St Joseph's Manor

Pros

• The facility is well-run.
• The staff genuinely care for residents and keep them busy with a variety of activities.
• The place has very hardworking staff, including some of the reviewer's family members.
• The facility is very nice and well designed.
• It was a clean and beautiful place.
• The staff tending to residents has been compassionate and kind.
• The Pines standards are the best in the area.

Cons

• Joy, who answers the phones, is rude, disrespectful, and lacks empathy.
• The facility is suffering from a staff shortage.
• This place is racist and not friendly to Black people; it is an out-of-shape nursing home and a mess.
• Not a good indication of character or employee vetting when a Pines CNA posts on public forums and mocks the death of loved ones.
• A public health crisis should not be a political dividing line, and it does not reflect well on the empathy and care provided by Pines Healthcare employees.
• The system for resident assistance is inadequate, with help requests taking up to 20 minutes and most staff appearing unhappy.
• Most staff appear unhappy, with few smiling faces.
• The food is never what the patients order and is served barely warm.
• The facility sucks.

Review

Opinions about Pines Healthcare run the full spectrum, painting a complex portrait of a facility that many families find to be a solid option, while others raise serious concerns about empathy, culture, and day-to-day operations. On one hand, visitors frequently describe a well-run environment with clean, well-designed spaces and a real commitment to keeping residents engaged. They note spacious rooms with windows, outdoor serenity, and a calendar full of activities and events, including church services, that help keep residents socially and mentally active. A recurring thread among these observers is the sense that the facility is attractive and thoughtfully laid out, with an emphasis on creating a pleasant environment for both residents and their families.

Care for individual residents is another central theme. Several reviews highlight compassionate and caring staff when it comes to personal moments - end-of-life care, compassionate communication, and kindness from nurses and aides. For example, one reviewer shared that their father-in-law received heartfelt, compassionate care during end-of-life moments, and another described a family's experience with a grandmother who is living there and is well cared for, with visits revealing clean rooms and consistent attention. There are also stories of staff members who go above and beyond for residents and their families, and even recognition of hard-working staff members who are also family to some reviewers, underscoring a sense of dedication observed by relatives.

This favorable thread coexists with clear concerns about staffing and how promptly help is provided. A number of reviews point to a staff shortage that affects morale and responsiveness. Some residents' or visitors' experiences suggest that help buttons can go unanswered for extended periods (up to 20 minutes), raising worries about safety if an emergency arises. Observers describe a staff population that appears overworked and not always smiling, which can color the overall sense of warmth and responsiveness within the facility. These operational worries are not merely abstract - they shape daily experiences for residents and their families, especially for those who rely on timely assistance and consistent caregiver attention.

Naysayers bring sharper criticism about the culture and tone inside Pines. One reviewer describes a troubling perception of racism within the facility, alleging that it would not be a welcoming environment for Black employees and that staff and leadership are unfriendly to Black people. This accusation, while coming from a single perspective, signals a serious concern about workplace culture and inclusivity that families would want to probe further if considering Pines for a loved one. Another pointedly negative note targets a particular CNA, alleging that this individual publicly mocked others who were grieving Covid-related deaths, which speaks to broader anxieties about empathy, privacy, and professional vetting. In the same vein, some reviewers argue that a broader public-health crisis should not become a political line and that such rhetoric does not reflect well on the care provided by the staff.

The content also includes a mix of neutral-to-positive observations about the facility's management and infrastructure. Several comments describe Pines as clean, nice, and well-designed, reinforcing the sense that the physical environment itself supports comfort and dignity for residents. A traveler even labeled it as a place that, despite its flaws, shows potential in terms of design and atmosphere. Some reviews echo that sentiment with outright praise for the standards at Pines, claiming it stands out in the area and that they would recommend Pines over other long-term care homes locally. Yet these strengths are tempered by ongoing questions about staffing adequacy, the consistency of empathetic care, and the degree to which organizational culture aligns with resident-centered values.

Food and daily routines receive mixed treatment as well. A reviewer notes that the overall care is good and the facility is clean, but contends that the food served did not match residents' orders and was barely warm, introducing a practical frustration that can noticeably affect a resident's daily satisfaction. By contrast, other reviewers describe daily life as comfortable and relaxing, with canopy spaces to rest and plenty of activities. The same spectrum appears in assessments of the overall environment: some families describe Pines as a wonderful place where loved ones can thrive, while others emphasize the need for improvements in staffing, responsiveness, and cultural sensitivity.

In summary, Pines Healthcare presents a picture of a facility with undeniable strengths: cleanliness, attractive design, meaningful activities, and a track record of compassionate care in specific cases. For many families, the staff's dedication - frequently described as hardworking and caring - provides reassurance during difficult times, especially around end-of-life care. Yet beneath those positives lies persistent concern about staffing levels, response times, and the overall culture within the organization, including serious allegations around inclusivity and empathy. For anyone considering Pines, these reviews suggest a balanced approach: visit in person, ask pointed questions about staffing, response times, and care culture, and look for evidence of consistent, resident-centered care across days and shifts.

Pharmacies

• Top's Markets (0.2 miles)
• Dan Horn Pharmacy & Health Services (1.4 miles)
• Rite Aid (1.4 miles)
• CVS Pharmacy (1.5 miles)
• Health Mart Pharmacy (8.8 miles)
• Buchanan Brothers Pharmacy (8.8 miles)
• Walmart Pharmacy (10.2 miles)

Restaurants

• McDonald's (0.4 miles)
• Domino's Pizza (0.4 miles)
• Perkins Restaurant and Bakery (0.4 miles)
• City Limits (0.5 miles)
• Burger King (0.5 miles)
• Subway (0.5 miles)
• 3rd Base Bar & Grill (0.6 miles)

Physicians

• William Michael Jaremko (0.4 miles)
• Pediatric Health Care (0.4 miles)
• Holiday Park Health Center (0.4 miles)
• Medicor Associates (0.4 miles)
• Thandla Srinivas MD (0.4 miles)
• Akhtar M Javed MD (0.4 miles)
• Center for Bone and Joint Surgery (0.4 miles)

Cafes

• Tim Hortons (0.5 miles)
• Tim Hortons (1.6 miles)
• Mccullagh Coffee (1.6 miles)
• Junction Cafe Junction (9 miles)

Theaters

• AMC Allegany 8 (0.7 miles)

Parks

• Gargoyle Park (0.8 miles)
• Lincoln Park (1.4 miles)
• Rock City Park (4.1 miles)

Places of Worship

• Olean Church (1.1 miles)
• United Church Res Of Olean Ny (1.2 miles)
• St Mary Of The Angels (1.3 miles)
• Saint Mary of Angels Roman Catholic Church (1.3 miles)
• St Bonaventure University Chapel (1.4 miles)
• Temple B'nai Israel (1.5 miles)
• St John's Roman Catholic Church (1.7 miles)

Transportation

• Wny PA Railroad (1.3 miles)
• U-Haul (1.4 miles)
• Wildside Taxidermy (8.5 miles)
• Alamo (10.5 miles)

Hospitals

• Upper Allegheny Health System (1.3 miles)
• Olean General Hospital Services (1.3 miles)
• Out Patient Waiting Area - Olean General Hospital (1.9 miles)
• Olean General Hospital (3.7 miles)