Heritage Manor Of Stratmore Nursing & Rehab Center in Shreveport, LA
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Information last verified:
530 Stratmore Drive, Shreveport, LA 71115
For more information about senior living options: (844) 490-3973
The staff is friendly and helpful, and relatives feel they are receiving outstanding care. The facility is beautiful inside and out, with a clean, fresh environment and a pleasant aroma. The day staff are loving and caring, contributing to a great facility. The atmosphere is wonderful and family-oriented, making it feel like home for loved ones. The residents are happy and well cared for, with kind and attentive staff. The facility is bright, clean, and well-maintained, with meaningful activities for residents.
The dementia hall is horrible, with nurses who stay on their phones and talk to residents like animals. There is an ammonia smell, residents are sometimes found in the hallways, and some appear drugged or unable to move, with bullying among residents not properly addressed. Staff are often rude and unprofessional, using slang and disrespect toward elderly residents. Rene Palmer is dishonest and manipulative, leading to a failed admission after initial assurances. The DON, Shayla, has a nasty attitude and rushing demeanor, causing the reviewer to seek another facility. Communication with doctors is poor; callbacks are rarely returned and health concerns aren’t promptly addressed. Billing issues and Medicaid/Medicare misunderstandings occur, with staff not handling things properly. There are shortages of supplies (e.g., diapers) and instances of withholding basic necessities, indicating understaffing and budgeting problems. The facility’s for-profit status is associated by some with understaffing and lower quality compared to non-profit facilities.Heritage Manor Stratmore Nursing & Rehab Center is best suited for families seeking a rehab-forward environment with a warm, family-like atmosphere where daily friendliness from staff and a clean, welcoming setting help ease the transition from hospital to long-term care. The reviews consistently highlight a sense of home and connection: admissions staff who align expectations with families, day staff who feel genuinely involved in residents’ well-being, and a rehab team that can drive functional gains. For loved ones who want visible friendliness, accessible activities, and staff who treat residents with warmth and respect, Heritage Manor Stratmore frequently delivers. This is not merely a place to stabilize medically; it is positioned as a community where residents are engaged, visitors are greeted, and the overall tone favors sociability and re-engagement with life.
On the positive side, the facility earns praise for cleanliness, a pleasant aroma, bright surroundings, and a generally upbeat demeanor among many staff members. Families repeatedly note that the environment feels well cared for, with residents who appear content and daily routines that emphasize meaningful activity. The rehab and therapy component is a standout for several families: therapists and aides who keep residents moving, focusing on recovery and progress, often accompanied by attentive caregivers who communicate with families about progress and concerns. Food quality in at least several visits has impressed families, and there is a clear sense that outings, visits, and social programming are supported by a staff culture that prioritizes dignity and inclusion. For those prioritizing a supportive, engaged rehab experience, the pros align with real, observable benefits.
However, a significant thread in the reviews centers on notable drawbacks that cannot be dismissed. Some families recount experiences framed by a troubling contrast: excellent rehab staff and a clean, inviting facility, shadowed by troubling interactions on the clinical or supervisory side. Specific concerns include reports of a don or leadership figure with a negative interpersonal style, and several accounts of abrupt or discourteous behavior directed at residents or family members. Other critiques touch on inconsistent medical oversight, difficulty reaching doctors, slow communication, and administrative gaps that undermine trust during health changes. Deposit-level issues and billing friction are also mentioned by some families, suggesting that financial transparency and administrative responsiveness require closer attention. These negative experiences collectively signal that what works well for some residents may be compromised by the management and day-to-day conduct in areas outside rehabilitation.
The core question becomes whether the strong rehab-oriented positives offset the notable management and interpersonal tensions. For families prioritizing recovery milestones, mobility gains, and an environment that feels like a shared, supportive community, the favorable rehab outcomes and the generally upbeat day-to-day atmosphere can be decisive. Yet the recurring anecdotes about rude or disengaged leadership, inconsistent doctor access, and complaints about supplies or communications create a legitimate worry for those whose loved ones have fragile health or high care needs. In practice, Heritage Manor Stratmore seems to succeed most where staffing is stable, carefully managed, and where admissions and family communications are transparent and reliable. When those conditions hold, the pros can indeed outweigh the cons.
For families actively evaluating this community, several practical steps emerge. Schedule multiple tours that include time on the dementia wing and time with frontline caregivers, not just administrators. Request to speak with current residents and family members about daily routines, dietary options, and how calls or health changes are escalated to physicians. Probe the admissions process: verify the constraints that govern bed availability and the team’s ability to handle complex needs, and ask for concrete timelines and points of contact. Review the most recent state survey results and ask for examples of how staffing levels are maintained across shifts, especially on weekends. Finally, secure a clear contingency plan: what happens if a health issue escalates, who coordinates with outside specialists, and how billing questions are resolved. These steps help separate the consistently commendable rehab culture from the management-related inconsistencies that have surfaced in some critiques.
In the end, Heritage Manor Stratmore represents a solid option for families seeking a homey, rehab-focused community with genuine warmth from many staff members. It is especially compelling for those who prize visible daily engagement, meaningful activities, and a care team that collaborates with families to support recovery and independence. Yet it is prudent to approach with eyes open: not all reviews align, and a minority of experiences point to leadership and communication issues, intermittent doctor access, and operational tensions that can color the day-to-day experience. For families where these risk factors are a meaningful concern, exploring alternatives with a track record of consistently high administrative and medical coordination may be warranted. Conversely, for those who can navigate a variable administrative landscape while prioritizing rehabilitative momentum and personal connection, Heritage Manor Stratmore can deliver the practical, compassionate care desired in a difficult transition.
142 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Shreveport Regional (8 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Heritage Manor of Stratmore Nursing & Rehab Center in Shreveport, LA is a premier assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents.
The community features a beauty salon where residents can indulge in pampering treatments, as well as cable or satellite TV for entertainment. Community-operated transportation is provided to help residents easily access nearby destinations, and there is also a computer center available for their use.
Meals are served in a spacious dining room with restaurant-style dining, ensuring that residents can enjoy delicious and nutritious meals in a social setting. The facility also has a fitness room, fully furnished rooms, gaming room, garden, housekeeping services, and outdoor spaces where residents can relax and enjoy the fresh air.
Residents have access to private bathrooms for their convenience and comfort. A small library is available for those who enjoy reading, and telephone services are provided to stay connected with loved ones. Wi-Fi/high-speed internet is also available throughout the community.
To ensure the safety and well-being of residents, 24-hour call systems and supervision are in place. Trained staff provide assistance with daily living activities such as bathing, dressing, and transfers. Medication management services are also offered to ensure that residents take their medications properly.
The community also focuses on promoting mental wellness through their mental wellness program. Residents with specific dietary needs will be accommodated through special dietary restrictions options.
In addition to the numerous amenities and care services provided within the community, there are various nearby establishments that offer convenience for both residents and their families. There are several cafes, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals located nearby.
Overall, Heritage Manor of Stratmore Nursing & Rehab Center provides an enriching environment for assisted living with its comprehensive amenities and attentive care services.
Heritage Manor Of Stratmore Nursing & Rehab Center is located at 530 Stratmore Drive, Shreveport, LA 71115 in Red River Parish, Louisiana
Heritage Manor Of Stratmore Nursing & Rehab Center on seniors.fyi includes 14 photos including images showing landscaping, interior, architecture, lighting, building, outdoor, decor, trees, and more.
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