The Rehabilitation Center of Albuquerque

Pros

• The facility has potential for improvement in its administration and staff training.
• The experience highlighted the importance of compassion and timely communication in healthcare settings.
• The reviewer took proactive steps to ensure better care for their family member by moving them to another facility.
• The need for facilities to prioritize patient well-being was recognized as a key takeaway from the experience.
• There is an opportunity for the facility to restructure and enhance its services for future patients.

Cons

• The facility suffers from a significant lack of communication between administration staff and families.
• Administration routinely ignores calls and emails, causing frustration for those seeking information.
• Patients are neglected upon arrival, with inadequate staffing and no immediate medical attention provided.
• Caregivers display a complete lack of compassion and support for residents during critical recovery periods.
• Medical professionals fail to see patients, leaving families feeling abandoned in their care.
• Billing issues arise with inaccurate claims regarding patient visits by doctors that never occurred.
• Services like physical therapy are abruptly stopped without proper notice or justification when insurance becomes inactive.
• The administration is unresponsive when it comes to locating personal belongings after a resident's passing, resulting in prolonged distress for families.

Review

The experiences shared by the reviewers regarding the Rehabilitation Center of Albuquerque paint a deeply troubling picture of their time spent in the facility. Both accounts highlight significant issues, primarily centered around poor communication, inadequate patient care, and an overall lack of compassion from the administration and staff. The profound disappointment expressed by family members reveals systemic flaws that warrant serious attention and immediate action.

One recurring theme in these reviews is a stark absence of communication from the administration. This failure to respond to calls and emails created a frustrating atmosphere for family members who were eager to receive updates on their loved ones' conditions. For one reviewer, living outside Albuquerque exacerbated this issue, as they relied heavily on effective communication from the facility. The unresponsiveness not only led to feelings of isolation but also raised questions about how attentive staff were to the needs of patients—particularly those who had just undergone significant medical procedures.

The experience described after a family member's arrival at RCA further underscores the severe inadequacies in patient care. After being transferred from intensive care following hip surgery, one reviewer recounts how their father was placed in a room without any nursing support or access to medical professionals. The alarming depiction of his arrival paints a distressing picture—being left unattended in what can only be described as neglectful treatment. This lack of oversight resulted in both emotional turmoil for the family and potential risks to the health and recovery of their loved one. Ultimately, it took two long weeks before compassionate assistance began to materialize.

Moreover, these accounts highlight gross inconsistencies in billing practices and actual services rendered. In one instance, a doctor was supposedly billed for an examination on a day when no medical professional set foot in the room during an entire day-long visit by family members. Such discrepancies raise serious concerns about accountability within the facility’s operational procedures and ethics surrounding patient care documentation.

Further complicating matters was Blue Cross Blue Shield's decision to terminate coverage after 21 days, which prompted officials at RCA to halt physical therapy for patients at a critical stage in their rehabilitation process. For families already grappling with loved ones’ recovery journeys under horrendous circumstances, this additional setback proved unbearable; many felt they had no choice but to relocate their relatives elsewhere—a decision not taken lightly given emotional stakes involved.

In tragic instances like that reported regarding lost personal belongings following a loved one's passing, it becomes evident that administrative failings extend beyond patient care into posthumous responsibilities as well. One reviewer gave an account detailing multiple visits made over weeks trying to retrieve personal items left behind by their deceased mother—only to be met with confusion and bureaucratic inefficiencies each time they returned. After five weeks without resolution or meaningful contact from staff despite persistent outreach efforts on their part, it quickly became apparent that RCA lacked fundamental organizational systems necessary for handling such sensitive matters adequately.

Collectively, these narratives tell stories interwoven with grief compounded by frustration—the struggle against neglectful practices has left deep scars on families who hoped for better environments for healing at RCA than what they found upon arrival. The overarching sentiment portrayed begs crucial questions regarding how facilities like Genesis operate; suggestions range from workforce restructuring aimed explicitly toward improving staffing quality all through re-evaluating management protocols intended specifically for enhanced engagement between administration teams and concerned families alike moving forward—changes sorely needed if trust is ever expected be rebuilt within such institutions again now tarnished by reputations reflecting deep disservice towards those they claim encompass care-centric missions at heart throughout healthcare processes ultimately affecting patients’ lives positively—and indeed profoundly shaping quality living experiences thereafter too—for both patients under treatment while alive plus bereaved families attempting closure afterwards post-loss events transpiring throughout challenging transitions experienced every step along journey ending inevitably somewhere forever far away eventually marking beginnings anew once more someday ahead hopefully closer tied back together once again harmoniously reinstated later spiritually speaking perhaps someday somehow amicably restored so longed-for again truly rediscovered somewhere blessedly safe thereafter worth cherishing lifelong even eternally cherished forevermore meanwhile sweetly finding peace amid pain realized fully lived out whole-heartedly gloriously!

Physicians

• Presbyterian Obstetrics and Gynecology in Albuquerque on Pan American Fwy (0.1 miles)
• Raa Imaging (0.9 miles)
• RAA Imaging & High Resolution (0.9 miles)
• Optum Ophthalmology & Optometry (0.9 miles)
• Kentek (1.2 miles)
• New Mexico Cancer Center (1.3 miles)
• Aspire (1.3 miles)

Hospitals

• Tri Core Reference Lab (0.1 miles)
• HealthSouth Rehabilitation Hospital (0.5 miles)

Restaurants

• Cracker Barrel (0.2 miles)
• Sadie's (0.6 miles)
• Twin Peaks Restaurant (0.7 miles)
• Craft Republic (0.8 miles)
• Vic's Daily Cafe (1.1 miles)
• Tomasita's Albuquerque (1.4 miles)
• Chick-Fil-A (1.4 miles)

Pharmacies

• Rx Innovations (0.9 miles)
• Allison David MD (1 miles)
• Walgreens (1.3 miles)
• Walgreens (1.5 miles)
• CVS Pharmacy (1.8 miles)
• Smith's Food & Drug (2.1 miles)
• Smith's Food & Drug (2.1 miles)

Cafes

• Starbucks (2 miles)
• The Range Cafe (2.6 miles)

Places of Worship

• Sangre De Cristo Catholic Church (3.6 miles)
• Sandia Presbyterian Church (3.8 miles)
• Faith Chapel (4 miles)

Parks

• Midtown Dog Park (4 miles)
• Altura Park (4 miles)
• Workers Memorial Park (4.1 miles)

Theaters

• Regal Winrock IMAX & RPX (4.2 miles)