Las Palomas Nursing & Rehab

Pros

• The facility has undergone remodeling several times, indicating efforts to maintain and update the environment.
• The Medicare website rates the facility positively, suggesting some level of satisfaction among certain residents or families.
• There is potential for improvement with new management in place, which may lead to better care in the future.

Cons

• The staff at the facility lacks compassion and is extremely rude, showing little care for the patients.
• Residents received inadequate attention, leading to distressing situations such as severe pain and the need for emergency assistance.
• There were significant issues with medication management, including the discontinuation of critical medications, which could be life-threatening.
• Patients experienced neglect, resulting in bed sores and delayed responses to basic needs like diaper changes.
• The facility had ongoing issues with basic amenities, such as cold showers due to malfunctioning hot water systems.
• Despite good ratings on Medicare's website, the overall quality of care did not meet expectations, leaving families dissatisfied.
• The environment of the nursing home was unpleasant, often associated with a bad smell akin to other larger facilities.

Review

The reviews provided paint a concerning picture of the care and environment at this nursing facility, particularly regarding the treatment of residents. Many family members have expressed profound dissatisfaction with the attention given to their loved ones, emphasizing that compassion and diligence seem noticeably absent among the staff. One reviewer recounts a harrowing experience involving their father, who suffered excruciating pain to the point where he had to call 911 for assistance. This incident highlights not only the severity of his condition but also raises alarms about the lack of immediate support available from the facility's personnel.

Repetition in these accounts further underscores a systemic problem with care as multiple reviewers lament that their relatives did not receive timely or adequate therapy services despite being promised such amenities. The impression left by numerous family members is one of neglect, where it appears that basic needs and urgent requests are often overlooked or inadequately addressed. As one reviewer noted, they felt compelled to continually monitor and advocate for their father's well-being because they perceived that staff were not sufficiently attentive to his condition.

Compounding this frustration is the reported failure to provide essential physical care, leading to severe consequences like bed sores and unaddressed hygiene issues. For example, there was a troubling incident where an elderly resident was subjected to cold showers for weeks due to malfunctioning hot water?a situation described as both deplorable and unacceptable for anyone receiving care in a nursing home setting. Such lapses reflect poorly on facility management and indicate deeply-rooted flaws in operational protocols.

Another significant concern raised revolves around medication management?an issue deemed life-threatening by some reviewers. Families reported alarming changes in their loved ones' prescribed medications upon their transfer into this nursing home. Critical medications that were routinely administered were abruptly stopped without proper justification or assessment of risks involved in changing such regimens so suddenly. These experiences led families to question how seriously the establishment takes its responsibility toward patient safety and comfort.

Moreover, when medication adjustments were requested out of concern for residents? comfort, families experienced frustrating delays in receiving responses or action from medical staff. One reviewer recounted how medication requests could take hours before being fulfilled after placing orders with doctors?a process described as unacceptable considering the urgency often associated with pain management or other critical health needs.

Despite ostensibly good ratings on Medicare?s website?a detail frequently referenced by representatives of nursing homes?family experiences starkly contrasted with these assessments. Many found themselves bewildered at how such high ratings could reflect reality while enduring what they described as inadequate care firsthand. This dissonance has fostered distrust among families considering this facility for loved ones; many vow never to return based on their experiences.

In summary, potential residents and their families are urged to exercise caution when evaluating this nursing home based on collective feedback regarding staff responsiveness, quality of medical care, hygiene conditions, medication management practices, and overall compassion shown by caregivers. The repetitive nature of grievances suggests an institutional culture that may require significant reform before it can truly serve its mission of providing quality elder care in a respectful and dignified manner.

Physicians

• Vessel Health Harvey J White MD (0.2 miles)
• Premier Hearing (0.2 miles)
• New Mexico Spine (0.7 miles)
• Sandia Foot & Ankle (0.8 miles)
• Southwest Eyecare (0.9 miles)
• Retina Consultants of New Mexico (1.2 miles)
• Pacific Cataract and Laser Institute (1.3 miles)

Restaurants

• Flying Star Cafe- Paseo (0.3 miles)
• Chick-Fil-A (1.2 miles)
• Taco Bell (1.8 miles)
• Cracker Barrel (2 miles)
• Subway (2.3 miles)
• Sadie's (2.4 miles)
• Blake's Lotaburger (2.7 miles)

Pharmacies

• Smith's Food & Drug (0.3 miles)
• Walgreens (0.7 miles)
• Walgreens (1.3 miles)
• Allison David MD (1.8 miles)
• Smith's Food & Drug (1.8 miles)
• Rx Innovations (2.6 miles)
• Walgreens (2.9 miles)

Places of Worship

• Sandia Presbyterian Church (1.9 miles)
• Sangre De Cristo Catholic Church (3.9 miles)

Hospitals

• Tri Core Reference Lab (2.1 miles)
• HealthSouth Rehabilitation Hospital (2.2 miles)

Cafes

• Starbucks (2.5 miles)
• The Range Cafe (2.9 miles)
• Satellite Coffee (5.5 miles)

Transportation

• Sandia Peak Tramway (4.5 miles)

Theaters

• Regal Winrock IMAX & RPX (5.2 miles)

Parks

• Midtown Dog Park (5.2 miles)
• Workers Memorial Park (5.5 miles)