Albuquerque Heights Healthcare and Rehabilitation Center in Albuquerque, NM
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103 Hospital Loop NE, Albuquerque, NM 87109
For more information about senior living options: (844) 490-3973
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The care team is kind and the facility is clean. The staff are attentive and consistently go above and beyond for residents and families. The Director of Nursing and the Administrator are exceptional leaders. The experience at the facility has been truly wonderful; the staff are amazing and treat families like family. Phil the Dietary Manager does an exceptional job in the kitchen. Kyra was a pleasure to work with. The environment is fantastic and the staff are very helpful. The therapy team was professional, thorough, and kind. The admissions department made the stay easy from the start. The facility is well staffed and the staff provide utmost compassion.
The facility is terrible and chronically understaffed. The food is bad, CNAs are rude, and the unit managers are unhelpful. The staff neglected to obtain a CT scan and misled about prior authorization, causing dangerous delays. The room did not have a working phone and family members were unable to reach anyone or get timely updates. PT/OT and speech therapy were not provided as promised; therapies were inconsistently delivered. Residents are showered only twice a week, and communication with families is frequently poor. Discharge planning and overall family communication are mishandled, with little or no discussion of plans with patients. Front desk and phone lines are often unresponsive; calls go unanswered for long periods. Patients have been left stranded or inadequately transported, indicating poor coordination of care. The facility has had reports of urine odor, dirty rooms, and general hygiene concerns. A patient's ring was reportedly stolen during hospice care, which is unacceptable. The facility is not a place to leave a loved one; safety and dignity appear compromised.Albuquerque Heights is best suited for seniors who need intensive inpatient rehabilitation and for families who can stay actively involved in the care plan. The facility often delivers solid PT/OT and a recovery-focused environment, with clean, orderly conditions and staff who, when at their best, treat residents like family. It is particularly well matched to patients coming from surgery or acute illness where movement, strength, and discharge to home are the primary goals. Those who can maintain regular family contact to monitor progress and advocate for timely therapies tend to see the strongest benefits. For anyone seeking a facility that runs with near flawless communication and unwavering consistency every day, alternatives deserve real consideration.
On the strength side, the rehab program frequently stands out. Several reviews highlight therapists who push patients to regain function in practical, motivating ways, with named teams and individuals who make the workouts purposeful. The nursing and admissions teams are praised for professionalism, accessibility, and leadership at times, especially when the DON and Administrator are present and engaged. Cleanliness and an orderly building are common positives, and the facility can feel welcoming during visits and therapy sessions. When the focus is on getting a patient back on their feet, Albuquerque Heights can be a capable, even excellent, partner.
Yet the downsides are persistent and hard to overlook. Staffing patterns emerge repeatedly as the single biggest risk: families report short-staffed floors, delayed responses to nurse calls, and difficulty reaching the front desk or specific care team members. The most troubling stories center on missed or delayed medications, limited or inconsistent therapy access, and gaps in discharge planning. Food quality is described variably, with some meals praised and others labeled unpalatable; more important is the recurring worry that basic daily care - bathing, mobility assistance, and timely communication - does not consistently meet expectations. There are also heavily negative anecdotes about neglect or mistreatment, and several reviews raise alarms about patient dignity and safety.
Those pros and cons do not cancel each other out in a neat balance; rather, the best use of Albuquerque Heights hinges on the care goals and the family's ability to supervise and advocate. For residents who thrive on a strong rehab team and can tolerate some variability in day-to-day communication, the therapy-centered approach and clean environment can offset occasional gaps in responsiveness. The facility's leadership and some frontline staff demonstrate genuine commitment, and that can translate into meaningful improvements in function and mood during a rehab stay. However, for seniors who require constant, proactive oversight, immediate medication administration, and consistently timely updates - without family involvement - the risks become more pronounced and less tolerable.
Families weighing alternatives should consider the facility for rehab-focused care while preparing contingency plans. Those who have had prior experiences with persistent phone issues, missed calls, or delayed updates may want to compare similarly situated centers with stronger family-communication tracks and higher staffing ratios. Patients with complex medical needs, concerns about pain management, or a history of nonadherence to treatment plans may encounter disproportionate challenges here. If the goal is a facility that can reliably partner with families in coordinating care, discharge planning, and ongoing medical oversight, it is wise to broaden the search.
Practical steps help families make a confident choice. Schedule multiple visits at different times, including times when therapy is in progress, to observe interactions between staff, residents, and families. Request direct conversations with the Director of Nursing and the Administrator, and ask for a current, detailed care plan for any loved one, including PT/OT goals and the discharge timeline. Inquire about staffing levels on the unit, response times to nurse calls, and the process for handling medication administration and changes. Establish a clear point of contact for daily updates and insist on a written communication plan you can rely on. If these assurances cannot be consistently met, or if ongoing family advocacy feels necessary to sustain quality, consider alternative facilities with a stronger track record in reliability and transparent communication. Albuquerque Heights remains a viable option for rehab-driven care, but it requires disciplined oversight and realistic expectations about day-to-day operations.
21 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Albuquerque International (7 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Albuquerque Heights Healthcare and Rehabilitation Center in Albuquerque, NM is a premier assisted living community offering a wide range of amenities and care services.
Residents can enjoy the comforts of home with fully furnished accommodations that include cable or satellite TV, a dining room, a kitchenette, and Wi-Fi/high-speed internet. The center also provides housekeeping services to ensure a clean and comfortable living environment.
For those who appreciate the outdoors, there is a garden and outdoor space where residents can relax and enjoy nature. Additionally, move-in coordination services are available to help make transitioning into the community as seamless as possible.
When it comes to care services, the center offers 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. There is also coordination with health care providers to ensure residents receive comprehensive medical care. Medication management is provided to ensure proper administration of medications, and special dietary restrictions like diabetes diets can be accommodated.
Residents can stay engaged and socially active through scheduled daily activities offered by the center. For dining options, there are three cafes nearby where residents can enjoy meals off-site if desired. Special dietary restrictions are taken into consideration when meal preparation and service are provided within the community.
Convenience is key at Albuquerque Heights Healthcare and Rehabilitation Center with numerous nearby amenities including parks for outdoor recreation, pharmacies for easy access to medications, physicians for medical care needs, restaurants for dining out options, places of worship for spiritual guidance, theaters for entertainment purposes, and hospitals for emergency medical situations.
Overall, this assisted living community offers a comfortable and supportive environment where residents can receive personalized care while maintaining their independence.
Albuquerque Heights Healthcare and Rehabilitation Center is located at 103 Hospital Loop NE, Albuquerque, NM 87109 in Bernalillo County, New Mexico
Albuquerque Heights Healthcare and Rehabilitation Center on seniors.fyi includes 6 photos including images showing building, outdoors, wheelchair, interior, reception area, lobby, seating, outdoor, and more.
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