4460 Union Hill Road, R.D. #1, Hinsdale, NY 14743
For more information about senior living options: (844) 490-3973
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He absolutely loved the job and the people involved. He did his job wonderfully, and all the residents backed him up. Residents started a petition for him to return.
The owner fired the activity director on the spot for not being forceful enough with residents, with no warnings. Management is described as unprofessional, and residents are said to be treated poorly in general. The reviewer says they would not waste time with the facility due to bad management. Residents started a petition for the activity director to return, but it failed, indicating dissatisfaction with management. It is alleged that some workers are close family and can be let go if rubbed the wrong way, implying nepotism and fear among staff. The reviewer notes being told to schedule an appointment to load furniture, even in the rain, reflecting poor service and inconvenience.The accounts paint a picture of a place the writer loved in many ways, but one that was fragilely balanced on a combination of personal ties, demanding expectations, and management practices that ultimately undermined the positive bonds built with residents and coworkers. The reviewer begins by emphasizing how much they cherished the job and the people involved. They describe themselves as the activity director who gave their all and earned the backing of all the residents. The workplace, they stress, had a family-like dynamic in some cases, with close relatives among the staff. That closeness, however, came with a risk: if you anger those family members, you could be dismissed. In short, the environment felt personal and emotionally charged, where loyalty and collegiality mattered as much as job performance.
The crux of the dissatisfaction lies in a sudden, on-the-spot termination. The reviewer recounts being summoned to the owner's office, where they were told they were not "forceful enough with the residents." This assessment led to an immediate firing, with no prior warnings. The author describes the reason as "an absolute outrageous" one, underscoring a sense that the decision was poorly communicated and unjustified by observable behavior or performance. This moment crystallizes a lot of the grievance: the decision felt abrupt, opaque, and driven by a standard that wasn't aligned with the reviewer's own experience of a job well done.
Following the firing, the residents themselves engaged in a concrete act of support: a petition calling for the reviewer's return. While the petition ultimately did not succeed, the writer notes that the residents' reaction signaled a strong connection and a belief that the reviewer had positively impacted their lives. The reviewer uses this development to contrast the residents' attachment and the management's approach, implying that the latter was out of step with what many people there valued about the facility. Even in recounting this effort, the author signals distrust of the management style they experienced, framing the situation as one where dedication and care were undervalued by leadership.
Beyond the professional fallout, the writer extends empathy to the residents as a broader consequence of the perceived mismanagement. They convey a heartfelt wish that residents find a better living facility that treats them with the care and respect they deserve. The sentiment is clear: the personal connections forged with residents were meaningful, and the current treatment of people living there felt problematic. This portion of the narrative moves from a professional grievance to a moral and humane critique of how residents are cared for and valued within the institution.
Interwoven with the above is a practical, everyday-life experience that further colors the reviewer's view of the facility. The couple - the writer and their wife - visited to buy an item of furniture, but the weather forced them to adjust their plans. They were told an appointment was required, and when maintenance staff arrived to load the item, they could not perform the loading themselves due to the rain. The description hints at a procedural friction - appointment requirements and dependency on staff for simple tasks - that adds to the sense that operations could be inflexible and perhaps overregulated, contributing to a sense of frustration rather than smooth, customer-friendly service.
The narrative closes with a candid admission about what the writer knows about the facility, summarized by a three-star rating and a sense of uncertainty about the facility's overall quality. The line "That's why the 3 stars don't know much about the facility" suggests that, despite some positive experiences, there isn't enough information or consistency to fully trust the facility. A small, telling detail reinforces the open critique: a resident reportedly told the writer's wife, "Don't make much sense. Wait all month for her check just so she can spend it in a vending machine." This remark captures a flavor of frustration with the financial and operational realities of life at the facility, adding a layer of skepticism about how funds and benefits are managed.
Taken together, the narrative presents a nuanced, multi-faceted portrait. It foregrounds genuine affection for residents and pride in meaningful programming, while also exposing a management approach that the author views as unprofessional and punitive. The abrupt firing without warning, the residents' petition for reinstatement, the expressed concern for residents' welfare, and the practical irritants of day-to-day operations all coexist in this long, detailed account. The overall tone mixes warmth and disappointment, ending with a cautious warning to prospective staff and residents about what the writer perceived as a precarious work environment and an uncertain commitment to resident care.
32 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Devotional services off-siteDevotional services off-site are important for seniors as they provide spiritual nourishment, social engagement, and a sense of community outside of the senior living facility. This can enhance overall well-being and help combat feelings of isolation and loneliness often experienced by older adults.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Indoor common areasIndoor common areas are crucial for seniors as they provide a space for socialization, recreation, and community engagement, promoting overall well-being and reducing feelings of isolation and loneliness.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security. Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Ambulatory care"Ambulatory care services provide essential medical support and treatment to seniors without requiring hospitalization, allowing them to maintain their independence and quality of life while managing chronic conditions or receiving routine medical care."
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Diabetic careDiabetic care is crucial for seniors as they are more susceptible to developing diabetes due to aging and other health conditions. Proper management of diabetes can help prevent complications such as heart disease, vision loss, and nerve damage, improving the overall quality of life for seniors in senior living communities. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meals provided"Meals provided" are crucial for seniors in assisted living communities as it ensures they have access to nutritious, balanced meals without the stress of meal planning and preparation. This can help promote overall health and well-being for seniors who may have limited mobility or cognitive abilities. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Devotional activities offsiteDevotional activities offsite are important for seniors because they provide social engagement, spiritual growth, and a sense of community outside of their living environment. This can improve overall well-being, mental health, and combat feelings of isolation or loneliness. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Underwood Manor is an assisted living community located in Hinsdale, NY. With a range of amenities and care services, we strive to provide our residents with a comfortable and fulfilling lifestyle.
Our community offers various amenities to enhance the well-being of our residents. Our on-site beauty salon allows residents to easily take care of their grooming needs. Cable or satellite TV is available in each room for entertainment purposes. Devotional services off-site are offered for those who want to practice their faith. Our dining room provides nutritious and delicious meals in a restaurant-style setting. The common areas indoors are designed for socializing and relaxation. Each resident also has access to a kitchenette for personal use. Move-in coordination is provided to ensure a smooth transition into our community. Outdoor spaces such as gardens allow residents to enjoy nature.
We understand that maintaining personal cleanliness is important, and therefore, offer assistance with activities of daily living such as bathing and dressing. Our highly trained staff provides 24-hour supervision to ensure the safety and well-being of our residents. Assistance with transfers is available for those who need help moving around.
Special attention is given to individuals with diabetes, as we offer diabetic care including specialized diets. Meal preparation and service are provided so that residents can enjoy delicious meals without any hassle. Medication management is also available to assist residents in taking their prescribed medications on time.
At Underwood Manor, we prioritize the mental wellness of our residents by offering a comprehensive mental wellness program. This includes different activities aimed at promoting cognitive stimulation and emotional well-being.
Our dining services cater to different dietary restrictions, ensuring that all residents have access to meals suitable for their specific needs.
We believe in providing a vibrant living environment, and therefore offer community-sponsored activities as well as resident-run activities where individuals can actively participate and engage with others. Scheduled daily activities keep our residents entertained and engaged throughout the day.
For convenience, there are several amenities nearby including cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, places of worship, and hospitals.
At Underwood Manor, we strive to create a supportive and enriching environment where residents can thrive and enjoy their golden years with peace of mind.
Underwood Manor is located at 4460 Union Hill Road, R.D. #1, Hinsdale, NY 14743 in Cattaraugus County, New York
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