Post Acute of Albuquerque.

Pros

• Odelia is a very clean facility.
• The staff is friendly and attentive.
• The meals are good.
• The facility is nice and welcoming; staff greet visitors warmly.
• The front desk staff are nice and helpful.
• On a return visit, everything and everyone seemed perfect.
• The online advance entry form is easy to access and complete.
• Nellie from admissions was very helpful and kept in touch throughout the process.
• The facility is very nice, and all staff are excellent.
• The facility is clean and the staff are friendly.

Cons

• The CNA staff are not good.
• Pushing the help button is a complete waste of time.
• Residents are left sitting on the toilet for 30 minutes before assistance.
• Meals are delayed and residents are left hungry.
• There is not enough staff, and the available staff do the minimum.
• A wound on a resident's heel progressed to gangrene due to neglect.
• The staff consistently ignore call buttons, leaving residents waiting far too long for help.
• The business department hounds families for payment.

Review

Odelia Healthcare presents itself as a clean, inviting facility where first impressions matter. Across several accounts, visitors describe the building as bright, well-kept, and a place that makes people smile. One reviewer begins with: "Odelia is a very clean facility. The staff is friendly and attentive. The food was satisfactory." Another simple observation echoes this sentiment: "First day and everyone was very friendly. The facility was clean and that makes me smile." Taken together, these early notes set a tone of warmth and order that recurs in many visits and conversations about the place.

However, as families spent more time there, a more nuanced picture emerged. One family member's mom stayed for a week and the report becomes mixed: therapy sessions run about 30 minutes per day and the therapists are described as fine and collaborative, with nurses being "okay," while CNAs are criticized as not meeting needs. The call button is often unreliable, and when pain or bathroom assistance is needed, planning ahead by an hour or two is advised. On several days, the person waiting for help ends up sitting on the toilet for half an hour. Meals, though described as good, could take days to be served, with one person noting it took four days to get on the meal list. Overall, this testimony concludes with a willingness to choose another facility if possible.

Other experiences highlight a more positive and steady presence. The family of an uncle who stayed 21 days recounts consistent warmth from the front desk - the man there is described as very nice and greeting visitors - and the staff generally seemed nice. A visitor who returned for a second time found "everything and everyone is perfect." The sense of reliability and amiability from some staff stands out in these accounts, contributing to a perception of a facility that can function smoothly and pleasantly for residents and their families.

Small but meaningful signals of thoughtfulness also show up in personal touches. A friend visiting a resident noticed a "really nice plug-in clock calendar," a tiny detail that can ease daily routines. And for families and friends, there is reassurance in seeing a loved one in a place that "is a nice place" and where staff try to keep things tidy and comfortable. Multiple entries describe visits to grandparents and other relatives as positive experiences, with staff described as phenomenal, extremely nice, and helpful; the place is clean and the loved one appears happy.

Not all reviews go this way, though. A particularly harsh account paints a stark, cautionary picture that some would rather avoid. The reviewer describes staff as condescending, and a chronic under-staffing problem, with those present doing the bare minimum to make visitors feel welcome. The story centers on a mother transferred from UNM hospital for part-time rehab after a femur fracture. The first-night nurse reportedly sent her back to the hospital rather than addressing needs, and by the time the mother's benefits expired, she had not been encouraged to bear weight on the leg. Clothes were misplaced or mixed up, roommates were described as "crazy," and neglectful treatment culminated in a long sequence of moves for the patient. A wound on the heel worsened into gangrene, leading to conflicting reports about where she was treated and culminating in a confrontation with staff and authorities. The reviewer ultimately warns families not to trust this facility, and to seek alternatives if possible, adding a note that the business department can be aggressive about payments.

Between the extremes, there are more balanced reflections on the staff's dedication. A patient who visited a Presbyterian oral surgery appointment praised a staff member named Gus, calling him compassionate, well-spoken, and trustworthy enough to care for their own mother, even suggesting he deserved a raise. Other visitors describe the care team as helpful and attentive, with staff going above and beyond during a stay for a husband, or with an environment that feels clean and friendly, and where family members can visit on convenient days and times. A reviewer notes that Nellie from admissions kept in touch throughout the process, and online forms were easy to complete, easing what could have been a stressful experience. In short, there are numerous examples of individual kindness and competence that lift the overall impression of the place.

