Heritage Harbour Health And Rehabilitation Center
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2700 South Haven Road, Annapolis, MD 21401
For more information about senior living options: (844) 490-3973
Many reviewers praised the excellent medical attention and care provided by the nursing staff, noting their responsiveness and commitment to patient comfort. The facility is described as clean and well-kept, contributing to a positive living environment for residents. Several individuals highlighted the thoroughness and professionalism of the physical therapy, occupational therapy, and speech therapy services offered at Heritage Harbour. Reviewers appreciated the friendly demeanor of most staff members, which helped create a pleasant atmosphere for patients. Family members expressed satisfaction with the quick response times to requests for assistance when there was an advocate present during visits. Residents were said to have good access to outdoor activities and enjoyable engagement through various programs, enhancing their overall well-being. The facility’s security measures were commended for ensuring a safe environment for both residents and visitors. Some reviewers noted that the dietitian made efforts to accommodate dietary needs and preferences, leading to better meal experiences than at other facilities.
The facility is chronically understaffed, leading to poor communication and slow response times for residents' requests for help. Many staff members have poor communication skills, making it hard for patients and families to understand care instructions or get information. The food service is substandard and does not meet the expectations of residents and their families. Rooms are not kept clean, with reports of urine on floors and unpleasant odors throughout the facility. Residents experience significant delays in receiving assistance, often having to ask multiple times for basic needs like medication or water. There are serious concerns about the quality of mental health care provided to residents, particularly during extended periods of isolation due to Covid restrictions. Some residents do not receive adequate dental care, leading to severe health issues. The attitude of some staff members has been described as rude and dismissive, causing distress among family members seeking help or information about loved ones. Overall coordination of care among doctors and nurses is lacking, impacting the quality of patient treatment and communication with families when issues arise.Heritage Harbour Health and Rehabilitation Center has garnered a mixed bag of reviews from patients and their families, highlighting the facility's strengths while also shedding light on areas in need of improvement. Many reviewers commend the staff, particularly the nurses and aides, for providing competent medical care. A shared sentiment reflects that having an advocate present during a loved one's stay can significantly enhance the experience, ensuring that requests are met promptly and efficiently. For instance, one family noted how responsive the staff was when they requested different accommodations for their father, including a private room which ultimately led to a more comfortable rehabilitation process.
However, despite these positive experiences with direct care and rehabilitation services such as physical therapy (PT), occupational therapy (OT), and speech therapy—which many have described as exemplary—there are notable concerns regarding the facility’s overall staffing levels. Several reviewers pointed out chronic understaffing among both clinical and administrative personnel, leading to long wait times for assistance and insufficient communication between caregivers and residents or their families. Language barriers were also cited as problematic situations that hindered effective communication about patient needs.
The cleanliness of the facility has drawn polarizing responses as well. While some individuals described well-kept rooms, others painted a troubling picture of neglect, with reports of unsanitary conditions such as urine on floors and inadequate cleaning practices. Such discrepancies suggest inconsistency in maintenance standards across various departments within Heritage Harbour.
Another significant area of concern revolved around the quality of food provided at the facility. While some visitors acknowledged that meals could be better than those offered at other similar establishments—indicating that there is certainly an effort made by dietary staff to accommodate residents’ preferences—the general consensus remains that food service is substandard compared to home-cooked meals. The kitchen's failure to reliably meet dietary requirements or provide diverse menu options further exacerbated grievances regarding resident satisfaction.
Families have expressed deep discontent over communication issues when attempting to reach staff members or inquire about residents' statuses. Reports include frustrating encounters where calls went unanswered or resulted in inadequate responses from individuals who lacked knowledge about specific patients' conditions or even leadership roles within the facility itself. These experiences have left some families feeling neglected at a time when they require clarity and assurance regarding their loved ones’ care.
