Westland A Villa Center

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  • Interior

    Entrance to a barber and beauty salon with chairs and hair dryers visible inside.

  • Decor

    A cozy patio with comfortable chairs and decorative potted plants.

  • Living Room

    A cozy living room featuring a tufted sofa, ornate rug, and elegant decor with wooden double doors in the background.

  • Building

    A garden pathway leads to the entrance of a building, surrounded by lush greenery and colorful flowers.

  • Bedroom

    A hospital room with two beds, a television, and curtains separating the space.

  • Trees

    A peaceful courtyard with benches, trees, and a paved pathway surrounded by lush landscaping.

  • Windows

    A cozy bedroom with a view into the connected bathroom.

  • Dining

    A cozy dining room with floral tablecloths and checkered flooring.

  • Garden

    A cozy outdoor patio with wooden chairs and vibrant flowers.

  • Patio

    A sunny outdoor patio with tables, chairs, and red umbrellas.

  • Exercise Equipment

    A fitness and rehabilitation area equipped with various exercise machines and therapy tools.

Westland A Villa Center

36137 West Warren, Westland, MI 48185

For more information about senior living options: (844) 490-3973

3.1 from 100 reviews
5 stars
44
4 stars
8
3 stars
3
2 stars
1
1 stars
44

Skilled Nursing Facility

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    Overall Review of Westland A Villa Center

    Pros

    • pro The nurses were very nice and polite, and the facility was very clean.
    • pro The staff is hands-on and cares about seniors' wellbeing.
    • pro The nurse was friendly, answered questions, and was very attentive to the family member.
    • pro The business office staff and the social worker were very helpful and understanding.
    • pro A reviewer felt satisfied with the care at the Villa at the Park and believed his brother was in good hands.

    Cons

    • pro The reviews describe the facility as horrible and filthy, with mold throughout the building.
    • pro The staff are described as unprofessional, uncaring, and sometimes abusive, with supervisors lacking professionalism.
    • pro Residents are reportedly deprived of food and water, with medications not given on time, leading to dehydration and medical issues.
    • pro The environment is said to smell of urine, have flies, and contain dirty bathrooms and broken or unsafe equipment.
    • pro Management and administration are viewed as unresponsive or cliquish, making it hard to reach the administrator.
    • pro There are allegations of clothing theft and neglect or mistreatment of residents.
    • pro Families report near-fatal dehydration or other serious health declines due to neglect and delays in care.
    • pro One reviewer called the facility a "prison," emphasizing extreme dissatisfaction and danger.
    • pro Overall, the facility is portrayed as unsafe and not recommended for loved ones.

    Review

    A collage of fiercely personal accounts paints a troubling portrait of a facility that several family members and friends say has failed to provide basic care, empathy, or safety. The voices range from a sister whose 44-year-old relative has remained "stuck" for a year without progress, to a friend in the Highland Park location who describes not only subpar meals but also a sense that the environment is crowded with residents who are near end of life. Across these messages, a central refrain emerges: repeated neglect, inconsistent medical attention, and a pattern of behaviors from staff and leadership that many families say border on indifference.

    Across the board, there is a strong thread of unsanitary conditions and facility-related problems. Reviewers describe flies buzzing around mold throughout the building, bathrooms and walls stained or covered with mold, and floors where urine is left unaddressed for long periods. One account laments that towels are sometimes used to cover spills, leaving them soaked and without caution signs, while other families report rooms that are dirty, beds with soiled sheets, and even missing clothing that was supposed to be a loved one's belongings. The smell of urine and the general impression of neglect are repeatedly cited, contributing to a belief that basic maintenance and cleanliness are not being prioritized.

    Medical care and monitoring are another focal point of concern. Several accounts allege that medications were not given on time or at the correct intervals, including insulin and antibiotics, with at least one situation described as a life-threatening dehydration event that required hospitalization after family members intervened. In one particularly alarming narrative, a patient's condition deteriorated sharply because staff did not respond promptly to warning signs, and in another, a nurse allegedly refused to call emergency services despite clear danger. In contrast, a few entries mention moments when staff were responsive and attentive, but these appear to be outnumbered by cases of delayed or missing treatment, missed doctor rounds, and questions left unanswered at the nurses' desk.

