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3.9 from 127 reviews
5 stars
72
4 stars
17
3 stars
8
2 stars
7
1 stars
23
Overall Review of Fieldston Lodge Care Center
caveat18 reviews mention this
Cleanliness is mixed but discussed
Cleanliness is a recurring point, with both praise and serious complaints.
Several residents and visitors describe the building as clean or well kept, including comments about a clean environment and neat rooms. At the same time, other reviewers report odors and say the facility looks dirty or unhygienic. A few accounts tie these concerns to the time residents spend without bathing or with lingering smells. Overall, cleanliness comes up often, but the experiences do not match across reviews.
common22 reviews mention this
Staff kindness shows up often
Many reviewers describe staff as respectful, helpful, and caring.
A common thread in the reviews is that staff members feel friendly and courteous, with multiple mentions of professionalism and respectful treatment. Some families also highlight communication and attentiveness from nurses or frontline staff. A number of reviewers contrast that with negative experiences involving specific roles or leadership, but they still often describe individual caregivers positively. Overall, staff demeanor and day-to-day interactions are a major theme across reviews.
caveat14 reviews mention this
Understaffing and supervision are concerns
Residents and families raise concerns about staffing levels and supervision.
Multiple reviews describe the facility as understaffed, and a few connect that to missed needs like bathing and other basic care. Some accounts also mention residents not being properly supervised, including on dementia-focused floors. Even when reviewers still credit certain nurses or aides, they frequently pair that with complaints about coverage and responsiveness. This theme aligns with residents being cared for under a skilled nursing model that includes medication management and bathing assistance, but reviewers disagree on whether those supports are consistent.
caveat10 reviews mention this
Care routines and personal attention
Reviewers differ on personal-care consistency, including bathing and hygiene.
Several reviews report problems with basic personal care, including not getting showers or baths, delays around bathing schedules, and hygiene concerns. A few accounts describe residents returning with missing items or clothing mix-ups, and others mention how hard it was to resolve those issues. There are also positive comments about residents looking clean, comfort being improved, and care being provided respectfully. Taken together, the reviews suggest the level of hands-on care residents receive varies by situation and floor.
caveat11 reviews mention this
Communication and social work issues
Communication problems, especially around social work, come up repeatedly.
A recurring complaint is difficulty getting in touch with staff, particularly social work, directors, and management. Some reviewers say calls or emails were unanswered, and they describe delayed or incomplete information about care plans, discharge, or hospital transfers. Other reviews directly criticize how updates were handled and how concerns were addressed after the fact. While some reviewers praise responsiveness, communication and follow-through appear to be inconsistent across experiences.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Housing
200 resident community capacity
Types of Care
Skilled Nursing Facility
Amenities
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Transportation
LaGuardia (8 miles away)
Westchester Cty (17 miles away)
John F Kennedy International (18 miles away)
Newark International (18 miles away)
Community operated transportation
Transportation arrangement
Transportation arrangement (non-medical)
Transportation to doctors appointments
Care Services
12-16 hour nursing
24-hour call system
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions
Dining
Diabetes diet
Special dietary restrictions
Activities
Community-sponsored activities
Concierge services
Fitness programs
Planned day trips
Resident-run activities
Scheduled daily activities
Nearby Places of Interest
Hospitals
NewYork-Presbyterian Allen Hospital (0.6 miles)
Bronx VA Medical Center (1.1 miles)
St Barnabas Hospital (2.4 miles)
Russ Berrie Medical Science Pavilion (3 miles)
Milstein Hospital Building (3 miles)
Holy Name Medical Center (4.8 miles)
Manhattan Psychiatric Center (6.3 miles)
Pharmacies
CVS Pharmacy (0.6 miles)
Rite Aid (1 miles)
CVS Pharmacy (2.9 miles)
Walgreens (3.1 miles)
Walgreens (3.3 miles)
CVS Pharmacy (3.7 miles)
CVS Pharmacy (4.7 miles)
Parks
Inwood Hill Park (0.7 miles)
Riverdale Park (1 miles)
Flat Rock Brook Nature Center (2.6 miles)
J. Hood Wright Park (2.6 miles)
St Nicholas Park (4.3 miles)
Marcus Garvey Park (5.4 miles)
Randall's Island Park (5.8 miles)
Transportation
MTA Subway - Inwood/207th St (0.8 miles)
MTA Subway - Dyckman St (1.4 miles)
MTA Subway - 190th St (1.7 miles)
MTA Subway - Fordham Rd (1.7 miles)
Metro North - Riverdale Station (1.7 miles)
MTA Fordham Metro-North Station (2 miles)
MTA Subway - 181st St (2.2 miles)
Places of Worship
The Riverdale Minyan (0.8 miles)
Restaurants
McDonald's (3 miles)
Kura Revolving Sushi Bar (3.1 miles)
The River Palm Terrace (3.7 miles)
Last Stop Bar & Grill (3.8 miles)
McDonald's (4.8 miles)
McDonald's (4.8 miles)
Harlem Kebab Grill (5.2 miles)
Physicians
Morgan Stanley Children's Hospital (3.1 miles)
Park Medical Group PA (4.2 miles)
Cummings, Allegra Weill Cornell Medicine Obstetrics and Gynecology (7.4 miles)
Fieldston Lodge Care Center on seniors.fyi includes 11 photos including images showing interior, bedroom, trees, sidewalk, reception, lighting, lobby, decor, and more.
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