Tender Heart Assisted Living in Albuquerque, NM

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Tender Heart Assisted Living in Albuquerque, NM

4308 Tulane Drive NE, Albuquerque, NM 87107

For more information about senior living options: (844) 490-3973

4.2 from 20 reviews
5 stars
15
4 stars
1
3 stars
0
2 stars
1
1 stars
3

Board and Care Home Memory Care

Tender Heart Assisted Living Costs & Pricing

Tender Heart Assisted Living offers competitive monthly rates for its residents, with semi-private rooms priced at $3,500 and private rooms at $4,000. When compared to the average costs in Bernalillo County, which stand at $3,285 for semi-private accommodations and $4,602 for private options, Tender Heart provides a more affordable choice. Additionally, when looking at state averages across New Mexico - $3,324 for semi-private and $4,391 for private rooms - Tender Heart maintains a consistent value that appeals to families seeking quality care without exceeding their budget. Overall, Tender Heart Assisted Living strikes a balance between affordability and comfort, making it an attractive option for those considering long-term care solutions.

Floor plansTender Heart Assisted LivingBernalillo CountyNew Mexico
Semi-Private$3,500$3,285$3,324
Private$4,000$4,602$4,391

What level of care are you interested in?

Assisted Living

Memory Care

Independent Living

Skilled Nursing Facility

Continuing Care Retirement Community (CCRC)CCRC

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    Overall Review of Tender Heart Assisted Living

    Pros

    • pro The staff were wonderful here.
    • pro The staff were very caring toward residents; they took very good care of my mom.
    • pro The staff were professional and caring, and the home is beautiful and clean.
    • pro The facility is immaculate and feels like a small, family setting with lots of personal care.
    • pro The staff are sincere and care about residents' well-being; the home is clean.
    • pro Tender Heart Assisted Living is one of the best facilities, with polite and attentive staff who provide amazing care.

    Cons

    • pro The facility was accused of abuse by Adult Protective Services and removed from care.
    • pro The facility repeatedly failed ABQ health department inspections.
    • pro The facility neglected residents' wishes to see their families and was perceived as rushing a loved one's death.
    • pro There is a large infestation of bed bugs in the facility, including the resident's room.
    • pro The staff were described as not caring about their jobs and lacking professionalism.
    • pro The home had odors and cleanliness concerns.
    • pro The reviewers described the facility as heartless and lacking compassion.

    Review

    Tender Heart Assisted Living in Albuquerque is best suited for families seeking an intimate, home-like setting where caregivers know residents by name, build relationships, and deliver personal attention daily. The community appears to serve seniors who want a manageable, small-scale environment rather than a large campus, with a strong emphasis on warmth, courtesy, and direct interaction with staff and leadership. Medicaid acceptance is a practical virtue for families navigating budget constraints, and the on-site culture tends toward social integration - residents get personalized help, engage in shared activities, and enjoy a calm, residential atmosphere. This combination makes Tender Heart appealing for those who value comfort, continuity, and straightforward access to care.

    However, this is not a universally suitable choice. Families with loved ones requiring strict, hospital-grade oversight or complex medical protocols may find the setting too modest. The most serious concerns raised in multiple reviews involve allegations of neglect, family-access friction, and a perception that safety and accountability were compromised. Additionally, reports of health department inspection failures and a bed-bug issue point to potential lapses in environmental safety and regulatory compliance. For anyone prioritizing airtight risk management and uncompromised infection control, alternatives with stronger external oversight may be preferable.

    The strongest positives center on staff dedication and a home-like culture. Reviews repeatedly describe caring, professional caregivers who are attentive, patient, and capable of getting residents up and active, with palpable warmth and humor that helps families feel at ease. Cleanliness and a tidy, odor-free environment recur as standout attributes, and many families speak highly of the facility's ability to create meaningful moments - family-style meals, outdoor patio time, and respectful handling of end-of-life needs. These pros matter a great deal when the goal is consistent companionship and daily stability in a small setting. They, in turn, partially offset the more troubling reports, provided robust corrective actions are visible and ongoing.

