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4.2 from 131 reviews
5 stars
86
4 stars
18
3 stars
7
2 stars
2
1 stars
18
Overall Review of Spanish Trails
caveat10 reviews mention this
Care is uneven and sometimes delayed
Residents and families describe delays and gaps in care that can become serious.
Several reviews describe breakdowns in day-to-day care and follow-through, including difficulty reaching nursing, slow call-light response, and long waits for help. Families also mention medication and doctor-access problems, as well as issues like untreated symptoms, delayed scheduling, and comfort needs not being met on time. Some accounts mention preventable outcomes tied to staffing or routine checks, including pressure-related skin concerns and trouble responding to falls or urgent needs.
common9 reviews mention this
Therapy support is a bright spot
Physical and occupational therapy is frequently described as consistent and helpful.
A recurring positive theme is rehab therapy, with multiple families saying physical therapy helped residents regain strength, mobility, and progress after injuries. Some reviews specifically call out occupational therapy, and others describe therapists working at the resident’s pace and being attentive during sessions. Even among mixed experiences, therapy is often singled out as the most dependable part of the stay.
common20 reviews mention this
Staff warmth shows up repeatedly
Many residents and families describe staff as friendly, kind, and helpful.
Across the reviews, families and residents frequently describe caring, compassionate, and friendly interactions from nursing, CNAs, therapists, and front-desk staff. Several accounts mention being welcomed, treated with respect, and getting support with questions, updates, and care transitions. A few reviews also distinguish between generally kind staff and problems tied to staffing levels or communication, suggesting the experience can vary by shift or unit coverage.
common12 reviews mention this
Clean facilities with mixed condition reports
Residents often mention cleanliness, though a few report major odor and hygiene concerns.
Many reviews describe the facility as clean, well kept, and modern, with some noting rooms and common areas staying tidy during recovery. At the same time, a smaller number of reviews include strong negative descriptions tied to odor and hygiene perceptions in and around dining areas and bathrooms. Taken together, the feedback suggests cleanliness is a strength for many families but not consistently experienced.
caveat9 reviews mention this
Communication can be hard to reach
Families report difficulty getting timely answers and updates.
Multiple reviews describe phone calls and messages going unanswered or being hard to get through, even after repeated follow-ups. Families also mention long call-light response times and difficulty connecting with the right person, including nurses or physicians. Several accounts emphasize that progress depends on the family advocating consistently, especially when scheduling, medication timing, or urgent issues come up.
caveat7 reviews mention this
Understaffing and staffing turnover concerns
Some families say understaffing and staffing changes affect care.
A few reviews mention being short-staffed, particularly at night, and describe extended waits for assistance. Some families also report staff turnover or agency staffing, describing caregivers who did not know their loved one’s needs, including for residents with dementia. Even when staff members are described as caring, these accounts tie staffing coverage to missed check-ins, slower responses, and uneven daily support.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Types of Care
Skilled Nursing Facility
Transportation
Albuquerque International (7 miles away)
Care Services
High acuity care
Nearby Places of Interest
This area of Albuquerque, New Mexico, offers convenient access to a variety of amenities that may appeal to seniors looking for a comfortable living environment. With several pharmacies in close proximity, accessing necessary medications and healthcare supplies is easy. Additionally, there are numerous restaurants nearby offering a diverse selection of dining options. The presence of reputable physicians and hospitals in the vicinity ensures quality healthcare services are readily available. Parks and cafes provide opportunities for relaxation and socialization, while places of worship allow residents to nurture their spiritual well-being. Public transportation options, such as the Alvarado Transportation Center and Amtrak & Greyhound Station, offer convenience for those who prefer not to drive. Overall, this area provides a range of essential services and recreational opportunities that may make it an appealing choice for senior living.
Pharmacies
Walgreens (0.4 miles)
Medicine Chest (1.1 miles)
Pharmerica (1.9 miles)
Walgreens (2.1 miles)
Walgreens (3 miles)
UNM Hospital Outpatient Pharmacy (3 miles)
Rx Innovations (3.1 miles)
Restaurants
Sadie's of New Mexico (0.9 miles)
Casa Rondena Winery (1.4 miles)
Campo (1.6 miles)
McDonald's (1.7 miles)
Whataburger (1.8 miles)
Subway (1.8 miles)
La Cumbre Brewing Company (2.1 miles)
Physicians
High Country Macula (1.5 miles)
Abq Health Partners (2.3 miles)
Women's Specialists of New Mexico (2.5 miles)
Albuquerque Rehabilitation & Rheumatology PC (2.5 miles)
RAA Imaging & High Resolution (2.8 miles)
Raa Imaging (2.8 miles)
Unm Cancer Center - R Steven Padilla MD (2.9 miles)
Parks
Graves Park (2 miles)
Altura Park (3.5 miles)
Petroglyph National Monument (3.8 miles)
Cafes
Starbucks (2.7 miles)
Starbucks (3.1 miles)
Olympia Cafe (4 miles)
Places of Worship
Faith Chapel (2.8 miles)
Saint George Greek Orthodox Church (3.8 miles)
Hospitals
UNM Cancer Reseach and Treatment Center (2.9 miles)
Spanish Trails is located at 1610 Renaissance Blvd NE, Albuquerque, NM 87107 in Bernalillo County, New Mexico
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Interior, Rehabilitation, Physical Therapy, Exercise Room, Stairs, and Massage Room
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Skilled Nursing Facility
Albuquerque International (7 miles away)
High acuity care
Home care preserved mom's comfort and dignity, giving the family relief and peace of mind.
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