Integrated Specialty Hospital in Albuquerque, NM

Pros

• The staff at AMG Specialty Hospital are kind, patient, and professional.
• The environment is calm and welcoming, with a dedication to helping patients heal with dignity.
• The wound care team is amazing and highly skilled, helping patients regain mobility and heal.
• Andrew Dunbar, the case manager, is praised for professionalism, responsiveness, and compassionate support.
• The staff across nurses, respiratory therapists, PT/OT, and aides are courteous, attentive, and routinely go above and beyond.
• AMG is a wonderful hospital that truly puts people first and comes highly recommended for attentive, specialized care.
• Wound care nurses explain procedures clearly and keep patients informed, contributing to positive outcomes.
• The facility is clean and well-maintained, with knowledgeable and caring staff.

Cons

• The reviewer gave AMG a zero rating and would not refer anyone to the facility due to neglect and bedsores suffered by their nephew.
• The Charge Nurse Linda was described as rude, unprofessional, and deceitful, with lies about equipment and a wheelchair that was never delivered.
• AMG was labeled extremely unorganized and unprofessional, with belongings lost and staff unable to locate items after discharge.
• The wound care was described as horrible, with a nurse breaking infection-control procedures and wearing dirty gloves.
• Staff were called rude, hostile, and neglectful of hygiene, often failing to check on patients or manage medications, leaving some patients naked with the door open.
• Social workers were said to drop the ball, discharge patients without proper follow-up or placement, and fail to arrange needed services.
• The facility was criticized as dirty and unsafe, with roaches in rooms, sticky floors, and general neglect of basic cleanliness.
• Some reviewers claimed AMG was reluctant to accept patients or denied care for family decisions, causing distress and distrust.
• A reviewer asserted AMG traumatized a family member and lacked adequate communication or advocacy during care decisions.

Review

This community is best suited for long-term acute care patients who arrive with complex wounds or significant rehabilitation needs and who will benefit from an aggressive, multi-disciplinary wound management program. It is a strong match for families seeking hands-on case management and robust discharge planning, with private rooms that allow loved ones to stay nearby and participate in care. Those whose primary concern is surgery recovery, extensive PT/OT, and meticulous wound care will find AMG's strengths most evident. However, families who prioritize flawless daily operations, airtight hygiene standards, and consistently responsive administration should consider alternatives and test-drive a few options before committing.

The most compelling positives center on the wound care team and the intensive rehabilitation staff. Wound care nurses and technicians are repeatedly described as highly competent, thorough, and genuinely engaged in healing, with therapists who push progress while keeping families informed. The case management team, led by trusted figures in multiple accounts, stands out for accessibility, advocacy, and coordination - often stepping in to translate medical plans into actionable steps for families. The ability to stay with a loved one in private, well-staffed rooms, plus reliable communication from social workers and therapy teams, creates a supportive environment when recovery hinges on ongoing, attentive care.

Yet the facility's drawbacks are pronounced and cannot be dismissed. Several reviews raise serious concerns about cleanliness, housekeeping, and infection control, including reports of soiled linens, delayed attention to hygiene needs, and even beds and bathrooms that feel neglected. Complaints about rude or disengaged front-line staff, gaps in responding to call bells, and inconsistent management access create a sense that operational discipline can lag behind clinical intentions. A subset of reviews describe disorganized transport, missing belongings on discharge, and equipment issues, all of which undermine confidence in daily reliability. The tension between superb clinical care and uneven everyday operations is real.

These pros and cons interact in a way that will matter differently depending on priorities. For families whose decision hinges on clinical excellence - especially wound healing, PT/OT progress, and respiratory therapy - AMG offers a compelling profile: skilled clinicians, visible dedication, and discharge planning that keeps the pathway to home or to a next-care facility clear. But for those who cannot tolerate episodic responsiveness, unclear accountability, or recurring cleanliness concerns, the same care team may feel inconsistent or insufficient. The best approach is to weight wound-care momentum and discharge reliability against any worrisome patterns in daily operations, and to probe those patterns directly with leadership during a visit.

Practical due diligence matters. Prospective families should tour privately, request a direct introduction to the wound care team and the case manager, and ask for a clear bedside communication protocol - how updates are delivered, who answers questions after hours, and what guarantees exist around call-bell response. Inquire about infection-control practices in wound care specifically, and request recent examples of successful discharge transitions. It is wise to speak with current families about hygiene standards, room cleanliness, and staff consistency, and to verify the facility's processes for repairing equipment or replacing missing items promptly. The most reliable signal of a good fit is consistent testimony from multiple staff collaborators alongside firsthand impressions of the space.

