Heritage Harbour Health And Rehabilitation Center | Photos and Reviews

Heritage Harbour Health And Rehabilitation Center in Annapolis, MD

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2700 South Haven Road, Annapolis, MD 21401

For more information about senior living options: (866) 208-4318

4.7 from 114 reviews

5 stars

4 stars

3 stars

2 stars

1 stars

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Overall Review of Heritage Harbour Health And Rehabilitation Center

common 25 reviews mention this

Staff care and communication stand out

Residents and families repeatedly describe attentive, respectful care from staff.

Many reviews focus on how staff treated residents with kindness, respect, and compassion, and how they were responsive to questions and needs. Families also mention staff keeping them informed with updates, being supportive during rehab, and helping make difficult situations feel manageable. A few reviews note gaps as well, but the majority of comments about daily interactions are positive.

caveat 10 reviews mention this

Care response can be inconsistent

Some reviews report delays getting help and trouble reaching leadership.

A recurring concern is not being able to get timely help, including slow response to call lights and requests for care. Several reviews also describe difficulties reaching the right person by phone or getting clear communication from administration. Residents and families who were impressed with care often mention having an advocate present, suggesting that getting results can depend on follow-through.

differentiator 7 reviews mention this

Rehab therapy receives praise

Rehab support from the therapy team is repeatedly described as excellent.

Reviews frequently single out the rehab team and therapists as a strength, with multiple people describing strong results and effective support during recovery. Families specifically mention physical therapy, occupational therapy, and speech therapy as doing a standout job. Even when other areas were criticized, the therapy experience is often framed as a reason the overall stay worked out.

common 12 reviews mention this

Cleanliness shows up in reviews

Multiple reviews mention the facility feels clean and well kept.

Many reviewers describe clean rooms, a facility that looks maintained, and even improvements after management changes. Some comments also mention reduced odors and brighter, fresher surroundings. There are also negative reviews that describe cleanliness and odor problems, which is why cleanliness is a mixed theme overall.

caveat 8 reviews mention this

Dining quality is hit-or-miss

Dining reviews range from better-than-other-facilities to serious complaints.

Several residents and families describe the food as a strength, including better meals than other facilities and help accommodating dietary needs with the dietitian. Other reviews report frequent shortages, substandard meal quality, limited choice, or meals not matching requests. Taken together, dining appears to vary by unit and shift, and some families recommend being proactive about what is served.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.

Features

Housing

154 resident community capacity

Types of Care

Skilled Nursing Facility

Amenities

Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available

Transportation

Baltimore-Washington International (15 miles away)
Community operated transportation
Transportation arrangement
Transportation arrangement (non-medical)
Transportation to doctors appointments

Care Services

12-16 hour nursing
24-hour call system
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions

Dining

Diabetes diet
Special dietary restrictions

Activities

Community-sponsored activities
Concierge services
Fitness programs
Planned day trips
Resident-run activities
Scheduled daily activities

Nearby Places of Interest

This part of Annapolis, Maryland offers convenient access to a variety of amenities essential for senior living. With multiple pharmacies such as CVS and Walgreens within a short distance, obtaining prescriptions and healthcare supplies is easily manageable. The area also boasts a diverse selection of restaurants including Maggiano's, Julep, and The Cheesecake Factory, making dining out a delightful experience. In terms of healthcare, there are reputable physicians like Capital Dermatology and Passport Health nearby, ensuring quality medical care. Luminis Health Community Clinic Arundel Lodge and Anne Arundel Medical Center provide accessible hospital services within close proximity. Additionally, the presence of Bow Tie Annapolis Mall 11 theater offers entertainment options for leisure time. Overall, this area presents a well-rounded living environment with essential services nearby for seniors looking to settle in Annapolis.

Pharmacies

CVS Pharmacy (1.6 miles)
Giant Pharmacy (2.3 miles)
CVS Pharmacy (2.4 miles)
Walgreens (2.5 miles)
Safeway Pharmacy (3.1 miles)
Safeway Food & Drug (3.1 miles)
CVS Main Store (3.6 miles)

Restaurants

Ingrano Bistro Bakery (1.7 miles)
Maggiano's (2.5 miles)
Julep (2.5 miles)
Five Guys Burgers & Fries (2.5 miles)
Gordon Biersch Brewery Restaurant (2.5 miles)
The Cheesecake Factory (2.6 miles)
Double T Diner (2.7 miles)

Physicians

Capital Dermatology (1.7 miles)
Promd Health (1.8 miles)
Richard Bernstein, MD (2 miles)
Passport Health (2 miles)
Annapolis LASIK & PRK Laser Eye Surgery - LasikPlus (2.1 miles)
Chesapeake Medical Imaging (2.1 miles)
WellAve Dermatology Annapolis, MD (2.2 miles)

Hospitals

Luminis Health Community Clinic Arundel Lodge (2.2 miles)
Anne Arundel Medical Center (3.1 miles)

Theaters

Bow Tie Annapolis Mall 11 (2.4 miles)

Parks

Quiet Waters Park (5.1 miles)

Places of Worship

St Mary's Church (5.3 miles)
St Elizabeth Ann Seton Church (5.4 miles)
Naval Academy Chapel (5.4 miles)

Cafes

Panera Bread (6.7 miles)
Chesapeake Bay Roasting Company (6.9 miles)

Frequently Asked Questions

Where is Heritage Harbour Health And Rehabilitation Center?

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