Camino Healthcare

Pros

• Odelia Healthcare provided excellent rehabilitation healthcare for a 94-year-old patient, with a clean facility and daily room cleaning.
• The staff at Odelia Healthcare worked as a unified team, ensuring effective communication between nurses, nutritionists, physical therapy, and social services.
• Residents received consistently good food quality, with options for seconds available.
• Families appreciated the dedication and professionalism of the healthcare staff members who contributed to their loved ones' recovery.
• Some patients experienced compassionate care from the CNAs and caring nurses despite challenges in the facility.

Cons

• The facility is described as "mis-managed," leading to poor care and service.
• Complaints about bed sores worsening over time were ignored despite multiple reports.
• The staff allegedly caused injuries during transfers and failed to address the complaints regarding these incidents.
• Requested medical services, such as podiatry, were never provided despite being listed as available.
• There were instances of verbal abuse from aides that went unaddressed after complaints were filed.
• Food quality was consistently criticized, with descriptions of inedible meals and dietary needs being disregarded.
• Leadership cuts corners and does not prioritize patient care or concerns raised by families.
• Rehabilitation services were deemed almost non-existent, leading to a fear for patients' health and safety.
• Administration obstructed necessary transfers by demanding payment for inadequate services rendered.
• Overall dissatisfaction with the nursing staff's professionalism and communication was expressed repeatedly, highlighting issues of understaffing and lack of support from management.

Review

The reviews of Odelia Healthcare in New Mexico paint a complex picture of the facility's performance and quality of care, with experiences ranging from highly positive to deeply concerning. On one hand, some families express immense gratitude for the rehabilitation services their loved ones received. One reviewer highlighted their 94-year-old father's recovery after a week at Presbyterian Hospital, praising Odelia Healthcare for its clean environment and the staff's cohesive teamwork. They respected how responsibilities were clearly delineated among nurses—some focusing on immediate healthcare needs while others handled medication distribution. This interdepartmental communication was noted as being seamless, particularly between nursing staff, nutritionists, physical therapists, and social services. The reviewer emphasized that this level of coordination was integral in helping their father regain his strength and mobility after a significant medical event.

Another family member echoed this sentiment regarding their grandfather’s care at Odelia Healthcare. As a nurse themselves, they had high standards for the facility and noted that despite the common negative perceptions surrounding long-term care establishments, the staff at Odelia demonstrated genuine compassion and professionalism. They specifically lauded the quality of food provided—a notable mention since food often becomes a point of contention in such facilities. The reviewer felt reassured knowing that their grandfather was receiving dedicated support from health professionals when family could not provide it directly.

However, starkly contrasting these positive accounts are reviews detailing serious grievances about the institution's operation and standard of care. One frustrated family expressed outrage over what they described as mismanagement during their mother’s restorative stay at Odelia Healthcare. After nearly five months there to heal from ailments sustained during her hospital stay—including an exacerbated bedsore—they reported no improvement in her condition. More alarming were claims regarding injuries sustained during transfers by aides—issues compounded by an apparent lack of response to complaints filed regarding these mishaps.

Compounding these grievances were reports of inadequate attention to dietary needs; reviewers recounted instances where specific dietary requirements were ignored or mishandled entirely by kitchen staff who appeared untrained or ill-prepared to manage residents’ needs appropriately. Another disheartened individual even described meals served as “indescribable,” leading them to question both kitchen operations and overall resident well-being due to poor nutritional management.

Additional criticisms extended into administrative practices within Odelia Healthcare itself; another review chronicled an experience with administration blocking a transfer request under questionable terms involving payment disputes related to therapy services that should have been rendered sooner than they were. Frustrations around insufficient support from social workers further fueled concerns about leadership effectiveness within the organization—a belief underscored by far-reaching issues attributed more broadly to staffing shortages affecting moral and operational efficacy.

Despite some positive remarks directed toward dedicated nursing assistants (CNA) who endeavored to provide compassionate care amid overwhelming circumstances marked by understaffing challenges, the overall sentiment shared among dissatisfied patrons painted an unsettling narrative regarding accountability—or lack thereof—from higher management levels through frontline caregiving roles at Odelia Healthcare. Reviewers lamented a failure in leadership structures needing reevaluation if meaningful improvements are ever hoped for in meeting resident expectations or industry standards moving forward.

In conclusion, while some families have found comfort in placing loved ones at Odelia Healthcare based on commendable rehabilitation results fueled mainly by committed caregivers alongside exemplary support systems during transitional healing phases post hospitalization—the glaring issues raised throughout other reviews certainly cast shadows upon these successes prompting urgent attention necessary towards rectifying organizational deficiencies deserving resolution across various operational sectors within this reputable establishment yet facing critical scrutiny following tragic occurrences experienced firsthand rather than distant hearsay alone.

Physicians

• Albuquerque Rehabilitation & Rheumatology PC (0.2 miles)
• Unm Cancer Center - R Steven Padilla MD (0.3 miles)
• UNM Dermatology Clinic (0.6 miles)
• UNM Hospital Lobo Care Clinic and Senior Health (0.7 miles)
• Vein Center Of New Mexico (0.7 miles)
• Khoo & Associates Cardiology and Wellness (0.8 miles)
• New Mexico Surgical Associates PA (0.9 miles)

Hospitals

• UNM Cancer Reseach and Treatment Center (0.3 miles)
• Carrie Tingley Childrens Hospital (0.5 miles)
• Heart Hospital of New Mexico (0.9 miles)
• Unm Psychiatric Center (1.1 miles)
• Lovelace Medical Center - Downtown (1.1 miles)
• University of New Mexico Hospital (1.1 miles)
• Children's Hospital of New Mexico (1.1 miles)

Pharmacies

• UNM Hospital Outpatient Pharmacy (0.4 miles)
• Pharmerica (0.8 miles)
• Smith's Food & Drug (1.6 miles)
• Albuquerque City Drug (1.7 miles)
• Walgreens (1.7 miles)
• Walgreens (1.7 miles)
• Walgreens (1.7 miles)

Restaurants

• Golden Pride BBQ Chicken & Ribs (0.9 miles)
• Whataburger (1.1 miles)
• Copper Lounge (1.3 miles)
• Frontier (1.5 miles)
• Freddy's Frozen Custard & Steakburgers (1.5 miles)
• La Cumbre Brewing Company (1.5 miles)
• Taco Bell (1.6 miles)

Cafes

• Starbucks (1 miles)
• Olympia Cafe (1.4 miles)
• Satellite Coffee (1.5 miles)
• Michael Thomas Coffee (1.9 miles)
• Humble Coffee Company (2.1 miles)
• Starbucks (2.1 miles)
• Starbucks (2.3 miles)

Places of Worship

• Faith Chapel (1 miles)
• Saint George Greek Orthodox Church (1.4 miles)
• Highland Baptist Church (3.2 miles)

Parks

• Graves Park (1.4 miles)
• Roosevelt Park (1.6 miles)
• Altura Park (1.7 miles)
• Hyder Park (2.4 miles)
• Workers Memorial Park (2.6 miles)
• Midtown Dog Park (3.2 miles)

Transportation

• Alvarado Transportation Center (1.5 miles)
• Amtrak & Greyhound Station (1.6 miles)