Bentwood Nursing & Rehab

Pros

• The staff at Bentwood Nursing Center is described as great, helpful, and very nice, providing attentive care to residents.
• Residents appreciate having private rooms, which contribute to a comfortable environment, especially during COVID.
• The facility is noted for its cleanliness and inviting atmosphere, with a well-maintained courtyard featuring a man-made waterfall.
• Many reviewers express satisfaction with the rehabilitation services, highlighting the excellent rehab team and positive progress in mobility for residents.
• The food served at Bentwood is reported to be excellent, with no complaints from residents about their meals.
• Visitors feel reassured by the care provided and the facility's organized approach to managing resident health and transportation to medical appointments.

Cons

• The facility where the grandmother was sent provided terrible communication and support, leading to increased confusion and agitation during her stay.
• The uncle reported poor hygiene practices, stating it had been over a week since he was last showered, and he frequently received food that caused him to vomit.
• The lack of responsiveness from the Director of Nursing (DON) left family members frustrated when trying to get updates on their loved one's care.
• Overall concerns about inadequate attention and care were expressed regarding the grandmother's condition during her isolation due to COVID-19.

Review

The experiences shared by family members regarding various nursing and rehabilitation facilities paint a complex picture of care in these settings, highlighting both commendable practices and areas needing significant improvement. Among the reviews, two primary facilities were mentioned: Bent-wood Nursing Center and another unnamed facility where one individual experienced troubling circumstances.

One of the most concerning accounts pertains to the unnamed facility where a grandmother was sent for rehabilitation after being diagnosed with COVID-19. The family's efforts to gain insight into her condition proved futile as numerous calls to the nurses' station went unanswered, messages remained unreturned, and they struggled to ascertain her status. This lack of communication culminated in a distressing situation when she was transferred back to the hospital due to increased confusion and agitation—a significant cause for concern given her existing health issues, including dementia and diabetes. Notably alarming was that upon her transfer to the hospital, it was revealed that misinformation had been relayed regarding her diabetic status despite her high blood sugar levels on admission. This experience led to deep dissatisfaction with the initial facility, prompting strong criticism regarding their incompetence in managing patients effectively.

In contrast, Bent-wood Nursing Center has received predominantly positive feedback from families about their loved ones' experiences there. One sister described how well her stay had gone after 20 days at Bent-wood; she noted improvements in mobility and independence as well as supportive staff who provided quality care. The setup of private rooms has been especially appreciated during COVID times as it allows for safer visits through windows and limits crowding within the facility. Families have also positively remarked on amenities like a central courtyard featuring a man-made waterfall where residents can enjoy outdoor time while maintaining safe distances from visitors.

Several other reviews echoed similar sentiments about Bent-wood's overall atmosphere and operations. A family member expressed satisfaction with their father's care involving physical therapy (PT) and occupational therapy (OT). Although visitation restrictions were in place due to lockdown measures, observers noted that staff appeared attentive and kind toward residents while maintaining an inviting environment that even helped alleviate concerns among family members about their loved one's wellbeing.

Another account pointed out positive aspects surrounding cleanliness, room aesthetics, and attentive staff interactions during a visit. Such consistent affirmations suggest that Bent-wood Nursing Center is fostering an atmosphere conducive not just to recovery but also emotional comfort—a vital aspect often overlooked in such facilities. Families seem grateful for how caring personnel manage everything from medical needs like PICC line care to transportation logistics for necessary doctor appointments.

However, not all reviews are equally favorable; some reports indicate that certain residents are receiving inadequate attention or have unmet basic needs. One individual expressed concern over their uncle's neglectful situation—having gone over a week without a shower while experiencing adverse effects from poorly tolerated meals leading to vomiting episodes. Attempts made by family members to engage staff have been met with frustrations over unreturned calls from higher administrative roles within the facility’s organization.

In conclusion, while Bent-wood Nursing Center stands out as providing wholesome care characterized by committed staff and positive resident outcomes, contrasting experiences at other facilities underscore significant flaws within those systems—particularly concerning communication and ensuring proper medical attention is rendered promptly. As families navigate complex healthcare challenges related to aging relatives or individuals requiring rehabilitation services, these contrasting narratives will inform future choices regarding where best to seek short-term or long-term support for their loved ones’ needs.

Pharmacies

• Schnucks (0.7 miles)
• Dierbergs (0.9 miles)
• Schnucks (1.1 miles)
• Walgreens (1.1 miles)
• Walgreens (1.5 miles)
• Schnucks (2.7 miles)
• Walgreens (2.7 miles)

Restaurants

• Pearl Cafe (0.9 miles)
• Culver's (1.2 miles)
• Mann Meats (1.2 miles)
• Doughnut Cupboard (1.4 miles)
• Henkes Tavern (1.6 miles)
• Narrow Gauge Brewing Company (1.7 miles)
• Florissant City Diner (1.8 miles)

Parks

• St Ferdinand Park (1.3 miles)
• Blanchette Memorial Hall (7.2 miles)
• Frontier Park (7.3 miles)
• Creve Coeur Park (9.1 miles)
• Kwanis Park (9.2 miles)
• Vogt Brothers Park (9.3 miles)

Cafes

• Made. by Lia (1.5 miles)
• Old Town Donut Shop (1.8 miles)
• Starbucks (2 miles)
• Starbucks (2.7 miles)
• Panera Bread (9.6 miles)

Transportation

• St. Louis Lambert International Airport (STL) (4.3 miles)
• TSA PreCheck A Gates (4.4 miles)
• TSA Security Checkpoint Gates C & D (4.4 miles)
• Terminal 1 (4.4 miles)
• Terminal 1 Passenger Pickup (4.4 miles)
• Southwest Airlines (4.7 miles)
• Terminal 2 Parking (4.7 miles)

Hospitals

• DePaul Health Center - Emergency Room (5.8 miles)
• DePaul Hospital (5.8 miles)
• Christian Hospital (6.2 miles)
• St Joseph's Hospital (7.4 miles)

Places of Worship

• St Ann Catholic School (7.4 miles)

Theaters

• AMC Streets Of St Charles 8 (8.1 miles)

Physicians

• Walsh, Martin Ssm Health Outpatient Center Veterans Memorial Parkway (8.4 miles)