Several reviews celebrate the everyday competence and courtesy of the staff. People consistently describe clean surroundings and friendly faces, with statements like "clean and nice," "very clean facility," and "everyone is very nice and keeps us informed." The general tone across these accounts is that the place is well maintained, with a visible effort to keep residents comfortable and engaged. One reviewer even notes that staff have been "on top of everything" in terms of timely care for a loved one, while others are grateful for the chance to visit and for an ambiance that supports recovery and well-being. Taken together, the narratives describe a facility that can deliver dependable, positive encounters but also reveal system-wide gaps that affect daily life for residents and their families.

Taken as a whole, these narratives describe a facility with notable strengths and significant areas for improvement. On the bright side, Odelia Healthcare is repeatedly praised for cleanliness, an overall pleasant environment, and staff who are friendly and caring, with particular individuals earning praise for their empathy and professionalism. On the other hand, multiple reviews raise alarms about responsiveness, staffing levels, and patient safety, including delays after pressing call buttons, difficulties in getting bathroom help and meals, and in one case more serious concerns about medical management and discharge processes. For families considering Odelia Healthcare, these accounts underscore the importance of visits, asking detailed questions about staffing patterns, therapy availability, meal coordination, and the facility's protocols for safety and patient care. They also highlight the potential for standout staff to make a meaningful difference, as well as the hard truths about what can happen when the system is stretched too thin. In the end, the place seems capable of providing a clean, welcoming environment and compassionate care, but not without serious caveats that deserve careful consideration.

Physicians

• Albuquerque Rehabilitation & Rheumatology PC (0.2 miles)
• Unm Cancer Center - R Steven Padilla MD (0.3 miles)
• UNM Dermatology Clinic (0.6 miles)
• UNM Hospital Lobo Care Clinic and Senior Health (0.7 miles)
• Vein Center Of New Mexico (0.7 miles)
• Khoo & Associates Cardiology and Wellness (0.8 miles)
• New Mexico Surgical Associates PA (0.9 miles)

Hospitals

• UNM Cancer Reseach and Treatment Center (0.3 miles)
• Carrie Tingley Childrens Hospital (0.5 miles)
• Heart Hospital of New Mexico (0.9 miles)
• Unm Psychiatric Center (1.1 miles)
• Lovelace Medical Center - Downtown (1.1 miles)
• University of New Mexico Hospital (1.1 miles)
• Children's Hospital of New Mexico (1.1 miles)

Pharmacies

• UNM Hospital Outpatient Pharmacy (0.4 miles)
• Pharmerica (0.8 miles)
• Smith's Food & Drug (1.6 miles)
• Albuquerque City Drug (1.7 miles)
• Walgreens (1.7 miles)
• Walgreens (1.7 miles)
• Walgreens (1.7 miles)

Restaurants

• Golden Pride BBQ Chicken & Ribs (0.9 miles)
• Whataburger (1.1 miles)
• Copper Lounge (1.3 miles)
• Frontier (1.5 miles)
• Freddy's Frozen Custard & Steakburgers (1.5 miles)
• La Cumbre Brewing Company (1.5 miles)
• Taco Bell (1.6 miles)

Cafes

• Starbucks (1 miles)
• Olympia Cafe (1.4 miles)
• Satellite Coffee (1.5 miles)
• Michael Thomas Coffee (1.9 miles)
• Humble Coffee Company (2.1 miles)
• Starbucks (2.1 miles)
• Starbucks (2.3 miles)

Places of Worship

• Faith Chapel (1 miles)
• Saint George Greek Orthodox Church (1.4 miles)
• Highland Baptist Church (3.2 miles)

Parks

• Graves Park (1.4 miles)
• Roosevelt Park (1.6 miles)
• Altura Park (1.7 miles)
• Hyder Park (2.4 miles)
• Workers Memorial Park (2.6 miles)
• Midtown Dog Park (3.2 miles)

Transportation

• Alvarado Transportation Center (1.5 miles)
• Amtrak & Greyhound Station (1.6 miles)