Integrated Specialty Hospital

Pros

• AMG Specialty Hospital in Albuquerque is described as a place of compassion and care.
• The staff are kind, patient, and professional in every interaction.
• The environment feels calm and welcoming, with a clear dedication to helping patients heal.
• The wound care team, including Victoria, delivers outstanding and attentive care.
• The PT team is amazing and helps patients regain mobility and independence.
• The staff go out of their way to accommodate patients and treat them like family.

Cons

• The reviewer stated that AMG neglected care, resulting in bedsores and leaving a paraplegic patient without diapers and nude on a daily basis.
• The reviewer described Charge Nurse Linda as rude, unprofessional, and dishonest, with calls and messages routinely ignored.
• The reviewer claimed a wheelchair was ordered without their knowledge and was never delivered, with inconsistent explanations and lack of documentation.
• The reviewer described AMG as extremely unorganized and unprofessional, noting drenched paperwork and difficulty retrieving a loved one's personal belongings after discharge.
• The reviewer asserted that staff were rude and hostile, neglected hygiene, left rooms dirty, used foul language, and did not consistently monitor medications.
• The reviewer warned others not to send family members to AMG.

Review

AMG Specialty Hospital in Albuquerque stands out in the stories shared by patients and families as a place where many experiences center on compassion, individualized attention, and a strong commitment to healing. Across a broad mix of accounts, the threads that most consistently appear are respect for patients, a sense of dignity in care, and a team approach that feels personal and focused on recovery. Several families describe the staff - nurses, techs, therapists, and support personnel - going above and beyond to make patients comfortable and to treat them like family.

A recurring theme in the positive reviews is the way the care teams work together to support healing and comfort. Families frequently praise the kindness, patience, and professionalism of the staff, noting that interactions feel thoughtful and respectful. The atmosphere is described as calm and welcoming, with the impression that everyone from the nurses to the techs and attendants is dedicated to helping patients heal and feel supported. In many accounts, the environment itself contributes to a sense of security and trust, reinforcing the feeling that patients are in capable and caring hands.

Wound care and rehabilitation emerge as standout elements in several testimonials. One patient describes significant post-surgical wounds and credits the wound care team with impressive, attentive treatment, with the PT and OT teams helping to restore mobility and independence. A specific wound care nurse, Victoria, is highlighted for her skill and her ability to explain procedures clearly, which helps patients understand their progress and stay engaged in their own recovery. The rehabilitation services - physical therapy, occupational therapy, respiratory therapy, and even speech therapy - are frequently cited as crucial to getting patients back on their feet and regaining function, often mentioning how therapists worked to move patients forward with gentle, effective guidance.

Within the many positive notes, there is also a strong thread of gratitude for particular staff members who made a difference for individual patients. Case managers and frontline caregivers - such as Andrew, Brandi, Oli, Harley, Samantha, Maggie, Kandi, Tiana, Misty, Jackie, Joseph, Jelly, Desmond, Nick, and several others - are repeatedly named for their attentiveness, responsiveness, and willingness to go the extra mile. The praise often centers on practical help - assistance with meals, answering questions promptly, ensuring that questions are answered rather than left open - and the sense that these team members truly listen and respond. Several reviewers mention security staff and the overall teamwork that makes the hospital feel like a coordinated network dedicated to patient welfare.

Not every review echoes the same level of satisfaction, and a few accounts raise serious concerns about care quality and communication. One reviewer, in particular, described neglect and a failure to address bedsores, along with inadequate diapering and a troubling neglect of basic comfort and communication. The account also accuses a specific Charge Nurse, Linda, of unprofessional behavior, miscommunication, and withholding information or equipment that was ordered but not delivered. This account includes a lengthy, detail-rich timeline of events, including disputes over a wheelchair and questions about whether orders were fulfilled or properly documented. In the same vein, another review paints AMG as disorganized and unprofessional, recounting difficulties in retrieving a loved one's belongings and the frustration of not being able to locate items after discharge. A third negative experience points to hygiene issues, rude behavior, and a perception that care was inconsistent or insufficient, with a strong warning against relying on the facility for certain needs. Taken together, these negative voices highlight real concerns about processes, communication, and accountability that some families encountered during their stays.

Against this backdrop, several reviewers emphasize the importance of evaluating AMG through both lenses - those vivid stories of compassionate, patient-centered care and those where organizational gaps or interpersonal friction overshadow the patient experience. The hospital is portrayed by many as a place where skilled wound care, effective rehabilitation, and a welcoming environment can foster recovery and provide meaningful support to families navigating difficult health challenges. Yet the negative experiences remind prospective patients and families that individual outcomes can vary and that the quality of the experience may hinge on specific staff interactions, the smoothness of administrative processes, and the hospital's responsiveness to concerns.

