Wedgewood Nursing Home

Pros

• The therapy staff is great.
• Some of the staff are excellent and go above and beyond.
• The good staff they do have is over worked and exhausted.

Cons

• The aides frequently do not show up, especially on weekends, leaving residents without needed care.
• The aides are motivated mainly by a paycheck, with little incentive to provide compassionate care.
• The owners of these facilities are blamed for neglect and poor conditions.
• Families that only visit on holidays contribute to the neglect of seniors.
• The facility allegedly lied to emergency responders and provided incomplete, conflicting information.
• Residents are not fed adequately, with meals lacking nutritional value.
• The building is filthy, with urine odors, peeling paint, dirty walls and floors, and unsafe conditions.
• Communication is poor, with calls never being returned and staff being unresponsive.
• Residents suffer serious harm (bedsores, pneumonia, strokes) and the facility should be closed.

Review

A chorus of troubling experiences emerges from these accounts, painting a portrait of a long-stay care facility where families feel abandoned, residents suffer from preventable neglect, and the environment itself seems unsafe and unsanitary. Across multiple reviews, the central thread is a profound lapse in reliable, compassionate care: aides who don't show up, weekends and holidays left understaffed, and a culture that appears to prize money and appearances over the day-to-day needs of people who once worked hard and now rely on others for basic dignity. Several writers emphasize that the problem isn't just one or two bad days but a systemic pattern - staffing shortages, poor supervision, and a management mindset that seems detached from residents' welfare. The sentiment is clear: this place feels more like a paycheck-for-somebody than a home for aging or recovering loved ones.

Communication or the lack thereof is another recurring theme. Reviewers describe hours - or even days - without return calls, with automated phone systems that path callers through a maze of menus and never connect to a real human being. The only contact that sometimes feels reliable is the business office, and even that is framed as a channel for collecting money rather than coordinating care. For families who live out of state, the frustration compounds into a nightmare of not knowing what is happening with a loved one, not being able to arrange transfers or discharges, and feeling entirely out of the loop as the facility's lines of communication collapse. In these accounts, the problem isn't merely inconvenience; it's a barrier to essential oversight and timely decision-making.

One of the most jarring narratives centers on accusations of deception and mismanagement that culminate in a resident ending up far from where they should be. A former resident describes being hoodwinked, waking up in Strong Memorial's psychiatric emergency department without access to a phone or means of contact, after EMTs were allegedly fed erroneous information. The reviewer alleges that Wedgewood provided conflicting information to medical staff and that subsequent tests contradicted the facility's claims. The tone is accusatory and urgent: "do not chance putting your loved ones in this facility that lies, cheats and doesn't even feed their residents enough to eat." The implication is not just bad care but a deliberate manipulation that put a resident's safety at risk, accompanied by a warning that "Big Brother is always watching," which underscores a sense that residents' privacy and autonomy have been compromised.

Alongside these claims of deception are others that describe a facility that is physically and medically unsafe. One reviewer recounts a six-day stay during which their mother developed pneumonia, contracted COVID, and suffered bedsores while receiving reportedly inadequate nutrition - pasta, mashed potatoes, and rolls with little nutritional value for a diabetic resident. Filth, poor lighting, and broken or peeling walls are described in visceral terms, as are overheated or improvised conditions like an air conditioning unit "handing out the window with pinewood and tape." The state of the building is not cosmetic; it is framed as a hazard, with concerns about infection risk and overall cleanliness that would demand regulatory scrutiny.

Rehabilitation and medical coordination issues also appear repeatedly. A reviewer notes that medications were never forwarded to the doctor, with PT and OT never arriving at the home as promised, and calls to the facility met with "the run around." The sense conveyed is that care plans and therapy exist only on paper, not in practice, leaving families feeling powerless as their loved ones' rehabilitation stalls. In some accounts, staff shortages and turnover exacerbated problems, with the few capable aides or nurses overwhelmed by demand and unable to provide the level of attention residents require.

The personal and environmental conditions within the facility are described in stark, almost cinematic terms. Filth, odors, and a lack of basic supplies are juxtaposed with stories of rooms that feel more like neglected hospital wards than living spaces. Shared bathrooms are "gross," rooms are reported to be dirty or not adequately cleaned, ceilings may be collapsing, and baseboards are broken. Families recount long walks to visit, unhelpful or inattentive staff at night, a lack of interpreters for non-English-speaking residents, and deplorable sanitation practices - evidence that would alarm any observer about the daily quality of life and safety of residents. One reviewer even mentions the lack of bedpans and inadequate waste management in the midst of a stench that becomes nearly unbearable.

