Crystal Creek Health And Rehabilitation Center

Pros

• The staff members at Crystal Creek have been there for years and express satisfaction with the place.
• There are engaging activities offered, such as bingo, a book club, and a sports group for baseball games.
• The dining area has a pleasant restaurant-like setting, contributing to a positive atmosphere.
• The Admissions office provides exceptional service, being friendly and accommodating to visitors.
• The rehabilitation therapists deliver outstanding care and support during recovery.

Cons

• The place was dirty on the outside and loud and dirty on the inside.
• The gathering room was overcrowded, making it uncomfortable to pass through.
• Comments from the crowd were inappropriate and reminiscent of construction workers.
• The facility had an old-fashioned décor that needed complete redecorating and cleaning.
• Patients appeared unattended, contributing to an unpleasant smell in the environment.
• Staff seemed overworked and lacked compassion towards residents.

Review

The impressions gathered from a recent visit to Crystal Creek (Northgate) paint a complicated picture of the facility, showcasing both its appealing aspects and significant areas in need of improvement. Upon entering the premises, one is immediately struck by a sense of neglect. The exterior presents an unkempt appearance, and this sentiment continues once inside the facility. Inside, the atmosphere is characterized by both noise and disorder, significantly detracting from what one would expect in such an environment.

A notable feature of Northgate is its gathering room located near the entrance, which tends to create an overwhelming first impression for visitors. The large television showcases live baseball games that draw in sizable crowds—predominantly men seated in wheelchairs. This situation often results in patrons spilling out into the hallway, forcing visitors to navigate through a bustling crowd that can be intimidating and uncomfortable. Furthermore, comments made by those watching the games can feel intrusive; many liken it to passing a group of construction workers on a city street—loud and disconcerting.

Despite these initial observations, several staff members voiced their long-term commitment to Crystal Creek. Many indicated they had been employed there for years and expressed satisfaction with their work environment—a surprising juxtaposition considering the condition of the facilities. This loyalty among staff suggests that turnover might not be as high as typically expected in long-term care facilities. The presence of activities like bingo night, book clubs, and sports gatherings—where residents come together to enjoy baseball games—indicates an effort on part of management to foster community engagement within the center.

Nevertheless, concerns regarding resident care are prevalent throughout this assessment. Patients appeared unattended at various times during the visit; this lack of oversight contributed significantly to worries about individual well-being within Northgate’s walls. Compounding these concerns was an unpleasant odor noted during the visit—a telling sign that cleanliness may not be prioritized adequately in every area of the facility. Moreover, while some staff exhibited friendliness and dedication, others seemed overworked which occasionally led to interactions lacking compassion.

On a more positive note, one aspect highlighted during this visit was the dining area itself; described as having a restaurant-like ambiance, it stood out favorably against other aspects of Northgate's offerings. Such environments can provide comfort to residents who spend considerable time within communal settings for meals. However, it cannot overshadow fundamental issues surrounding overall cleanliness and maintenance throughout other parts of Crystal Creek.

It is worth noting that personal experience with Northgate’s Admissions office proved exceptionally positive amidst these mixed reviews. The admissions representative demonstrated remarkable warmth and professionalism during interactions over both phone and in-person exchange; accommodating schedules flexibly by meeting early morning post-work hours emphasized her commitment to potential new residents' needs. Additionally, another family member's experience with rehabilitation services offered at Crystal Creek illustrated that certain elements within this facility do shine brightly: therapy staff were praised for their effectiveness and attention during recovery periods following surgery or injury.

In summary, while there are commendable efforts made towards recreational programming and dedicated staff members at Crystal Creek (Northgate), critical evaluations focus on cleanliness standards and attentive care provided to residents—which must be addressed for continued improvement moving forward.

Cafes

• Old Town Donut Shop (0.4 miles)
• Made. by Lia (0.6 miles)
• Starbucks (0.8 miles)
• Starbucks (2.1 miles)
• Starbucks (8.9 miles)
• Panera Bread (8.9 miles)
• Blueprint Coff (9 miles)

Restaurants

• Florissant City Diner (0.4 miles)
• Mann Meats (0.7 miles)
• Henkes Tavern (0.8 miles)
• McDonald's (1 miles)
• Doughnut Cupboard (1 miles)
• Narrow Gauge Brewing Company (1 miles)
• Culver's (1.1 miles)

Pharmacies

• CVS Pharmacy (0.8 miles)
• Dierbergs (1.1 miles)
• Schnucks (1.1 miles)
• Walgreens (1.2 miles)
• Schnucks (1.4 miles)
• Walgreens (1.6 miles)
• Schnucks (2 miles)

Parks

• St Ferdinand Park (1.3 miles)
• Frontier Park (8.5 miles)
• Blanchette Memorial Hall (8.7 miles)
• Wohl Recreation Center / Sherman Park (9 miles)
• Shaw Park (9.5 miles)
• Creve Coeur Park (9.6 miles)

Transportation

• St. Louis Lambert International Airport (STL) (3.7 miles)
• TSA Security Checkpoint Gates C & D (3.7 miles)
• TSA PreCheck A Gates (3.7 miles)
• Southwest Airlines (3.7 miles)
• Terminal 2 Parking (3.7 miles)
• Terminal 1 Passenger Pickup (3.7 miles)
• Terminal 1 (3.7 miles)

Hospitals

• Christian Hospital (4.6 miles)
• DePaul Health Center - Emergency Room (6.3 miles)
• DePaul Hospital (6.3 miles)
• St Joseph's Hospital (8.6 miles)
• Metropolitan St Louis Psychiatric Center (9.4 miles)

Places of Worship

• St Ann Catholic School (5.7 miles)

Theaters

• AMC Streets Of St Charles 8 (9.2 miles)

Physicians

• Walsh, Martin Ssm Health Outpatient Center Veterans Memorial Parkway (9.4 miles)