    Yet the downsides cannot be dismissed. The anecdotes about neglect of a loved one's wishes, and the claim that visits and communication were curtailed, cast a shadow over the otherwise affectionate caregiver narrative. The mention of repeated health department inspection failures signals a need for sharper compliance and quality-control discipline. The bed-bug assertion, if true, underscores serious pest-control shortcomings that directly affect residents' safety and well-being. For families, the critical test is whether the facility demonstrates concrete remediation, transparent reporting, and consistent, verifiable improvements in safety, cleanliness, and complaint resolution before relying on it for long-term placement.

    In weighing alternatives, consider what matters most: a highly regulated environment with proven incident-free records, or a smaller-scale setting where staff attention is intense but oversight may be mixed. For families prioritizing predictability, external audits, and fewer rumored safety issues, another Albuquerque option with a stronger inspection history could be a better fit. For those who prize Medicaid flexibility, a warm, tightly knit community, and daily personal care, Tender Heart remains compelling - so long as due diligence confirms current standards are being upheld and a clear plan exists to address past concerns.

    Bottom line: Tender Heart Assisted Living delivers the kind of intimate, caregiver-focused experience that many families want for a loved one who tolerates a modest level of clinical oversight. It excels in atmosphere, personal attention, and resident interaction, with the added benefit of Medicaid compatibility. The decision hinges on risk tolerance: if safety, pest control, and regulatory compliance are non-negotiables, continue the search or demand transparent corrective actions before committing. If the preference is a small, affectionate community where staff genuinely know residents, and the family can verify ongoing improvements, Tender Heart can be a confident choice.

    Features

    Types of Care

    • Board and Care Home Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
    • Memory Care Memory CareMemory care is crucial for seniors as it provides specialized support and services for individuals with dementia or Alzheimer's disease. These programs offer a safe and secure environment where residents receive personalized care, cognitive stimulation, and help with daily activities. Memory care helps seniors maintain their independence, quality of life, and dignity while also providing peace of mind for their families.

    Pets

    • Dogs allowed Dogs allowed"Pet friendly" senior living communities are important for seniors because pets provide companionship, reduce feelings of loneliness and depression, promote physical activity and mental stimulation, and offer a sense of purpose and responsibility. Pets can improve overall well-being and quality of life for seniors in many ways.

    Amenities

    • Activities on-site Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
    • Bath tubs Bath tubsBath tubs are important for seniors because they provide a safe and relaxing way to bathe, helping to prevent slips and falls while promoting independence and overall well-being.
    • Beautician on-site Beautician on-siteHaving a beautician on-site at a senior living community is important for seniors as it allows them to easily access grooming and personal care services, boosting their self-esteem and overall well-being. It also provides convenience and helps seniors maintain their sense of independence and personal style.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Indoor common areas Indoor common areasIndoor common areas are crucial for seniors as they provide a space for socialization, recreation, and community engagement, promoting overall well-being and reducing feelings of isolation and loneliness.
    • Outdoor common areas Outdoor common areasOutdoor common areas are important for seniors as they provide a space for socialization, physical activity, and relaxation. Being outside in nature can improve mood and overall well-being, while also encouraging movement and engagement with others. These spaces can help combat feelings of isolation and promote a sense of community among residents.
    • Private PrivatePrivacy is important for seniors as it allows them to maintain their independence, dignity, and sense of control over their own lives. It also gives them the space and freedom to relax, reflect, and engage in activities that bring them joy and fulfillment. Creating private spaces within senior living facilities is crucial for promoting overall well-being and quality of life.
    • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
    • Respite or short term stays offered Respite or short term stays offeredRespite or short term stays provide seniors with a temporary solution when their regular caregiver is unavailable, offering them the opportunity to receive additional care and support during times of need, while also giving caregivers a chance to rest and recharge.
    • Wheelchair accessible showers Wheelchair accessible showersWheelchair accessible showers are crucial for seniors as they provide a safe and independent bathing option for those with mobility challenges. These showers help prevent falls and allow seniors to maintain their dignity and autonomy while ensuring they can bathe comfortably.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Albuquerque International (6 miles away) Albuquerque International (6 miles away)