Furthermore, emotional support for patients—which was highlighted as lacking—has raised alarms among families concerned with mental health needs during extended stays influenced by COVID-19 restrictions. One reviewer noted how their loved one was confined indoors for months due to pandemic protocols, only recently gaining access to outdoor activities but still restricted from receiving family visits. Although virtual engagement through video calls represented a step forward toward connection in difficult times, it underscored ongoing deficits in comprehensive care strategies aimed at promoting both physical recovery and mental wellbeing.
Ultimately, it appears Heritage Harbour Health and Rehabilitation Center is viewed through two lenses: commendation for certain aspects of direct patient care juxtaposed with valid criticisms regarding staffing challenges, cleanliness inconsistencies, nutritional provisions, effective communication channels, and emotional support measures during rehabilitation processes. Families seeking placement for their loved ones may want to weigh these contrasting experiences carefully when considering this facility's suitability against individual needs and expectations.
154 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Baltimore-Washington International (15 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Heritage Harbour Health and Rehabilitation Center in Annapolis, MD is a vibrant and well-equipped assisted living community designed to provide seniors with a comfortable and fulfilling lifestyle. With a wide range of amenities and care services, residents can enjoy a multitude of options for their daily needs.
For those who like to stay well-groomed and pampered, there is an on-site beauty salon where residents can receive professional haircuts, styling, and other personal care services. Additionally, cable or satellite TV is available in each room for entertainment purposes.
Transportation is made convenient with community-operated transportation services that help residents reach their desired destinations. Whether it's a doctor's appointment or a social outing, residents can rely on the center's transportation arrangement services. In addition, there is also computer access available in the computer center for those who want to stay connected digitally.
Dining at Heritage Harbour Health and Rehabilitation Center is an enjoyable experience with restaurant-style dining in the beautiful dining room. The kitchenette provides additional convenience for those who prefer to prepare their own meals. Special dietary restrictions are catered to ensure that every resident receives suitable meals.
Keeping physically active is made easy with the fitness room equipped with various exercise equipment. The wellness center offers programs and activities focused on maintaining mental wellness for all residents. For leisurely pursuits, there is a gaming room and a small library where individuals can indulge in their hobbies or explore new interests.
Residents can also enjoy outdoor space such as gardens to relax and appreciate nature. Housekeeping services ensure that living areas are kept clean and tidy.
The care services provided at Heritage Harbour Health and Rehabilitation Center are comprehensive and reliable. There is a 24-hour call system in place to attend to any emergency situations promptly. Trained staff members are available round-the-clock to provide assistance with activities of daily living such as bathing, dressing, and transfers. Medication management ensures that medications are properly administered according to individual needs. Additionally, there is a mental wellness program to support residents' emotional well-being.
The community also offers various activities and programs to keep residents engaged and entertained. Concierge services are available for any requests or assistance needed. Fitness programs, planned day trips, and resident-run activities provide opportunities for socialization and maintaining an active lifestyle. Scheduled daily activities ensure that there is always something happening for residents to participate in.
Located in close proximity to pharmacies, physicians, restaurants, theaters, and hospitals, Heritage Harbour Health and Rehabilitation Center provides convenient access to essential services and amenities outside of the community.
This assisted living community strives to provide a comfortable and enriching environment where seniors can maintain their independence while receiving the necessary support in an engaging community setting.
This part of Annapolis, Maryland offers convenient access to a variety of amenities essential for senior living. With multiple pharmacies such as CVS and Walgreens within a short distance, obtaining prescriptions and healthcare supplies is easily manageable. The area also boasts a diverse selection of restaurants including Maggiano's, Julep, and The Cheesecake Factory, making dining out a delightful experience. In terms of healthcare, there are reputable physicians like Capital Dermatology and Passport Health nearby, ensuring quality medical care. Luminis Health Community Clinic Arundel Lodge and Anne Arundel Medical Center provide accessible hospital services within close proximity. Additionally, the presence of Bow Tie Annapolis Mall 11 theater offers entertainment options for leisure time. Overall, this area presents a well-rounded living environment with essential services nearby for seniors looking to settle in Annapolis.
Heritage Harbour Health And Rehabilitation Center is located at 2700 South Haven Road, Annapolis, MD 21401 in Anne Arundel County, Maryland
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