The Pines Healthcare & Rehab Centers Olean Campus

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  • Interior

    A spacious and welcoming waiting area in a medical facility, featuring comfortable seating and natural light.
  • Outdoors

    Two deer foraging for food in a green open area.
  • Building

    A view of a school building on a rainy day, showcasing the wet pavement and gray sky.
  • Trees

    A view of a school surrounded by greenery and parked vehicles.
  • Dining

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  • Nature

    A serene display of birds interacting with a nest in a natural habitat setting.
  • Grass

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The Pines Healthcare & Rehab Centers Olean Campus

2245 West State Street, Olean, NY 14760

For more information about senior living options: (844) 490-3973

4 from 58 reviews
5 stars
30
4 stars
14
3 stars
5
2 stars
4
1 stars
5

Skilled Nursing Facility

Overall Review of The Pines Healthcare & Rehab Centers Olean Campus

Pros

  • pro The care facility is well-run.
  • pro They keep residents busy with many activities, and the staff genuinely cares for them.
  • pro The staff are very hardworking.
  • pro The facility is very nice and well designed.
  • pro It was a clean and beautiful place.
  • pro The staff have been compassionate and kind to patients.
  • pro It is an awesome place for the elderly, with many activities and church services, and it is very clean.
  • pro The facility offers comprehensive amenities including on-site hairdressing, full food service, social activities, and a 24/7 doctor on call.

Cons

  • pro Joy answers the phones and is rude, disrespectful, and lacking empathy.
  • pro The facility is suffering from a staff shortage.
  • pro The place is racist and unfriendly to Black people.
  • pro A Pines CNA, Deanna Weaver, laughs at people discussing the death of their loved ones due to Covid and calls them "comical sobbing stories."
  • pro The review implies Pines Healthcare employees lack empathetic care.
  • pro The system for resident help is inadequate, with delays up to 20 minutes and staff that appear unhappy.
  • pro The food served is not what patients ordered and is barely warm.
  • pro The staff seemed to care little for the patients, leaving residents outside their rooms.
  • pro The facility looked dark and dank, with exposed wiring and ceiling tiles.

Review

This community is best suited for families seeking a solid, all?inclusive care environment where an elder can receive ongoing medical oversight, participate in a robust activity program, and enjoy a home?like setting with accessible outdoor space. The Pines in Olean is clearly oriented toward residents who benefit from regelled daily structure: a 24/7 on?call physician, tethered therapies such as physical therapy, and a dining and social life that keeps seniors engaged. For families who value regular physician contact, consistent social programming, and a facility that prioritizes clean, orderly surroundings, this campus offers a dependable baseline of care and continuity.

Those who may want to consider alternatives are the ones who cannot tolerate variability in frontline service or who demand flawless, uniformly cheerful customer care across all shifts. Several reviews flag moments of rough or dismissive phone interactions and a sense that staff morale can dip under pressure. Additionally, a few observers have raised concerns about cultural climate and treatment toward residents or staff, which warrants careful, firsthand follow?up. For families prioritizing pristine modernization, a flawless dining experience, or a spotless, turnover?free environment, other options may better align with those expectations.

The core strengths - dedicated caregiving staff, meaningful activities, and strong clinical touchpoints - often offset the more visible downsides. Residents benefit from a busy activities calendar, church services, social events, and the sense that care is comprehensive and available in real time. The on?site healthcare structure, including a doctor on call around the clock and in?house therapy, helps ensure that medical needs are addressed promptly. The facility's cleanliness, comfortable rooms with windows, and outdoor spaces contribute to a dignified, residential atmosphere that many families come to value, especially for long?term stay or end?of?life care where consistent presence matters.

Where the trade?offs become most salient are staffing realities and the human side of care delivery. Reports of slower call?bell responses (sometimes up to twenty minutes), visibly stretched staff, and occasional lapses in warmth highlight a systemic constraint: when the workload spikes, the experience can feel uneven. Dining experiences also diverge - some meals satisfy in terms of presentation and taste, while others fall short of expectations, with comments about meals not always matching orders or being served at lukewarm temperatures. Those factors don't erase gains in clinical oversight and engagement, but they do shape day?to?day satisfaction and should be weighed against the resident's specific needs and temperament.

Prospective families should test reliability during visits: assess call?button responsiveness, observe meal service, and speak with current residents or families about daily interactions with aides and nurses. Inquire about staff turnover, training standards, and whether the facility can tailor routines to a loved one's preferences. Look for evidence of proactive care - such as ongoing wound prevention, regular monitoring of health conditions, and a well?supported therapy program. Also, consider the physical footprint: doubles?room configurations, access to outdoor space, and the ongoing construction atmosphere that can affect mood and navigation.

