Tender Loving Family Inc in Brockport, NY

Pros

• TLFC provides excellent care for loved ones.
• The caregivers are awesome and truly care about their jobs.
• TLFC is a great home care agency that cares about the family's needs and is flexible and accommodating.
• The staff are very professional and friendly.
• The scheduling department communicates well and informs families of changes.
• TLFC has become part of the family; caregivers treat loved ones with respect and help maintain independence.
• They go above and beyond for patients.
• The owner is loving and caring, with an open-door policy and warm welcomes.
• Families are fortunate to have their services available and supported.
• Caregivers are on time, attentive, and courteous.

Cons

• The company is described as the worst, with voicemail always full and no responses for months.
• The staff are rude, unprofessional, and inefficient; they gossip about clients, tell lies, and hang up on people.
• The service is unreliable and hard to reach; the phone system is useless and aides aren't informed about the environments they'll work in.
• They fail to properly vet aides, leading to safety and suitability issues for clients.
• Aides frequently do not show up, arrive late, or cancel with little to no notice.
• Scheduling and management are disorganized and inconsistent, making clients feel like they work for the agency.
• The company is accused of being a scam and its owners are described as shady.
• Care quality is perceived as tied to money, with claims that only rich clients receive good service and proper care isn't provided.

Review

Tender Loving Family Care (TLFC) in Brockport is best suited for families seeking a genuinely home-like, relationship-driven care experience where staff are praised for warmth, compassion, and a willingness to bend to changing needs. This agency can work well for clients who value a personal, family-oriented atmosphere, and whose care plan can tolerate a good deal of scheduling flexibility. It is not the right fit for families that require ironclad reliability, exacting schedules, and consistently punctual service every day, without exception. For those families, alternatives with stronger operational discipline and more predictable coverage will likely be the safer, more comfortable choice.

Those who should consider alternatives include anyone who cannot tolerate frequent communication gaps, missed visits, or last?minute changes without proactive updates. Several accounts describe voicemail overload, unreturned calls, and aides who fail to appear or arrive late, sometimes with little or no heads?up. In these cases, the friction around scheduling and accountability becomes a core risk to daily life and safety, not merely an inconvenience. If a care plan hinges on steady, transparent coordination between family, schedulers, and caregivers, a more process-driven agency may deliver far greater reassurance.

The strongest positives TLFC offers are its caregivers' genuine care and the sense that the agency operates with a familial, patient-centered ethos. Families report attentive, compassionate aides and nurses who treat loved ones with respect and dignity, along with an owner who remains accessible and invested in client welfare. The culture that emerges from multiple testimonials is one of flexibility and dedication - an environment where around-the-clock care is possible and where scheduling staff strive to respond to sudden changes. When the care team is aligned and communication is solid, TLFC can feel like an extension of the family itself, not a distant vendor.

Yet the most consequential drawbacks revolve around reliability and communication. The most pervasive concerns center on scheduling: aides not showing up, late arrivals, and inconsistent coverage that leaves families scrambling. Several reviews describe a fragmented phone system, last?minute cancellations, and a lack of advance notice that complicates coordinating medical appointments or daily routines. Other critiques touch on training gaps or aides who fail to perform essential tasks, and even, in some cases, reports of improper vetting. Taken together, these patterns create real anxiety about continuity of care and safety when the care needs are complex or escalate.

In weighing these factors, the key trade-off becomes clear. TLFC can deliver remarkable warmth, flexible responsiveness, and family-level care that many families cherish. Those strengths can offset the downsides when a household can maintain vigilant oversight, insist on concrete scheduling policies, and demand reliable backup coverage from the agency. However, for families whose routines depend on precise, predictable staffing and who cannot absorb frequent schedule disruptions, the cons are not easily dismissed. The decision hinges on tolerance for operational risk versus the value placed on personal connection and adaptability.

For families leaning toward TLFC, a disciplined upfront vetting process is essential. Seek a written service agreement that outlines scheduling expectations, backup coverage, and clear escalation paths with a supervisor. Request references from similar care situations, and confirm staffing ratios, background checks, and training standards. Establish concrete consequences for missed visits and late communication, and insist on a reliable, named point of contact for day-to-day questions. If reliability and predictability are nonnegotiable, this agency may still be a strong fit, but only with tight safeguards and ongoing oversight. If not, exploring other agencies with more standardized operations and reinforced scheduling may prevent daily stress and preserve harmony at home.

This area of Brockport, New York, offers convenient access to a variety of essential services for seniors. With multiple physicians' offices nearby, including Evergreen Family Medicine and Brockport Internal Medicine PC, residents can easily access healthcare services. Lakeside Memorial Hospital is also close by for more specialized care needs. In terms of dining options, there are several familiar choices such as Pizza Hut, Wendy's, and McDonald's within a short distance. Additionally, pharmacies like Wegmans and CVS Pharmacy are available for medication needs. For recreation and relaxation, there are several parks in the vicinity, including Clarendon Falls and Hamlin Beach State Park. Overall, this area provides a mix of healthcare facilities, dining options, and outdoor spaces that could cater well to the needs of seniors looking for a comfortable living environment in Brockport.

Physicians

• Evergreen Family Medicine (0.1 miles)
• Brockport Internal Medicine PC (0.1 miles)
• Vinay R. Aggarwal, MD (0.2 miles)
• Abraham, Joel V, Md - Oak Orchard Medical (0.7 miles)
• Mark J Kittleson (1.3 miles)
• Sands-Constellation Heart Institute - Brockport (1.6 miles)
• Spencerport Optical (7.1 miles)

Restaurants

• Pizza Hut (0.1 miles)
• Wendy's (1.3 miles)
• KFC (1.4 miles)
• Taco Bell (1.5 miles)
• McDonald's (1.5 miles)
• Burger King (1.6 miles)
• Golden Eagle Family Restaurant (1.7 miles)

Hospitals

• Lakeside Memorial Hospital (0.4 miles)
• Brockport ASAP Urgent Care Add to Favorites (1.6 miles)
• Unity Perinatal Medicine (11.9 miles)

Pharmacies

• Wegmans (1.5 miles)
• CVS Pharmacy (1.6 miles)
• Holley Pharmacy (4.3 miles)
• Tops Pharmacy (5 miles)
• Spencerport Family Apothecary (7.1 miles)
• CVS Pharmacy (8.6 miles)
• Epic Pharmacies (8.6 miles)

Places of Worship

• First Presbyterian Church (4.5 miles)
• Holley Assembly of God (4.6 miles)
• Calm in the Chaos Interfaith Center (5.8 miles)
• St John the Evangelist Religious Shop (6.9 miles)
• St Lawrence Church (10.3 miles)
• Shiloh Baptist Church (11.8 miles)
• Greece Baptist Church (12.3 miles)

Parks

• Clarendon Falls (4.7 miles)
• Hamlin Beach State Park (5.7 miles)
• Churchville Park (8.1 miles)
• Black Creek Park (12 miles)
• Marine Park (12.8 miles)
• Barre Town Park (12.9 miles)
• Basil A. Marella Park (13.3 miles)

Transportation

• Doty Taxidermy (7.2 miles)
• CSX Tracks (11.9 miles)

Cafes

• Tim Hortons (9.6 miles)
• Jitters Cafe (9.7 miles)
• Oriens Cafe (12.1 miles)
• New Roots Coffee House (12.1 miles)
• Leaf & Bean Coffee Co. (12.3 miles)
• Tim Hortons (12.3 miles)