Right at Home in Bronx, NY

Pros

• The agency was easy to work with and was able to accommodate their needs.
• They helped with tasks around the house and even prepared a meal or two.
• The owner is just superb and totally helpful.
• They couldn't have been more helpful.
• They did the best they could while dealing with their loved one.

Cons

• The aides were unprofessional, lazy, and tardy.
• They would not recommend the agency to anyone.

Review

Right at Home in the Bronx is best suited for families seeking a warm, caregiver-led in-home support system for a loved one who mainly needs daily living help, a steady companion, and some meal preparation. The model favors a hands-on, personalized approach rather than a clinical facility vibe. This agency prides itself on one-on-one care and close collaboration with families to tailor services to the home, making it a strong match for households that prize real-time communication, flexible scheduling, and aides who treat the home with care and respect.

That said, those who demand absolute consistency - unwavering punctuality, uniform professionalism across every shift, and flawless turnover-free service - should consider alternatives. The reviews show a troubling caveat: an instance of unprofessional, lazy, and tardy aides. In that light, a family evaluating Right at Home should be prepared for variability in staffing and should probe how the agency screens, trains, and supervises caregivers. For families with tight schedules, high safety concerns, or the need for rigid, standardized care protocols, larger franchises with formal QA processes or facility-based options may provide a more predictable experience.

On the upside, the key positives are substantial. The agency is described as easy to work with and capable of accommodating changing needs, a practical starting point for families navigating complex schedules. The caregiver sent to the home was noted as courteous and genuinely caring, delivering help around the house and even assisting with meal preparation. The owner is repeatedly highlighted as superb and totally helpful, and several families indicate they would recommend the service. This combination of responsive coordination, compassionate staffing, and practical in-home tasks support makes life easier for both the loved one and the family when everything aligns.

Yet the main drawback - caregiver inconsistency - cannot be dismissed. When aides are not punctual or appear unengaged, the routine that families rely on is disrupted, raising safety and stress concerns. The strongest offset to this risk lies in the agency's proactive ownership and willingness to adjust staffing, coupled with clear, upfront expectations. Families can tilt the odds in their favor by insisting on explicit caregiver matching (prioritizing reliability and compatibility), establishing a strict punctuality standard, and requesting regular supervisory check-ins. In this framework, the owner's hands-on involvement becomes a decisive advantage, enabling swift remediation if a caregiver underperforms.

For decision-making, approach Right at Home Bronx as a practical, relationships-first option with tangible strengths in empathy, flexibility, and home-centered support. Begin with a clearly defined trial period, set measurable expectations (on-time arrivals, task completion, and communication), and secure a primary plus backup caregiver plan. Ask for documented care goals, a written plan of care, and routine supervisor follow-ups so problems can be spotted early and addressed promptly. This agency can deliver meaningful relief and companionship when a family needs a responsive, 1:1 support system.

In the end, the community fires on two cylinders: genuine caregiver warmth and a genuinely helpful owner who will rally to meet needs. That combination makes Right at Home Bronx a compelling choice for households seeking flexible, home-based assistance that includes household tasks and meal support, delivered with heart. The trade-off is real - occasional lapses in consistency can occur - but with vigilant management, clear expectations, and a proactive staffing plan, the overall value remains solid. If absolute, unwavering reliability is non-negotiable, continuing the search may be prudent; if a practical, person-centered approach with strong oversight fits the family's priorities, this agency offers a compelling, experience-tested path forward.

Pharmacies

• CVS Pharmacy (0 miles)
• Rite Aid (0.5 miles)
• Walgreens (3.5 miles)
• CVS Pharmacy (3.5 miles)
• Walgreens (3.6 miles)
• CVS Pharmacy (4.2 miles)
• CVS Pharmacy (4.7 miles)

Places of Worship

• The Riverdale Minyan (0.5 miles)

Parks

• Riverdale Park (0.7 miles)
• Inwood Hill Park (1.1 miles)
• Flat Rock Brook Nature Center (3.1 miles)
• J. Hood Wright Park (3.1 miles)
• St Nicholas Park (4.8 miles)
• Marcus Garvey Park (5.8 miles)
• Randall's Island Park (6.2 miles)

Hospitals

• NewYork-Presbyterian Allen Hospital (0.9 miles)
• Bronx VA Medical Center (1.3 miles)
• St Barnabas Hospital (2.4 miles)
• Russ Berrie Medical Science Pavilion (3.5 miles)
• Milstein Hospital Building (3.5 miles)
• Holy Name Medical Center (5.2 miles)
• Montefiore New Rochelle Hospital (6.7 miles)

Transportation

• MTA Subway - Inwood/207th St (1.3 miles)
• Metro North - Riverdale Station (1.3 miles)
• MTA Subway - Fordham Rd (1.8 miles)
• MTA Subway - Dyckman St (1.9 miles)
• MTA Fordham Metro-North Station (1.9 miles)
• MTA Subway - 190th St (2.2 miles)
• MTA Subway - 181st St (2.7 miles)

Restaurants

• Last Stop Bar & Grill (3.3 miles)
• McDonald's (3.6 miles)
• Kura Revolving Sushi Bar (3.6 miles)
• The River Palm Terrace (4.2 miles)
• McDonald's (4.4 miles)
• McDonald's (5 miles)
• Harlem Kebab Grill (5.7 miles)

Physicians

• Morgan Stanley Children's Hospital (3.6 miles)
• Park Medical Group PA (4.1 miles)
• Cummings, Allegra Weill Cornell Medicine Obstetrics and Gynecology (7.9 miles)

Theaters

• AMC Bay Plaza Cinema 13 (4.6 miles)
• AMC DINE-IN Shops At Riverside 9 (6.4 miles)
• Alamo Drafthouse Yonkers (8.1 miles)

Cafes

• Kuppi Coffee Company (5.7 miles)
• Starbucks (6.3 miles)
• Bogota Press Cafe (6.7 miles)
• Starbucks (7.3 miles)
• Cafe Zeppieri (7.4 miles)
• Starbucks (7.9 miles)
• Starbucks (8 miles)