Tender Loving Family Inc

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Pros

• Many families have experienced excellent communication from TLFC, with consistent updates regarding any changes in scheduling.
• Caregivers from TLFC are often praised for being professional, attentive, and punctual in their service delivery.
• TLFC is commended for its flexibility and willingness to accommodate last-minute schedule changes, providing peace of mind to clients.
• The agency has a dedicated staff who genuinely care about the needs of their clients, creating a sense of family and support.
• Positive interactions with management and an open-door policy foster a welcoming environment that clients appreciate.
• Clients consistently express gratitude for the loving and caring nature of TLFC's nurses and aides.

Cons

• The agency shows a lack of reliability, with aides frequently not showing up for scheduled hours without notification.
• Many aides appear to be poorly trained, unable to perform basic household tasks effectively.
• There is a consistent issue with inadequate scheduling and poor communication regarding aide availability.
• Some aides engage in unprofessional behavior, such as spending excessive time on their phones or sleeping during shifts.
• Clients feel they have to constantly follow up with the agency to receive updates about aide assignments and cancellations.
• The agency's changing rules lead to frustration among clients and employees alike concerning scheduling consistency.

Review

Tender Loving Family Care (TLFC) has garnered mixed reviews from clients, with experiences ranging from highly positive to exceedingly negative. This agency provides in-home health care services and its performance appears to vary significantly depending on individual circumstances.

On one hand, some clients report exceptional experiences with TLFC. These satisfied customers emphasize the agency's dedication to their families' needs, mentioning how accommodating and flexible the schedulers are when it comes to changes in plans or last-minute requests. They appreciate the caregivers' punctuality, professionalism, and attentiveness, stating that these aides often become an integral part of their families' lives. In fact, many describe TLFC as a loving and supportive presence in their homes, with some customers even expressing gratitude for the personalized interactions they've had with management. The owner is frequently commended for her open-door policy and willingness to engage with both staff and clients in a caring manner.

Conversely, there exists a stark contrast in the experiences recounted by other clients who have faced significant challenges with TLFC's service delivery. Many of these individuals express frustration over poor scheduling practices that often result in aides not showing up at all or arriving late without prior notice. The lack of communication regarding schedule changes or cancellations has left some families feeling abandoned and unsupported during crucial times when they require assistance most. A common thread among these reviews is a sense of helplessness; clients feel that without proactively reaching out to TLFC, they remain uninformed about whether an aide will arrive as scheduled.

Another notable concern raised by dissatisfied reviewers pertains to the quality of training received by aides. Numerous comments indicate that many caregivers seem inadequately equipped to handle basic household tasks such as cooking or cleaning—fundamental responsibilities expected of them. Instances were noted where aides appeared disengaged from their duties, prioritizing phone calls or even napping during work hours rather than attending to their assigned tasks. Such behavior has understandably led many family members to question the competency of those entrusted with their loved ones’ care.

Moreover, while some users acknowledge that aides can be friendly and personable when present, others assert that this softens the blow associated with frequent service failures—specifically delays and inadequate execution of care plans. Clients expressing dissatisfaction often described scenarios where aides would ask what they should do instead of anticipating needs based on previous interactions or general expectations associated with caregiving responsibilities.

Despite these criticisms revolving around inconsistent service quality and scheduling issues, it's evident that TLFC maintains a loyal client base who speak highly of their overall experience. Some users expressed sadness upon reading negative reviews because they perceive the glowing testimonials contradicting those adverse accounts as reflective of dysfunction within specific operational aspects rather than indicative of an inherent flaw within the company itself.

Ultimately, if you are considering Tender Loving Family Care for your home health aide needs, be prepared for a disparate range of outcomes based on varying factors like individual caregiver reliability or management responsiveness—the key themes resonating throughout both positive experiences and critiques alike reflect an organization straddling two extremes: commendable compassion but simultaneously capricious inconsistency.

This area of Brockport, New York, offers convenient access to a variety of essential services for seniors. With multiple physicians' offices nearby, including Evergreen Family Medicine and Brockport Internal Medicine PC, residents can easily access healthcare services. Lakeside Memorial Hospital is also close by for more specialized care needs. In terms of dining options, there are several familiar choices such as Pizza Hut, Wendy's, and McDonald's within a short distance. Additionally, pharmacies like Wegmans and CVS Pharmacy are available for medication needs. For recreation and relaxation, there are several parks in the vicinity, including Clarendon Falls and Hamlin Beach State Park. Overall, this area provides a mix of healthcare facilities, dining options, and outdoor spaces that could cater well to the needs of seniors looking for a comfortable living environment in Brockport.

Physicians

• Evergreen Family Medicine (0.1 miles)
• Brockport Internal Medicine PC (0.1 miles)
• Vinay R. Aggarwal, MD (0.2 miles)
• Abraham, Joel V, Md - Oak Orchard Medical (0.7 miles)
• Mark J Kittleson (1.3 miles)
• Sands-Constellation Heart Institute - Brockport (1.6 miles)
• Spencerport Optical (7.1 miles)

Restaurants

• Pizza Hut (0.1 miles)
• Wendy's (1.3 miles)
• KFC (1.4 miles)
• Taco Bell (1.5 miles)
• McDonald's (1.5 miles)
• Burger King (1.6 miles)
• Golden Eagle Family Restaurant (1.7 miles)

Hospitals

• Lakeside Memorial Hospital (0.4 miles)
• Brockport ASAP Urgent Care Add to Favorites (1.6 miles)
• Unity Perinatal Medicine (11.9 miles)

Pharmacies

• Wegmans (1.5 miles)
• CVS Pharmacy (1.6 miles)
• Holley Pharmacy (4.3 miles)
• Tops Pharmacy (5 miles)
• Spencerport Family Apothecary (7.1 miles)
• CVS Pharmacy (8.6 miles)
• Epic Pharmacies (8.6 miles)

Places of Worship

• First Presbyterian Church (4.5 miles)
• Holley Assembly of God (4.6 miles)
• Calm in the Chaos Interfaith Center (5.8 miles)
• St John the Evangelist Religious Shop (6.9 miles)
• St Lawrence Church (10.3 miles)
• Shiloh Baptist Church (11.8 miles)
• Greece Baptist Church (12.3 miles)

Parks

• Clarendon Falls (4.7 miles)
• Hamlin Beach State Park (5.7 miles)
• Churchville Park (8.1 miles)
• Black Creek Park (12 miles)
• Marine Park (12.8 miles)
• Barre Town Park (12.9 miles)
• Basil A. Marella Park (13.3 miles)

Transportation

• Doty Taxidermy (7.2 miles)
• CSX Tracks (11.9 miles)

Cafes

• Tim Hortons (9.6 miles)
• Jitters Cafe (9.7 miles)
• Oriens Cafe (12.1 miles)
• New Roots Coffee House (12.1 miles)
• Leaf & Bean Coffee Co. (12.3 miles)
• Tim Hortons (12.3 miles)