Strong West Emergency Department

Pros

• Eric Mundt, PA and Nurse Jamie Marling were incredibly kind and attentive, making the patient feel truly cared for.
• Their calm demeanor and quick action made all the difference in the ER.
• Erick and Jamie took time to explain everything clearly and ensured he was as comfortable as possible.
• The staff showed exceptional bedside manner: fast, knowledgeable, compassionate, focused, and efficient.
• The Sept 10th medical team treated the patient with respect and kept them informed about test results.
• The Brockport Strong West team was highly recommended, described as the best for medical care.
• Nurses, staff, and doctors were awesome and attentive throughout.

Cons

• The provider did no testing after the patient vomited blood and sent him home.
• The ER staff did not administer antibiotics or provide a first dose while the patient was in the ER, delaying treatment.
• The reviewer claimed the ER wouldn't let patients wait in cars during COVID and alleged staff were seeking business from patients.
• The reviewer described the care as mismanaged and accused administration of pressuring staff to do the cheapest thing at the expense of patient care.
• The reviewer claimed incompetence, saying staff did nothing to treat a sinus infection and sent the patient away.
• The reviewer said they were left in excruciating knee pain without pain relief or a proper examination, and were discharged without adequate treatment.
• The reviewer warned others not to go there if possible and cited concerns about medical malpractice.

Review

Across a wide range of experiences at Strong West ER in Brockport, NY, patients report a mix of heartfelt kindness, clear communication, and professional care alongside frustrations with testing decisions, discharge choices, and some gaps in timely medication administration. Taken together, the comments paint a picture of a busy emergency department where many staff members strive to treat people with respect and attention, even as some patients leave feeling their needs weren't fully met or that errors or delays impacted their outcomes.

Several accounts celebrate individual caregivers who stood out for their calm, proactive approach. One patient's husband was said to have received "incredibly kind and attentive" care from Eric Mundt, PA, and Nurse Jamie Marling. The reviewer praised their calm demeanor and quick action in the ER, noting that their professionalism and compassion helped him feel truly cared for during a stressful time. The same patient highlighted that Erick and Jamie took time to explain everything clearly and to ensure comfort, underscoring the value of bedside manners that combine clarity with empathy.

Another detailed account described a September 10 visit for which the patient praised the entire team who attended to her. She credited an attentive PA who had arranged an earlier arrival and explained why she should be checked, and she commended the check-in staff, triage nurse, and "all the staff" for treating her with respect and concern. She appreciated frequent check-ins that kept her informed about blood work, EKGs, and chest X-rays, and she felt reassured by the ongoing updates while she awaited results. The overall impression was one of professionalism and care that helped her feel less worried about her condition, culminating in a satisfactory discharge with well-wishes for upcoming surgery. She even urged others in need of urgent care to consider Strong West, calling the staff "Awesome" and the facility the best option in the area.

Pediatric care also drew strong praise. One reviewer recounted an evening when staff treated their 8-year-old son who sustained a finger injury from a bike chain. The team - from triage through the doctor and nurses - was described as "absolutely amazing," and the patient's parent shared a humorous note that the son still asks for the same nurse to drive him in a wheelchair the next day. The sentiment captured in this account is a clear message: the staff's kindness and competence can make a difficult situation more manageable for children and their families.

A separate account from July 5, 2025, offered a balanced view of speed and thoroughness in the ER. The patient noted rapid triage - within about 25 minutes - and described the nursing and technician staff as organized, caring, attentive, and personable. The initial diagnosis was pneumonia, and the doctor-in-training advised admission, which the patient declined due to plans to leave town the following day. A prescription for antibiotics was provided, but the patient encountered a pharmacy closure, leading to a delay in starting treatment and a later return to the ER. The reviewer criticized the lack of an immediate first dose in the ER and described the discharge process as mismanaged, particularly given the delay in obtaining medications. This account highlights how even well-organized ER workflows can be complicated by external factors like pharmacy hours, which in turn affect symptom management and recovery.

