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3.6 from 113 reviews
5 stars
60
4 stars
9
3 stars
11
2 stars
5
1 stars
28
Overall Review of Las Palomas Center
common26 reviews mention this
Staff support is often praised
Residents and visitors frequently describe staff as kind, helpful, and professional.
Many reviewers say the staff treated them politely and made visits feel easy, from front desk check-in to nursing and therapy teams. Several families describe hands-on help with care needs and day-to-day support, including responsiveness to questions and concerns. Some reviewers also highlight teamwork and continuity of care as a reason they felt comfortable during rehab or recovery.
common6 reviews mention this
Therapy and rehab focus
Rehabilitation services are a frequent point of positive feedback.
A number of reviews mention physical and occupational therapy as well as therapists who pushed residents toward goals while keeping comfort in mind. Several reviewers describe therapy staff as motivated, patient, and professional, especially after falls or neurological issues. At the same time, a smaller set of comments raise concerns about delays in getting therapy once residents arrive.
caveat13 reviews mention this
Call buttons and staffing can lag
Some residents report slow response times for care requests.
Several reviews describe getting delayed assistance, including long waits for meals and difficulty getting help when call buttons were used. Some visitors and residents also say communication was not timely, such as when medications, water, towels, or discharge-related needs were not handled quickly. A few comments specifically connect problems to being short-staffed or disorganized on certain shifts.
caveat12 reviews mention this
Food quality varies, often cold
Meal quality and meal timing are inconsistent in reviews.
Some reviewers describe food as poor quality, bland, or served as institutional fare, while others note meals could be tasty on occasion. A recurring complaint is that meals arrived cold or were delivered late, and at least one review mentions difficulty with timing that affected blood sugar. Several residents also describe needing to request basic items like coffee, milk, or drinks because they were not arriving on time.
caveat17 reviews mention this
Cleanliness concerns show up repeatedly
Multiple reviews describe cleanliness problems and unpleasant odors.
A recurring negative theme involves dirty rooms and bathrooms, overflowing trash, and laundry not being changed as expected. Several reviews mention strong odors like urine, plus reports of soiled bedding or residents staying unbathed for stretches of time. While some reviewers say rooms looked clean and well kept, others describe an environment they felt was unsanitary and not adequately maintained.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Las Palomas Center on seniors.fyi includes 5 photos including images showing dining, interior, windows, exercise equipment, building, architecture, trees, outdoors, and more.
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Exercise Equipment, Gym, Rehabilitation, and Fitness
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21 resident community capacity
Skilled Nursing Facility
Beauty salon
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Telephone
Wi-Fi/high-speed internet available
Albuquerque International (10 miles away)
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions
Transportation arrangement (medical)
Transportation to doctors appointments
Recent remodeling and a positive Medicare rating.
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