    Care Services

    • Ambulatory care Ambulatory care"Ambulatory care services provide essential medical support and treatment to seniors without requiring hospitalization, allowing them to maintain their independence and quality of life while managing chronic conditions or receiving routine medical care."
    • Diabetic care Diabetic careDiabetic care is crucial for seniors as they are more susceptible to developing diabetes due to aging and other health conditions. Proper management of diabetes can help prevent complications such as heart disease, vision loss, and nerve damage, improving the overall quality of life for seniors in senior living communities.
    • High acuity care High acuity careHigh acuity care is important for seniors because it provides specialized medical attention and support for individuals with complex medical needs. This level of care ensures that seniors receive the appropriate treatment and assistance to maintain their health and quality of life as they age.
    • Incontinence care Incontinence careIncontinence care is essential for seniors to maintain their dignity, hygiene, and overall quality of life. By addressing incontinence issues promptly and effectively, seniors can enjoy a sense of independence and comfort in their daily activities.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.

    Dining

    • Meals provided Meals provided"Meals provided" are crucial for seniors in assisted living communities as it ensures they have access to nutritious, balanced meals without the stress of meal planning and preparation. This can help promote overall health and well-being for seniors who may have limited mobility or cognitive abilities.

    Activities

    • Activities on-site Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
    • Art classes Art classesArt classes are important for seniors because they provide a creative outlet, improve cognitive function, reduce stress and anxiety, promote socialization, and enhance overall well-being and quality of life.
    • BBQs or picnics BBQs or picnicsBBQs or picnics provide seniors with social interaction, enjoyment of the outdoors, and a sense of community, contributing to their overall well-being and quality of life.
    • Birthday parties Birthday partiesBirthday parties are important for seniors as they provide an opportunity for celebration, socialization, and joy. They allow seniors to feel special and appreciated, boosting their mood and overall well-being. Additionally, birthday parties can help combat feelings of isolation and loneliness by fostering connections with friends, family, and community members.
    • Day trips and outings Day trips and outingsDay trips and outings are important for seniors as they provide opportunities for socialization, mental stimulation, physical activity, and a break from daily routines. These experiences can enhance overall well-being and quality of life for older adults living in senior communities.
    • Holiday parties Holiday partiesHoliday parties are important for seniors because they provide opportunities for socialization, community involvement, and mental stimulation. These festive events offer a sense of belonging and connection during a time that can be lonely for many older adults. Additionally, participating in holiday celebrations can boost mood and overall well-being for seniors living in senior living communities.
    • Live musical performances Live musical performancesLive musical performances can provide seniors with a sense of joy, nostalgia, and connection. Music has the power to evoke emotions and memories, improve mood and cognitive function, and foster social interaction among seniors. It can also serve as a form of therapy and stress relief for older adults, making it an important activity to include in senior living communities.
    • Reminiscence programs Reminiscence programsReminiscence programs are vital for seniors as they provide opportunities for them to reflect on their life experiences, share memories with others, and maintain cognitive function. These programs can improve mood, stimulate social interaction, and enhance overall well-being for older adults.

    Description

    Tender Heart Assisted Living in Albuquerque, NM is an exceptional memory care community that provides specialized care for individuals with Alzheimer's disease and other forms of dementia. Our dedicated team of trained professionals is committed to ensuring the well-being and comfort of our residents.

    Our community offers a range of amenities designed to enhance the quality of life for our residents. Each suite includes a private bathroom and residents have access to both indoor and outdoor common areas where they can socialize with others or participate in various activities. We understand the importance of maintaining personal hygiene and offer bath tubs and wheelchair accessible showers. Residents also have access to cable or satellite TV and high-speed internet throughout the facility.

    At Tender Heart Assisted Living, we prioritize personalized care services to meet individual needs. Our staff provides diabetic care, assists with high acuity needs, manages medication administration, and provides necessary incontinence care. We strive to create a comfortable living environment where all residents feel safe and thriving.

