Bentwood Nursing & Rehab in Florissant, MO
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Information last verified:
1501 Charbonier Road, Florissant, MO 63031
For more information about senior living options: (844) 490-3973
Bentwood Nursing & Rehab feels like family, with warm, attentive staff delivering top-notch care. Dr. Vanessa Stone is described as compassionate, knowledgeable, and an excellent leader. The nurses, CNAs, and therapy team are attentive, professional, and genuinely kind-hearted. The facility is consistently praised for cleanliness, safety, and a welcoming atmosphere. Ayla Lewis is noted for her calm, kind bedside manner and thoughtful support. The admissions team is praised for making transitions smooth and well-coordinated. Rehab services are described as excellent, with personalized plans and steady encouragement. The kitchen and dining staff are praised for great food that feels restaurant-like. Bentwood is called a sanctuary of healing and hope, where residents are treated with dignity and respect.
The staff is horrible and treats patients badly, and there are bugs in the rooms. The facility is dirty and smells worse than an outhouse. The staff do not check on patients, fail to keep them informed, and meals are served cold. There are reports of neglect, including a death blamed on the facility’s care. Caseworkers and administrators do not return calls or emails, making communication impossible. Chronic understaffing leads to long wait times for assistance and delays in care. There are accusations of forced feeding and improper medication administration. A Covid outbreak and poor isolation practices are described as being mishandled.Bentwood Nursing & Rehab in Florissant, MO is best suited for families that prize a warm, patient-centered rehab and nursing environment where compassionate leadership and personalized care are the anchor. This community works well for those who want a facility that feels like a caring community, with therapy-led recovery, regular family updates, and staff who prioritize dignity and personal connection. It is especially appealing to families who value a strong clinical presence at the top of the operation, led by a director and medical staff who demonstrate commitment to safety, transparency, and meaningful patient progress. Those seeking a consistently home-like atmosphere, where meals, activity offerings, and daily routines are designed to feel comfortable rather than clinical can find Bentwood a compelling fit. The emphasis on engaging therapy and a welcoming culture comes through in numerous positive narratives from residents and families.
Explicitly, alternatives deserve consideration for any family prioritizing unflinching day-to-day reliability and a spotless safety track record, or when the primary concern is a facility with a perfectly pristine reputation on every front. A few reviewers describe experiences that raise questions about responsiveness, cleanliness, or safety with enough frequency to warrant caution. For families who require constant, immediate attention, a facility with a long-standing, flawless safety record and uniformly excellent reviews across all shifts may be a better fit. Similarly, those who need very strict long-term care with minimal variability in staffing and procedure should compare Bentwood against other options to ensure a consistently steady level of service.
The strongest positives at Bentwood offset the drawbacks through a combination of standout clinical leadership, high-quality rehab, and a genuine, family-like ambiance. The care team frequently earns praise for kindness, attentiveness, and the personalized approach residents experience from CNAs, nurses, and therapists. The rehab program is repeatedly highlighted as a differentiator, with therapists who tailor plans to individual goals and a focus on getting patients back to independence. Residents and families note a sense of safety and trust fostered by the administrator and by Dr. Vanessa Stone, whose leadership is credited with raising standards, improving communication, and driving measurable improvements in care delivery. The environment, clean, homey, and welcoming, along with well-executed dining and a respectful staff culture, reinforces the impression that Bentwood can be a dignified place to recover or settle into long-term care.
Against those strengths, the most salient concerns center on allegations of inconsistent staffing, delays in assistance, and sporadic lapses in communication. Some reviews reference encounters with staff that felt dismissive or overwhelmed, with instances of delayed responses or gaps in routine tasks like timely medication administration, hydration, or prompt transport to appointments. Other critics point to cleanliness and infrastructure issues, including reports of rooms needing attention and other physical plant problems. A subset of reviews also contains extreme negative testimony, including accusations of harm and neglect. While many families counter these concerns with stories of exemplary care, the volume and intensity of the critical feedback mean it is essential for prospective residents to verify current conditions and the facility’s remediation plans during a visit.
