Iowa Lutheran Hospital in Des Moines, IA
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Information last verified:
700 East University, Des Moines, IA 50316
For more information about senior living options: (844) 490-3973
The nurses were attentive, respectful, and caring, and every medication and procedure was explained well. The staff were incredibly helpful, friendly, and understanding. The entire staff, from doctors to cleaners, were professional and compassionate, and the nurses went above and beyond to make the patient comfortable. The All Smiles Pediatric Dental team was amazing from start to finish—kind, courteous, patient, and understanding. This place is amazing; everyone was kind and understanding, and the ER staff saw patients incredibly fast. Infusion center staff Cassie and Maria were great, and Holly from Patient Care Benefit Advocates was equally helpful. The inpatient mental health ward is described as the best in Des Moines, with very patient and supportive staff.
It is described as the worst hospital ever and not a place anyone should visit. The facility is filthy and looks dirty. Security and safety are described as a joke, with slow responses from staff. ICU care is negligent and does not prioritize patient safety. Wait times are ridiculous; patients are left waiting for hours without care. Staff are rude, disrespectful, and lacking in empathy and communication. Billing practices are opaque and include unnecessary tests or surprise charges. Mental health treatment is described as abusive, stigmatizing, and neglectful. Privacy is violated, with reports of HIPAA breaches and exposed information.Iowa Lutheran Hospital in Des Moines is best suited for families confronting acute medical events where immediate access to a broad slate of specialists and a competent surgical or inpatient team can make the difference. The strongest value appears in scenarios where rapid diagnosis, clear explanations of medications and procedures, and attentive frontline staff are present. When care teams are cohesive and communicative, the hospital can deliver effective, life-saving treatment and solid post-acute planning. That said, the experience is highly variable, and the scale tips away from suitability for families seeking consistently smooth, compassionate, and private care across all encounters.
Those weighing alternatives should consider other options if ER wait times, inconsistent bedside communication, or billing headaches matter as non-negotiables. Several reviewers point to calmer, more predictable experiences at other institutions, particularly for urgent behavioral health, pediatric care, or prolonged hospital stays. In practice, Methodist, Broadlawns, or Mercy West Lakes often come up as more reliable in handling triage flow, privacy during care, and smoother coordination between departments. For families prioritizing mental health stabilization, pediatric services, or a consistently respectful patient experience, alternatives may offer a clearer path with fewer surprises.
The hospital’s notable strengths sit alongside disconcerting gaps. On the positive side, certain units and clinicians receive strong endorsements: individualized explanations of medications, compassionate nursing when staffing aligns, and praise for specific doctors or teams who deliver thorough, goal-directed care. A number of patients recount quick, competent diagnoses, effective post-visit planning, and genuine acts of empathy from some providers. In inpatient settings, there are mentions of well-coordinated care, supportive therapists, and program elements that foster recovery, including structured activities and case management that help families plan next steps. These pockets of excellence demonstrate that high-quality care is achievable inside the system.
Yet the downsides are stubborn enough to tilt the decision away from full confidence in this community for every family need. ER wait times can be lengthy, and some patients describe feeling unseen or dismissed for hours. Billing and administrative processes recur as a friction point, with reports of delayed or opaque charges, confusing communications, and HIPAA-privacy lapses highlighted by multiple reviews. Cleanliness and safety perceptions vary, with some accounts of crowded or exposed areas and security concerns raised in a few narratives. In mental health care, experiences swing from “best in Des Moines” to “nightmarish,” underscoring a critical variability that demands careful, case-by-case evaluation.
The most consequential tension lies in how the pros and cons interact for families choosing care pathways. When the aim is urgent, technically proficient medical intervention and a care team that can cradle a patient through a complex hospital stay, the hospital’s strongest performers can offset many frustrations. However, the persistent issues with wait times, inconsistent communication, and privacy risks dilute those advantages. For elective or semi-urgent needs, or for loved ones whose wellbeing hinges on steady, respectful interaction with staff and clear billing, these factors may overwhelm the clinical upside. In short, clinical capability exists here, but consistency is not guaranteed across departments or shifts.
In the end, this community is a reasonable fit for families prioritizing acute medical capacity and rehabilitation potential, provided there is a clear plan to mitigate the likelihood of variable experiences. Prospective clients should actively steer the process: request a dedicated care team, confirm expected wait times, and insist on clear, written communications about medications, procedures, and billing. When mental health care is involved, inquire specifically about unit policies, staff continuity, and safety practices, and be prepared to compare alternatives if the first choice proves unstable or unsatisfactory. The decision hinges on balancing the desire for strong, competent medical care with the reality of uneven patient experiences and administrative friction.
16 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Des Moines International (5 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Iowa Lutheran Hospital in Des Moines, IA offers a vibrant assisted living community with a wide range of amenities and care services. Residents can enjoy their meals in the spacious dining room, which offers a variety of delicious options to accommodate special dietary restrictions. The community is fully furnished, providing residents with comfortable living spaces.
The beautiful garden and outdoor space provide a tranquil setting for residents to relax and enjoy nature. Housekeeping services ensure that their living spaces are kept clean and tidy. Move-in coordination is also available to make the transition as smooth as possible for new residents.
Connectivity is important, which is why the community offers telephone and Wi-Fi/high-speed internet access. This allows residents to stay connected with friends and loved ones or browse the web at their convenience.
Care services provided include assistance with daily activities such as bathing, dressing, and transfers. The staff also ensures that residents adhere to their diabetes diet if required. Medication management is available to help residents stay on track with their medications.
To keep residents engaged and entertained, scheduled daily activities are organized within the community. Whether it's socializing with fellow residents or participating in stimulating activities, there's always something happening to keep everyone active and engaged.
In addition to the amenities within the community, there are plenty of nearby amenities that enhance the quality of life for residents. With three cafes, parks, and pharmacies located nearby, residents have convenient access to various necessities and recreational spots. There are also numerous physicians, restaurants, and hospitals in close proximity to cater to any healthcare needs that may arise.
Overall, Iowa Lutheran Hospital offers an exceptional assisted living community where residents can enjoy a comfortable lifestyle while receiving quality care and enjoying a range of convenient amenities both on-site and nearby.
Iowa Lutheran Hospital is located at 700 East University, Des Moines, IA 50316 in Polk County, Iowa
Iowa Lutheran Hospital on seniors.fyi includes 14 photos including images showing interior, bathroom, healthcare, building, lobby, hospital bed, artwork, reception, and more.
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Interior
Outdoors
Living Room
Building
Artwork
Bathroom
Lobby
Healthcare
Handrails
Hospital Bed
