Heartland Health Care Center-Dearborn Heights

Pros

• The staff at the facility were described as kind, helpful, and informative, providing support throughout the rehab/nursing home process.
• Family members felt reassured by the day-to-day nurses and aides, considering them to be miracle workers for their loved ones.
• The facility was reported to be clean and professional, contributing to a positive atmosphere for residents.
• One reviewer noted that their family member received nice physical therapy and psychological counseling at the center.
• Residents were appreciated for their friendliness during visits, creating a welcoming environment for families.

Cons

• The staff at the facility are rude and unfriendly, often ignoring patient call lights.
• Residents are neglected, leading to critical health issues, such as dangerously low blood sugar levels.
• Communication from the care team is poor, leaving families without necessary updates or support regarding their loved ones' care plans.
• The conditions of the facility, including inadequate medical care and uncomfortable bedding, contribute to a miserable experience for residents.
• Families report being denied access to supervisors when trying to escalate concerns about neglectful treatment.
• Patients are not receiving proper attention for their basic needs, such as assistance with meals or mobility.
• Many reviews describe experiences of patients being treated like homeless individuals rather than receiving compassionate care.

Review

The reviews for Heartland Health Care Center present a deeply troubling picture of the care and treatment provided to residents, with numerous accounts highlighting severe neglect, inadequate staffing, and overall poor management. One family recounted their distressing experience with their uncle, who has significant developmental delays and is 87 years old. The family struggled to communicate effectively with the social worker assigned to him, named Diamond, experiencing delays in transferring him despite their urgent need for change. Previous interactions left them frustrated as attempts to escalate concerns to a supervisor were denied. Their most harrowing account involved an experience where a loved one returned home with untreated bedsores after a stay at the facility—a clear indication of neglect that forced an emergency hospital visit soon after discharge.

Another review echoed sentiments of distress caused by subpar treatment within Heartland Health Care Center. A patient who had been transferred from the hospital for rehabilitation faced dire consequences due to what can only be described as negligence; her blood sugar dropped critically low due to insufficient monitoring and care. Moments like this highlight not only the potential life-threatening risks involved but also reinforce how critical communication lapses between staff and families can exacerbate already dire situations. Family members are often left feeling powerless, waiting in vain for updates on loved ones’ conditions or care plans that never come.

Furthermore, various reviewers noted consistent issues involving unresponsive staff who ignored call lights and failed to meet basic needs of residents—such as assisting with meals or proper medication management. One reviewer shared a heartbreaking account where their mother was unable to eat because those responsible for her care refused requests for assistance due to weakness in her arms. Such incidents raise alarm bells about the dignity and respect afforded to patients in vulnerable positions—individuals who require support not only physically but emotionally as well.

Compounding these issues are alarming reports of poor physical conditions within the facility itself—dilapidated mattresses that contribute to discomfort, lack of privacy due to overcrowded rooms, and allegations of rude behavior among staff members toward both residents and visiting families alike have painted an unflattering picture of Heartland’s environment. These shortcomings extend beyond personal experiences into systemic failures that could warrant serious scrutiny regarding operational standards.

Conversely, amidst these overwhelming negative accounts exists an isolated positive review praising Heartland's staff for their kindness and thoroughness when guiding families through the rehabilitation process. This testimonial underscores that while some individuals encountered excellent service, this stands in stark contrast against many others' profound disappointments. This suggests possible inconsistencies in care quality across different teams within the same facility—a potentially troubling indicator about training depth or management engagement levels.

Ultimately, these reviews form a critical narrative surrounding Heartland Health Care Center's operations—calling attention not only to the need for reform but also emphasizing harm inflicted upon some of society’s most vulnerable populations—elderly individuals often prevented from receiving adequate medical care necessary for maintaining health or recovering from illness. The collection of complaints highlights significant gaps warranting immediate attention from regulatory agencies tasked with ensuring safe living environments in healthcare facilities across communities before further preventable tragedies occur. The collective voice seeking improved standards resonates strongly among countless families yearning for better outcomes when entrusting loved ones’ well-being into external caregivers' hands.

Pharmacies

• Walgreens (0.2 miles)
• CVS Pharmacy (0.9 miles)
• Rite Aid (1.9 miles)
• Walgreens (2.1 miles)
• Walgreens (2.9 miles)
• CVS Pharmacy (3 miles)
• Meijer Pharmacy (4 miles)

Restaurants

• The Halal Guys (0.4 miles)
• SKY Lounge West (1.2 miles)
• The Lava Lounge Too (1.5 miles)
• Frank's Diner (3.1 miles)
• Ford's Garage Dearborn (3.2 miles)
• McDonald's (3.5 miles)
• Wendy's (3.8 miles)

Cafes

• Tim Hortons (0.7 miles)
• Starbucks (2.8 miles)
• Qahwah House (2.9 miles)
• Starbucks (4.2 miles)
• Tim Hortons (5.3 miles)
• Biggby Coffee of Westland (5.5 miles)
• Qahwah House (6.1 miles)

Places of Worship

• Church of the Divine Child (0.7 miles)
• Masjid Salam (6.2 miles)
• Muslim Community of Western Suburbs (7.7 miles)

Physicians

• Garden City Hospital Medical Office Building (1.1 miles)
• Botsford Primary Care Physician (1.2 miles)
• Dearborn Obstetrical & Gynecological Assoc PC (2 miles)
• Ophthalmic Specialists of Michigan - Dearborn Office (2.1 miles)
• Michigan Eyecare Institute (6 miles)
• Livonia Dermatology (6.1 miles)
• Allen Park Family Physicians (6.3 miles)

Parks

• Garden City Park (2.4 miles)
• Ford Field Park (3.1 miles)
• Schemansky Park (3.9 miles)
• Hemlock Park (6.2 miles)
• Heritage Park (7.8 miles)

Transportation

• Avis Rent A Car (4.4 miles)
• Hertz Rent A Car (6.4 miles)
• Budget Rent A Car (6.5 miles)
• National Car Rental (6.6 miles)
• Enterprise Rent-A-Car (6.6 miles)
• DTW Delta Cargo (6.9 miles)
• Concourse D (7.4 miles)

Hospitals

• Beaumont Dearborn Hospital (4.8 miles)
• Oakwood Annapolis Hospital (5.1 miles)
• Trinity Health Wound Care - Livonia Hospital (7.3 miles)
• Botsford Hospital (8.3 miles)

Theaters

• Emagine Theatres (6.4 miles)