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Elderwood Of Lakeside At Brockport

Elderwood Of Lakeside At Brockport is a nursing home community in Brockport, NY.

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Elderwood Of Lakeside At Brockport

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  • Interior

    A bright and inviting dining area featuring tables set for patrons, with large windows allowing natural light to flood the space.

  • Building

    The exterior of a modern healthcare facility with an entrance and large windows.

  • Architecture

    A modern hospital building featuring a welcoming entrance under a clear blue sky.

  • Bedroom

    A modern studio room featuring a kitchenette, bed, and simple furnishings.

  • Windows

    A cozy and well-lit hospital room featuring a patient bed, comfortable chair, and decorative touches.

  • Exercise Equipment

    A well-equipped physical therapy room featuring exercise bars, a staircase for rehabilitation exercises, and various therapeutic equipment.

  • Healthcare

    Exterior view of a healthcare facility.

170 West Avenue, Brockport, NY 14420

For more information about senior living options: (866) 208-4318

2.8 from 34 reviews
5 stars
11
4 stars
2
3 stars
3
2 stars
4
1 stars
14

Overall Review of Elderwood Of Lakeside At Brockport

caveat 10 reviews mention this

Call-button delays and staffing gaps

Residents describe long waits for help, especially for bathroom assistance.

A recurring complaint is that residents press for assistance and then wait far longer than expected. Several reviewers describe delayed help with bathroom needs and medication timing, including reports of dirty diapers left overnight. Others add that staffing levels can leave only limited coverage at night, which residents say affects responsiveness. Even reviewers who rate care more positively still call out the need for more aides and nurses.

common 6 reviews mention this

Rehab therapy is seen as adequate

Many reviewers say the rehab therapy staff delivers solid PT and OT.

On the rehab side, multiple reviewers mention PT and OT as part of their experience, with at least a few describing the therapy team as good. One reviewer also highlights speech therapy during short-term rehab. While staffing concerns show up elsewhere, these rehab-focused comments suggest therapy services are a relative bright spot for some families and patients.

  • A well-equipped physical therapy room featuring exercise bars, a staircase for rehabilitation exercises, and various therapeutic equipment.
caveat 6 reviews mention this

Food quality runs mixed

Food gets both praise and sharp criticism from residents and families.

Some reviewers describe the food as good or at least halfway decent, while others strongly disagree. Negative comments include complaints about disgusting food, limited options not matching what was listed on the menu, and small portions like chicken nuggets and fries. A few mixed notes also mention specific items they did not like, even when overall dining is rated reasonably. That spread in feedback lines up with why dining feels inconsistent to different families.

  • A bright and inviting dining area featuring tables set for patrons, with large windows allowing natural light to flood the space.
caveat 2 reviews mention this

Communication with reception is uneven

Families report difficulty getting timely responses by phone.

Two reviewers raise concerns about communication when families try to reach the facility. One describes no reception answering calls and long delays before any return contact. Another mentions a lack of communication to family and phone callbacks not being returned. A separate positive note mentions a reception staff member in a favorable way, but the overall concern is that responsiveness can be inconsistent.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.

Features

Housing

  • 120 resident community capacity 120 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing Facility

Amenities

  • Air-conditioning Air-conditioning
  • Beauty salon Beauty salon
  • Cable or satellite TV Cable or satellite TV
  • Computer center Computer center
  • Dining room Dining room
  • Fitness room Fitness room
  • Fully furnished Fully furnished
  • Gaming room Gaming room
  • Garden Garden
  • Housekeeping services Housekeeping services
  • Kitchenette Kitchenette
  • Move-in coordination Move-in coordination
  • Outdoor space Outdoor space
  • Private bathrooms Private bathrooms
  • Restaurant-style dining Restaurant-style dining
  • Small library Small library
  • Telephone Telephone
  • Wellness center Wellness center
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet available

Transportation

  • Greater Rochester International (15 miles away) Greater Rochester International (15 miles away)
  • Community operated transportation Community operated transportation
  • Transportation arrangement Transportation arrangement
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)
  • Transportation to doctors appointments Transportation to doctors appointments

Care Services

  • 12-16 hour nursing 12-16 hour nursing
  • 24-hour call system 24-hour call system
  • 24-hour supervision 24-hour supervision
  • Activities of daily living assistance Activities of daily living assistance
  • Assistance with bathing Assistance with bathing
  • Assistance with dressing Assistance with dressing
  • Assistance with transfers Assistance with transfers
  • Diabetes diet Diabetes diet
  • Meal preparation and service Meal preparation and service
  • Medication management Medication management
  • Mental wellness program Mental wellness program
  • Special dietary restrictions Special dietary restrictions

Dining

  • Diabetes diet Diabetes diet
  • Special dietary restrictions Special dietary restrictions

Activities

  • Community-sponsored activities Community-sponsored activities
  • Concierge services Concierge services
  • Fitness programs Fitness programs
  • Planned day trips Planned day trips
  • Resident-run activities Resident-run activities
  • Scheduled daily activities Scheduled daily activities

Nearby Places of Interest

Hospitals

  • Lakeside Memorial Hospital (0 miles)
  • Brockport ASAP Urgent Care Add to Favorites (1.6 miles)
  • Unity Perinatal Medicine (12.2 miles)

Physicians

  • Vinay R. Aggarwal, MD (0.2 miles)
  • Abraham, Joel V, Md - Oak Orchard Medical (0.3 miles)
  • Brockport Internal Medicine PC (0.3 miles)
  • Evergreen Family Medicine (0.4 miles)
  • Mark J Kittleson (1.5 miles)
  • Sands-Constellation Heart Institute - Brockport (1.5 miles)
  • Spencerport Optical (7.5 miles)

Restaurants

  • Pizza Hut (0.4 miles)
  • Wendy's (1.3 miles)
  • KFC (1.4 miles)
  • Taco Bell (1.5 miles)
  • McDonald's (1.6 miles)
  • Burger King (1.7 miles)
  • Golden Eagle Family Restaurant (1.7 miles)

Pharmacies

  • Wegmans (1.5 miles)
  • CVS Pharmacy (1.6 miles)
  • Holley Pharmacy (4 miles)
  • Tops Pharmacy (5.1 miles)
  • Spencerport Family Apothecary (7.5 miles)
  • Epic Pharmacies (8.9 miles)
  • CVS Pharmacy (8.9 miles)

Places of Worship

  • First Presbyterian Church (4.1 miles)
  • Holley Assembly of God (4.2 miles)
  • Calm in the Chaos Interfaith Center (5.9 miles)
  • St John the Evangelist Religious Shop (7.3 miles)
  • St Lawrence Church (10.7 miles)
  • Shiloh Baptist Church (11.4 miles)
  • Greece Baptist Church (12.6 miles)

Parks

  • Clarendon Falls (4.3 miles)
  • Hamlin Beach State Park (5.7 miles)
  • Churchville Park (8.3 miles)
  • Black Creek Park (12.2 miles)
  • Marine Park (12.4 miles)
  • Barre Town Park (12.5 miles)
  • Basil A. Marella Park (13.7 miles)

Transportation

  • Doty Taxidermy (7 miles)
  • CSX Tracks (12.3 miles)

Cafes

  • Tim Hortons (9.9 miles)
  • Jitters Cafe (10 miles)
  • Oriens Cafe (12.5 miles)
  • New Roots Coffee House (12.5 miles)
  • Leaf & Bean Coffee Co. (12.6 miles)
  • Tim Hortons (12.7 miles)

Frequently Asked Questions

Where is Elderwood Of Lakeside At Brockport?
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