Crystal Creek Health And Rehabilitation Center in Florissant, MO
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Open Space
250 New Florissant Road South, Florissant, MO 63031
For more information about senior living options: (844) 490-3973
The staff are amazing, friendly, and very helpful. The facility is clean, well-maintained, and welcoming. The therapy team helped residents regain walking and strength. ADON Mary Byes shows compassion and ensures high-quality care. Willow Creek's leadership is persistent, caring, and resident-centered. The nursing and therapy teams treat residents with dignity and respect. Crystal Creek Health and Rehabilitation Center has excellent service and friendly, personable staff.
They describe the facility as horrible, with nurses who didn't care about residents. They claim it's the worst place, noting issues like an oxygen tank left on the floor and staff failing to help. They accuse nursing management of lying and warn others not to work there or bring loved ones there. They call the setting filthy and smell-laden, with dirty walls and pests. They report missing clothes and personal items, and medications given that weren't theirs. They recount a resident dying due to neglect and lack of timely care. They say the staff are rude, unprofessional, and unconcerned, and that the facility should be shut down. They allege neglect and poor supervision, stating money and belongings disappear and care is inadequate.Crystal Creek Health and Rehabilitation Center in Florissant is best suited for families prioritizing robust rehabilitation and a visibly caring nursing-and-therapy team, especially when there is a clear goal of functional recovery within a relatively hopeful, improving environment. The facility has shown concrete progress under newer leadership, with cleaner surroundings and more engaged communication in many recent accounts. For families with a loved one who needs post-acute rehab, short-term skilled care, or a transition back to independence, Crystal Creek can deliver meaningful gains when the current staff, therapists, and administrative leadership are actively coordinating care and staying accessible.
Those who should consider alternatives are the ones who prioritize flawless daily operations, unwavering safety, and consistently high environmental standards. Several reviews point to serious red flags that cannot be dismissed, including claims of bullying, inconsistent staffing, hygiene concerns, and, in some cases, alarming lapses in care. The pattern in these reports is not uniform, but the volume of highly negative experiences - ranging from hostile interactions and medication issues to odor and sanitation problems - signals that reliability may vary by shift or day. For families with long-term care needs, memory-care demands, or residents who require meticulous oversight, exploring stronger, steadier options is prudent. In this market, Willow Creek Wellness & Rehabilitation - frequently praised for staff warmth, steady leadership, and tangible patient progress - appears as a credible alternative worth evaluating side by side with Crystal Creek.
The primary positives at Crystal Creek center on the care teams and the trajectory of improvement. Positive reviews repeatedly highlight compassionate nurses, attentive ADONs such as Mary Byes, and therapy departments that move residents forward - sometimes dramatically, as rehab patients regain walking ability and independence. Cleanliness and a welcoming atmosphere show up as notable improvements in several messages, reinforcing the sense that the facility is pointing in the right direction. When care teams are seen as kind, responsive, and professional, these strengths help offset occasional concerns about logistics or consistency, especially for families who can anchor trust in specific staff members and stable leadership.
Yet the negative anecdotes cannot be brushed aside. Reports of staff shortages, critical gaps in basic needs (like timely meals or assistance), and outright disrespectful or inattentive behavior cast a long shadow. Some families recount encounters that felt unsafe or disrespectful, including medication mismanagement and inadequate response to urgent needs. Building a decision framework around Crystal Creek requires admitting these inconsistencies while valuing the concrete examples of progress and personal attention. The facility's ability to demonstrate sustained improvement - through staff training, transparent communication, and ongoing occupancy of a stable leadership team - will largely determine whether the cons become non-factors for a given resident.
From a practical standpoint, families should approach Crystal Creek with a structured due diligence plan. Schedule multiple, unannounced tours at different times to observe shifts, ask to meet the current DON and therapy director, and request current staff-to-resident ratios. Review the most recent state inspection reports and ask for recent, specific examples of how care plans are executed and adjusted. Bring up questions about meals, activity programming, laundry, and medication administration, and insist on speaking with direct care staff on duty. If the goal is a rehab-focused stay, inquire vigorously about therapists' caseloads, progress benchmarks, and post-discharge coordination with home or community-based services. Finally, compare experiences at Crystal Creek with nearby options such as Willow Creek, where many reviews point to steadier daily operations and more consistently high resident satisfaction.
In the end, Crystal Creek presents a conditional yes for families seeking strong rehab outcomes and a hopeful trajectory under attentive leadership. It is a solid candidate for short-term rehabilitation and for residents who respond well to visible staff engagement and a cleaner environment. However, for long-term residency or for families unwilling to tolerate significant variability in daily care, alternatives should be pursued with equal energy. The decision should hinge on current performance during a firsthand visit, clarifications from leadership, and a direct read of how the team manages realistic constraints while delivering consistent, respectful, and timely care.
158 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Lambert-St Louis International (3 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Crystal Creek Health And Rehabilitation Center is a premier assisted living community located in Florissant, MO. Our center offers a wide range of amenities to ensure the comfort and well-being of our residents.
For personal care and relaxation, we provide a beauty salon where residents can receive professional hair and nail services. Our fully furnished accommodations are equipped with cable or satellite TV, ensuring that residents can stay updated on their favorite shows. We also offer Wi-Fi/high-speed internet access throughout the community so residents can easily stay connected with loved ones.
Transportation is made easy with our community-operated transportation service and transportation arrangement assistance. Residents can enjoy outings to nearby parks, pharmacies, cafes, restaurants, and hospitals without having to worry about arranging transportation themselves.
Our facility features a wellness center where residents can engage in fitness programs tailored to their needs. A fitness room is also available for those who prefer a more independent workout routine. In addition, our gaming room offers entertainment options for leisure time.
For dining experiences, our restaurant-style dining room ensures that residents have delicious meals prepared and served according to their specific dietary restrictions. Our staff is trained to assist with activities of daily living such as bathing, dressing, and transfers. Medication management services are also provided to ensure the health and safety of our residents.
To foster a sense of community and engagement, we offer concierge services for personalized assistance as well as scheduled daily activities and resident-run activities. Planned day trips allow residents to explore new surroundings while enjoying companionship.
At Crystal Creek Health And Rehabilitation Center, we strive to provide exceptional care in a comfortable and welcoming environment. Come experience the best of assisted living in Florissant, MO.
Crystal Creek Health And Rehabilitation Center is located at 250 New Florissant Road South, Florissant, MO 63031 in St. Louis County, Missouri
Crystal Creek Health And Rehabilitation Center on seniors.fyi includes 8 photos including images showing exercise equipment, interior, decor, bedroom, staircase, treadmill, open space, waiting area, and more.
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Interior
Decor
Dining
Lighting
Lobby
Exercise Equipment
Waiting Area
Open Space
