26001 Ford Road, Dearborn Heights, MI 48127
For more information about senior living options: (844) 490-3973
The facility is clean, welcoming, and well organized. The staff are friendly, helpful, and professional. Darleen, the administrator, is praised for dedication and going above and beyond for families. Loretta, the concierge, is described as caring, warm, and a standout staff member. Samar Malouf (Admissions) is consistently described as fantastic, warm, and patient with families. The therapy team is patient, skilled, and instrumental to recovery, with Brigitte and Jerry highlighted. The nursing staff are compassionate and reliable, with timely medications and attentive care noted. The facility offers engaging activities and celebrations that uplift residents and create a home-like atmosphere. The admissions and front-office staff are informative and reassuring to families seeking care. Loretta Johnson is repeatedly praised as the heart of the facility, providing exceptional service. The overall experience at Optalis is described as excellent, with many recommending the facility for loved ones. The environment is described as safe, dignified, and respectful for residents.
The HR experience, especially with Ashia Chhang, was extremely disappointing. The hiring process was frustrating, and her attitude made things worse. The aides were mean, rude, and degrading toward the roommate. Some nurses were rude, lazy, and miserable, undermining patient care. The nurses often arrived already miserable and failed to provide timely medications. The toilet in a room malfunctioned and the issue recurred days later. Some staff did not read charts or follow changing orders, risking safety. There were reports of neglect, including unsanitary sheets and dehydration. A nurse was accused of falsifying medical records, a serious ethical breach. Call lights were ignored and, at times, meals were not delivered promptly. The facility was old and run down, not matching the photos online.Heartland Health Care Center-D Dearborn Heights is best suited for families who want a clean, presentable facility with on-site medical oversight and a solid rehabilitation focus, but who are prepared to be vigilant and involved. In practice, this means short-term rehab candidates and residents who can tolerate a variable caregiving culture and who can push for timely med passes and clear, proactive communication. The building itself often earns praise for its appearance and upkeep, which reduces initial apprehension for families seeking a respectable, home-like environment during recovery.
Those who may want to consider alternatives are families prioritizing consistently responsive nursing, flawless medication management, and steady, transparent communication with administrators. Several reviews indicate that while some staff members are compassionate and capable, others at Heartland fall short in crucial moments - delays in medication administration, inconsistent monitoring, and gaps in follow-through on care plans. For families who cannot afford repeated lapses or who want a care team with fewer warnings signs of disengagement, a different facility with a proven track record of reliability is a prudent path.
The strongest pro of Heartland - its clean, orderly environment and the straightforward access to on-site medical staff - does not fully offset the main cons highlighted in multiple reviews. When residents or family members observe frequent delays passing medications, gaps in monitoring, and communication breakdowns during transitions, the otherwise solid facility ambiance quickly loses its edge. Cleanliness and decor can feel superficial if the daily rhythm of care is inconsistent or if urgent issues aren't addressed promptly. The gap between appearance and daily experience is the decisive fault line here.
Therapy services can be a mixed bag. On one hand, rehab-focused environments benefit from structured routines, but in the experiences shared, therapy progress was sometimes hampered by pain, slow pain control, and limited staff responsiveness to urgent needs. While some reviewers praise certain therapists for patience and technical skill, others recount episodes where progress stalled because pain management or daily therapy support did not keep pace with a resident's efforts. The clear takeaway: rehab potential exists, but it hinges on reliable nursing support and timely medication management to unlock it.
Staff dynamics and culture emerge as the most consequential factor in a decision about Heartland. There are accounts of highly capable, compassionate caregivers who genuinely advocate for residents, paired with reports of rude or disengaged behavior that erodes trust and dampens recovery momentum. The contrast is stark: praise for responsiveness, empathy, and teamwork in some corners coexists with vivid complaints about neglect, missed calls, or slow responses that jeopardize safety. This split points to a facility that runs strongly in pockets, but not uniformly across shifts or units.
The bottom line is practical and actionable. If Heartland remains under consideration, insist on concrete assurances: a transparent med-pass policy with defined turn-around times, a demonstrated plan for rapid escalation when a call light goes unanswered, and a clear communication loop between nursing, therapy, and families. Tour the building with a critical eye toward how quickly needs are addressed during peak hours, and interview several staff members about their daily responsibilities to gauge consistency. For families who want steadier reliability and a more uniformly supportive culture, alternatives such as facilities with consistently praised therapy teams, concierge-style admissions, and visibly engaged administrators will likely deliver fewer worrisome surprises. In short, Heartland can work for recovery if oversight is relentless and expectations are non-negotiable; for a calmer, more consistently attentive stay, exploring other options is a prudent, time-saving move.
124 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Detroit Metropolitan-Wayne County (8 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Heartland Health Care Center-Dearborn Heights in Dearborn Heights, MI is an assisted living community that offers a wide range of amenities and care services. Residents can enjoy the convenience of having a beauty salon on-site, as well as access to cable or satellite TV. Community operated transportation is available for outings and appointments, and there is a computer center for residents to stay connected.
The dining room offers restaurant-style dining with special dietary restrictions taken into consideration. There is also a kitchenette available for residents who prefer to prepare their own meals. Housekeeping services are provided to ensure that the common areas and private bathrooms are kept clean.
Residents have access to various recreational activities such as a fitness room, gaming room, small library, and outdoor space. The wellness center offers opportunities for residents to focus on their physical and mental well-being. Wi-Fi/high-speed internet is available throughout the community.
For care needs, there is a 24-hour call system in place and 24-hour supervision provided by attentive staff members. Assistance with daily living tasks such as bathing, dressing, and transfers is available. Medication management ensures that residents receive their medications as prescribed. A mental wellness program assists those who may require additional support.
Heartland Health Care Center-Dearborn Heights also takes into consideration special dietary restrictions and provides diabetes diets when needed. Transportation arrangements can be made for non-medical purposes as well as doctors' appointments.
The community is conveniently located near cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, and hospitals, making it easy for residents to access the resources they need.
Overall, Heartland Health Care Center-Dearborn Heights provides a welcoming and supportive environment where residents can receive personalized care while enjoying various amenities and engaging in meaningful activities.
Heartland Health Care Center-Dearborn Heights is located at 26001 Ford Road, Dearborn Heights, MI 48127 in Wayne County, Michigan
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California's Form 602A: An In-Depth Examination of Senior Care Assessment
California's Form 602A is a vital tool for evaluating the health needs of seniors seeking residential care, detailing their medical conditions and daily living requirements to ensure proper service alignment. This standardized form enhances communication among physicians, families, and facilities, serving as a regulatory measure for admissions and ongoing care while adapting to changing healthcare practices.
Comprehensive Look at Senior Blood Pressure Charts: Normal and Elevated Levels by Age
The overview of blood pressure management for seniors emphasizes the importance of monitoring and interpreting blood pressure readings, noting that normal ranges can vary due to age-related factors and individual health conditions. It highlights tailored guidelines for systolic and diastolic levels, the necessity of early detection and consistent management to prevent serious health complications, and advocates for personalized care strategies that incorporate lifestyle changes and medication adherence.
Top Canine Companions for Older Adults
Dogs can greatly improve the lives of older adults by offering emotional support and encouraging physical activity, with factors such as size, temperament, and grooming needs being crucial in selecting a suitable breed. Senior dogs often make ideal companions for this demographic, promoting social connections and requiring care routines that align with seniors' capabilities.
