Addus Healthcare in Albuquerque, NM

Pros

• The owner was really good.
• The aide they sent provided the care and assistance that was needed.
• The caregivers were very pleasant.
• Families were very happy with the care and residents seemed well taken care of.
• The driving service was pleasant and would be used again if needed.

Cons

• They were unprofessional and unorganized.
• They had to wipe each fingertip with a Clorox bleach wipe multiple times, leaving their fingertips raw.
• The fingerprinting technician did not help roll their fingerprints and had them do it themselves, getting frustrated when not perfect.
• They should go somewhere else for fingerprinting.
• They discovered bed sores because staff didn't turn or check on the resident until late at night.
• The owner was sometimes good, but if she didn't come, no one else would unless someone pressed them constantly.
• The service was not dependable or reliable; the first caregiver never showed up and got lost.
• The second caregiver came, did a few tasks, and left before the mom returned, leaving the dad alone.
• Getting in touch with Addus Healthcare was hard; it took multiple attempts to get a callback, and the aide was not particularly personable or friendly.

Review

This community is best suited for families seeking flexible, light-to-moderate assistance and practical transportation options, rather than round-the-clock medical oversight. The strongest fit is a senior who mostly needs help with errands, getting in and out of bed with occasional mobility support, and some companionship, while tolerating variability in staffing and responsiveness. When staff are present and the administrator is engaged, the experience can feel competent and approachable; there are moments where the care team appears capable and friendly, and the driving/transport service can ease daily logistics for non-driving seniors.

Those evaluating alternatives should consider options designed for steadier, more predictable staffing and stronger clinical oversight. If dependable caregiver schedules, consistent assignments, proactive monitoring, or rapid escalation of care are essential, other agencies or local facilities with a demonstrated track record in continuity of care and wound-prevention protocols may be a better fit. Families who cannot tolerate inconsistent communication or gaps in daily care should plan to explore other providers that prioritize predictable coverage and clearer accountability.

On the positive side, the reviews repeatedly highlight pleasant, personable aides and a transportation function that works well when in use. For families relying on occasional rides or assistance with errands, this can translate into meaningful, practical support without the friction that sometimes accompanies more medically intensive settings. The anecdote of an actively involved owner suggests that when leadership is present, issues receive attention and care plans can be adjusted. In short, there is substantive value for straightforward, non-urgent support needs delivered by a courteous caregiving team.

Yet the main drawbacks loom larger for anyone with more demanding care requirements. Reliability appears inconsistent: there are documented instances of a caregiver not showing up and others leaving patients alone or without timely attention. Communication is uneven, with some families reporting difficulty getting returned calls or timely updates. The most concerning element is the care quality captured in the bed-sore incident, which underscores a risk that a resident may not be turned or monitored as frequently as necessary. When administrative lapses intersect with direct care gaps, the potential for harm or deterioration increases noticeably.

Administratively, a pattern emerges: unorganized processes and frustrated interactions during onboarding or routine contact can color the entire experience. The fingerprinting episode - frustration, raw fingertips, and a sense that the process was mishandled - serves as a proxy for broader operational friction. While this is not a clinical failure in itself, it signals a culture that may struggle to respond quickly or with the level of precision families expect. Prospective clients should come with explicit expectations around communications, caregiver assignments, and a clear point person who will follow through on concerns and care adjustments.

Decision-ready guidance: request a formal, written care plan with assigned caregivers for a minimum two-week rotation, and insist on a dedicated supervisor who will provide weekly check-ins and rapid escalation if turning, skin checks, or daily oversight are slipping. Ask for references from families with residents who have similar needs and verify the exact process for scheduling, changes, and respite coverage. If the priority is robust reliability and proactive medical-follow-through, power the conversation with concrete metrics - response times to calls, caregiver continuity, and documented turning schedules. If these elements cannot be guaranteed, families should consider alternatives that deliver steadier oversight and more consistent day-to-day care.

Restaurants

• Sadie's of New Mexico (0.1 miles)
• Casa Rondena Winery (0.6 miles)
• Subway (1.3 miles)
• Campo (1.5 miles)
• McDonald's (1.8 miles)
• Vic's Daily Cafe (2.1 miles)
• Cheddar's Scratch Kitchen (2.3 miles)

Pharmacies

• Walgreens (1.3 miles)
• Medicine Chest (2 miles)
• Rx Innovations (2.5 miles)
• Pharmerica (2.6 miles)
• Walgreens (3 miles)
• Walgreens (3.2 miles)
• CVS Pharmacy (3.3 miles)

Physicians

• High Country Macula (1.9 miles)
• Women's Specialists of New Mexico (2.3 miles)
• Raa Imaging (2.6 miles)
• RAA Imaging & High Resolution (2.6 miles)
• Abq Health Partners (2.6 miles)
• Southwest Care Center (2.9 miles)
• Southwest Urology Associates (3 miles)

Hospitals

• HealthSouth Rehabilitation Hospital (2.8 miles)
• Tri Core Reference Lab (3.1 miles)
• UNM Cancer Reseach and Treatment Center (3.7 miles)
• Carrie Tingley Childrens Hospital (3.9 miles)
• Comadre A Comadre (4.1 miles)
• Heart Hospital of New Mexico (4.2 miles)
• Unm Psychiatric Center (4.3 miles)

Parks

• Graves Park (2.9 miles)
• Petroglyph National Monument (4.1 miles)
• Altura Park (4.1 miles)

Places of Worship

• Faith Chapel (3.5 miles)

Cafes

• Starbucks (3.5 miles)
• Starbucks (3.6 miles)
• Satellite Coffee (3.7 miles)
• Starbucks (4 miles)

Theaters

• Regal Cinema UA Cottonwood Stadium 16 (3.5 miles)