    Staff conduct and the behavior of leadership are reverberating themes in the reviews. Several accounts criticize the tone and professionalism of supervisors and administrators, with one party calling the director of nursing and others "in a click" and another stating that the DON talks to staff disrespectfully. The presence of management as a barrier to addressing concerns is a recurring complaint, with some families reporting that administrators are hard to reach or rarely present. Yet not every interaction is negative: a few reviewers single out particular staff - such as a business office worker and a social worker - as helpful and understanding, and a nurse described as friendly or caring is noted as a bright spot in an otherwise bleak landscape. Still, the overarching sentiment is that the facility's leadership fails to create a culture of accountability or consistent quality care.

    The physical plant itself is repeatedly described as unsafe or deteriorating. Elevator shortages force families to wait for long periods, sometimes with an eye toward emergencies and evacuation, which raises safety concerns about mobility and access within the building. Rooms are described as unsafe or unfit for transfer, with broken beds that do not lock, missing toilet lids, and a lack of basic amenities like televisions or even a steady supply of toilet paper. The combination of structural wear and ongoing maintenance gaps contributes to fears about how residents would fare in an emergency.

    Despite the predominance of negative experiences, there are mentions of care that felt genuine and compassionate. Some reviewers credit particular staff for kindness or for taking good care of a family member in specific moments. A few express gratitude to certain individuals in the business office or social work team who demonstrated understanding and support, and others point to caregivers who made a real difference in the day-to-day wellbeing of their loved ones. These pockets of positive interaction illustrate that the problem is not exclusively about a single caregiver or incident, but about broader patterns that affect the daily experience of all residents.

    The most recent stories often end with families deciding to remove their loved ones or move them to other facilities, and in several cases they vow to file formal complaints with state authorities. The stakes are framed as not just dissatisfaction but imminent risk: severe dehydration, untreated diabetes, untreated infections, and similar health threats are repeatedly described as outcomes of neglectful practices. In this landscape, a clearer call emerges for accountability, improved oversight, and a renewed commitment to safety, cleanliness, and respectful treatment of residents and their families.

    Taken together, the collection of experiences presents a troubling image of a facility where serious concerns about medical care, sanitation, staff conduct, and leadership overlap with tangible safety risks and declines in residents' conditions. While there are mentions of individual staff members who performed commendably and facilities or units that offered moments of relief, the prevailing message is one of pervasive dissatisfaction and fear for the wellbeing of loved ones. For families considering this place, the stories emphasize the importance of thorough due diligence, proactive advocacy, and clear avenues for reporting concerns to state authorities or regulatory bodies.

    Features

    Housing

    • 230 resident community capacity 230 resident community capacity

    Types of Care

    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Detroit Metropolitan-Wayne County (9 miles away) Detroit Metropolitan-Wayne County (9 miles away)
    • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
    • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
    • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

    Care Services

    • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
    • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
    • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    Westland A Villa Center is an assisted living community located in Westland, MI. It offers a wide range of amenities and care services to ensure that residents have a comfortable and fulfilling lifestyle.

    The community features a beauty salon where residents can get pampered and feel their best. The cable or satellite TV in each unit ensures that residents are entertained with their favorite shows. Community-operated transportation is available for grocery shopping, outings, and other errands.

    For those who enjoy technology, there is a computer center with internet access so residents can stay connected with loved ones or explore their interests online. The dining room offers restaurant-style dining where residents can enjoy delicious meals prepared by skilled chefs.

    Fitness enthusiasts will appreciate the fully equipped fitness room where they can engage in physical activities to maintain or improve their health. There is also a gaming room for those who enjoy playing games with friends. The outdoor space provides a serene environment where residents can relax and take in the fresh air.

    Housekeeping services ensure that residents' living spaces are clean and well-maintained. Each room has its own private bathroom for convenience and privacy. A small library is available for those who enjoy reading. Telephone service allows residents to easily communicate with family and friends.

