Post Acute of Albuquerque.

Pros

• The facility is described as very clean and well-maintained.
• The staff are friendly, courteous, and attentive to residents.
• Families report compassionate care and staff who go above and beyond.
• Front desk and admissions staff are helpful, welcoming, and easy to work with.
• The environment feels pleasant, with clean rooms, a nice dining area, and a calming atmosphere.
• Residents feel safe and well cared for, with responsive caregivers.
• Therapists and nursing staff are praised for their professionalism and care.
• Meals are considered good, with quality food and dining options.
• The facility offers engaging activities, exercise programs, and social events.
• Visitors note consistent communication and updates from staff.
• Many reviewers view Odelia as a top choice and are grateful for the care provided.

Cons

• The staff were described as condescending and the facility as understaffed, with workers doing the minimum to make visitors feel welcome.
• CNAs were criticized as not being good, with pressing the call button deemed a complete waste of time and residents left waiting when in pain or needing help to the bathroom.
• Call buttons were repeatedly ignored, resulting in long waits or no response for basic needs and meals, sometimes leaving residents hungry.
• A reviewer alleged neglect led to a wound that worsened to gangrene, necessitating an emergency hospital visit and amputation.
• The facility was accused of mismanagement and prioritizing payments over patient care, with staff described as untrustworthy and even "God awful."
• Privacy and dignity concerns were raised, including no curtains or partitions, multiple residents in a room, and inadequate diaper care and hygiene.

Review

Post Acute of Albuquerque is best suited for seniors who are returning home after hospitalization and need structured, goal-oriented rehabilitation. The community excels for those who value a clean, calm environment, a proactive therapy program, and friendly, approachable staff who can guide a short-term recovery plan. It works well for families who want to be actively involved in care decisions, monitor progress, and collaborate with a treatment team to maximize return-to-home potential.

Those considering alternatives should note that this facility may not be ideal for residents requiring constant, hands-on supervision or highly specialized, complex medical management over an extended period. Other communities with guaranteed staffing ratios, private rooms with more consistent privacy, or long-term care models may be preferable for individuals who need around-the-clock assistance, pronounced fall risk, or intensive wound and catheter care. Budget, room preferences, and the desire for minimal family involvement in daily care are also important factors to weigh.

The strongest positives here center on cleanliness, a welcoming atmosphere, and a therapy-forward approach. Numerous reviews praise the facility's upkeep, the congenial demeanor of frontline staff, and a calendar full of activities that create engagement and motivation for residents. Rehabilitation services receive frequent accolades, with therapists noted for hands-on guidance, measurable progress, and a focus on restoring function. When therapy is adequately staffed, residents often make meaningful strides, supported by a dining program that residents describe as satisfactory and by social services that help families navigate the transition back home.

Roughly balanced against those strengths are clear concerns about care delivery gaps. Several accounts highlight unreliable call-button response times, with residents waiting long periods for assistance, which can undermine safety and dignity. Medication management and coordination appear to be a mixed bag in the reviews, ranging from well-handled regimens to troubling reports of missed or miscommunicated doses. Meal timing and bedside service also emerge as recurring pain points, with some families noting delays that disrupt diabetic or other dietary plans. These service gaps can erode confidence, particularly during a delicate rehabilitation phase.

The environment and operations contribute both upside and risk. The facility's clean, modern look and well-maintained common spaces support a positive mood and recovery mindset, and many visitors describe attentive, courteous front-line staff. Yet shared-room arrangements and privacy limitations remain a notable issue for residents who require autonomy and personal space. Reports of disorganized communications or inconsistent front-desk coverage further underscore the need for vigilant care coordination, especially for newcomers who are still learning routines and expectations.

Overall, this community earns its value from effective short-term rehab and a generally uplifting atmosphere, but it does not deliver a uniform promise of seamless, 24/7 care. For families aiming to return a loved one home, the positives - strong therapy, clean surroundings, and active engagement - often outweigh the drawbacks, provided vigilance is maintained and clear expectations are set. Those prioritizing long-term privacy, absolute consistency in response times, or highly specialized medical oversight should look elsewhere. A measured visit with direct conversations about call-light responsiveness, medication processes, and room configuration will reveal whether Post Acute of Albuquerque can align with the specific recovery goals.

Physicians

• Albuquerque Rehabilitation & Rheumatology PC (0.2 miles)
• Unm Cancer Center - R Steven Padilla MD (0.3 miles)
• UNM Dermatology Clinic (0.6 miles)
• UNM Hospital Lobo Care Clinic and Senior Health (0.7 miles)
• Vein Center Of New Mexico (0.7 miles)
• Khoo & Associates Cardiology and Wellness (0.8 miles)
• New Mexico Surgical Associates PA (0.9 miles)

Hospitals

• UNM Cancer Reseach and Treatment Center (0.3 miles)
• Carrie Tingley Childrens Hospital (0.5 miles)
• Heart Hospital of New Mexico (0.9 miles)
• Unm Psychiatric Center (1.1 miles)
• Lovelace Medical Center - Downtown (1.1 miles)
• University of New Mexico Hospital (1.1 miles)
• Children's Hospital of New Mexico (1.1 miles)

Pharmacies

• UNM Hospital Outpatient Pharmacy (0.4 miles)
• Pharmerica (0.8 miles)
• Smith's Food & Drug (1.6 miles)
• Albuquerque City Drug (1.7 miles)
• Walgreens (1.7 miles)
• Walgreens (1.7 miles)
• Walgreens (1.7 miles)

Restaurants

• Golden Pride BBQ Chicken & Ribs (0.9 miles)
• Whataburger (1.1 miles)
• Copper Lounge (1.3 miles)
• Frontier (1.5 miles)
• Freddy's Frozen Custard & Steakburgers (1.5 miles)
• La Cumbre Brewing Company (1.5 miles)
• Taco Bell (1.6 miles)

Cafes

• Starbucks (1 miles)
• Olympia Cafe (1.4 miles)
• Satellite Coffee (1.5 miles)
• Michael Thomas Coffee (1.9 miles)
• Humble Coffee Company (2.1 miles)
• Starbucks (2.1 miles)
• Starbucks (2.3 miles)

Places of Worship

• Faith Chapel (1 miles)
• Saint George Greek Orthodox Church (1.4 miles)
• Highland Baptist Church (3.2 miles)

Parks

• Graves Park (1.4 miles)
• Roosevelt Park (1.6 miles)
• Altura Park (1.7 miles)
• Hyder Park (2.4 miles)
• Workers Memorial Park (2.6 miles)
• Midtown Dog Park (3.2 miles)

Transportation

• Alvarado Transportation Center (1.5 miles)
• Amtrak & Greyhound Station (1.6 miles)