Manhattanville Health Care Center
Save311 West 231St Street, Bronx, NY 10463
For more information about senior living options: (844) 490-3973
The team is described as first class. Natalia, the enrichment caregiver, facilitated videocalls with her mother from overseas. Ana and the rest are wonderful. They took amazing care of the mother. Mount Sinai Hospital's recommendation places the center among the best of its kind. The special team in Manhattanville is thanked for taking good care of loved ones. Manhattanville helped in the father's recovery from a stroke and treated him like family. Emilio is described as the best on the second floor, and the overall staff is friendly and welcoming. Nurse Assa on the night shift stood out for attentiveness and kindness. Genesis from Physical Therapy was awesome, staying in contact and helping prepare for home while ensuring continued services.
The reviews describe the staff as the worst ever encountered, with zero empathy for residents and their families. There is a reported lack of care, with residents left without attention for extended periods. A lack of coordination between departments was noted, hindering patient care. Staffing levels were criticized, with reports of one nurse for 37?50 residents and only two aides on a floor. The facility was described as dirty and unsafe, including rooms not cleaned and missing rails or call buttons. Accessibility and safety concerns were raised, such as misrepresented handicap accessibility and wheelchairs not fitting in lobby bathrooms. There are serious allegations of abuse, including a grandmother being beaten at the nursing home. Food quality was described as disgusting and highly processed. Communications were deemed unprofessional, with staff answering the phone as if it were a personal line.The collection of reviews paints a picture of Manhattanville as a place that inspires strong feelings, both high praise and sharp critique. On the positive side, many families describe a care team that went above and beyond for their loved ones. They speak of a culture where staff members are attentive, patient, and genuinely invested in recovery and comfort. In particular, several families highlight individuals who made a meaningful difference: a caregiver named Natalia who helped arrange frequent video calls with a relative overseas, and Ana who, along with the rest of the team, left a lasting impression of warmth. One reviewer even notes a Mount Sinai Hospital endorsement as a signal of quality, while another quips that "birds of a feather flock together in medicine," indicating trust in the broader medical ecosystem connected to the facility. The sentiment is that, when the team is on, the care feels comprehensive, compassionate, and family-centered.
A number of reviewers emphasize rehabilitation and recovery as a central strength. For a loved one who had a stroke, Manhattanville is remembered as a place that supported the recovery journey with empathy and persistence. One writer describes being cared for "like family," and others echo gratitude for the way therapists and nurses engaged with their cases. For example, a patient's dad received physical therapy for months, with staff members like Nurse Assa and a physical therapist named Genesis singled out for their clear communication, attentiveness, and ongoing contact. The therapists' efforts are frequently framed as the difference between hope and ongoing struggle, with comments about readiness for discharge, help planning home equipment, and continuing care even after insurance coverage waned. The overall message is that skilled therapy and ongoing encouragement made a real difference for many families.
Beyond individual staff acts, there is a pervasive sense of appreciation for the energy and approach of the rehab and nursing teams. Several reviews celebrate the atmosphere created by friendly, welcoming staff who treat residents with dignity. Comments about the second-floor team, in particular, couple with gratitude for the overall staff's "hard work" and dedication. Family members repeatedly underscore that they would choose Manhattanville again for similar needs and would recommend the facility to others, often pairing praise for specific staff members with general thanks to the whole team. The recurring refrain is that dedicated caregivers helped families feel hopeful and supported during a difficult time.
But alongside the many glowing accounts, there are equally pointed and vivid criticisms. A sizable portion of reviews paint a starkly different experience, focusing on perceived neglect, poor empathy, and organizational shortcomings. One reviewer bluntly states, "Worst staff ever encountered," warning others not to place a loved one in the facility. In this view, certain departments - especially physical and occupational therapy - sometimes shine, while other areas of the operation lag in coordination and responsiveness. There are personal testimonies from individuals who say they faced a severe lack of coordination between departments, which undermined the overall quality of care. For these writers, the care gaps were as significant as the positive moments and left them wary about recommending the place unreservedly.
