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Chateau at Heritage Square in Brockport, NY

Chateau at Heritage Square is an independent living community in Brockport, NY.

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Chateau at Heritage Square in Brockport, NY

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  • Interior

    A spacious banquet hall with elegant chandeliers and neatly arranged tables, ready for an event.
  • Decor

    A cozy living room with comfortable sofas and a stone fireplace, featuring warm lighting and elegant decor.
  • Building

    A large building complex with a prominent American flag under a cloudy sky.
  • Architecture

    A modern residential building with a prominent entrance and traditional architectural features.
  • Bedroom

    A cozy bedroom with a bed, two armchairs, and a large window letting in natural light.
  • Landscaping

    A well-maintained lawn area in front of a modern multi-story building.
  • Kitchen

    A small kitchen area with a countertop, sink, microwave, and coffee maker.
  • Garden

    A cozy outdoor patio featuring a stone fireplace surrounded by wicker chairs.
  • Fireplace

    Outdoor patio area with chairs and a fireplace in front of a residential building.
  • Bathroom

    A bathroom with an open shower area, featuring a blue patterned shower curtain and grab bars. Towels are neatly arranged on nearby shelves.
  • Appliances

    A modern kitchen with a central island and stainless steel appliances.
  • Exercise Equipment

    A gym room with treadmills and stationary bikes ready for use.
  • Gym

    A well-equipped gym with various exercise machines and free weights.

100 Isla Wy, Brockport, NY 14420

To contact a resident: (585) 431-3474

For more information about senior living options: (866) 208-4318

4 from 71 reviews
5 stars
40
4 stars
12
3 stars
6
2 stars
2
1 stars
11

Chateau at Heritage Square Costs & Pricing

Chateau at Heritage Square offers a competitive pricing structure for its accommodations, particularly when compared to the surrounding Orleans County and the broader New York state averages. For instance, a studio room at Chateau is available for $950 per month, which significantly undercuts the county average of $2,568 and the state average of $4,532. Similarly, their one-bedroom units are priced at $1,400, well below the county's $3,062 and New York's $4,307. Even in the two-bedroom category, where Chateau charges $1,600 monthly, it remains an attractive option compared to Orleans County's $2,562 and New York's $4,786. This pricing strategy not only highlights Chateau at Heritage Square's affordability but also positions it as a valuable choice for those seeking quality living arrangements in a cost-effective manner.

Floor plansChateau at Heritage SquareOrleans CountyNew York
Studio$950$2,568$4,532
1 Bedroom$1,400$3,062$4,307
2 Bedrooms$1,600$2,562$4,786

Overall Review of Chateau at Heritage Square

common 2 reviews mention this

Dining experience is mixed

Dining reviews cover both standout meals and serious service issues.

Multiple residents describe enjoying food at the on-site restaurant, including specific dishes and praise for the menu and atmosphere. Other reviews criticize long waits, inattentive service, and poor-quality items, including negative comments about management during dining. Overall, residents appear to have very different experiences with the restaurant.

  • A spacious banquet hall with elegant chandeliers and neatly arranged tables, ready for an event.
common 2 reviews mention this

Staff and management responsiveness varies

Some residents praise staff as warm and helpful, while others report rude or unhelpful interactions.

Several reviews say staff are friendly, supportive, and approachable, with property management described as easy to talk with for problem solving. At the same time, other reviews describe disrespectful attitudes from aides or negative experiences when trying to resolve concerns, including comments that issues were not handled effectively. The reviews suggest mixed consistency depending on the interaction.

common 2 reviews mention this

Independent living works for some

Many residents describe comfortable independent living, but there are differing views on what’s included.

Reviews commonly describe the apartments and overall property condition positively, including cleanliness and well-kept common areas. Some residents also highlight the appeal of having activities and spaces for gatherings available on-site. However, at least one review says meals and transportation are not provided, which can matter for residents who cannot drive.

caveat 2 reviews mention this

Get agreements and paperwork in writing

Residents warn to keep paperwork organized and insist on clear documentation.

One review advises getting everything in writing and keeping documents, pointing to problems with paperwork and deposit-related concerns that were later corrected. Another review about a long-standing negative experience emphasizes the importance of management handling things properly, rather than vague promises. If you’re evaluating fit, residents suggest treating documentation as part of your due diligence.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.

