St Sophia Health & Rehabilitation Center

Pros

• One reviewer mentioned that St. Sophia had plenty of lighting and open space, creating a welcoming atmosphere.
• Another reviewer highlighted recent upgrades like hardwood floors and new art, contributing to the facility's aesthetic appeal.
• A visitor noted that the facility was very clean during their visits.
• Staff were observed to be attentive and responsive to resident needs, with no one simply 'hanging around.'
• The activity board offered plenty for residents to engage in, promoting interaction among them.
• A review indicated that the food served during dinner was healthy and portion-controlled.
• A family member reported positive feedback from their grandfather about his treatment at the facility, indicating he was satisfied with his care.

Cons

• Most staff members are sullen and would avoid work to engage with their phones, leading to poor care.
• The facility has erratic and incomplete medication delivery, putting residents at risk.
• Residents receive unhealthy meals that are high in carbs and fat, lacking essential nutrients.
• The facility is unsanitary, with a pervasive smell of urine and dirty toilets.
• Interaction from staff is often rude and condescending towards residents and visitors.
• There is a significant lack of skilled nursing care and attention given to residents' needs.
• Residents frequently complain about the conditions, feeling neglected and unsafe.
• Staff are often seen distracted by their phones instead of attending to clients appropriately.
• The overall environment fosters a sense of hopelessness among residents, as they feel trapped in the facility.
• Visitors report observing clients in unhygienic conditions due to neglect from staff.

Review

The reviews concerning St. Sophia, located at 936 Charbonier Rd., Florissant, Mo., present a stark and contradictory picture of the care provided within this facility. While some individuals reported positive experiences with staff and surroundings, the majority of feedback underscores significant issues pertaining to caregiving quality, food service, cleanliness, and overall management. This discrepancy in experiences raises concerns about the consistency of care and treatment that residents receive.

Many reviewers described a troubling atmosphere characterized by uncaring and often rude staff members. Reports indicate that numerous employees were frequently distracted by their personal devices, leading to neglect in essential caregiving tasks. This lack of attentiveness resulted in residents suffering from inadequate food intake and insufficient medication management. One user recounted their mother’s distressing experience of losing over 22 pounds during a three-week stay due to these deficiencies. Such accounts suggest a systemic problem within staff training or motivation, as several commenters noted interactions laden with condescension rather than compassion.

Food quality was another critical point of contention across multiple reviews. Descriptions portrayed the meals served as high in carbohydrates and fats while lacking necessary nutrients such as fiber and protein. Some patrons expressed dissatisfaction with cold meals served without proper utensils, leaving many residents frustrated and in discomfort during meal times. These dietary concerns paired with inadequate access to nourishment reflect not only poor kitchen practices but also an alarming disregard for residents’ health needs—issues that are especially concerning for those requiring specialized diets or assistance.

Compounding these grievances are accusations regarding unsanitary conditions prevalent throughout the facility. Multiple reviewers mentioned unpleasant odors resembling urine along with unkempt resident bathrooms cited as being covered with feces—all indicative of insufficient cleaning protocols in an environment where hygiene is paramount for vulnerable individuals. The ambiance described by these dissatisfied visitors suggests a lack of dignity afforded to residents who rely on caregivers for basic needs like sanitation.

There were contrasting reports amidst the negative feedback; one individual praised St. Sophia’s cleanliness, highlighting recent upgrades like hardwood floors and new artwork that enhanced the overall aesthetic appeal of the facility. They noted the abundance of light and spaciousness that fostered an inviting atmosphere rather than one reminiscent of a hospital setting. Their observations about attentive staffing during their visits painted a picture of active engagement among nurses and developmental assistants who seemed dedicated to providing care—essentially contradicting claims made by others about neglectful practices.

Lastly, while some expressed optimism regarding physical therapy (PT) and occupational therapy (OT) services provided at St. Sophia—considering them beneficial—these sentiments did little to mitigate overarching concerns voiced by others regarding skilled nursing deficits across other areas of resident care. A recurring sentiment throughout negative reviews was disbelief over how such conditions could persist within what should be a caring environment given the extensive experience shared by one reviewer who had spent decades in nursing themselves.

In summary, potential visitors evaluating St. Sophia for their loved ones will encounter starkly divided opinions regarding its efficacy as a caregiving institution—a mixture rife with both strong criticism about neglectful practices alongside insights praising certain aspects like cleanliness or specific therapies offered within its walls. Nevertheless, overwhelmingly cautionary advice prevails: families concerned about their loved ones' well-being may find greater peace elsewhere given prevailing reports emphasizing significant lapses surrounding basic standards expected from residential nursing facilities.

Restaurants

• Pearl Cafe (0.6 miles)
• Mann Meats (0.9 miles)
• Culver's (1 miles)
• Doughnut Cupboard (1.2 miles)
• Henkes Tavern (1.3 miles)
• Florissant City Diner (1.5 miles)
• Narrow Gauge Brewing Company (1.5 miles)

Pharmacies

• Dierbergs (0.6 miles)
• Schnucks (0.8 miles)
• Schnucks (1 miles)
• Walgreens (1.2 miles)
• Walgreens (1.3 miles)
• CVS Pharmacy (2.4 miles)
• Schnucks (2.5 miles)

Parks

• St Ferdinand Park (1.2 miles)
• Blanchette Memorial Hall (7.4 miles)
• Frontier Park (7.4 miles)
• Creve Coeur Park (9.1 miles)
• Vogt Brothers Park (9.3 miles)
• Kwanis Park (9.4 miles)

Cafes

• Made. by Lia (1.2 miles)
• Old Town Donut Shop (1.6 miles)
• Starbucks (1.7 miles)
• Starbucks (2.6 miles)
• Panera Bread (9.4 miles)

Transportation

• St. Louis Lambert International Airport (STL) (4.1 miles)
• TSA PreCheck A Gates (4.1 miles)
• TSA Security Checkpoint Gates C & D (4.1 miles)
• Terminal 1 (4.2 miles)
• Terminal 1 Passenger Pickup (4.2 miles)
• Southwest Airlines (4.4 miles)
• Terminal 2 Parking (4.4 miles)

Hospitals

• DePaul Health Center - Emergency Room (5.7 miles)
• DePaul Hospital (5.8 miles)
• Christian Hospital (6 miles)
• St Joseph's Hospital (7.5 miles)

Places of Worship

• St Ann Catholic School (7.1 miles)

Theaters

• AMC Streets Of St Charles 8 (8.2 miles)

Physicians

• Walsh, Martin Ssm Health Outpatient Center Veterans Memorial Parkway (8.4 miles)