Wedgewood Nursing Home in Spencerport, NY

Pros

• The staff are pleasant and the facility is clean.
• The staff are very kind and the place is kept clean and orderly.
• Visitors were welcomed by friendly and caring staff and had a lovely visit.
• The staff are great and the facility is nice.
• The resident appeared well cared for, dressed and well groomed.
• The staff are cheerful, polite, and attentive in interactions with visitors and residents.
• The care and love shown to residents by the staff is evident.
• The staff across nurses, aides, activities, and physical therapy are amazing and compassionate toward residents and their families.

Cons

• The facility is filthy and unsanitary, with dirty rooms, peeling walls, and a pervasive urine smell.
• Staffing is severely insufficient; aides often don't show up, especially on weekends, leaving residents unattended.
• The staff are rude, neglectful, and unprofessional, frequently yelling and ignoring residents' needs.
• Residents receive poor nutrition; meals are cold, bland, and lack nutritional value.
• Medical care is inconsistent; medications aren't delivered timely and therapies are delayed, leading to preventable complications.
• Privacy is violated; staff openly discuss patients' information in public areas.
• The building is run-down and uncomfortable, with broken air conditioning, poor lighting, and dirty floors.
• Management is untrustworthy or negligent, with misinformation and signs of for-profit exploitation.
• Communication with families is poor; calls are returned rarely and transfers or discharges are hard to coordinate.
• The rehab area is inadequate - cramped, with frequent staff changes - compromising care quality.

Review

Wedgewood Rehab and Nursing Center is best suited for families that will act as relentless, hands-on advocates and are prepared to navigate a care environment with uneven accountability. The facility can offer episodic value where therapy staff demonstrate competence and residents can receive attentive rehabilitation attention, but these positives exist within a framework of staffing gaps, maintenance lapses, and inconsistent administrative responsiveness. For households seeking a consistently clean, well-maintained environment with dependable communication and steady nursing oversight, this community is unlikely to meet expectations.

Anyone considering Wedgewood should strongly evaluate whether a facility with chronic gaps in response, limited on-site supervision, and a history of frequent staff changes aligns with their loved one's safety and well-being. Alternatives deserve serious consideration for those who require reliable medication administration, timely physician contact, and predictable daily routines. Families with non-English speakers should weigh the risk of communication barriers, as some reviews highlight a lack of interpreter support and related challenges. In short, residents with complex medical needs, or with a low tolerance for administrative delays, should look elsewhere.

On the upside, several reviews point to pockets of genuine care where therapy staff and certain aides deliver quality interaction and support. When the therapy team is engaged, residents show potential for meaningful progress and morale can rise during treatment sessions. Likewise, a number of visitors describe pleasant, courteous staff and a facility that, at times, appears clean and orderly. These bright spots indicate that the core nursing and therapy skills exist; what is missing is a consistently reliable, well-coordinated care culture that persists across shifts and weekends.

The dominant drawbacks, however, are hard to overlook. Repeated reports describe aides and nursing staff who are difficult to reach, overwhelmed, or absent at critical times. Instances of perceived neglect - missed medications, delayed responses to calls, and insufficient assistance with basic needs - are a recurring theme. Physical conditions inside the building are cited as substandard: poor sanitation in rooms and bathrooms, strong odors, visible wear on walls and fixtures, and maintenance issues such as unreliable air conditioning. Widespread concerns about patient safety, including bedsores, miscommunications about care plans, and occasional privacy breaches, recur in multiple accounts, coloring every stay with risk.

The core question, then, is whether the potential gains from therapy-focused care can outweigh these systemic risks. For many families, the answer is no. The ability of a rehab program to drive meaningful recovery hinges on consistent nursing support, timely medication management, and a respectful, distraction-free environment - factors that repeatedly appear deficient here. In practice, the favorable therapy moments are overwhelmed by ongoing staffing instability, cleanliness challenges, and alarms about basic everyday safety. If risk management and dependable daily care are nonnegotiables, these elements do not offset the downsides.

Decision-making here should be anchored in concrete, pre-mortem checks. Schedule multi-hour visits at different times to observe staffing levels and responsiveness, request to speak with the director of nursing about med administration and care coordination, and ask for a transparent, written plan addressing cleaning, maintenance, and HVAC reliability. Talk to current families about how often they receive updates and whether their loved ones' preferences are respected. Compare with nearby options on staffing ratios, recent health department reports, and actual meal quality and nutrition. Ultimately, Wedgewood may suit a family that can stay intensely involved and prepared to escalate concerns, but for most, safer, cleaner, and better-communicated alternatives exist in the region.

Located in Spencerport, New York, this area offers a variety of amenities that cater to seniors' needs. With multiple physicians' offices and pharmacies within close proximity, residents have easy access to healthcare services. Places of worship such as St John the Evangelist Religious Shop and Greece Baptist Church provide spiritual support and community engagement. Additionally, there are several restaurants offering a range of dining options, from Krony's Pizza Etc to Blue Ridge Grill, ensuring seniors have plenty of choices for meals. For recreation and relaxation, nearby parks like Churchville Park and Black Creek Park offer opportunities for outdoor activities. Transportation options include CSX Tracks and Greater Rochester International Airport for easy travel access. Overall, this part of Spencerport provides a convenient and diverse environment for senior living.

Physicians

• Spencerport Optical (0.1 miles)
• Unity Hospital (4.9 miles)
• WorkReady - Unity Hospital (4.9 miles)
• University of Rochester Orthopedics and Rehabilitation (5.1 miles)
• Canalside Family Medicine (5.1 miles)
• Westside Allergy Care (5.4 miles)
• Rochester Gynecologic Associates (5.9 miles)

Places of Worship

• St John the Evangelist Religious Shop (0.2 miles)
• St Lawrence Church (4.2 miles)
• Greece Baptist Church (5.6 miles)
• Hope Lutheran Church (6.1 miles)
• Calm in the Chaos Interfaith Center (7.9 miles)

Restaurants

• Krony's Pizza Etc (0.5 miles)
• Lugia's Ice Cream (3 miles)
• Bill Gray's (3.8 miles)
• McDonald's (4 miles)
• Brook House (4.1 miles)
• Rohrbach Brewing Co. (4.3 miles)
• Blue Ridge Grill (4.4 miles)

Pharmacies

• Spencerport Family Apothecary (0.6 miles)
• Park Ridge Apothecary (4.9 miles)
• Pharmacy - Unity Hospital (4.9 miles)
• Walgreens (5 miles)
• Wegmans (5.1 miles)
• CVS Pharmacy (5.2 miles)
• Walgreens (5.4 miles)

Hospitals

• Unity Perinatal Medicine (4.9 miles)
• Brockport ASAP Urgent Care Add to Favorites (7.2 miles)
• Lakeside Memorial Hospital (7.4 miles)

Cafes

• Jitters Cafe (5 miles)
• Tim Hortons (5 miles)
• New Roots Coffee House (5.5 miles)
• Oriens Cafe (5.8 miles)
• Leaf & Bean Coffee Co. (6.6 miles)
• Tim Hortons (6.8 miles)
• Tim Hortons (7 miles)

Transportation

• CSX Tracks (5.5 miles)
• Greater Rochester International Airport (ROC) (8.3 miles)

Parks

• Churchville Park (7.1 miles)
• Basil A. Marella Park (7.2 miles)
• Black Creek Park (7.7 miles)