Features

Types of Care

  • Independent Living Independent Living

Pets

  • Cats allowed Cats allowed
  • Dogs allowed Dogs allowed

Amenities

  • Activities off-site Activities off-site
  • Activities on-site Activities on-site
  • Air-conditioning Air-conditioning
  • Beautician on-site Beautician on-site
  • Cable or satellite TV Cable or satellite TV
  • Devotional services off-site Devotional services off-site
  • Fireplaces Fireplaces
  • Full kitchen Full kitchen
  • Ground floor units Ground floor units
  • Handicap accessible Handicap accessible
  • Indoor common areas Indoor common areas
  • Kitchenette Kitchenette
  • Outdoor common areas Outdoor common areas
  • Private bathrooms Private bathrooms
  • Wheelchair accessible showers Wheelchair accessible showers
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet available

Transportation

  • Greater Rochester International (16 miles away) Greater Rochester International (16 miles away)

Activities

  • Activities off-site Activities off-site
  • Activities on-site Activities on-site
  • BBQs or picnics BBQs or picnics
  • Day trips and outings Day trips and outings
  • Devotional activities offsite Devotional activities offsite
  • Happy hour Happy hour
  • Holiday parties Holiday parties
  • Live musical performances Live musical performances
  • Pet-focused programs Pet-focused programs
  • Stretching classes Stretching classes
  • Wii bowling Wii bowling
  • Yoga / chair yoga Yoga / chair yoga

Nearby Places of Interest

Located in the charming town of Brockport, New York, this area offers a variety of amenities within close proximity. With several reputable physicians, pharmacies, and hospitals nearby, residents can rest assured knowing that their medical needs will be well taken care of. Additionally, there are numerous dining options ranging from fast food chains to family restaurants. Places of worship are also easily accessible for spiritual fulfillment. For those who enjoy nature, there are several parks within a short distance where one can relax and unwind. The transportation options in the vicinity provide convenience for getting around town. Lastly, seniors can enjoy a cup of coffee at one of the cafes in the area to socialize with friends or simply enjoy a peaceful moment alone. Overall, this part of Brockport offers a well-rounded community with essential services and recreational opportunities for senior living.

Physicians

  • Abraham, Joel V, Md - Oak Orchard Medical (1.3 miles)
  • Sands-Constellation Heart Institute - Brockport (1.3 miles)
  • Vinay R. Aggarwal, MD (1.7 miles)
  • Brockport Internal Medicine PC (1.8 miles)
  • Evergreen Family Medicine (1.9 miles)
  • Mark J Kittleson (2.2 miles)
  • Spencerport Optical (8.6 miles)

Pharmacies

  • Wegmans (1.4 miles)
  • CVS Pharmacy (1.6 miles)
  • Holley Pharmacy (2.8 miles)
  • Tops Pharmacy (6.3 miles)
  • Spencerport Family Apothecary (8.6 miles)
  • Walgreens (10.4 miles)
  • Epic Pharmacies (10.5 miles)

Restaurants

  • KFC (1.5 miles)
  • Taco Bell (1.6 miles)
  • Wendy's (1.6 miles)
  • McDonald's (1.7 miles)
  • Golden Eagle Family Restaurant (1.7 miles)
  • Pizza Hut (1.8 miles)
  • Burger King (1.9 miles)

Hospitals

  • Brockport ASAP Urgent Care Add to Favorites (1.6 miles)
  • Lakeside Memorial Hospital (1.6 miles)
  • Unity Perinatal Medicine (13.5 miles)

Places of Worship

  • First Presbyterian Church (3 miles)
  • Holley Assembly of God (3.1 miles)
  • Calm in the Chaos Interfaith Center (5.3 miles)
  • St John the Evangelist Religious Shop (8.5 miles)
  • Shiloh Baptist Church (10.3 miles)
  • First Baptist Church (11.5 miles)
  • St Lawrence Church (12.1 miles)

Parks

  • Clarendon Falls (3 miles)
  • Hamlin Beach State Park (6.9 miles)
  • Churchville Park (8.1 miles)
  • Barre Town Park (11 miles)
  • Marine Park (11.2 miles)
  • Orleans County Marine Park (12.4 miles)
  • Black Creek Park (12.5 miles)

Transportation

  • Doty Taxidermy (7.2 miles)
  • CSX Tracks (13.1 miles)

Cafes

  • Tim Hortons (10.4 miles)
  • Jitters Cafe (10.5 miles)
  • Leaf & Bean Coffee Co. (13.2 miles)
  • New Roots Coffee House (13.9 miles)
  • Oriens Cafe (13.9 miles)
  • Tim Hortons (14.2 miles)

Frequently Asked Questions

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