Lakeside Biekirch Care Ctr

Pros

• The nursing and administrative staff are described as caring, attentive, and professional.
• The therapy team (PT, OT, and Speech) is highly regarded.
• The facilities are noted for being clean and the food is well received.
• Families describe the staff as loving and patient, treating residents like family.
• Several reviewers say they would highly recommend Elderwood in Brockport for a loved one.
• The front desk reception is described as friendly and helpful.

Cons

• The facility is severely understaffed, with remaining staff displaying poor attitudes.
• Patients are left waiting for bathroom assistance and end up in soiled conditions.
• Medications are not administered in a timely manner, compromising safety.
• Communication with families is poor or non-existent; calls go unanswered.
• Administration is described as incompetent and unresponsive to concerns.
• The care environment includes neglect and unsafe conditions for residents.
• Food quality is poor, with meals that patients cannot chew or find unpalatable.
• Some aides and nurses are unfriendly or rude, affecting overall care.

Review

The experiences people share about Elderwood in Brockport, NY run the gamut from deeply positive to alarmingly negative, with a lot of sentiment focusing on staffing levels, communication, and overall quality of care. Several families describe moments of genuine care and competence, while a large number of others recount delays, missed needs, and troubling lapses in safety and dignity. Taken together, the comments form a wide spectrum that makes it clear this location evokes strong feelings on both ends of the care experience.

On the negative side, many reviewers allege chronic understaffing and slow response times that directly affect residents' well-being. Accounts describe patients waiting 20 to 45 minutes for bathroom assistance, sometimes longer, with calls for help going unanswered or receiving only sporadic attention. Some families report that the response lag leads to uncomfortable or unsafe situations, such as a loved one left in a soiled diaper overnight or sitting in distress while awaiting help. There are frequent mentions of limited nursing and aide coverage - often described as two nurses per floor or only a handful of aides on duty - which critics say compromises both daily care and safety. Communication is another common grievance: families say they are left with little to no follow-up, phone calls go unreturned, and there is minimal or inconsistent information about a patient's status or care plan. In particular, several reviewers point to problems with discharge planning and delays in setting up home care after rehab, creating a sense that transitions out of the facility are frustratingly slow or disorganized.

More troubling anecdotes describe specific lapses in clinical judgment and care. One reviewer portrays a situation in which a patient faced an extended period of respiratory distress and was left in a state that later prompted ICU admission, with the reviewer labeling the staff's actions as incompetent and even criminally negligent in their assessment and oversight. Another account details a chaotic scene on move-in day where aides argued about how to transfer a patient to bed, used the wrong size incontinence products, and failed to communicate properly with the family. Across several stories, families accuse doctors of dropping the ball, delays in medication administration, and a general sense that some staff members either lacked empathy or did not operate with the consistent attentiveness residents expect. The combination of understaffing, communication gaps, and occasional perceived indifference has led some families to question whether this facility is the right choice for their loved ones.

Despite the negative reports, there are also many positive notes about Elderwood Brockport. A number of reviewers speak highly of individual staff members - nurses, aides, therapists, and front-desk personnel - who they felt were professional, caring, and genuinely invested in their loved ones' well-being. Some families praise the overall cleanliness of the facilities and describe the food as good or at least acceptable. The therapy teams - physical therapy, occupational therapy, and speech - are frequently singled out as a bright spot, with several accounts stating that the rehab services were effective and compassionate. A few families report that their relatives received excellent long-term care and that staff formed a supportive, almost familial bond with both patients and their families. In these cases, families emphasize that when care went well, it was thorough, attentive, and delivered with a sense of dignity and kindness.

There are also mixed-weather reviews that acknowledge strengths in certain areas while noting room for improvement elsewhere. Some reviewers celebrate the ability to transition from rehab to skilled nursing within the same building, or to move a loved one through different care stages with a sense of continuity. Others admit that while the staff they interacted with were generally good, the facility was further hampered by staffing shortages on weekends or after hours, or by systemic issues like call-ins and scheduling that affected consistency of care. One recurring theme from this middle ground is the call for better pay and retention incentives for staff, with families suggesting that higher compensation and more robust staffing could translate into more reliable care.

Finally, one thread that recurs across reviews is the call for better communication and transparency. Several families express frustration about reception and administrative responsiveness, noting that if there isn't a strong front desk presence or if staff are slow to respond to inquiries, families feel left out of crucial decisions about their loved one's care. In one instance, a family described a total absence of accessible communication channels, making it difficult to reach a patient, which felt unacceptable in a setting where loved ones are relying on the facility to watch over someone who is vulnerable. This concern complements the more procedural criticisms - discharge planning, medication timing, and ongoing care updates - that appear in multiple accounts.

In sum, Elderwood Brockport evokes a broad range of experiences. Some residents and families report compassionate staff, clean facilities, effective therapy, and smooth transitions that align with their expectations for high-quality care. Other families describe serious concerns about staffing, timely care, safety, communication, and administrative responsiveness, to the point of advising others to seek alternative facilities. The common thread is a facility in which the quality of care appears highly variable, highly dependent on staffing, communication, and perhaps the specific day or shift. For anyone considering this location, the takeaway is clear: research and diligence are essential, talk to current families about their experiences, and assess whether staffing levels, communication norms, and care practices align with what your loved one needs.

Hospitals

• Lakeside Memorial Hospital (0 miles)
• Brockport ASAP Urgent Care Add to Favorites (1.6 miles)
• Unity Perinatal Medicine (12.2 miles)

Physicians

• Vinay R. Aggarwal, MD (0.2 miles)
• Abraham, Joel V, Md - Oak Orchard Medical (0.3 miles)
• Brockport Internal Medicine PC (0.3 miles)
• Evergreen Family Medicine (0.4 miles)
• Mark J Kittleson (1.5 miles)
• Sands-Constellation Heart Institute - Brockport (1.5 miles)
• Spencerport Optical (7.5 miles)

Restaurants

• Pizza Hut (0.4 miles)
• Wendy's (1.3 miles)
• KFC (1.4 miles)
• Taco Bell (1.5 miles)
• McDonald's (1.6 miles)
• Burger King (1.7 miles)
• Golden Eagle Family Restaurant (1.7 miles)

Pharmacies

• Wegmans (1.5 miles)
• CVS Pharmacy (1.6 miles)
• Holley Pharmacy (4 miles)
• Tops Pharmacy (5.1 miles)
• Spencerport Family Apothecary (7.5 miles)
• Epic Pharmacies (8.9 miles)
• CVS Pharmacy (8.9 miles)

Places of Worship

• First Presbyterian Church (4.1 miles)
• Holley Assembly of God (4.2 miles)
• Calm in the Chaos Interfaith Center (5.9 miles)
• St John the Evangelist Religious Shop (7.3 miles)
• St Lawrence Church (10.7 miles)
• Shiloh Baptist Church (11.4 miles)
• Greece Baptist Church (12.6 miles)

Parks

• Clarendon Falls (4.3 miles)
• Hamlin Beach State Park (5.7 miles)
• Churchville Park (8.3 miles)
• Black Creek Park (12.2 miles)
• Marine Park (12.4 miles)
• Barre Town Park (12.5 miles)
• Basil A. Marella Park (13.7 miles)

Transportation

• Doty Taxidermy (7 miles)
• CSX Tracks (12.3 miles)

Cafes

• Tim Hortons (9.9 miles)
• Jitters Cafe (10 miles)
• Oriens Cafe (12.5 miles)
• New Roots Coffee House (12.5 miles)
• Leaf & Bean Coffee Co. (12.6 miles)
• Tim Hortons (12.7 miles)