Spanish Trails Rehabilitation Suites
Save1610 Renaissance Boulevard Ne, Albuquerque, NM 87107
For more information about senior living options: (844) 490-3973
The reviews paint a picture of a skilled facility that can be a lifeline for some residents, but for others it has been a source of serious concern and distress. On one end of the spectrum, families describe a place that is clean, well-kept, and staffed by kind, responsive caregivers who do their best to support recovery, with nurses, physical therapists, and front-desk teams praised for their effort and warmth. In these accounts, residents often receive good rehabilitation attention, and family members feel welcomed and allowed to visit, sometimes even bringing pets to see their loved ones. Several reviewers specifically highlight the rehabilitation team, noting that physical therapy and occupational therapy can be a strong point of the facility, with staff who are dependable and patient, helping patients regain strength at a steady pace.
Yet alongside the praise are a multitude of troubling reports that center on safety lapses, communication breakdowns, and what appears to be chronic understaffing or mismanagement. A recurring theme is the care of residents with advanced dementia who require constant supervision and assistance. One particularly alarming story describes an elderly loved one who fell from a bed on day two and was found attempting to crawl, with no indication of how long she had been on the floor. The same reviewer recounts weeks of difficulty obtaining medications, including having to borrow essential meds after hours because a nurse had the keys and could not be reached. Other details reinforce a sense of neglect: a resident unable to reach food and being fed with a straw because the tray lacked utensils, a failure to bathe, and recurrent delays in attending to basic needs.
Communication issues appear repeatedly. Families report long delays in answering calls or messages, missed or delayed doctor access, and inconsistent scheduling of physician visits or referrals. In one notably stark account, a patient who needed a catheter could not be arranged promptly when the nurse could not reach the doctor, and only after the family threatened to call 911 was the clinician reachable and the catheter inserted. These stories contribute to a perception that, even when staff are kind, the system behind them is insufficient to meet urgent medical needs. The same thread shows up in the discharge process: patients who could not participate in care because of dementia were told they would be discharged for non-participation, prompting multiple appeals, and in some cases leading to a chaotic transit situation, including an ambulance after the family insisted.
There are serious administrative and billing concerns as well. A reviewer describes receiving detailed bills for another patient addressed to their relative, and attempts to reach the billing department went unanswered. There is mention of an item billed after an appeal had been approved, further fueling a sense of disorganization and lack of accountability in the business side of care. The distress is compounded by a behavioral cue from the facility that some reviewers felt was ethically questionable: a sign in the lobby offering a free drink in exchange for leaving a five-star Google review, suggesting that some online praise may be incentivized rather than solely earned.
Other feedback focuses on daily living conditions and the physical environment. Some reviewers mention a noticeable odor of urine and feces near the dining areas as they move from the lobby to other parts of the building, hinting at broader issues with cleanliness and odor control that can be distressing for visiting families and residents. In contrast, other comments emphasize that the common areas, rooms, and the overall facility are clean and well maintained, underscoring that experiences can vary significantly from floor to floor or shift to shift.
The spectrum of experiences also includes more nuanced testimonials. A number of residents and family members describe moments of exceptional care - compassionate CNAs, responsive front-desk staff, and supportive teammates who helped families navigate the rehab process. The care teams themselves are sometimes praised for their effort and dedication, even if systemic issues limit what they can achieve. Some reviewers highlight that, with a strong advocate present, the facility can be an effective place for rehabilitation and recovery, with therapy teams that stay aligned with patients' pace and needs.
Overall, the sentiment is mixed and cautions prospective families to do their homework carefully. The facility is described as new and visually appealing on the surface, with some outstanding staff and a capable rehab program, but the care quality for residents with complex needs - especially those with advanced dementia - appears inconsistent, and safety, communication, and administrative practices raise significant concerns for many families. Visitors are urged to verify staffing levels, ensure reliable access to doctors and medications, assess call-light response times, and have a clear plan for ongoing oversight and advocacy if choosing this facility. Acknowledging the positives, families should also be aware of reports about delays, discharge practices, and billing confusion, and should consider both in-person observations and candid conversations with current staff before making a decision.
Spanish Trails Rehabilitation Suites in Albuquerque, NM is a premier assisted living community that offers exceptional amenities and top-notch care services. Our residents enjoy a comfortable and fulfilling lifestyle in our fully furnished suites, complete with private bathrooms and convenient kitchenettes.
Our community provides a wide range of amenities to ensure our residents' needs are met. We have a beauty salon, gaming room, small library, fitness room, and computer center for entertainment and relaxation. Residents can also enjoy spending time in our beautiful garden or outdoor space. Wi-Fi/high-speed internet is available throughout the community for those who want to stay connected.
At Spanish Trails Rehabilitation Suites, we prioritize the well-being of our residents. Our care services include 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. We also offer medication management and diabetes diet support for those with specific health needs. Our mental wellness program aims to promote cognitive health and emotional well-being.
Residents can look forward to delicious meals served restaurant-style in our charming dining room. We cater to special dietary restrictions to ensure everyone's dietary needs are met. Concierge services are available to assist with any personal requests or inquiries.
Our community organizes a wide array of activities for residents to engage in each day. From fitness programs to planned day trips, there is always something fun happening at Spanish Trails Rehabilitation Suites. Residents are encouraged to participate in resident-run activities and take advantage of the scheduled daily activities.
Located in Albuquerque, our community offers convenient access to various amenities nearby. There are four cafes, parks, pharmacies, restaurants within close proximity as well as places of worship and hospitals for easy healthcare access.
At Spanish Trails Rehabilitation Suites, we strive to provide a comfortable and enriching lifestyle for our residents while ensuring their physical and emotional well-being is taken care of by offering top-notch amenities and quality care services.
Spanish Trails Rehabilitation Suites is located at 1610 Renaissance Boulevard Ne, Albuquerque, NM 87107 in Bernalillo County, New Mexico
Spanish Trails Rehabilitation Suites on seniors.fyi includes 10 photos including images showing interior, artwork, lobby, decor, seating area, lighting, television, bedroom, and more.
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