Bent-Wood Nursing Ctr

Pros

• The family is hopeful for better care and attention to their sister's needs at Bentwood.
• They appreciate the potential for a supportive environment where their sister can receive the necessary medical attention.
• There is a desire for improved communication and responsiveness from the staff to ensure her well-being.
• The family values the importance of dignity in care and looks forward to seeing progress in her treatment routine.
• They are committed to advocating for their sister’s rights, which reflects their deep love and concern for her well-being.

Cons

• The staff at Bentwood consistently failed to elevate the head of the bed, putting her at risk for aspiration during her continuous tube feeding.
• She developed a severe pressure ulcer due to inadequate turning and infrequent diaper changes.
• Despite being there for only a couple of weeks, she never received a bath from the staff, leading to rashes and odors that were neglected.
• The staff exhibited rudeness and unresponsiveness when her family requested assistance regarding her care.
• She was left in bed all day without being helped into her chair, which caused her body to stiffen up due to lack of movement.
• Pain management was ignored, as the staff did not provide pain relief when needed or understand her pain levels.
• There was a clear lack of proper charting and communication between shifts, resulting in critical information about her care being overlooked or lost.
• Personal items were reported missing from her room, indicating neglectful oversight by the staff who should have been monitoring residents' belongings.
• Her room became a hiding place for lazy staff, reflecting a disturbing lack of accountability and care for residents' well-being.

Review

The experience of families placing their loved ones in care facilities can often be fraught with anxiety and trepidation, especially when the individual in question has severe disabilities or health challenges. This sentiment was deeply felt by one family who found themselves grappling with a distressing reality at Bentwood, a facility that promised adequate care but ultimately fell short of expectations. Their eldest sister, who had suffered a devastating stroke resulting in significant physical and mental impairments, became a resident at Bentwood, where her well-being should have been prioritized. Instead, what unfolded was a troubling narrative marked by neglect and inadequate attention to her crucial needs.

Upon admission to Bentwood, it became apparent that basic protocols for her care were either overlooked or ignored entirely. Due to her condition, she required continuous tube feeding—a procedure that necessitated that the head of her bed be elevated at all times to prevent aspiration. Alarmingly, the family repeatedly discovered that this crucial position was not maintained; the head of the bed would be lowered multiple times without explanation or justification. Such negligence not only poses immediate risks to her health but also indicates a broader systemic failure within the facility to adhere to established medical guidelines designed for patients like her.

In addition to improper positioning during tube feeding, the family quickly noticed other alarming signs of insufficient care. Their sister developed a severe pressure ulcer—the result of being neglected for proper turning and infrequent diaper changes—within just weeks of arriving at Bentwood. This development is particularly concerning as it reflects an evident lack of regular monitoring by staff members who should have been vigilant about preventing such common yet serious complications associated with immobility in disabled patients.

Hygiene practices appeared equally lacking; complaints arose regarding the absence of bathing from staff members since their sister's arrival. The inability or unwillingness to provide necessary hygiene assistance led to rashes and unpleasant odors developing under her arms—an issue that could have easily been remedied through regular bathing routines and attentive personal care. It is fundamental for any long-term care facility to ensure residents maintain an acceptable standard of cleanliness—not only for comfort but also as a basic aspect of health management.

The family's concerns did not stop there; they reported astonishing instances where staff were unresponsive when assistance was requested. This behavior not only heightened feelings of distress among family members but raised critical questions about the adequacy of training provided to personnel on handling requests for urgent assistance effectively and compassionately. For families entrusting their loved ones into professional hands, knowing that help is readily available in moments of need is vital—to see neither urgency nor empathy can lead caregivers into an unbearable state of worry about their loved one's safety and comfort.

Moreover, there were grave concerns regarding pain management practices within Bentwood’s facility; reports indicated that staff were unaware that their sister required timely pain relief as needed—a startling oversight indicating disarray in communication among team members responsible for patient care. Compounding this issue was a troubling lack of documentation and thorough reporting between shifts, leading potentially to critical information being lost when staff changed over—a situation ripe for misunderstandings or oversights regarding medication administration and overall resident needs.

Finally, elements contributing further to this harrowing environment extended beyond simple neglect; reports emerged regarding theft from residents’ rooms while staff appeared indifferent or preoccupied with non-care-related activities. Such behaviors transform what should be safe living conditions into breeding grounds for concern where vulnerable individuals become targets—an unsettling reality highlighted by accusations that lazy staff might use residents' rooms as places to hide away rather than fulfilling their essential caregiving roles.

In summary, the family's experience at Bentwood paints a stark picture filled with disappointment and fear for their loved one’s well-being amid overwhelming evidence pointing towards neglectful practices within the facility's operations—one which calls urgently for review and reform so that no other family may endure similar struggles with providing care for those needing it most.

This area of Florissant, Missouri offers convenient access to a variety of essential amenities for senior living. With multiple pharmacies nearby such as Schnucks and Walgreens, residents can easily access their medications and healthcare needs. There are also a number of restaurants, cafes, and parks within a short distance, providing opportunities for dining out, socializing, and enjoying the outdoors. For those who require medical care, hospitals like DePaul Health Center and Christian Hospital are located just a few miles away. Additionally, the proximity to St. Louis Lambert International Airport offers convenience for traveling or visitors. Overall, this area boasts a diverse array of services and recreational options that cater to the needs and preferences of seniors looking to reside in Florissant.

Pharmacies

• Schnucks (0.7 miles)
• Dierbergs (0.9 miles)
• Schnucks (1.1 miles)
• Walgreens (1.1 miles)
• Walgreens (1.5 miles)
• Schnucks (2.6 miles)
• Walgreens (2.7 miles)

Restaurants

• Pearl Cafe (0.9 miles)
• Culver's (1.2 miles)
• Mann Meats (1.2 miles)
• Doughnut Cupboard (1.4 miles)
• Henkes Tavern (1.6 miles)
• Narrow Gauge Brewing Company (1.7 miles)
• Florissant City Diner (1.8 miles)

Parks

• St Ferdinand Park (1.3 miles)
• Blanchette Memorial Hall (7.2 miles)
• Frontier Park (7.3 miles)
• Creve Coeur Park (9.1 miles)
• Kwanis Park (9.2 miles)
• Vogt Brothers Park (9.3 miles)

Cafes

• Made. by Lia (1.5 miles)
• Old Town Donut Shop (1.8 miles)
• Starbucks (2 miles)
• Starbucks (2.7 miles)
• Panera Bread (9.6 miles)

Transportation

• St. Louis Lambert International Airport (STL) (4.3 miles)
• TSA PreCheck A Gates (4.4 miles)
• TSA Security Checkpoint Gates C & D (4.4 miles)
• Terminal 1 (4.4 miles)
• Terminal 1 Passenger Pickup (4.4 miles)
• Southwest Airlines (4.7 miles)
• Terminal 2 Parking (4.7 miles)

Hospitals

• DePaul Health Center - Emergency Room (5.8 miles)
• DePaul Hospital (5.8 miles)
• Christian Hospital (6.2 miles)
• St Joseph's Hospital (7.4 miles)

Places of Worship

• St Ann Catholic School (7.4 miles)

Theaters

• AMC Streets Of St Charles 8 (8.1 miles)

Physicians

• Walsh, Martin Ssm Health Outpatient Center Veterans Memorial Parkway (8.4 miles)