Heritage Harbour Health And Rehabilitation Center in Annapolis, MD
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2700 South Haven Road, Annapolis, MD 21401
For more information about senior living options: (844) 490-3973
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The staff is friendly and efficient. A staff member showed care by prioritizing privacy and treating patients with kindness and compassion. The rehab team and Unit One staff provided essential support, with Ms. Brown's team responding with care. Unit One is highly regarded for excellent care. Autumn Lake is a beautiful place that welcomes patients and makes them feel at home. The facility greets visitors with warm smiles and creates a comfortable environment for clients. The staff are attentive to residents' needs and communicate clearly and consistently. Sabrina Brown and her team consistently go above and beyond to deliver quality care. The administration is easy to talk to, helpful, and provides excellent customer service. The CNA Shannon was superb in her care. The facility is clean, well-maintained, and safe, with professional and respectful staff. The PT, OT, and speech therapists are excellent.
They're always short on staff. The dietary department is always short on food. Administrative staff, including the administrator, are very unwelcoming and unfriendly. The building is getting shut down due to Medicaid fraud. They did not give their grandfather proper care; medications were mishandled and not all medications were given; call lights were ignored; showers were rarely provided; his health declined. The facility is chronically understaffed, with administrative and clinical personnel, and has language barriers and substandard food service. Rooms are not kept clean; urine on the floor; horrendous smells; call buttons left on the floor; residents unable to reach for help. Do not ever place anyone you love here.Heritage Harbour Health and Rehabilitation Center in Annapolis is best suited for short-term rehab residents who come with a strong family or advocate presence to navigate care. The facility can deliver meaningful progress when the therapy team and medical staff are engaged, and when families stay close to the process. For anyone who needs steady, high-touch, long-term custodial care with consistently reliable administration and bedside attention, alternatives should be on the radar. This community rewards proactive oversight and clear expectations, but it does not consistently offer the unwavering staffing and leadership stability that some families rely on for ongoing daily care.
Careful families will want to consider alternatives if meticulous day-to-day supervision matters. Repeated notes from several reviews point to chronic understaffing across shifts, with delayed call-light responses and gaps in medication administration. Administrative staff, at times, are described as unwelcoming or difficult to reach, which compounds frustration during health changes or discharge planning. There are also firsthand reports of inadequate hygiene and inconsistent showering, along with complaints about room conditions and facility upkeep. In short, long-term custodial care with predictable, around-the-clock responsiveness may be more reliably provided elsewhere.
The strongest, consistently reliable positives for Heritage Harbour lie in the rehab-focused capabilities and some staff who demonstrate genuine care. When therapy teams - physical, occupational, and speech - are involved, residents have shown real improvement, and families have praised clinicians for thorough communication and hands-on instruction. Several accounts highlight on-site medical oversight, with daily physician or PA involvement during rehab stays, and a security framework that helps residents feel safe. In addition, a subset of nurses and aides have been described as attentive and compassionate, and the dietitian's coordination with meals has helped some residents with dietary needs. These elements can help a rehab stay succeed even amid staffing pressures.
Yet the cons remain material and recurring, and they temper the overall value proposition. The most consequential issue is staffing instability: inconsistent coverage, weekend access to leadership, and variable care quality depending on who is on shift. Reports of missed showers, delayed responses to pressing needs, and communication breakdowns with both families and clinicians create real risk during recovery and for longer-term comfort. Some families recount abrupt or unsatisfactory interactions with administration and discharge teams, and a few incidents describe distressing lapses in care. While some residents and families see improvement when advocates are present, that dependency underscores a systemic vulnerability for those without a constant family lead.
In practical terms, Heritage Harbour can be a viable choice for rehab-minded residents who enter with realistic expectations and an active support network. The rehab program can drive meaningful gains, and when administrative engagement is present, families report better coordination and smoother transitions. The security and on-site medical presence add another layer of reassurance for short stays. However, for those seeking predictable daily care, reliable call-button responsiveness, and consistently high-touch oversight across all shifts, it is prudent to look at other local options as a primary choice, reserving Heritage Harbour for a well-planned rehab pathway with strong family involvement.