Other narratives emphasize the day-to-day responsiveness of staff in practice. A patient who visited for severe pain in the ribs reported a quick in-and-out experience within three hours, praising the staff for their efficiency. The same sentiment appeared in a kidney stone case, where the patient thanked the team for listening and delivering care that they felt was thorough and compassionate. There are also explicit compliments about specific providers, including Dr. Tran and a nurse named Josh, who were described as kind and attentive, contributing to a sense of being well cared for even in the midst of distress.

Yet the collective feedback is not without concern. Several reviews express frustration with the variability in care and the feeling that some clinicians overemphasized certain procedures or treatment pathways at the expense of others. A few patients criticized the consistency of testing and exam practices, with one describing a sinus infection case in which care felt insufficient and did not result in stronger antibiotics being prescribed. Others criticized the reliance on PAs in certain situations, with comparisons to a "land of the PAs" and expressions of disappointment over not receiving more proactive imaging or a definitive diagnosis. Some patients voiced strong dissatisfaction with discharge decisions and perceived gaps in pain management, advising that some clinicians seemed more focused on expediency than on thorough, patient-centered care.

In sum, the threads connecting these experiences reveal a department that regularly delivers warmth, clear explanations, and diligent staff engagement in many encounters, especially when physicians, PAs, and nurses communicate openly and check in with patients. However, there are notable frustrations tied to testing decisions, medication administration timing, discharge plans, and some encounters with clinicians whose approaches felt inconsistent or insufficient to certain patients. The overarching takeaway is a healthcare team capable of genuine compassion and professional attentiveness, tempered by ongoing challenges in ensuring uniform, timely, and comprehensive care for all who come through the Strong West ER doors.

Hospitals

• Lakeside Memorial Hospital (0 miles)
• Brockport ASAP Urgent Care Add to Favorites (1.6 miles)
• Unity Perinatal Medicine (12.2 miles)

Physicians

• Vinay R. Aggarwal, MD (0.2 miles)
• Brockport Internal Medicine PC (0.3 miles)
• Abraham, Joel V, Md - Oak Orchard Medical (0.3 miles)
• Evergreen Family Medicine (0.4 miles)
• Mark J Kittleson (1.4 miles)
• Sands-Constellation Heart Institute - Brockport (1.5 miles)
• Spencerport Optical (7.5 miles)

Restaurants

• Pizza Hut (0.4 miles)
• Wendy's (1.3 miles)
• KFC (1.3 miles)
• Taco Bell (1.5 miles)
• McDonald's (1.5 miles)
• Burger King (1.6 miles)
• Golden Eagle Family Restaurant (1.7 miles)

Pharmacies

• Wegmans (1.4 miles)
• CVS Pharmacy (1.5 miles)
• Holley Pharmacy (4 miles)
• Tops Pharmacy (5.1 miles)
• Spencerport Family Apothecary (7.5 miles)
• Epic Pharmacies (9 miles)
• CVS Pharmacy (9 miles)

Places of Worship

• First Presbyterian Church (4.1 miles)
• Holley Assembly of God (4.2 miles)
• Calm in the Chaos Interfaith Center (5.8 miles)
• St John the Evangelist Religious Shop (7.3 miles)
• St Lawrence Church (10.7 miles)
• Shiloh Baptist Church (11.4 miles)
• Greece Baptist Church (12.6 miles)

Parks

• Clarendon Falls (4.3 miles)
• Hamlin Beach State Park (5.8 miles)
• Churchville Park (8.2 miles)
• Black Creek Park (12.2 miles)
• Marine Park (12.4 miles)
• Barre Town Park (12.5 miles)
• Basil A. Marella Park (13.7 miles)

Transportation

• Doty Taxidermy (7 miles)
• CSX Tracks (12.3 miles)

Cafes

• Tim Hortons (9.8 miles)
• Jitters Cafe (9.9 miles)
• Oriens Cafe (12.5 miles)
• New Roots Coffee House (12.5 miles)
• Leaf & Bean Coffee Co. (12.6 miles)
• Tim Hortons (12.7 miles)