Overall, the narratives about AMG Specialty Hospital in Albuquerque depict a facility capable of delivering exceptional, person-centered care in many cases, particularly in wound management and rehabilitation, where patients repeatedly describe progress and gratitude. The strongest echoes of praise come from families who felt seen, heard, and supported by dedicated team members who treated their loved ones with dignity. However, these stories are balanced by urgent cautions from others who encountered disorganization, communication breakdowns, and allegations of neglect or unprofessional conduct. For anyone considering care at AMG, these reviews suggest a prudent approach: seek out information about the specific department and staff involved in your case, ask detailed questions about care plans and equipment, and stay engaged with the care team to ensure that concerns are addressed promptly and thoroughly.

This part of Albuquerque, New Mexico offers convenient access to a variety of healthcare facilities, including specialized physicians such as the Gamma Knife Center and Sinus & Allergy Specialists. Nearby hospitals like Lovelace Medical Center and Presbyterian ensure quality medical care is easily accessible. Additionally, there are numerous cafes and restaurants within a short distance for dining options. The area also features several parks for leisurely walks or outdoor activities. Transportation is efficient with the Alvarado Transportation Center and Amtrak & Greyhound Station nearby. Pharmacies like Walgreens and the UNM Hospital Outpatient Pharmacy are conveniently located for medication needs. Overall, this area provides a mix of healthcare services, dining choices, recreational opportunities, and easy access to transportation making it a suitable option for senior living in Albuquerque.

Physicians

• Gamma Knife Center of New Mexico (0.1 miles)
• Infectious Diseases & Internal Medicine Associates PC (0.1 miles)
• Lovelace Neurosciences Center (0.2 miles)
• New Mexico Clinical Research & Osteoporosis Center (0.2 miles)
• Sinus & Allergy Specialists of New Mexico (0.2 miles)
• PMG Pediatric Surgery (0.4 miles)
• Center for Reproductive Medicine of New Mexico (0.4 miles)

Hospitals

• Lovelace Medical Center - Downtown (0.1 miles)
• Heart Hospital of New Mexico (0.2 miles)
• Presbyterian (0.4 miles)
• Carrie Tingley Childrens Hospital (0.9 miles)
• UNM Cancer Reseach and Treatment Center (1 miles)
• UNM Hospital Hope Building (1 miles)
• Children's Hospital of New Mexico (1.2 miles)

Places of Worship

• Saint George Greek Orthodox Church (0.3 miles)
• Faith Chapel (1.9 miles)
• Highland Baptist Church (3.2 miles)

Cafes

• Starbucks (0.5 miles)
• Olympia Cafe (1 miles)
• Satellite Coffee (1.1 miles)
• Michael Thomas Coffee (1.7 miles)
• Starbucks (1.8 miles)
• Starbucks (2.2 miles)
• Humble Coffee Company (2.3 miles)

Transportation

• Alvarado Transportation Center (0.5 miles)
• Amtrak & Greyhound Station (0.5 miles)
• United Airlines Ticket Counter (2.7 miles)
• TSA Checkpoint - Albuquerque International Sunport (2.8 miles)
• Security Checkpoint (2.8 miles)
• Concourse B, ABQ (2.9 miles)
• Amazing Car Rental Albuquerque (3.1 miles)

Restaurants

• Copper Lounge (0.5 miles)
• Golden Pride BBQ Chicken & Ribs (0.9 miles)
• Frontier (1.1 miles)
• Freddy's Frozen Custard & Steakburgers (1.2 miles)
• Dog House Drive In (1.3 miles)
• Taco Bell (1.5 miles)
• Wendy's (1.7 miles)

Parks

• Roosevelt Park (0.7 miles)
• Graves Park (1.8 miles)
• Hyder Park (1.9 miles)
• Altura Park (2.4 miles)
• Workers Memorial Park (3.1 miles)
• Eunice Kaloch Park (3.1 miles)

Pharmacies

• Albuquerque City Drug (0.7 miles)
• UNM Hospital Outpatient Pharmacy (1 miles)
• Walgreens (1.5 miles)
• Walgreens (1.9 miles)
• Pharmerica (1.9 miles)
• Walgreens (2 miles)
• Walgreens (2 miles)