    Transportation arrangements are made both for non-medical purposes as well as for doctor's appointments to ensure that residents can get to where they need to go. A wellness center is available for any health-related needs.

    Wi-Fi/high-speed internet is provided throughout the community, allowing residents to stay connected digitally at all times.

    In terms of care services, there is a 24-hour call system and supervision to provide peace of mind for both residents and their families. Assistance with activities of daily living such as bathing, dressing, and transfers is readily available. The community accommodates special dietary restrictions such as diabetes diets and provides assistance with meal preparation and service.

    Medication management ensures that residents receive their medications in a timely manner. A mental wellness program is in place to support residents' emotional and cognitive well-being.

    Various activities are offered for residents to engage in, including fitness programs, planned day trips, resident-run activities, and scheduled daily activities. Concierge services are available to assist with any additional needs or requests.

    The community is conveniently located near cafes, parks, pharmacies, physicians, restaurants, and places of worship. This allows residents easy access to important amenities and services in the surrounding area.

    Overall, Westland A Villa Center provides a supportive and engaging environment where residents can live comfortably and enjoy their golden years to the fullest.

    Nearby Places of Interest

    Physicians

    • Botsford Primary Care Physician (0.8 miles)
    • Garden City Hospital Medical Office Building (1.2 miles)
    • Dearborn Obstetrical & Gynecological Assoc PC (3 miles)
    • Ophthalmic Specialists of Michigan - Dearborn Office (3.1 miles)
    • Livonia Dermatology (5.4 miles)
    • Michigan Eyecare Institute (6.1 miles)
    • Ophthalmic Specialists of Michigan - Livonia Office (6.5 miles)

    Pharmacies

    • Walgreens (1 miles)
    • CVS Pharmacy (1.5 miles)
    • Walgreens (1.9 miles)
    • Rite Aid (2.3 miles)
    • Meijer Pharmacy (3.2 miles)
    • Walgreens (3.2 miles)
    • CVS Pharmacy (3.6 miles)

    Restaurants

    • The Halal Guys (1.1 miles)
    • SKY Lounge West (1.4 miles)
    • The Lava Lounge Too (1.7 miles)
    • Frank's Diner (2.1 miles)
    • McDonald's (3.1 miles)
    • Snookers' Pool & Pub (3.3 miles)
    • Culver's (3.3 miles)

    Cafes

    • Tim Hortons (1.2 miles)
    • Starbucks (3.4 miles)
    • Starbucks (3.4 miles)
    • Qahwah House (3.4 miles)
    • Biggby Coffee of Westland (5.7 miles)
    • Qahwah House (5.9 miles)
    • Tim Hortons (6.3 miles)

    Places of Worship

    • Church of the Divine Child (1.5 miles)
    • Masjid Salam (6.3 miles)
    • Muslim Community of Western Suburbs (8.1 miles)

    Parks

    • Garden City Park (2.7 miles)
    • Ford Field Park (3.6 miles)
    • Schemansky Park (4.7 miles)
    • Hemlock Park (6.1 miles)
    • Flanders Park (8.2 miles)

    Hospitals

    • Beaumont Dearborn Hospital (5.3 miles)
    • Oakwood Annapolis Hospital (6 miles)
    • Trinity Health Wound Care - Livonia Hospital (6.8 miles)
    • Botsford Hospital (7.3 miles)

    Transportation

    • Avis Rent A Car (5.4 miles)
    • Hertz Rent A Car (7.5 miles)
    • Budget Rent A Car (7.5 miles)
    • National Car Rental (7.6 miles)
    • Enterprise Rent-A-Car (7.6 miles)
    • DTW Delta Cargo (7.9 miles)
    • Concourse D (8.4 miles)

    Theaters

    • Emagine Theatres (6.6 miles)
    • Phoenix Theatres Laurel Park Place (8.1 miles)
    • Riviera Cinema (8.3 miles)

    Frequently Asked Questions

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