In the end, The Pines offers a compelling package for those who prize integrated medical oversight, structured activity programming, and a reassuring, home?like environment. The main caveats focus on staffing pressures, variability in frontline warmth, and a facility climate that has drawn serious questions in a few reviews. For families able to conduct thorough on?site due diligence and to set realistic expectations about response times and dining, this campus remains a strong, defensible choice in the Olean area. If the priority is consistently seamless, uniformly upbeat service alongside pristine facilities, exploring a few alternatives will help ensure the best match for the loved one's medical and daily living needs.

Features

Housing

  • 120 resident community capacity 120 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

The Pines Healthcare & Rehab Centers Olean Campus in Olean, NY is an exceptional assisted living community offering a wide range of amenities and care services to ensure the comfort and well-being of its residents. The campus boasts a beauty salon where residents can enjoy pampering sessions, as well as cable or satellite TV for their entertainment. Community operated transportation is available for outings and errands, while a computer center allows residents to stay connected with loved ones.

Dining at The Pines is a delightful experience, with a restaurant-style dining room serving delicious meals prepared by skilled chefs. Special dietary restrictions are accommodated to ensure that every resident receives appropriate nutrition.

The campus features various spaces for recreation and relaxation, including a fitness room for staying active, a gaming room for friendly competitions, and a small library filled with books for leisure reading. Outdoor spaces such as gardens provide opportunities for fresh air and tranquility.

Residents at The Pines enjoy the convenience of housekeeping services and move-in coordination assistance. Private bathrooms offer privacy and comfort, while Wi-Fi/high-speed internet keeps residents connected online. Telephone services are also provided.

For healthcare needs, the community provides 24-hour call systems and supervision to ensure round-the-clock care. Staff members assist residents with activities of daily living such as bathing, dressing, and transfers. Medication management ensures that medications are taken properly, while special dietary restrictions are catered to.

The Pines offers a vibrant social life through scheduled daily activities organized by staff members and resident-run activities that promote engagement within the community. Fitness programs keep residents active, while planned day trips provide opportunities for exploration beyond the assisted living community.

Located in close proximity to various amenities in the area, The Pines allows easy access to cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, places of worship, theaters, and hospitals. This ensures that residents can easily fulfill their daily needs and maintain an enriching lifestyle.

Nearby Places of Interest

Pharmacies

  • Top's Markets (0.1 miles)
  • Dan Horn Pharmacy & Health Services (1.4 miles)
  • Rite Aid (1.5 miles)
  • CVS Pharmacy (1.5 miles)
  • Health Mart Pharmacy (8.9 miles)
  • Buchanan Brothers Pharmacy (8.9 miles)
  • Walmart Pharmacy (10.2 miles)

Restaurants

  • McDonald's (0.2 miles)
  • Domino's Pizza (0.3 miles)
  • Perkins Restaurant and Bakery (0.3 miles)
  • Burger King (0.4 miles)
  • Subway (0.4 miles)
  • City Limits (0.5 miles)
  • Applebee's (0.6 miles)

Physicians

  • William Michael Jaremko (0.3 miles)
  • Pediatric Health Care (0.3 miles)
  • Holiday Park Health Center (0.3 miles)
  • Medicor Associates (0.3 miles)
  • Thandla Srinivas MD (0.3 miles)
  • Akhtar M Javed MD (0.3 miles)
  • Center for Bone and Joint Surgery (0.3 miles)

Cafes

  • Tim Hortons (0.4 miles)
  • Tim Hortons (1.6 miles)
  • Mccullagh Coffee (1.7 miles)
  • Junction Cafe Junction (8.9 miles)

Theaters

  • AMC Allegany 8 (0.6 miles)

Parks

  • Gargoyle Park (0.8 miles)
  • Lincoln Park (1.5 miles)
  • Rock City Park (4.1 miles)

Places of Worship

  • Olean Church (1.1 miles)
  • United Church Res Of Olean Ny (1.2 miles)
  • St Bonaventure University Chapel (1.3 miles)
  • St Mary Of The Angels (1.3 miles)
  • Saint Mary of Angels Roman Catholic Church (1.4 miles)
  • Temple B'nai Israel (1.5 miles)
  • St John's Roman Catholic Church (1.6 miles)

Transportation

  • Wny PA Railroad (1.1 miles)
  • U-Haul (1.4 miles)
  • Wildside Taxidermy (8.4 miles)
  • Alamo (10.5 miles)

Hospitals

  • Upper Allegheny Health System (1.4 miles)
  • Olean General Hospital Services (1.4 miles)
  • Out Patient Waiting Area - Olean General Hospital (1.9 miles)
  • Olean General Hospital (3.7 miles)

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