When evaluating, prospective families should tour with questions aimed at staffing levels and turnover, weekend leadership coverage, and the typical response time for call bells. Request to meet the director of nursing and the administrator to gauge approachability and consistency of communication. Observe the rehab unit, ask to speak with therapists about caseloads, and review current schedules for activities and therapies. Confirm a clear plan for medication management, showers, hygiene, and discharge coordination. In the end, Heritage Harbour is a practical path for rehabilitation with active oversight, but it is not a fail-safe solution for long-term, hands-on daily care without robust family or advocate involvement.
154 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Baltimore-Washington International (15 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Heritage Harbour Health and Rehabilitation Center in Annapolis, MD is a vibrant and well-equipped assisted living community designed to provide seniors with a comfortable and fulfilling lifestyle. With a wide range of amenities and care services, residents can enjoy a multitude of options for their daily needs.
For those who like to stay well-groomed and pampered, there is an on-site beauty salon where residents can receive professional haircuts, styling, and other personal care services. Additionally, cable or satellite TV is available in each room for entertainment purposes.
Transportation is made convenient with community-operated transportation services that help residents reach their desired destinations. Whether it's a doctor's appointment or a social outing, residents can rely on the center's transportation arrangement services. In addition, there is also computer access available in the computer center for those who want to stay connected digitally.
Dining at Heritage Harbour Health and Rehabilitation Center is an enjoyable experience with restaurant-style dining in the beautiful dining room. The kitchenette provides additional convenience for those who prefer to prepare their own meals. Special dietary restrictions are catered to ensure that every resident receives suitable meals.
Keeping physically active is made easy with the fitness room equipped with various exercise equipment. The wellness center offers programs and activities focused on maintaining mental wellness for all residents. For leisurely pursuits, there is a gaming room and a small library where individuals can indulge in their hobbies or explore new interests.
Residents can also enjoy outdoor space such as gardens to relax and appreciate nature. Housekeeping services ensure that living areas are kept clean and tidy.
The care services provided at Heritage Harbour Health and Rehabilitation Center are comprehensive and reliable. There is a 24-hour call system in place to attend to any emergency situations promptly. Trained staff members are available round-the-clock to provide assistance with activities of daily living such as bathing, dressing, and transfers. Medication management ensures that medications are properly administered according to individual needs. Additionally, there is a mental wellness program to support residents' emotional well-being.
The community also offers various activities and programs to keep residents engaged and entertained. Concierge services are available for any requests or assistance needed. Fitness programs, planned day trips, and resident-run activities provide opportunities for socialization and maintaining an active lifestyle. Scheduled daily activities ensure that there is always something happening for residents to participate in.
Located in close proximity to pharmacies, physicians, restaurants, theaters, and hospitals, Heritage Harbour Health and Rehabilitation Center provides convenient access to essential services and amenities outside of the community.
This assisted living community strives to provide a comfortable and enriching environment where seniors can maintain their independence while receiving the necessary support in an engaging community setting.
This part of Annapolis, Maryland offers convenient access to a variety of amenities essential for senior living. With multiple pharmacies such as CVS and Walgreens within a short distance, obtaining prescriptions and healthcare supplies is easily manageable. The area also boasts a diverse selection of restaurants including Maggiano's, Julep, and The Cheesecake Factory, making dining out a delightful experience. In terms of healthcare, there are reputable physicians like Capital Dermatology and Passport Health nearby, ensuring quality medical care. Luminis Health Community Clinic Arundel Lodge and Anne Arundel Medical Center provide accessible hospital services within close proximity. Additionally, the presence of Bow Tie Annapolis Mall 11 theater offers entertainment options for leisure time. Overall, this area presents a well-rounded living environment with essential services nearby for seniors looking to settle in Annapolis.
Heritage Harbour Health And Rehabilitation Center is located at 2700 South Haven Road, Annapolis, MD 21401 in Anne Arundel County, Maryland
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