A cluster of reviews describe troubling immediate safety and care concerns. Accounts say there was only one nurse per floor for dozens of residents, with two aides tasked with meals duties in ways that left patients feeling neglected or unable to access urgent help. There are distressing stories of patients falling, injuries not being promptly addressed, and even long delays in basic needs like using the bathroom. Some reviewers recount that rooms were not properly prepared upon arrival, beds lacked rails or call buttons, and there were incidents that affected outcomes, such as a second surgery after a fall. The tone in these stories is urgent and corrective, urging greater staffing, better supervision, and more consistent attention to safety protocols.
Other reviews target administration and campus infrastructure. Complaints include a perception of poor communication about admissions and donations, with some noting that charitable contributions never seem to reach residents directly. There are also pointed grievances about the building itself - not appearing as modern as advertised - and about operational problems like nonfunctional call systems or misrepresented handicap access. There are harsh words for frontline reception as well, with one reviewer calling out the phone experience as unprofessional and suggesting staff should be replaced. A few accounts allege broader ethical or safety concerns, such as a grandmother being harmed or a patient who felt their dignity was compromised, and they urge potential families to investigate carefully and consider alternative options.
The spectrum of experiences also touches on daily life and food. Some reviewers report that meals were unappealing or poorly prepared, with comments describing processed foods and a strong sense of dissatisfaction with the dietary experience. Others emphasize that social workers or administrative staff could feel dismissive or unhelpful, leaving residents and families with lingering frustration about the emotional and logistical support they needed. Several reviewers acknowledge the impact of these issues on overall morale, reminding readers that the quality of life in rehab is not only about medical outcomes but also about dignity, respect, and the feeling that someone is listening and actively helping.
Taken together, the reviews present Manhattanville as a facility of contrasts. For many families, it is a place where dedicated therapists, compassionate nurses, and attentive aides can deliver meaningful gains and genuinely kind support. For others, it is a setting marked by significant challenges: staffing gaps, coordination problems, aging facilities, and instances of neglect or miscommunication that can undermine the care experience. The recurring takeaway is that individual experiences vary widely, often depending on staff availability, shifts, and the particular teams assigned to a patient at any given time. Anyone considering this facility would do well to visit, speak to multiple staff members, observe the care environment, and assess both the rehabilitation strengths and the potential risks highlighted by these diverse testimonials. In the end, Manhattanville appears to be a place where genuine compassion can coexist with serious systemic hurdles, and where families must weigh the possibilities with their loved ones' specific needs and circumstances in mind.
200 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
LaGuardia (7 miles away) Westchester Cty (17 miles away) John F Kennedy International (18 miles away) Newark International (19 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Manhattanville Health Care Center in Bronx, NY is an assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents.
The community features various amenities such as a beauty salon, cable or satellite TV in each room, community-operated transportation for outings and appointments, a computer center, and a fitness room for staying active. The fully furnished rooms provide both privacy and convenience with private bathrooms and kitchenettes. Residents can enjoy the outdoor space, gaming room, small library, and restaurant-style dining experience.
Manhattanville Health Care Center also offers several care services including 24-hour call system for immediate assistance, 24-hour supervision for safety, assistance with activities of daily living such as bathing and dressing, assistance with transfers for mobility support, medication management for proper treatment administration, diabetes diet options to cater to specific dietary needs, meal preparation and service to ensure balanced nutrition, mental wellness programs to promote emotional well-being, special dietary restrictions accommodations for those with specific dietary needs.
Residents at Manhattanville Health Care Center can benefit from dining options that cater to special dietary restrictions. They can also participate in various activities such as fitness programs and scheduled daily activities organized by the staff. The community also provides concierge services, planned day trips to nearby attractions, resident-run activities to encourage socialization among residents.
In terms of location, Manhattanville Health Care Center is conveniently situated near several parks for recreational opportunities. There are also nearby pharmacies and physicians making it easy for residents to access medical care when needed. In addition, there are restaurants in close proximity offering dining options outside the community. Transportation is not an issue as there are multiple transportation options nearby including public transportation.
Overall, Manhattanville Health Care Center offers a comprehensive assisted living experience with a focus on providing high-quality care services while ensuring residents have access to amenities that promote overall well-being and an active lifestyle within their community.
Manhattanville Health Care Center is located at 311 West 231St Street, Bronx, NY 10463 in New York County, New York
Manhattanville Health Care Center on seniors.fyi includes 5 photos including images showing interior, entrance, building, reception, lobby, office, hallway, plant, and more.
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