    Engaging activities are an important part of daily life at Tender Heart Assisted Living. Our diverse activity calendar includes art classes, BBQs/picnics, birthday parties, day trips/outings, holiday parties, live musical performances, and reminiscence programs. We believe that staying active physically, mentally, and socially is vital for maintaining a fulfilling lifestyle.

    Located in Albuquerque's vibrant community, our assisted living community benefits from its convenient location surrounded by essential amenities. With four cafes nearby, residents can enjoy dining options outside the facility as well as having multiple choices for groceries or supplies from 19 pharmacies nearby. Accessible healthcare is readily available with 31 physicians located within close proximity along with nine hospitals for any medical emergency situations.The presence of one place of worship and nearby theaters provide opportunities for cultural enrichment as well.

    At Tender Heart Assisted Living in Albuquerque, NM, we pride ourselves on providing exceptional memory care services in a warm and welcoming environment.

    Nearby Places of Interest

    This part of Albuquerque, New Mexico, offers a convenient and accessible location for seniors looking for quality healthcare services, dining options, pharmacies, places of worship, and recreational activities. With several physicians' offices nearby such as Abq Health Partners and Southwest Urology Associates, as well as hospitals like UNM Cancer Research and Treatment Center and University of New Mexico Hospital within a short distance, residents can easily access medical care. There are also a variety of restaurants including Cocina Azul and Cheddar's Scratch Kitchen for dining out, as well as pharmacies like Walgreens and CVS Pharmacy for prescription needs. Additionally, there are parks like Altura Park and cafes such as Starbucks and Humble Coffee Company for leisurely outings. Overall, this area provides a comprehensive range of amenities that cater to the needs of seniors looking to settle in a convenient and vibrant community in Albuquerque.

    Physicians

    • Abq Health Partners (0.3 miles)
    • High Country Macula (0.7 miles)
    • Southwest Urology Associates (0.9 miles)
    • Southwest Care Center (0.9 miles)
    • RAA Imaging & High Resolution (1.2 miles)
    • Raa Imaging (1.3 miles)
    • Albuquerque Dermatology Associates (1.3 miles)

    Restaurants

    • McDonald's (0.5 miles)
    • Cocina Azul (0.5 miles)
    • Cheddar's Scratch Kitchen (0.7 miles)
    • Tomasita's Albuquerque (0.8 miles)
    • La Cumbre Brewing Company (0.9 miles)
    • Del Taco (0.9 miles)
    • Chick-Fil-A (1.1 miles)

    Pharmacies

    • Walgreens (1.1 miles)
    • CVS Pharmacy (1.2 miles)
    • Walgreens (1.5 miles)
    • Pharmerica (1.8 miles)
    • Walmart Pharmacy (1.9 miles)
    • Walgreens (2 miles)
    • Walgreens (2.1 miles)

    Places of Worship

    • Faith Chapel (1.9 miles)

    Hospitals

    • Tri Core Reference Lab (2.1 miles)
    • HealthSouth Rehabilitation Hospital (2.3 miles)
    • UNM Cancer Reseach and Treatment Center (2.6 miles)
    • Carrie Tingley Childrens Hospital (2.7 miles)
    • Unm Psychiatric Center (2.8 miles)
    • Albuquerque Indian Health Center (2.9 miles)
    • University of New Mexico Hospital (2.9 miles)

    Parks

    • Altura Park (2.1 miles)
    • Workers Memorial Park (2.6 miles)
    • Midtown Dog Park (2.8 miles)
    • Graves Park (3 miles)

    Cafes

    • Starbucks (3 miles)
    • Humble Coffee Company (3 miles)
    • The Range Cafe (3.1 miles)
    • Starbucks (3.4 miles)

    Theaters

    • Regal Winrock IMAX & RPX (3.4 miles)

    Frequently Asked Questions

    How much does it cost to live at Tender Heart Assisted Living in Albuquerque, NM?
    Where is Tender Heart Assisted Living?
    Does Tender Heart Assisted Living provide care for residents with dementia or Alzheimer's disease?
    Does Tender Heart Assisted Living allow residents to have pets?
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