Elderwood Of Lakeside At Brockport
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Information last verified:
170 West Avenue, Brockport, NY 14420
For more information about senior living options: (844) 490-3973
The staff were professional and caring. The facilities were very clean. The food was good. The care given was excellent. The nurses did their best despite staffing challenges. The staff made families feel supported and not a burden. The therapy team is great.
The facility refused to administer medications, leaving a patient sitting in a diaper and receiving subpar care. They left a loved one without bathroom assistance, resulting in a dirty diaper overnight. The facility is severely understaffed, and the remaining staff have an attitude, causing long delays for bathroom assistance. The night nurse is rude and slow, and medications are not given in a timely manner. Residents wait an hour or more for bathroom help, and some aides do not return after promising to come back. A patient was left in waste for an extended period due to staffing failures. Call buttons are not answered promptly, and there is poor communication with families due to lack of reception. The food is disgusting and not in line with the menu options.Elderwood Of Lakeside at Brockport is best suited for families that want solid rehabilitation and therapy options in a clean, well-maintained environment, with the understanding that active family oversight will be required to safeguard day-to-day care. The community can be a fit for residents transitioning from hospital to skilled nursing or long-term care who value a trauma-informed rehab team and a facility that has earned praise for certain staff members and therapists. Those seeking a uniformly flawless experience, with constant high-touch nursing and consistently warm communication, should consider alternatives. The reality here is a split between capable therapy and uneven staffing, which colors every outcome.
The clearest, defining challenge is staffing. Multiple reviews point to chronic understaffing that leaves aides and nurses stretched thin, especially on nights and weekends. Reported realities include limited nursing coverage per floor, long waits, often a half-hour to an hour, for bathroom assistance, and call buttons that go unanswered for extended periods. This pattern drives downstream problems: delays in medication administration, slower responses to emergencies, and a sense that residents are not always prioritized in urgent moments. The implication for families is clear: staffing levels will directly shape daily comfort, independence, and safety.
Yet the facility is not without strength. Several families describe professional, caring nurses and dedicated therapy teams, with therapists delivering effective PT, OT, and speech services. The physical environment is repeatedly noted as clean, and in some cases, residents and families report positive transitions to skilled nursing or continued care within the same campus. A subset of staff members is highly regarded for their compassion and attentiveness, and the rehab experience, when staffing allows, can yield meaningful progress. In short, quality care exists, but it is unevenly distributed across shifts and days.
That unevenness is compounded by reports of serious administrative and medical oversight gaps. Some families recount communication breakdowns, difficulty reaching reception or administration, and frustration with how medical concerns were handled or escalated. The most alarming anecdotes describe missed or delayed medical attention, questions about diagnoses, and what feels like a lack of accountability at the organizational level. Taken together, these pleas illuminate a risk: without proactive family advocacy, a troubling sequence of events can unfold before concerns are addressed. The facility’s reputation for compassionate care is real, but it sits alongside a chorus of warnings about safety and responsiveness when staffing is thin.
For prospective movers, the decision hinges on due diligence and risk tolerance. Before making a commitment, request current nurse-to-patient ratios for day and night shifts, ask about weekend coverage and agency staff usage, and seek a candid explanation of how call-button urgencies are triaged. Schedule conversations with the administrator and the director of nursing, and, where possible, speak with current residents or family councils about recent experiences. If rehab is the primary goal, insist on a concrete plan: therapy hours per week, expected discharge timelines, and a clear handoff process to home care or skilled nursing if needed. Have a backup option identified in advance in case the first weeks reveal persistent red flags.
Ultimately, the Brockport location can deliver strong rehab outcomes and respectful care when staffing holds steady and attentive leadership is present. The counterweight is substantial: delays, communication gaps, and inconsistent day-to-day responsiveness can undermine even excellent clinical skills. Families inclined to pursue placement here should enter with a defined oversight plan, a short-interval review of care quality, and a willingness to explore alternatives if staffing or administrative issues recur. In practice, Elderwood Lakeside at Brockport offers legitimate strengths in therapy and environment, but it requires active, ongoing family involvement to ensure care consistently meets expectations.
120 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Greater Rochester International (15 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Elderwood Of Lakeside At Brockport is an assisted living community located in Brockport, NY. With a range of amenities and care services, residents can enjoy a comfortable and convenient lifestyle.
The community offers various amenities to cater to the residents' needs. A beauty salon is available for those who want to pamper themselves, while cable or satellite TV ensures entertainment options are readily accessible. Community-operated transportation allows residents to explore the area and attend appointments easily. For those who wish to stay connected, there is a computer center with Wi-Fi/high-speed internet.
Meals are served in a dining room with a restaurant-style setting, providing delicious and nutritious options prepared by skilled staff. Special dietary restrictions can be accommodated for individual needs.
A range of care services is provided 24/7. Assistance with activities of daily living such as bathing, dressing, and transfers is available whenever needed. Medication management ensures that medications are taken correctly and on time. The staff also follows diabetes diets and helps with meal preparation and service.
Residents have access to numerous activities to engage in throughout the day. Fitness programs promote physical wellness, while planned day trips offer opportunities for exploration outside the community. Resident-run activities encourage social interaction within the community. Additionally, there are scheduled daily activities to keep residents engaged and entertained.
In terms of nearby amenities, there are parks where residents can enjoy outdoor spaces nearby. Pharmacies are conveniently located for any medication needs that may arise. Physicians' offices are nearby for routine check-ups or medical assistance. Restaurants provide dining options outside the community, while places of worship offer opportunities for spiritual fulfillment. Two hospitals in close proximity provide peace of mind knowing medical support is readily available if required.
Overall, Elderwood Of Lakeside At Brockport provides a comfortable living environment with various amenities and care services designed to meet residents' specific needs while maintaining independence and promoting overall well-being.
Elderwood Of Lakeside At Brockport is located at 170 West Avenue, Brockport, NY 14420 in Orleans County, New York
Elderwood Of Lakeside At Brockport on seniors.fyi includes 7 photos including images showing building, architecture, healthcare, exterior, entrance, windows, interior, natural light, and more.
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