In the end, AMG Specialty Hospital delivers exceptional value for patients whose primary need is aggressive wound management and coordinated, compassionate rehabilitation. The care ecosystem - led by standout case managers and wound-care specialists - can propel meaningful recovery and provide families with reassurance during a stressful time. However, potential residents should enter with eyes wide open about reported hygiene and operational gaps, and prepare to engage proactively with administration to safeguard daily reliability. For families able to tolerate - indeed demand - high clinical empathy and aggressive rehab, AMG can be a strong, even transformative choice; for those where routine excellence in every shift and every surface is non-negotiable, exploring alternatives with a steadier daily operations record is prudent.

This part of Albuquerque, New Mexico offers convenient access to a variety of healthcare facilities, including specialized physicians such as the Gamma Knife Center and Sinus & Allergy Specialists. Nearby hospitals like Lovelace Medical Center and Presbyterian ensure quality medical care is easily accessible. Additionally, there are numerous cafes and restaurants within a short distance for dining options. The area also features several parks for leisurely walks or outdoor activities. Transportation is efficient with the Alvarado Transportation Center and Amtrak & Greyhound Station nearby. Pharmacies like Walgreens and the UNM Hospital Outpatient Pharmacy are conveniently located for medication needs. Overall, this area provides a mix of healthcare services, dining choices, recreational opportunities, and easy access to transportation making it a suitable option for senior living in Albuquerque.

Physicians

• Gamma Knife Center of New Mexico (0.1 miles)
• Infectious Diseases & Internal Medicine Associates PC (0.1 miles)
• Lovelace Neurosciences Center (0.2 miles)
• New Mexico Clinical Research & Osteoporosis Center (0.2 miles)
• Sinus & Allergy Specialists of New Mexico (0.2 miles)
• PMG Pediatric Surgery (0.4 miles)
• Center for Reproductive Medicine of New Mexico (0.4 miles)

Hospitals

• Lovelace Medical Center - Downtown (0.1 miles)
• Heart Hospital of New Mexico (0.2 miles)
• Presbyterian (0.4 miles)
• Carrie Tingley Childrens Hospital (0.9 miles)
• UNM Cancer Reseach and Treatment Center (1 miles)
• UNM Hospital Hope Building (1 miles)
• Children's Hospital of New Mexico (1.2 miles)

Places of Worship

• Saint George Greek Orthodox Church (0.3 miles)
• Faith Chapel (1.9 miles)
• Highland Baptist Church (3.2 miles)

Cafes

• Starbucks (0.5 miles)
• Olympia Cafe (1 miles)
• Satellite Coffee (1.1 miles)
• Michael Thomas Coffee (1.7 miles)
• Starbucks (1.8 miles)
• Starbucks (2.2 miles)
• Humble Coffee Company (2.3 miles)

Transportation

• Alvarado Transportation Center (0.5 miles)
• Amtrak & Greyhound Station (0.5 miles)
• United Airlines Ticket Counter (2.7 miles)
• TSA Checkpoint - Albuquerque International Sunport (2.8 miles)
• Security Checkpoint (2.8 miles)
• Concourse B, ABQ (2.9 miles)
• Amazing Car Rental Albuquerque (3.1 miles)

Restaurants

• Copper Lounge (0.5 miles)
• Golden Pride BBQ Chicken & Ribs (0.9 miles)
• Frontier (1.1 miles)
• Freddy's Frozen Custard & Steakburgers (1.2 miles)
• Dog House Drive In (1.3 miles)
• Taco Bell (1.5 miles)
• Wendy's (1.7 miles)

Parks

• Roosevelt Park (0.7 miles)
• Graves Park (1.8 miles)
• Hyder Park (1.9 miles)
• Altura Park (2.4 miles)
• Workers Memorial Park (3.1 miles)
• Eunice Kaloch Park (3.1 miles)

Pharmacies

• Albuquerque City Drug (0.7 miles)
• UNM Hospital Outpatient Pharmacy (1 miles)
• Walgreens (1.5 miles)
• Walgreens (1.9 miles)
• Pharmerica (1.9 miles)
• Walgreens (2 miles)
• Walgreens (2 miles)