Advanced Health Care Of Albuquerque

Pros

• The staff at Advanced Health Care of Albuquerque are attentive and friendly, providing excellent care to the patients.
• The facility offers spacious rooms equipped with amenities similar to those found in hotels, contributing to a comfortable stay.
• Patients receive well-prepared and tasty meals, with a variety of options available at every meal service.
• The physical therapy, occupational therapy, and speech therapy provided are top-notch and personalized for each patient’s needs.
• Many family members expressed satisfaction with the overall quality of care and the positive environment within the facility.
• The rehabilitation services offered were described as rigorous and effective, helping patients successfully transition back home.
• The private rooms feature modern conveniences that enhance the comfort of the patients during their stay.

Cons

• The administration at Advanced Health Care of Albuquerque was disorganized, inconsistent, and rude, leading to canceled doctor’s appointments and treatments without patient or family approval.
• The intake procedures were criticized for recording incorrect information and lacking attention to detail.
• The discharge process was poorly managed, with no clear communication regarding home care or follow-up therapy after leaving the facility.
• Night and weekend staff received negative feedback for ignoring call lights and providing inadequate care to patients, leading to a frustrating experience.
• Many patients felt forgotten during scheduled therapy sessions and did not receive adequate therapy before being discharged.
• Despite some positive interactions with day staff, there were significant issues reported with the quality of nighttime care.

Review

Advanced Health Care of Albuquerque has garnered a mix of praise and criticism from its patients and their families, revealing both exemplary care and significant administrative challenges. Many reviewers shared glowing experiences with the facility’s nursing staff, certified nursing assistants (CNAs), and the overall quality of rehabilitation services, describing them as attentive, professional, and compassionate. The spacious private rooms were frequently highlighted for their amenities, including large wardrobes, comfortable electric recliners, televisions with DIRECTV, and small kitchen areas complete with mini-fridges and microwaves. These features contributed to an environment deemed comfortable for recovery.

Patients enjoyed the nutritious food offered at Advanced Health Care; the meals received consistent accolades for being tasty and well-prepared. Residents had three meals delivered daily to their rooms or wheeled to them if necessary due to medical conditions. The variety on the menu allowed for choice beyond just a daily special—a welcome aspect that many appreciated during their stays. Personalized physical therapy sessions were also acknowledged as beneficial by numerous clients; these sessions seemed to be rigorous yet tailored to individual recovery needs.

Despite these positive aspects regarding care from nursing staff and therapists, several critics raised alarms about administrative disorganization within the facility. Some patients reported cancellations of essential doctor's appointments without proper communication or consent from either patients or family members—actions deemed potentially life-threatening for those with specific health conditions. A notable incident involved a patient having lab tests scheduled late in the evening without prior notice or consideration of waking them up first. This lack of coordination among administration raised concerns about patient safety and continuity of care.

Moreover, issues arose with discharge processes that left some families frustrated. One reviewer noted that there was no follow-up visit upon discharge from therapy or guidance concerning home physical therapy arrangements promised by administration, which they claimed never materialized weeks after leaving the facility. Others observed discrepancies in record-keeping during intake assessments related to education levels that pointed towards insufficient attention to detail from admin personnel.

Another limiting aspect mentioned was how COVID-19 protocols affected visitation rights; family members could only visit under strict guidelines that limited social interaction within communal dining settings. While one reviewer praised the facility's commitment to prioritizing health safety measures amid ongoing pandemic concerns, they lamented how those restrictions could contribute significantly to feelings of isolation among patients undergoing rehabilitation without regular family visits.

In summary, while Advanced Health Care of Albuquerque boasts commendable staff dedicated to delivering quality patient care through individualized therapy programs and catering nutritious meals in a comfortable setting, systemic flaws in administrative procedures have led many families to call for improvements in organization and communication processes. With rigorous attention needed on improving these operational aspects alongside maintaining high standards in patient-facing services, there remains an opportunity for potential growth at this otherwise promising rehabilitation center.

Restaurants

• McDonald's (0.4 miles)
• Whataburger (0.5 miles)
• La Cumbre Brewing Company (0.5 miles)
• McDonald's (1.6 miles)
• Cocina Azul (1.6 miles)
• Golden Pride BBQ Chicken & Ribs (1.7 miles)
• Magokoro (1.7 miles)

Pharmacies

• Walgreens (0.5 miles)
• Pharmerica (1 miles)
• Walmart Pharmacy (1.2 miles)
• Smith's Food & Drug (1.2 miles)
• UNM Hospital Outpatient Pharmacy (1.4 miles)
• Walgreens (1.6 miles)
• Walgreens (1.9 miles)

Places of Worship

• Faith Chapel (0.6 miles)
• Saint George Greek Orthodox Church (2.6 miles)

Physicians

• Midtown Family Medicine (0.9 miles)
• Abq Health Partners (1 miles)
• Albuquerque Rehabilitation & Rheumatology PC (1.2 miles)
• High Country Macula (1.3 miles)
• Unm Cancer Center - R Steven Padilla MD (1.4 miles)
• University of New Mexico Health Sciences Center (1.5 miles)
• Deana Dr - Dr Deana Mercer Mercer MD (1.6 miles)

Parks

• Altura Park (1 miles)
• Workers Memorial Park (1.8 miles)
• Midtown Dog Park (2.3 miles)
• Graves Park (2.4 miles)
• Roosevelt Park (2.6 miles)
• Hyder Park (2.8 miles)

Hospitals

• UNM Cancer Reseach and Treatment Center (1.4 miles)
• Unm Psychiatric Center (1.5 miles)
• Carrie Tingley Childrens Hospital (1.5 miles)
• Albuquerque Indian Health Center (1.6 miles)
• University of New Mexico Hospital (1.6 miles)
• Children's Hospital of New Mexico (1.6 miles)
• Heart Hospital of New Mexico (2.2 miles)

Cafes

• Humble Coffee Company (1.8 miles)
• Starbucks (1.8 miles)
• Olympia Cafe (2.2 miles)
• Satellite Coffee (2.2 miles)
• Michael Thomas Coffee (2.2 miles)
• Starbucks (2.3 miles)

Transportation

• Alvarado Transportation Center (2.8 miles)
• Amtrak & Greyhound Station (2.9 miles)

Theaters

• Regal Winrock IMAX & RPX (2.9 miles)