Las Palomas Nursing & Rehab in Albuquerque, NM

Pros

• The staff were helpful and kind.
• Everyone was polite and inviting.
• Dorothy provided excellent care with respect.
• Noble and Feliciiano were truly excellent attendants.
• Becky and Julia, the nurses, were amazing.
• Omar was a great help and his patience was invaluable.
• The nursing staff and physical therapists have been wonderful in recovery care.
• Genesis Palomas is a very good facility with helpful admissions staff.

Cons

• This place is terrible.
• This facility is FILTHY!!!
• No stars!!!! Do not let your family or friends stay here if you care about them.
• This place NEEDS TO BE SHUT DOWN!!
• They are understaffed and the service is disorganized.
• The staff just doesn't seem to care; they're extremely rude and not compassionate at all.
• Feces and blood all over room and bathroom for over 10 days.
• The food is cold and of poor quality.

Review

Las Palomas Nursing & Rehab in Albuquerque is best suited for families seeking short-term, post-acute rehabilitation where personal attention from some staff can make a real difference, and where visiting families can stay actively involved in care. The community can work for residents who value direct, person-to-person support from nurses, aides, and therapists who show consistent dedication when staffing allows. It is not a luxury or high-end facility, and outcomes hinge on daily operations more than on glossy amenities. For families needing a predictable, steady environment with reliable medical management over the long term, this facility is not the safest default choice.

Those contemplating alternatives should pay close attention to the facility's variability. The strongest red flags are inconsistent staffing and care coordination, plus reports of neglected basic needs, delayed medications, and disorganized discharge planning. Several reviews describe unhygienic conditions, cold or late meals, and a perception that management prioritizes appearance or paperwork over resident welfare. Families with residents who require meticulous medication management, frequent assistance with activities of daily living, or a stable, contamination-free environment may find better options elsewhere. Also consider facilities with stronger, more transparent governance and proven, consistently reliable operations.

On the plus side, numerous accounts highlight genuinely compassionate, capable front-line staff and therapists. When care teams are present, residents receive attentive nursing care, supportive physical and occupational therapy, and timely efforts to coordinate appointments and transportation. Families repeatedly cite specific caregivers by name who made meaningful differences in a loved one's mood and progress. The atmosphere at times feels welcoming and collaborative: front-desk staff, admissions personnel, and therapists who communicate well with families - along with moments of genuine teamwork - can create a positive care feel that counters the more negative experiences reported at other times.

Yet the cons are persistent and serious enough to tilt risk in the balance. Understaffing emerges as a dominant theme, especially on weekends, with reports of inconsistent attendant care, delayed showers, and meals, as well as gaps in basic hygiene. Medication mishaps - missed doses, delayed administration, even reports of patients not receiving necessary meds - are repeatedly described as life-impacting. Cleanliness and odor concerns crop up in several reviews, including dirty rooms or bathrooms and shared spaces that feel chaotic. Disruptions to vital routines, such as therapy timing and room cleanliness, underscore a pattern of operational fragility that no single positive staff interaction can fully offset.

The practical takeaway is that the pros and cons here are highly context-dependent. When staff are adequately resourced and well-led, Las Palomas can deliver meaningful rehab outcomes, compassionate bedside care, and a humane, respectful visiting experience. However, the breadth and seriousness of negative experiences - ranging from maintenance and cleanliness issues to critical medication and safety lapses - mean that even strong individual staff performances may not compensate for systemic gaps. Families should approach with eyes wide open, prepared to monitor closely and advocate vigorously to safeguard a loved one's daily needs.

For families weighing this community, a disciplined due-diligence approach is essential. Visit multiple times, observe daytime and evening shifts, and ask to shadow the admission and discharge processes. Request a transparent outline of medication policies, staffing ratios on weekends, and a plan for addressing any cleanliness or odor concerns. Inquire about room configurations, noise levels, and how therapy sessions are scheduled and documented. If possible, seek corroboration from current residents or recent families beyond the promotional impressions. If a long-term, highly regulated, and consistently clean environment is non-negotiable, exploring other facilities in Albuquerque with stronger QA processes and steadier staffing is prudent. For families willing to actively oversee care and lean into advocacy, Las Palomas remains a viable option with caveats.

Physicians

• Vessel Health Harvey J White MD (0.2 miles)
• Premier Hearing (0.2 miles)
• New Mexico Spine (0.7 miles)
• Sandia Foot & Ankle (0.8 miles)
• Southwest Eyecare (0.9 miles)
• Retina Consultants of New Mexico (1.2 miles)
• Pacific Cataract and Laser Institute (1.3 miles)

Restaurants

• Flying Star Cafe- Paseo (0.3 miles)
• Chick-Fil-A (1.2 miles)
• Taco Bell (1.8 miles)
• Cracker Barrel (2 miles)
• Subway (2.3 miles)
• Sadie's (2.4 miles)
• Blake's Lotaburger (2.7 miles)

Pharmacies

• Smith's Food & Drug (0.3 miles)
• Walgreens (0.7 miles)
• Walgreens (1.3 miles)
• Allison David MD (1.8 miles)
• Smith's Food & Drug (1.8 miles)
• Rx Innovations (2.6 miles)
• Walgreens (2.9 miles)

Places of Worship

• Sandia Presbyterian Church (1.9 miles)
• Sangre De Cristo Catholic Church (3.9 miles)

Hospitals

• Tri Core Reference Lab (2.1 miles)
• HealthSouth Rehabilitation Hospital (2.2 miles)

Cafes

• Starbucks (2.5 miles)
• The Range Cafe (2.9 miles)
• Satellite Coffee (5.5 miles)

Transportation

• Sandia Peak Tramway (4.5 miles)

Theaters

• Regal Winrock IMAX & RPX (5.2 miles)

Parks

• Midtown Dog Park (5.2 miles)
• Workers Memorial Park (5.5 miles)