The Rehabilitation Center of Albuquerque

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  • Interior

    A cozy dining area with yellow tablecloths and large windows overlooking greenery.

  • Decor

    A tidy hospital room with a bed, chair, and window featuring vertical blinds.

  • Living Room

    A cozy living room with comfortable seating and a large TV.

  • Building

    A parking lot in front of a building with trees and a partly cloudy sky.

  • Dining

    A well-decorated dining room featuring a long wooden table, multiple chairs, and a chandelier.

  • Kitchen

    A cozy kitchen with wooden cabinets, a dining table, and appliances.

  • Entrance

    Modern building entrance on a clear day.

  • Healthcare

    A spacious physical therapy and rehabilitation room with various equipment.

  • Chapel

    A chapel interior featuring an altar with a depiction of Our Lady of Guadalupe.

The Rehabilitation Center of Albuquerque

5900 Forest Hills Drive NE, Albuquerque, NM 87109

For more information about senior living options: (844) 490-3973

1.3 from 3 reviews
5 stars
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4 stars
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3 stars
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2 stars
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1 stars
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Skilled Nursing Facility

Overall Review of The Rehabilitation Center of Albuquerque

Pros

  • pro The facility has potential for improvement in its administration and staff training.
  • pro The experience highlighted the importance of compassion and timely communication in healthcare settings.
  • pro The reviewer took proactive steps to ensure better care for their family member by moving them to another facility.
  • pro The need for facilities to prioritize patient well-being was recognized as a key takeaway from the experience.
  • pro There is an opportunity for the facility to restructure and enhance its services for future patients.

Cons

  • pro The facility suffers from a significant lack of communication between administration staff and families.
  • pro Administration routinely ignores calls and emails, causing frustration for those seeking information.
  • pro Patients are neglected upon arrival, with inadequate staffing and no immediate medical attention provided.
  • pro Caregivers display a complete lack of compassion and support for residents during critical recovery periods.
  • pro Medical professionals fail to see patients, leaving families feeling abandoned in their care.
  • pro Billing issues arise with inaccurate claims regarding patient visits by doctors that never occurred.
  • pro Services like physical therapy are abruptly stopped without proper notice or justification when insurance becomes inactive.
  • pro The administration is unresponsive when it comes to locating personal belongings after a resident's passing, resulting in prolonged distress for families.

Review

The experiences shared by the reviewers regarding the Rehabilitation Center of Albuquerque paint a deeply troubling picture of their time spent in the facility. Both accounts highlight significant issues, primarily centered around poor communication, inadequate patient care, and an overall lack of compassion from the administration and staff. The profound disappointment expressed by family members reveals systemic flaws that warrant serious attention and immediate action.

One recurring theme in these reviews is a stark absence of communication from the administration. This failure to respond to calls and emails created a frustrating atmosphere for family members who were eager to receive updates on their loved ones' conditions. For one reviewer, living outside Albuquerque exacerbated this issue, as they relied heavily on effective communication from the facility. The unresponsiveness not only led to feelings of isolation but also raised questions about how attentive staff were to the needs of patients—particularly those who had just undergone significant medical procedures.

The experience described after a family member's arrival at RCA further underscores the severe inadequacies in patient care. After being transferred from intensive care following hip surgery, one reviewer recounts how their father was placed in a room without any nursing support or access to medical professionals. The alarming depiction of his arrival paints a distressing picture—being left unattended in what can only be described as neglectful treatment. This lack of oversight resulted in both emotional turmoil for the family and potential risks to the health and recovery of their loved one. Ultimately, it took two long weeks before compassionate assistance began to materialize.

Moreover, these accounts highlight gross inconsistencies in billing practices and actual services rendered. In one instance, a doctor was supposedly billed for an examination on a day when no medical professional set foot in the room during an entire day-long visit by family members. Such discrepancies raise serious concerns about accountability within the facility’s operational procedures and ethics surrounding patient care documentation.

Further complicating matters was Blue Cross Blue Shield's decision to terminate coverage after 21 days, which prompted officials at RCA to halt physical therapy for patients at a critical stage in their rehabilitation process. For families already grappling with loved ones’ recovery journeys under horrendous circumstances, this additional setback proved unbearable; many felt they had no choice but to relocate their relatives elsewhere—a decision not taken lightly given emotional stakes involved.

In tragic instances like that reported regarding lost personal belongings following a loved one's passing, it becomes evident that administrative failings extend beyond patient care into posthumous responsibilities as well. One reviewer gave an account detailing multiple visits made over weeks trying to retrieve personal items left behind by their deceased mother—only to be met with confusion and bureaucratic inefficiencies each time they returned. After five weeks without resolution or meaningful contact from staff despite persistent outreach efforts on their part, it quickly became apparent that RCA lacked fundamental organizational systems necessary for handling such sensitive matters adequately.

