3302 Mansfield Road, Shreveport, LA 71103
For more information about senior living options: (866) 208-4318
Overall Review of Shreveport Manor Skilled Nursing & Rehabilitation
Pros
The staff were incredibly friendly.- The facility appears clean and has new bedspreads.
- MYA in the back office is helpful and handles requests quickly.
- The night nurse Shanitta provides updates often.
- Most of the staff were really great, especially the CNAs and food service.
- The facility was spotless, and the staff were caring and very kind.
- The OT and PT staff were super and very encouraging.
Cons
The staff is rude and disrespectful.- Gnats and bugs fly all over residents' dinners.
- Bugs are everywhere.
- No action was taken for days; it was too little, too late.
- The bathroom sink water barely runs, making handwashing difficult.
- It was an awful, awful place.
- It suggests that if someone doesn’t care about their loved one, they should place them there.
- It has one of the highest staff turnover rates in the area.
- It is very nasty and does not take care of residents.
- The reviewer’s father was there years ago and was moved immediately; they would not suggest it for someone they love.
- The reviewer’s mother passed away there, and they still do not know why.
- The business office manager is rude, unhelpful, and extremely discourteous.
- It is described as the worst place in the world.
- The food needs work.
Review
Shreveport Manor Skilled Nursing & Rehabilitation is best suited for families seeking a straightforward, no-frills option that prioritizes a clean, orderly environment and solid rehabilitation services, with frontline staff who can be personally engaging on a day-to-day basis. The building’s appearance and housekeeping present as consistently tidy, and a few residents report positive experiences with therapy teams and daily care when shifts align. It works for families who want reliable OT and PT encouragement and who value regular updates from nurses who are attentive to a loved one’s progress. In short, this community serves well those who want a basic, clean setting with accessible rehab support and a willingness to navigate variability in staff interactions.
Those considering alternatives should note that this is not a uniform recommendation for everyone. Families needing exceptionally consistent administrative oversight, minimal staff turnover, and a pest-controlled, uniformly responsive environment may find other facilities a safer fit. Several reviews highlight persistent concerns about management, rude frontline or office staff, and administrative hurdles that complicate even routine requests. For residents who require vigilant problem-solving from leadership, or who must avoid any hint of pest issues or delays in care planning, a more highly managed setting is likely a better match. In short, if reliable administration and enviable pest control are nonnegotiables, explore other options first.
On the upside, the strongest positives cluster around cleanliness, approachable rehab staff, and moments of strong frontline care. When the care team is at its best, CNAs and food service staff are described as friendly and capable, and the OT/PT departments receive praise for being encouraging and effective. Night shifts can provide timely updates, one case notes a night nurse who communicates frequently and keeps family members informed. A respected back-office contact is also mentioned as responsive, suggesting that when the right people are available, communication can be solid and helpful. For families prioritizing rehab momentum and a respectable daily environment, these elements can meaningfully offset some day-to-day frustrations.
The primary downsides carry substantial weight in the decision: pervasive concerns about pests, inconsistent upkeep, and gaps in basic safety provisions. Reviewers recount bugs in patient areas and common spaces, with limited visible action to address infestations. Bed rails or other fall-prevention measures were reportedly promised but not delivered, highlighting a troubling disconnect between risk management and execution. Infrastructure issues, such as water pressure in sinks, and a sense that administrative responsiveness wanes at crucial moments, are repeatedly cited. The staffing picture is mixed, with high turnover and occasional blunt or unhelpful interactions from the business office and leadership, which can erode trust when care needs intensify.
These pros and cons do not cancel each other out uniformly. For rehab-focused families, the ability to access active OT/PT and a cleaner environment can be compelling, especially if the resident’s plan hinges on mobility goals and regular progress updates. However, the cons, especially pests, delayed safety measures, and inconsistent leadership, can undermine safety, dignity, and peace of mind over time. If considering this community, the decision hinges on whether the strong rehab potential and current-day cleanliness outweigh the risks tied to management reliability and pest control. The calculus shifts if the loved one is highly sensitive to environmental quality or if care plans depend on consistently proactive administrative support.
Practical decision guidance: visit multiple times at different hours, including weekends, to observe staffing patterns and cleanliness during routine care. Speak with the charge nurse and the social worker about fall-prevention protocols, bed-rail availability, and what concrete steps are taken when concerns arise. Inquire specifically about pest control activity, maintenance responsiveness, and the turnover rate within departments most involved in daily care. Request transparent timelines for any promised safety improvements or environmental fixes, and ask to speak with the administrator about communication expectations and escalation procedures. If these checks confirm steady leadership and measurable progress, the facility can be a reasonable choice; if not, there are likely stronger options in the market that will deliver more consistent peace of mind for families and residents alike.
127 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Shreveport Regional (4 miles away)
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
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