources when needed.
Overall,the Cuba Memorial Hospital assisted living community provides a comprehensive array of amenities and care services to support the well-being and comfort of its residents, ensuring a vibrant and fulfilling senior living experience.
Cuba Memorial Hospital is located at 140 West Main Street, Cuba, NY 14727 in Cattaraugus County, New York
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