The way Bentwood’s pros intersect with these cons is instructive for decision-making. The leadership turn under the new administrator and Dr. Stone appears to have yielded palpable improvements in care consistency and family communication, which helps mitigate fears about variability in staffing. The rehab and therapy teams carry a momentum that translates into real functional gains for residents, often staying with families as a central justification for choosing Bentwood. The home-like setting, cooperative staff, and transparent interactions with families create peace of mind when long-term care is contemplated. The key to a favorable outcome is a current, in-depth tour and candid conversations with the leadership and front-line staff about staffing levels, response times, and who will be managing medical and daily-care needs on the resident’s chosen shift.
For families evaluating Bentwood, practical next steps should be straightforward. Schedule a tour and insist on meeting members of the therapy team, the DON, and the administrator to gauge how responses are handled in real time. Seek direct conversations with the admissions liaison to understand care transition processes, ongoing coordination with hospital or primary care providers, and the facility’s approach to individualized care plans and medication management. Ask current residents or family councils about average response times, how shifts handle emergencies, and what changes have been implemented recently to address past concerns. If the impression during a visit aligns with the positive, relationship-driven culture described in many testimonials, Bentwood becomes a compelling, credible option.
In the end, Bentwood stands out as a strong choice for families who value a compassionate, therapy-forward environment with a leadership team visibly dedicated to safety, dignity, and continuous improvement. The best-fit scenario is one where current conditions confirm steady staffing, robust communication protocols, and a track record of personalized rehab success. The facility’s warmth, upgraded clinical capabilities, and patient-centered philosophy provide a solid foundation for recovery and ongoing care. However, due diligence remains essential: verify the present state of staffing, review recent quality metrics, and solicit unfiltered feedback from recent families to confirm that Bentwood’s trajectory aligns with the specific needs and expectations of the individual seeking care. If those checks pass, Bentwood offers a practical, experienced path to healing, independence, and a trusted team you can rely on.
76 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Lambert-St Louis International (4 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Bentwood Nursing & Rehab in Florissant, MO is a welcoming assisted living community that offers a range of amenities and care services to meet the needs of its residents. The community provides a comfortable and inviting environment for seniors to enjoy their retirement years.
Residents at Bentwood Nursing & Rehab can take advantage of various amenities, including a beauty salon for grooming and pampering, cable or satellite TV for entertainment, and a computer center for staying connected with loved ones. The community also offers community-operated transportation for convenient access to appointments or outings.
For those looking to stay active, Bentwood Nursing & Rehab features a fitness room where residents can engage in exercise programs to maintain their physical well-being. There is also a gaming room for recreational activities and a small library for quiet reading time. Outdoor spaces, such as gardens, are provided for residents to enjoy nature.
Dining at Bentwood Nursing & Rehab is exceptional with restaurant-style dining options available. The community takes into consideration special dietary restrictions and provides diabetes diets as well as meal preparation services. Private bathrooms ensure privacy and convenience.
Care services are available around the clock at Bentwood Nursing & Rehab. Trained staff members provide assistance with activities of daily living including bathing, dressing, and transfers. Medication management services are offered to ensure proper intake of medications. Transportation arrangement is also provided for any necessary trips.
Residents at Bentwood Nursing & Rehab can engage in various activities planned by the community, such as fitness programs to stay fit or resident-run activities where they can showcase their talents or hobbies. Planned day trips offer opportunities for exploration beyond the community's premises.
With nearby cafes, parks, pharmacies, restaurants, and transportation options in close proximity, residents have easy access to additional amenities and services outside the community.
Overall, Bentwood Nursing & Rehab offers a comfortable and supportive environment where seniors can receive personalized care services while enjoying numerous amenities and engaging in fulfilling activities.
Bentwood Nursing & Rehab is located at 1501 Charbonier Road, Florissant, MO 63031 in St. Louis County, Missouri
Bentwood Nursing & Rehab on seniors.fyi includes 12 photos including images showing bedroom, interior, dining, decor, natural light, windows, healthcare, building, and more.
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