Amid these broad concerns, individual anecdotes add color and urgency to the narrative. Some reviews highlight the contrast between therapists who are described as competent and caring and other staff who are "awful" or overworked. There are stories of parents and siblings stepping in to raise concerns, only to encounter resistance, miscommunication, and in some cases dismissive or disrespectful treatment of residents - such as a nurse who tells a resident to thank the doctor in a way that the reviewer found insulting to personal beliefs. Another account describes a frightening encounter with a resident who was delivered to a facility for recovery with the impression that the setting itself would be supportive, only to find a "depressing and unsanitary" environment that lacked basic care standards, prompting the reviewer to urge regulatory attention.

In the end, the tone across these narratives is consistently one of alarm and moral obligation. Multiple reviews urge readers not to send loved ones to this facility, citing a combination of neglect, poor nutrition, inadequate medical follow-through, and a hostile or unresponsive campus culture. There is a persistent call for oversight - state inspectors, regulators, or any external authority - to intervene, ensure residents' safety, and hold leadership accountable for the health and dignity of the people who live there. The accumulated voices paint a troubling picture: a place struggling with foundational care commitments, where the most vulnerable are left to endure a routine that fails to meet basic standards of cleanliness, safety, and compassion.

Located in Spencerport, New York, this area offers a variety of amenities that cater to seniors' needs. With multiple physicians' offices and pharmacies within close proximity, residents have easy access to healthcare services. Places of worship such as St John the Evangelist Religious Shop and Greece Baptist Church provide spiritual support and community engagement. Additionally, there are several restaurants offering a range of dining options, from Krony's Pizza Etc to Blue Ridge Grill, ensuring seniors have plenty of choices for meals. For recreation and relaxation, nearby parks like Churchville Park and Black Creek Park offer opportunities for outdoor activities. Transportation options include CSX Tracks and Greater Rochester International Airport for easy travel access. Overall, this part of Spencerport provides a convenient and diverse environment for senior living.

Physicians

• Spencerport Optical (0.1 miles)
• Unity Hospital (4.9 miles)
• WorkReady - Unity Hospital (4.9 miles)
• University of Rochester Orthopedics and Rehabilitation (5.1 miles)
• Canalside Family Medicine (5.1 miles)
• Westside Allergy Care (5.4 miles)
• Rochester Gynecologic Associates (5.9 miles)

Places of Worship

• St John the Evangelist Religious Shop (0.2 miles)
• St Lawrence Church (4.2 miles)
• Greece Baptist Church (5.6 miles)
• Hope Lutheran Church (6.1 miles)
• Calm in the Chaos Interfaith Center (7.9 miles)

Restaurants

• Krony's Pizza Etc (0.5 miles)
• Lugia's Ice Cream (3 miles)
• Bill Gray's (3.8 miles)
• McDonald's (4 miles)
• Brook House (4.1 miles)
• Rohrbach Brewing Co. (4.3 miles)
• Blue Ridge Grill (4.4 miles)

Pharmacies

• Spencerport Family Apothecary (0.6 miles)
• Park Ridge Apothecary (4.9 miles)
• Pharmacy - Unity Hospital (4.9 miles)
• Walgreens (5 miles)
• Wegmans (5.1 miles)
• CVS Pharmacy (5.2 miles)
• Walgreens (5.4 miles)

Hospitals

• Unity Perinatal Medicine (4.9 miles)
• Brockport ASAP Urgent Care Add to Favorites (7.2 miles)
• Lakeside Memorial Hospital (7.4 miles)

Cafes

• Jitters Cafe (5 miles)
• Tim Hortons (5 miles)
• New Roots Coffee House (5.5 miles)
• Oriens Cafe (5.8 miles)
• Leaf & Bean Coffee Co. (6.6 miles)
• Tim Hortons (6.8 miles)
• Tim Hortons (7 miles)

Transportation

• CSX Tracks (5.5 miles)
• Greater Rochester International Airport (ROC) (8.3 miles)

Parks

• Churchville Park (7.1 miles)
• Basil A. Marella Park (7.2 miles)
• Black Creek Park (7.7 miles)