Lakeside Biekirch Care Ctr in Brockport, NY

Pros

• The staff were professional and caring during the rehab stay.
• The facilities were clean and the food was good.
• The staff have been amazing, with families praising everyone involved.
• The nursing, facilities, and administration were caring, attentive, and showed love and patience every day.
• The therapy team is great, including physical, occupational, and speech therapists.
• The overall care is wonderful and accommodating, with staff becoming like family to the patients and their families.

Cons

• The facility refused to give meds to a resident, leaving him sitting in a diaper.
• The care is subpar to horrible, prompting families to remove loved ones early.
• The rehab unit is grossly understaffed, with rude staff and delayed bathroom assistance; medications are not given on time.
• Guests report long waits for help (30–45 minutes, sometimes hours) and poor communication with families.
• Administration is described as incompetent, with some staff behavior deemed criminal and police involvement referenced.
• Call buttons are often unanswered, risking serious health concerns for residents.
• Food service is poor or unacceptable, with meals not prepared as promised and wasteful or unpalatable options.
• Hygiene and safety issues are common, including residents left in soiled conditions and improper handling of incontinence supplies.
• The environment is marked by staff conflicts and an unwelcoming atmosphere, including lack of basic greetings and courtesy.
• Night staffing is critically insufficient (often one nurse and one aide), leading to markedly uneven care.

Review

Lakeside Biekirch Care Center in Brockport is best suited for families who can stay closely involved and demand clear accountability, especially for residents who will need long-term care with a strong emphasis on rehabilitation when staffing allows. The facility presents as a clean, well-kept environment with a therapy program that can be effective, but only when adequate staffing supports timely, attentive care. In practice, the strongest outcomes here come when families actively oversee day-to-day care, monitor medication administration, and push for prompt assistance, particularly during evenings and weekends.

Those who may want to consider alternatives are families prioritizing consistently rapid response, unvarying staffing, and flawless communication. Repeated reports signal understaffing and variable attitudes among staff, with frequent delays for bathroom assistance, slow call-bell responses, and uneven quality of care. For families seeking a consistently smooth rehab experience, a facility with steadier nurse-to-patient ratios and fewer reported gaps in supervision may be a wiser choice. If guaranteed reliability in critical moments and uniformly courteous service are non-negotiable, this center risks falling short.

The key pros, clean facilities, a capable therapy team, and staff who can be genuinely caring on good days, do not consistently offset the main cons. When a full complement of aides and nurses is on duty, rehabilitation can proceed with professional attention and family members often speak positively about the treatment environment. In long-term care, several accounts describe staff who are kind, responsive, and attentive, and some residents form bonds with caregivers who show patience and empathy. However, these positives are often eclipsed by reports of understaffing, delayed responses to call bells, and moments of rough or dismissive treatment that leave family members deeply uneasy about daily safety and dignity.

Rehab experiences run on a continuum. Some families report a positive trajectory: professional, caring nursing and therapy teams, clean spaces, and a smooth transition toward skilled nursing when appropriate. Yet other accounts emphasize inconsistent daily support, with aides and nurses occasionally overwhelmed or slow to respond, and with home-care arrangements delayed after discharge. The variability in rehab momentum is a practical red flag: successful outcomes hinge on dependable staffing, timely medication administration, and coordinated, proactive oversight, areas where the center has shown weaknesses.

Longer-term care stories are similarly split. A notable portion of reviewers praise the care and the warmth of some staff, and a number of residents appear content with their day-to-day lives when the team operates with cohesion. But the laundry list of negatives, from residents left waiting to use the bathroom to calls that go unanswered for extended periods, to occasional communication lapses with families, creates pronounced risk for misunderstandings and declines in trust. Even when the core medical team performs well, the overall experience can feel fragile unless staffing is consistently sufficient and well managed.

Food and daily routines reflect the same duality. A subset of reviews notes meals that are acceptable or even enjoyable, while others describe unpalatable options or limited choice, and some residents report weight loss tied to chewing difficulties and mismatches between orders and served meals. The facility’s environment can feel comfortable and homelike on good days, but meal quality and predictable routine are inconsistent enough to matter for families evaluating daily quality of life. The takeaway is clear: nutritional consistency and respectful, timely care cannot be assumed and must be verified in person.

For families considering this community, the prudent approach is concrete: visit with questions ready about staff coverage on different shifts, the process for medication administration, how call-bells are tracked, and what happens when a patient needs urgent attention. Engage with administration about staffing plans, turnover, and any anticipated improvements. Demand to see recent care plans, ask for a visit during a busy period, and request to speak with the clinical leadership about how they manage rehab pathways and transitions to longer-term care. If a facility that blends solid therapy with consistently reliable staffing and uniformly respectful care is non-negotiable, this potentially promising option may be bettered by alternatives with firmer staffing patterns and more predictable daily operations.

Hospitals

• Lakeside Memorial Hospital (0 miles)
• Brockport ASAP Urgent Care Add to Favorites (1.6 miles)
• Unity Perinatal Medicine (12.2 miles)

Physicians

• Vinay R. Aggarwal, MD (0.2 miles)
• Abraham, Joel V, Md - Oak Orchard Medical (0.3 miles)
• Brockport Internal Medicine PC (0.3 miles)
• Evergreen Family Medicine (0.4 miles)
• Mark J Kittleson (1.5 miles)
• Sands-Constellation Heart Institute - Brockport (1.5 miles)
• Spencerport Optical (7.5 miles)

Restaurants

• Pizza Hut (0.4 miles)
• Wendy's (1.3 miles)
• KFC (1.4 miles)
• Taco Bell (1.5 miles)
• McDonald's (1.6 miles)
• Burger King (1.7 miles)
• Golden Eagle Family Restaurant (1.7 miles)

Pharmacies

• Wegmans (1.5 miles)
• CVS Pharmacy (1.6 miles)
• Holley Pharmacy (4 miles)
• Tops Pharmacy (5.1 miles)
• Spencerport Family Apothecary (7.5 miles)
• Epic Pharmacies (8.9 miles)
• CVS Pharmacy (8.9 miles)

Places of Worship

• First Presbyterian Church (4.1 miles)
• Holley Assembly of God (4.2 miles)
• Calm in the Chaos Interfaith Center (5.9 miles)
• St John the Evangelist Religious Shop (7.3 miles)
• St Lawrence Church (10.7 miles)
• Shiloh Baptist Church (11.4 miles)
• Greece Baptist Church (12.6 miles)

Parks

• Clarendon Falls (4.3 miles)
• Hamlin Beach State Park (5.7 miles)
• Churchville Park (8.3 miles)
• Black Creek Park (12.2 miles)
• Marine Park (12.4 miles)
• Barre Town Park (12.5 miles)
• Basil A. Marella Park (13.7 miles)

Transportation

• Doty Taxidermy (7 miles)
• CSX Tracks (12.3 miles)

Cafes

• Tim Hortons (9.9 miles)
• Jitters Cafe (10 miles)
• Oriens Cafe (12.5 miles)
• New Roots Coffee House (12.5 miles)
• Leaf & Bean Coffee Co. (12.6 miles)
• Tim Hortons (12.7 miles)