ElderCare Solutions

Pros

• Hospice de la Luz provided wonderful care to both the patient and the family.
• Hospice de la Luz's staff were excellent from the first day through the passing.
• Hospice de la Luz has been a Godsend to the family.
• The advice and support from Hospice de la Luz were heaven-sent.
• Hospice de la Luz's level of care exceeds expectations, with endless compassion and outstanding expertise.
• Hospice de la Luz staff are receptive, gracious, and truly concerned about patient needs.
• Hospice de la Luz cares deeply about the people they help and is dedicated to their wellbeing.
• The team at Hospice de la Luz walked the family through the death process and kept them informed.
• Hospice de la Luz provided information and resources that helped the family navigate decisions and find appropriate services.
• The physician and nurses at Hospice de la Luz were attentive, kind and caring, ensuring comfort and peace.
• Hospice de la Luz honored veterans with a pinning ceremony and supported the family with warmth.
• Albuquerque is lucky to have Hospice de la Luz.

Cons

• One reviewer described Hospice de la Luz as horrible, noting that their father suffered screaming pain for eight days before it was controlled and calling the care abuse and horrendous.
• A reviewer alleged that Hospice de la Luz refused to tell why their mother was placed on hospice and questioned the accuracy of the death certificate listing Alzheimer's disease.
• A reviewer urged others not to use Hospice de la Luz, stating the staff were not professional, not empathetic, and did not care about the family.

Review

Hospice de la Luz is portrayed here through a tapestry of heartfelt stories that span several years and many families, all centering on a shared experience of end-of-life care that is described as compassionate, comprehensive, and deeply supportive. Across the reviews, the organization is praised for more than just medical oversight: they are credited with guiding families through difficult decisions about where loved ones should be placed, offering practical recommendations, and creating an environment where patients can be comfortable and dignified during their final days. The overall impression is one of a resourceful partner that helps families navigate medical, logistical, and symbolic steps at a time when every choice weighs heavily.

One of the most consistent themes is the quality of care from the first contact through to the patient's passing. Several reviewers emphasize that the staff are not only clinically capable but also emotionally attuned to both patients and families. The messages describe prompt communication, attentive bedside care, and a level of patience that helps families understand what is happening and what to expect. In many accounts, the care team is depicted as going above and beyond to ensure that comfort and dignity are prioritized, and that families feel supported rather than overwhelmed by the process.

Personal stories highlight poignant moments that illustrate the impact of compassionate care. For example, one reviewer recounts an aunt's passing after four days of presence by loved ones, with last words described as "I am safe." The caregiver team offered gentle encouragement and level-headed advice, helping the family face dementia's long goodbye with a steadiness that felt almost like a lifeline. These narratives emphasize not only medical relief but also emotional solace, spiritual care, and practical guidance that helps families stay grounded during an intensely vulnerable period.

Volunteer and staff collaboration is a notable pillar in these testimonials. A long-time volunteer describes the organization as exceptionally receptive and caring, praising specific individuals such as volunteer coordinator Wilda Martinez and Dr. Lovette. They recount tangible outcomes from this partnership - creating useful and unusual items, coordinating care during a husband's sudden illness in the COVID era, and ensuring that the patient's well-being remained the central focus even when hospital information was hard to obtain. This perspective underscores a culture of teamwork and community involvement that extends beyond patient care into the broader network of support that families rely on.

The reviews also reflect a broader sense of the organization's reach and its role in the larger care ecosystem. Multiple accounts describe learning about Hospice de la Luz through friends or colleagues, then turning to them for information, guidance, and resources that proved helpful in making difficult decisions about care settings and end-of-life planning. In some stories, hospice staff helped with transitions to assisted living, coordinated with physicians, and even assisted the family after death - such as smoothing funeral arrangements when others were less reliable. A reviewer recalls accompanying a brother through a hospice journey in another state and recognizing that Hospice de la Luz set a distinctly high standard, a benchmark that reinforced Albuquerque as a place where families can find exceptional end-of-life support.

Bereavement and ongoing support after a loved one's death appear frequently in the narratives. Families describe continued check-ins, recognition of last wishes, and ongoing sensitivity to the emotional aftershocks of loss. Several reviewers note that professionals remained available for guidance and reassurance long after the immediate medical needs had passed, helping loved ones navigate the grieving process and the practicalities that follow a death. This ongoing connection is framed as a meaningful extension of the compassionate care that characterized the patient's final days.

Another thread in the collection highlights care that honors service and honors patients' life histories. There are mentions of veteran-specific rituals, such as a Veteran's Pinning Ceremony, which adds a ceremonial dimension to the compassionate care, acknowledging military service and providing an additional layer of dignity and respect for the patient and family. The staff's kindness and attentiveness extend to family members as well, underscoring a holistic approach that treats the patient and their loved ones as a unit.

Not every review is uniformly glowing, and one account offers a starkly critical perspective. In that instance, a family member describes extreme pain and a perception of abuse and poor care, asserting that the experience was the opposite of professional or empathetic. Another reviewer notes a lack of transparency regarding why a relative was placed on hospice and points to a discrepancy between the death certificate and the medical history. These negative voices serve as important reminders that, while the overall pattern is overwhelmingly positive, no care organization is without fault and individual experiences can diverge significantly.

Taken together, the collection presents Hospice de la Luz as a highly regarded provider in Albuquerque, known for compassionate, patient-centered end-of-life care and robust support for families. The dominant narrative features professional clinicians, responsive coordination, and a deep commitment to guiding families through medical decisions, daily care, and the grieving process. The stories emphasize both the dignity of the patient's final days and the practical, emotional, and spiritual scaffolding that families rely on during one of life's most challenging chapters.

Restaurants

• Vic's Daily Cafe (0.3 miles)
• Craft Republic (0.8 miles)
• Cracker Barrel (0.9 miles)
• Subway (1 miles)
• Twin Peaks Restaurant (1 miles)
• Tomasita's Albuquerque (1.2 miles)
• Sadie's (1.2 miles)

Pharmacies

• Rx Innovations (0.4 miles)
• Allison David MD (1.3 miles)
• Walgreens (1.7 miles)
• Walgreens (1.9 miles)
• CVS Pharmacy (2.1 miles)
• Smith's Food & Drug (2.8 miles)
• Walgreens (2.9 miles)

Hospitals

• HealthSouth Rehabilitation Hospital (0.6 miles)
• Tri Core Reference Lab (1 miles)

Physicians

• Presbyterian Obstetrics and Gynecology in Albuquerque on Pan American Fwy (0.9 miles)
• Raa Imaging (0.9 miles)
• RAA Imaging & High Resolution (1 miles)
• Optum Ophthalmology & Optometry (1.2 miles)
• Aspire (1.3 miles)
• New Mexico Cancer Center (1.3 miles)
• Southwest Care Center (1.7 miles)

Cafes

• Starbucks (1.9 miles)
• The Range Cafe (3.5 miles)
• Satellite Coffee (3.9 miles)

Places of Worship

• Faith Chapel (3.8 miles)
• Sangre De Cristo Catholic Church (4.3 miles)

Parks

• Altura Park (4 miles)
• Workers Memorial Park (4.3 miles)
• Midtown Dog Park (4.4 miles)
• Graves Park (4.5 miles)

Theaters

• Regal Cinema UA Cottonwood Stadium 16 (4.1 miles)