Albuquerque Rehabilitation Center

Pros

• The facility is beautiful and clean with a friendly staff.
• Staff are on top of requests and very helpful.
• Physical therapy is highly regarded and provided by excellent therapists.
• The atmosphere is lively, friendly, and welcoming.
• The staff are courteous, kind, and considerate, making patients feel valued.
• The Medicaid specialist, D. Ochoa, is generous with her time and helps families navigate coverage.
• Community volunteers, like the Mighty Palo Duro Singers, contribute to a warm, engaging environment.
• The dining room is praised as an excellent experience with varied menu options.
• The facility is described by some as one of the best rehab centers in Albuquerque or New Mexico.

Cons

• The staff treat patients like they are idiots.
• The food is unbelievably bad, often served cold, not on schedule, and sometimes inedible.
• The call buttons aren't answered promptly, sometimes taking hours.
• A patient near them yells for help at night, keeping others awake.
• Some staff seem to think the patient's situation is funny and show a lack of pride.
• A dead roach was found under a bed and remained for three days.
• The staff dismissed concerns about the roach, saying "you are bigger than the roach."
• After leaving, some patients are told never to return, which feels punitive.
• Rooms can be misassigned or not prepared properly (bed not made, wrong room).
• The patient bathroom was dirty and needed cleaning.
• There were delays in initiating standard care for serious infections (e.g., C. diff) with poor communication to the family.

Review

The collection of reviews paints a picture of Genesis Albuquerque Rehabilitation as a place that many families and patients come to with hopeful expectations, and often leave feeling inspired by the care and energy inside. Across several accounts, the facility is repeatedly described as clean, bright, and welcoming, with a cheerful atmosphere and a genuine sense that the staff care about the people they treat. Therapeutic services, especially physical therapy, are frequently highlighted in a highly positive light, with reviewers calling the rehab program "great," "above board," and an asset that makes the entire experience worthwhile. The environment itself - often described as beautiful, calm, and lively without being chaotic - sets a positive tone for recovery and interaction, and there are many stories of patients and families forming meaningful connections with the clinicians and therapists.

Alongside the praise for therapy and atmosphere, several reviews emphasize the kindness and dedication of individual staff members. Families recount staff who are patient, attentive, and willing to go the extra mile to explain treatments, coordinate with doctors, or assist with transitions from hospital to rehab. Volunteers and guest visitors also note a warm welcome and a sense that residents are kept engaged through activities, piano sessions, and other group events. A recurring thread is the appreciation for team members who make complex care feel cohesive: case managers who navigate insurance and coverage, and Medicaid specialists who lend time and support to families trying to secure necessary services. In this sense, the facility can feel like a well-oiled community where various specialists collaborate to support recovery.

Yet, the picture is not one-note. A number of reviewers point to significant operational and quality-of-life concerns that tempered the overall experience. Some patients and family members describe frustrating gaps in basic care, including instances where meals arrive late or cold, and where food quality can be inconsistent. There are mentions of a few rude or overwhelmed staff members, which can create a perception that patients are not always treated with the respect they deserve. The environment is sometimes described as too noisy or lacking the calm needed for restful nights, and there are specific anecdotes about delays in responding to call bells, with some nights characterized by uncomfortable levels of waiting. There are also more troubling moments, such as reports of a dead roach under a patient's bed and disputes over room readiness, including rooms not being prepared or bed linens not properly arranged at admissions. Taken together, these details remind readers that even in strong facilities, the day-to-day experience can hinge on subtle but important touches of cleanliness, timeliness, and attentiveness.

Medical care and communication emerge as another set of pivotal themes. A few reviews recount delays or gaps in treatment that have real consequences, particularly when patients are high risk or immunocompromised. One account from a clinical pharmacy professional describes a patient with a C. difficile infection where antibiotics or second-line therapies were delayed due to approvals and insurance processes, with family members not being fully informed about the status of care. The reviewer emphasizes the need for robust patient advocacy, documentation, and proactive communication with CMS and other oversight bodies. While this voice highlights systemic issues that go beyond individual staff, it underscores the importance of transparent, timely care and careful coordination between hospital discharge, the rehab facility, and payors.

Despite these concerns, many reviewers express strong confidence in Genesis Albuquerque's core strengths. Phrases like "Best Rehab in New Mexico" and "the second reason for my stay worked" point to a consensus that the rehabilitation program itself contains high-caliber therapists and a culture of improvement. Some patients and families describe the facility as a place where staff are "amazing," "caring," and "supportive," and where the overall experience feels transformative - enabling mobility, independence, and a sense of normalcy regained through disciplined therapy and compassionate guidance. The presence of arts, crafts, and community activities, along with the appreciation voiced for specific staff members and volunteers, reinforces the sense that the rehab center can be a thriving, humane environment for healing when it runs smoothly.

In summary, Genesis Albuquerque Rehabilitation is a facility that many families promote for its strong therapeutic core, welcoming environment, and dedicated staff. The reviews assemble a candid portrait of a place that can deliver exceptional rehab outcomes, meaningful social engagement, and reliable support from therapists and case managers. At the same time, the narratives caution that sustaining such quality hinges on consistent cleanliness, timely service, transparent communication, and robust clinical oversight. When these areas align, patients and families describe a rehabilitative experience that is not only effective but also deeply human - one that leaves them feeling hopeful about recovery and grateful for the care they received.

Physicians

• Presbyterian Obstetrics and Gynecology in Albuquerque on Pan American Fwy (0.1 miles)
• Raa Imaging (0.9 miles)
• RAA Imaging & High Resolution (0.9 miles)
• Optum Ophthalmology & Optometry (0.9 miles)
• Kentek (1.2 miles)
• New Mexico Cancer Center (1.3 miles)
• Aspire (1.3 miles)

Hospitals

• Tri Core Reference Lab (0.1 miles)
• HealthSouth Rehabilitation Hospital (0.5 miles)

Restaurants

• Cracker Barrel (0.2 miles)
• Sadie's (0.6 miles)
• Twin Peaks Restaurant (0.7 miles)
• Craft Republic (0.8 miles)
• Vic's Daily Cafe (1.1 miles)
• Tomasita's Albuquerque (1.4 miles)
• Chick-Fil-A (1.4 miles)

Pharmacies

• Rx Innovations (0.9 miles)
• Allison David MD (1 miles)
• Walgreens (1.3 miles)
• Walgreens (1.5 miles)
• CVS Pharmacy (1.8 miles)
• Smith's Food & Drug (2.1 miles)
• Smith's Food & Drug (2.1 miles)

Cafes

• Starbucks (2 miles)
• The Range Cafe (2.6 miles)

Places of Worship

• Sangre De Cristo Catholic Church (3.6 miles)
• Sandia Presbyterian Church (3.8 miles)
• Faith Chapel (4 miles)

Parks

• Midtown Dog Park (4 miles)
• Altura Park (4 miles)
• Workers Memorial Park (4.1 miles)

Theaters

• Regal Winrock IMAX & RPX (4.2 miles)