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3.3 from 90 reviews
5 stars
48
4 stars
3
3 stars
2
2 stars
0
1 stars
37
Overall Review of Strong West Emergency Department
common26 reviews mention this
Friendly, caring clinicians stand out
Residents frequently describe staff as friendly, caring, and professional during stressful ER visits.
Across many reviews, residents say nurses and doctors felt compassionate and attentive, and that the team treated them or their family with respect. Several mentions focus on bedside manner—people felt heard, informed, and more comfortable while waiting for care. A number of reviewers also praised specific clinicians by name, describing quick attention and clear communication throughout the visit.
common18 reviews mention this
Quick flow when care goes well
Multiple reviews highlight fast triage and short time-to-care for common ER needs.
Some residents describe being seen promptly after check-in, with short waits before getting labs and imaging. Reviews also mention quick turnaround during visits for injuries and symptoms like abdominal pain, dehydration, and other urgent concerns. A few people summarize the experience as “in and out†within a couple of hours, sometimes including ultrasound or x-rays.
caveat10 reviews mention this
Long waits and overcrowding complaints
Several reviewers report long waits, overcrowding, and a lack of clarity about when they’d be seen.
Other reviews describe waiting hours in the emergency room or waiting room, including cases where people say they walked out or felt skipped compared with others who arrived later. A few reviewers tie the experience to slow management or limited space, and they describe leaving due to the prolonged delay. There are also mentions of processes that add uncertainty, like not being called back on a straightforward timeline.
caveat9 reviews mention this
Testing and diagnoses are disputed
Some residents feel their pain was minimized and that the evaluation or testing was incomplete.
A recurring concern in the less positive reviews is that providers did not order the tests people expected, or that the visit did not adequately address the symptoms described. Several reviewers say they left with limited treatment or pain relief and later had to return elsewhere for further evaluation. Others describe feeling dismissed or that key issues were missed, leading to delays in getting appropriate follow-up.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Types of Care
Skilled Nursing Facility
Transportation
Greater Rochester International (15 miles away)
Nearby Places of Interest
Hospitals
Lakeside Memorial Hospital (0 miles)
Brockport ASAP Urgent Care Add to Favorites (1.6 miles)
Unity Perinatal Medicine (12.2 miles)
Physicians
Vinay R. Aggarwal, MD (0.2 miles)
Brockport Internal Medicine PC (0.3 miles)
Abraham, Joel V, Md - Oak Orchard Medical (0.3 miles)
Evergreen Family Medicine (0.4 miles)
Mark J Kittleson (1.4 miles)
Sands-Constellation Heart Institute - Brockport (1.5 miles)
Palliative care focuses on alleviating distress at any stage of a serious illness and can accompany curative treatments, while hospice care is for those nearing the end of life with a prognosis of six months or less, emphasizing comfort over curative measures. Both prioritize holistic care for patients and families but differ in timing, goals, and scope.
Fecal incontinence, prevalent among older adults, arises from factors like weakened pelvic muscles and nerve damage, significantly affecting well-being and social interactions. Diagnosis involves clinical evaluation and tests to inform tailored treatments, while caregivers and preventive measures can aid in managing the condition effectively.
Gardening provides seniors with physical exercise, mental and emotional support, and social interaction opportunities, while accommodating their needs through raised beds and ergonomic tools. It promotes health benefits like improved dexterity and cardiovascular health, encourages sustainable practices, and allows for manageable upkeep with low-maintenance plants.
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Skilled Nursing Facility
Greater Rochester International (15 miles away)
Near parks and nature with easy access to pharmacies, doctors, hospitals, dining, and places of worship.
Understanding the Nuances of Palliative Care and Hospice: A Comprehensive Exploration
Fecal Incontinence in Older Adults: A Comprehensive Guide
Nurturing Well-Being Through Gardening: A Detailed Guide for Senior Enthusiasts