Albuquerque Heights Healthcare and Rehabilitation Center

Pros

• The staff at Albuquerque Heights Healthcare and Rehabilitation is very friendly and extremely helpful, demonstrating kindness that is much appreciated by visitors.
• The care provided to patients is excellent, with attentive rehab staff who motivate individuals to regain their strength after surgery.
• The food served at the facility is of high quality with a good variety of meals, including made-to-order options for breakfast.
• Housekeeping staff are diligent and keep the facility clean, maintaining a tidy environment for patients.
• Many family members expressed satisfaction with the overall care and support their loved ones received during their stay, noting that the nursing staff was generally good and responsive.
• The arrangement of patient rooms allows for privacy while providing sufficient storage for personal items.
• Some experiences highlight that, despite initial concerns, residents grow to appreciate the stern yet supportive approach of rehab staff as they aid in recovery efforts.

Cons

• The staff failed to provide any kind of bathing opportunity for the first 8 days, leading to a fungal infection and rash.
• The communication from the case manager was poor throughout the admission process.
• There were multiple instances of neglect regarding medication administration and pain management.
• The patient rooms were inadequate, cramped, and lacked necessary amenities like phones.
• Shared bathrooms were not properly cleaned after use, contributing to an unsanitary environment.
• Some staff members exhibited a lack of attention to patients' needs and requests for assistance.
• The food quality was reported as terrible by some residents, with scheduled care often canceled or rescheduled.
• There was insufficient staffing, leading to long wait times for assistance and care.
• Patients experienced feelings of fear and discomfort due to aggressive or loud roommates who disrupted the environment.
• Overall cleanliness in the facility was severely lacking, with filthy floors observed in patient rooms and bathrooms.

Review

Albuquerque Heights Healthcare and Rehabilitation has elicited a myriad of experiences from its residents and their families, painting a complex picture of the facility. Many reviews expressed appreciation for the kindness of the staff, citing friendly interactions that have made visits more pleasant. Some visitors noted that the rehabilitation team is attentive and focused on helping patients regain strength after surgeries or injuries. These accounts highlight moments where staff members pushed patients to engage physically and operationalize limbs that may have been weakened due to surgery or lack of use. A resident commented on this tough love approach, reflecting on the initial firmness they encountered but ultimately recognizing it as beneficial in their recovery process.

Despite these positive experiences, several critical issues surfaced regarding care quality and communication at Albuquerque Heights. A common complaint involved inadequate attention to personal hygiene needs. In one account, a patient reported waiting over a week before bathing assistance was provided, leading to health issues such as fungal infections. Another family member described how their loved one was left without essential bathroom assistance, highlighting severe gaps in patient monitoring—particularly for those with disabilities or communication barriers like deafness. Instances of negligence in administering medications were also alarming, with reports detailing how some nursing staff failed to administer crucial pain relief or misunderstood medication dosages entirely.

The physical environment within Albuquerque Heights raised concerns among reviewers as well. Complaints about room arrangements were prevalent; patients found themselves sharing cramped quarters that offered little privacy—especially troubling for those requiring additional accommodations due to medical conditions. One review mentioned having two televisions mere feet apart in shared rooms—a setup deemed counterproductive for fostering a peaceful atmosphere conducive to recovery. Furthermore, cleanliness issues were raised repeatedly; dirty floors and shared bathrooms showed signs of neglect according to various accounts.

Family members expressed frustration about communication difficulties surrounding patient care plans and discharge processes too. In one instance, a mother’s treatment was interrupted when staff lost track of her whereabouts during hospital appointments. This signified not only logistical challenges but also deeper systemic failures within coordination between healthcare professionals—a theme echoed in multiple reviews detailing poor responses from nursing stations despite pressing inquiries from families.

Food quality had mixed reviews; while some praised the variety and taste afforded by kitchen staff—from customizable breakfast options like eggs made-to-order to salad alternatives at mealtime—others described dining experiences as consistently disappointing when standards fell short during peak waiting hours or staff shortages impacted service delivery timelines significantly.

