Strong West Emergency Department in Brockport, NY

Pros

• The staff were incredibly kind and attentive, making the patient feel truly cared for.
• They demonstrated exceptional bedside manner with fast, knowledgeable, and compassionate care.
• They took time to explain everything clearly and ensure the patient was as comfortable as possible.
• Nurses and doctors were consistently friendly, professional, and caring.
• Care was quick and efficient, with thorough testing and clear explanations.
• The environment was welcoming and patient-centered, with staff going above and beyond.
• Reviewers expressed gratitude for the staff’s empathy and dedication.

Cons

• The reviewer felt that after vomiting blood, the provider did no testing and sent them home with only Tylenol and water.
• They called the care “Pure Criminals” for a broken wrist that wasn’t set properly and for charging about $13,000, with the patient’s portion over $6,000.
• The ER was described as extremely inefficient and slow, with hours-long waits and poor management.
• The staff were accused of being rude and uncaring unless the patient was bleeding out or in a life-threatening situation.
• They alleged misdiagnosis or failure to perform necessary tests (such as X‑rays), delaying proper treatment.
• They criticized the facility for prioritizing cost over patient care, resulting in high out-of-pocket bills.
• They labeled the hospital a “bandaid hospital” and implied it functions more like urgent care than a real emergency department.
• They claimed a staff member gaslit a child on the spectrum about a CT scan, creating ongoing fear and anxiety.

Review

Strong West Emergency Department in Brockport, NY is best suited for families and individuals who want a responsive, compassionate entry point for non-life-threatening urgent issues that still demand medical attention. It functions well for dehydration, kidney stones, minor injuries, abdominal or chest discomfort where rapid triage and initial testing can establish a plan. The setting’s smaller, more intimate feel translates into attentive staff and a sense that patients are known and cared for. This ED is not a substitute for a higher-acuity hospital when complex diagnostics, specialist consults, or substantial inpatient care are anticipated. For those scenarios, alternatives with broader resources should be prioritized.

A core strength across many visits is the staff’s bedside manner and practical efficiency. Reviewers repeatedly note quick triage, organized nursing teams, and clinicians who explain the care plan clearly. In numerous cases, patients describe being treated with kindness, receiving timely IV fluids or imaging, and being kept informed about what happens next. The environment can feel calmer than larger city ERs, and small comforts like warm blankets or patient-focused check-ins are frequently highlighted as meaningful. When the goal is to alleviate urgent symptoms and obtain a straightforward care plan quickly, Strong West consistently delivers.

Yet the tenor of experience is uneven, and that inconsistency drives the strongest caveats. A sizable share of reviews report long, unpredictable waits, sometimes with patients arriving earlier than others who are seen first. Several accounts describe situations where testing was delayed or omitted, with complaints about misdiagnosis or inadequate pain control. Billing disputes and accusations of overcharging appear in a subset of anecdotes, and some patients feel the level of attention drops when decisions hinge on capacity rather than clinical need. In short, outcomes at Strong West fluctuate with moment-to-moment staffing and acuity, which makes reliability a real concern for some families.

Those pros offset the cons most convincingly for straightforward, time-sensitive conditions that fit an urgent-care-style trajectory. When the goal is rapid assessment, clear communication, and a plan that may include imaging or bedside procedures, the strengths, empathy, attentiveness, and the practical execution of common tests, can short-circuit worry and hasten relief. For anxious patients or parents navigating a frightening symptom, the reported warmth of staff and the ability to obtain an explanation of tests and results can be a decisive comfort. In such scenarios, Strong West stands out as a practical, capable option that often meets expectations without the frenzied pace of a large city ED.

However, certain patients should consider alternatives upfront. Those presenting with severe, life-threatening symptoms, or those who anticipate the need for extensive diagnostic workups, specialty consultations, or inpatient observation, are better served by larger hospitals with broader resources. Individuals who have had disappointing experiences, claims of skipped tests, missed findings, or billing disputes, may prefer a facility with steadier processes and more predictable cost structures. For families prioritizing consistent wait times, comprehensive emergency care, and guaranteed access to a wider network of specialists, nearby Unity Health or Rochester-area EDs can provide a more predictable, if busier, experience.

In the end, Strong West ED offers a practical, empathetic option for many local emergencies, especially when speed and bedside care matter most and the issue is clearly resolvable in an urgent-care frame. The standout positives, kind, capable staff; efficient triage; and clear communication, often deliver real relief and confidence. But the uneven mix of patient experiences, variable wait times, and reports of under- or over-treatment temper the overall value. Families should weigh the comfort and speed of Strong West against the potential for delays or inconsistent care, and consider alternatives when the clinical picture suggests a need for broader diagnostic capability or a steadier financial and logistical process.

Hospitals

• Lakeside Memorial Hospital (0 miles)
• Brockport ASAP Urgent Care Add to Favorites (1.6 miles)
• Unity Perinatal Medicine (12.2 miles)

Physicians

• Vinay R. Aggarwal, MD (0.2 miles)
• Brockport Internal Medicine PC (0.3 miles)
• Abraham, Joel V, Md - Oak Orchard Medical (0.3 miles)
• Evergreen Family Medicine (0.4 miles)
• Mark J Kittleson (1.4 miles)
• Sands-Constellation Heart Institute - Brockport (1.5 miles)
• Spencerport Optical (7.5 miles)

Restaurants

• Pizza Hut (0.4 miles)
• Wendy's (1.3 miles)
• KFC (1.3 miles)
• Taco Bell (1.5 miles)
• McDonald's (1.5 miles)
• Burger King (1.6 miles)
• Golden Eagle Family Restaurant (1.7 miles)

Pharmacies

• Wegmans (1.4 miles)
• CVS Pharmacy (1.5 miles)
• Holley Pharmacy (4 miles)
• Tops Pharmacy (5.1 miles)
• Spencerport Family Apothecary (7.5 miles)
• Epic Pharmacies (9 miles)
• CVS Pharmacy (9 miles)

Places of Worship

• First Presbyterian Church (4.1 miles)
• Holley Assembly of God (4.2 miles)
• Calm in the Chaos Interfaith Center (5.8 miles)
• St John the Evangelist Religious Shop (7.3 miles)
• St Lawrence Church (10.7 miles)
• Shiloh Baptist Church (11.4 miles)
• Greece Baptist Church (12.6 miles)

Parks

• Clarendon Falls (4.3 miles)
• Hamlin Beach State Park (5.8 miles)
• Churchville Park (8.2 miles)
• Black Creek Park (12.2 miles)
• Marine Park (12.4 miles)
• Barre Town Park (12.5 miles)
• Basil A. Marella Park (13.7 miles)

Transportation

• Doty Taxidermy (7 miles)
• CSX Tracks (12.3 miles)

Cafes

• Tim Hortons (9.8 miles)
• Jitters Cafe (9.9 miles)
• Oriens Cafe (12.5 miles)
• New Roots Coffee House (12.5 miles)
• Leaf & Bean Coffee Co. (12.6 miles)
• Tim Hortons (12.7 miles)