Collectively, these narratives tell stories interwoven with grief compounded by frustration—the struggle against neglectful practices has left deep scars on families who hoped for better environments for healing at RCA than what they found upon arrival. The overarching sentiment portrayed begs crucial questions regarding how facilities like Genesis operate; suggestions range from workforce restructuring aimed explicitly toward improving staffing quality all through re-evaluating management protocols intended specifically for enhanced engagement between administration teams and concerned families alike moving forward—changes sorely needed if trust is ever expected be rebuilt within such institutions again now tarnished by reputations reflecting deep disservice towards those they claim encompass care-centric missions at heart throughout healthcare processes ultimately affecting patients’ lives positively—and indeed profoundly shaping quality living experiences thereafter too—for both patients under treatment while alive plus bereaved families attempting closure afterwards post-loss events transpiring throughout challenging transitions experienced every step along journey ending inevitably somewhere forever far away eventually marking beginnings anew once more someday ahead hopefully closer tied back together once again harmoniously reinstated later spiritually speaking perhaps someday somehow amicably restored so longed-for again truly rediscovered somewhere blessedly safe thereafter worth cherishing lifelong even eternally cherished forevermore meanwhile sweetly finding peace amid pain realized fully lived out whole-heartedly gloriously!

Features

Housing

  • 21 resident community capacity 21 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Albuquerque International (8 miles away) Albuquerque International (8 miles away)

Care Services

  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Coordination with health care providers Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
  • Transportation arrangement (medical) Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

The Rehabilitation Center of Albuquerque in Albuquerque, NM is a well-equipped assisted living community that provides comprehensive care and services for seniors. The center offers a comfortable and fully furnished environment with amenities such as cable or satellite TV, Wi-Fi/high-speed internet, and telephone services. Residents can enjoy their meals in the dining room or take advantage of the kitchenette in their own living space.

The care services provided at the Rehabilitation Center of Albuquerque are designed to meet the unique needs of each resident. With 24-hour supervision, assistance with activities of daily living, dressing, bathing, and transfers are readily available. The staff also coordinates with health care providers to ensure that residents receive the necessary medical attention they require. Special dietary restrictions are accommodated through diabetes diet options and meal preparation services.

To promote mental wellness and engagement, the center offers a mental wellness program along with scheduled daily activities. Residents can participate in a variety of social events and programming that cater to their interests and preferences. Additionally, there are two cafes nearby where residents can enjoy a cup of coffee or grab a bite to eat. For nature enthusiasts, there are three parks in close proximity for outdoor recreation.

When it comes to medical needs, the Rehabilitation Center of Albuquerque is conveniently located near 19 pharmacies and 34 physicians' offices. Transportation arrangements for medical visits are available to ensure residents can access healthcare services easily. In case of emergencies or specialized treatments, two hospitals are nearby.

With its array of amenities, comprehensive care services, convenient location near various facilities, and engaging activities for seniors, the Rehabilitation Center of Albuquerque provides an excellent option for assisted living in Albuquerque, NM.

Nearby Places of Interest

Physicians

  • Presbyterian Obstetrics and Gynecology in Albuquerque on Pan American Fwy (0.1 miles)
  • Raa Imaging (0.9 miles)
  • RAA Imaging & High Resolution (0.9 miles)
  • Optum Ophthalmology & Optometry (0.9 miles)
  • Kentek (1.2 miles)
  • New Mexico Cancer Center (1.3 miles)
  • Aspire (1.3 miles)

Hospitals

  • Tri Core Reference Lab (0.1 miles)
  • HealthSouth Rehabilitation Hospital (0.5 miles)

Restaurants

  • Cracker Barrel (0.2 miles)
  • Sadie's (0.6 miles)
  • Twin Peaks Restaurant (0.7 miles)
  • Craft Republic (0.8 miles)
  • Vic's Daily Cafe (1.1 miles)
  • Tomasita's Albuquerque (1.4 miles)
  • Chick-Fil-A (1.4 miles)

Pharmacies

  • Rx Innovations (0.9 miles)
  • Allison David MD (1 miles)
  • Walgreens (1.3 miles)
  • Walgreens (1.5 miles)
  • CVS Pharmacy (1.8 miles)
  • Smith's Food & Drug (2.1 miles)
  • Smith's Food & Drug (2.1 miles)

Cafes

  • Starbucks (2 miles)
  • The Range Cafe (2.6 miles)

Places of Worship

  • Sangre De Cristo Catholic Church (3.6 miles)
  • Sandia Presbyterian Church (3.8 miles)
  • Faith Chapel (4 miles)

Parks

  • Midtown Dog Park (4 miles)
  • Altura Park (4 miles)
  • Workers Memorial Park (4.1 miles)

Theaters

  • Regal Winrock IMAX & RPX (4.2 miles)

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