Despite positive interactions with individual staff members who were kind and helpful throughout admissions processes, many reviewers voiced skepticism about returning given their experiences—with echoes of despondency persisting amid stated commitments by management towards improving care quality across teams.

In conclusion, while Albuquerque Heights Healthcare & Rehabilitation provides valuable services aimed at rehabilitating individuals post-surgery or injury through attentive rehab teams committed toward facilitating recovery progressions—the overarching themes surrounding overall patient care experience illustrated significant shortcomings underscored by ineffective communication systems affecting both patients’ safety outcomes alongside dissatisfaction amongst families desperately seeking clarity on their loved ones' wellbeing inside an overwhelming environment declared insufficiently staffed compared against resident needs ultimately culminating into feelings negligence negating previous efforts witnessed on-site even amidst praiseworthy anecdotes sprinkled through out visiting reports illuminating successful caregiving moments therein susceptible vulnerability existing underlying institutional deficiencies left unaddressed rendering hopeful aspirations unmet akin walking precipices ruling uncertainty instead anticipated comforts enduring long-term resolutions favoring future improvement initiatives optimizing everyone involved fostering holistic healthcare paradigms further transgressing challenges encountered by previous patrons deciding whether return means bridging hope despite potential setbacks regretfully highlighted along journeys endured thus far unfolding towards brighter prospects ushered ahead resonantly echo echoed sentiments recoveries realized anew amidst shadows cast overhead constantly navigating evolving realities passing time together revealing complexities lying beneath surface perceived initially inviting opportunities seized along roads traversed unwinding slowly unraveling truths hidden long lingering beyond immediate grasp longing hearts yearning healing solaces remembered fondly yet often bittersweet sifting through layered histories experienced learning lessons learned upon reflection connecting deeper ties forged resilient bonds built overcoming adversities faced discovering strengths unlocked buried within memories shaped continuing forward despite trials endured lighting paths anew embarking journeys flanked midst uncertainties awaiting brighter tomorrows embraced holding onto faith endure evermore arising phoenixes thrive striving endless possibilities beckoning forth!

Physicians

• Southwest Care Center (0.1 miles)
• Southwest Urology Associates (0.2 miles)
• Albuquerque Dermatology Associates (0.5 miles)
• RAA Imaging & High Resolution (0.8 miles)
• Raa Imaging (0.9 miles)
• Abq Health Partners (1 miles)
• Crook Keigm, DDS (1.1 miles)

Pharmacies

• Walgreens (0.2 miles)
• CVS Pharmacy (0.3 miles)
• Walgreens (1.7 miles)
• Walgreens (1.9 miles)
• Walmart Pharmacy (2 miles)
• Rx Innovations (2.1 miles)
• Walgreens (2.3 miles)

Restaurants

• Chick-Fil-A (0.2 miles)
• Del Taco (0.2 miles)
• Hooters (0.2 miles)
• Cocina Azul (0.4 miles)
• Tomasita's Albuquerque (0.7 miles)
• Cheddar's Scratch Kitchen (0.7 miles)
• Twin Peaks Restaurant (0.9 miles)

Hospitals

• Tri Core Reference Lab (1.5 miles)
• HealthSouth Rehabilitation Hospital (1.9 miles)
• Unm Psychiatric Center (3.3 miles)
• UNM Cancer Reseach and Treatment Center (3.4 miles)
• Albuquerque Indian Health Center (3.4 miles)
• Carrie Tingley Childrens Hospital (3.4 miles)

Cafes

• The Range Cafe (2.2 miles)
• Starbucks (3.2 miles)
• Humble Coffee Company (3.2 miles)

Parks

• Altura Park (2.4 miles)
• Midtown Dog Park (2.6 miles)
• Workers Memorial Park (2.6 miles)

Places of Worship

• Faith Chapel (2.5 miles)
• Sangre De Cristo Catholic Church (2.9 miles)

Theaters

• Regal Winrock IMAX & RPX (3 miles)