Arbor Heights At University in Des Moines, IA
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233 University Avenue, Des Moines, IA 50314
For more information about senior living options: (844) 490-3973
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The staff at University Park seemed very nice. The residents formed good relationships, were friendly, and seemed to know one another. University Park is all-suite with a hotel-like feel and uniform room sizes. The facility offers three meals a day. The staff are nice, experienced, and work well with the patients, taking time for each one. The food is really great, well balanced, and nutritious. There are regular activities, including movies, crafts, and games. The beauty shop offers nail services. Bible study and church services are available. The reviewer would recommend this facility to others.
The food is not good and not well prepared. The staff are unhelpful and do not listen to family concerns. Angie was rude and uncooperative. Terry was too busy to meet with them or address the paperwork. The staff threatened to start discharge papers if payments were not received. There were miscommunications and unanswered questions between staff. Lorazepam caused adverse effects and its use was poorly managed.Arbor Heights at University is best suited for seniors who want a sociable, activity-rich environment with a motel-style, all-suites setup that feels less clinical and more like a community. The atmosphere leans toward camaraderie: residents mingle easily, staff are approachable, and the calendar runs from movies and crafts to Wii games and beauty services. Meals are part of the everyday rhythm, and the property's hotel-like layout can make navigation intuitive for those easing from independent living into assisted care. For someone who values companionship, accessible amenities, and a busy day planner, Arbor Heights offers a compelling living setting.
That said, there are clear reasons to consider alternatives. Families who require steady, high-touch medical coordination or meticulous financial management should look elsewhere. The most troubling reviews point to inconsistent responsiveness from staff, difficulty getting questions answered, and unsettled issues around admissions paperwork and private-pay arrangements. When a senior's care hinges on prompt decisions, timely communication, and careful oversight of medications and doctor visits, Arbor Heights can feel insufficiently proactive. Potential residents with complex dietary restrictions or precise meal planning needs should test whether the kitchen can accommodate them consistently.
On the upside, the community's strengths are real and tangible. The staff, when engaged, appears genuinely caring, and residents report strong peer connections that reinforce a sense of belonging. The activity slate is practical and varied: daily opportunities to participate in crafts, movies, church activities, and social events keep residents engaged and feeling valued. The setting itself - hotel-like and all suites - offers a polished, low-friction living environment that can suit seniors seeking less institutional vibes. For families who want a friendly, welcoming space where their loved one can socialize and maintain a meaningful routine, these attributes can offset some everyday frustrations.
The main drawbacks, however, anchor the decision in risk. Several reviews describe unhelpful or inattentive staff, with communication gaps that leave families guessing about admissions, financial status, and discharge planning. One alarming account recounted hospital-scale concerns tied to medication management and a series of miscommunications that culminated in a health event and prolonged uncertainty about paperwork. Additional feedback highlights miscommunications around health conditions and a sense that information shared by staff could be inaccurate or incomplete. In short, administrative fragility and fragile lines of accountability undermine the otherwise pleasant day-to-day living experience.
Despite these cons, the pros can offset some concerns for the right resident, provided a family is prepared to stay closely involved. If a senior thrives on social engagement, appreciates a robust calendar, and values a supportive, friendly staff, Arbor Heights represents meaningful value despite organizational hurdles. The hotel-style environment and straightforward service model can reduce everyday stress and help residents settle into a predictable routine. For families who can commit to active oversight - regular check-ins, prompt follow-ups, and clear expectations about meals, medications, and finances - this community can deliver a satisfying, community-centric living option.
Bottom line: Arbor Heights at University delivers a warm, engaging, and financially straightforward living environment for seniors who prioritize social life and routine over deep medical management. It is less suitable for those who require tightly controlled medical oversight, flawless communication, and consistently transparent administrative processes. Prospective residents should plan a thorough in-person evaluation: tour the facilities, sample menus, and speak with current residents about meal quality; press for direct answers about how medications, doctor visits, and dietary restrictions are coordinated; and request concrete timelines for admissions, finances, and discharge planning. If the answers align with a proactive, hands-on approach and a preference for a lively, sociable setting, Arbor Heights stands as a solid choice among Des Moines options. If not, exploring alternatives with stronger administrative discipline and medical coordination will pay dividends in peace of mind.
25 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Des Moines International (5 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Arbor Heights At University in Des Moines, IA is a skilled nursing facility that provides comprehensive care for older adults. Our community is fully furnished and offers a range of amenities to ensure the comfort and convenience of our residents.
Residents can enjoy their favorite shows and movies with cable or satellite TV in their private rooms. Our dining room offers restaurant-style dining with delicious meals prepared by our talented culinary team. Special dietary restrictions are taken into consideration and accommodated.
The community features beautiful outdoor spaces and a garden where residents can relax and enjoy nature. Our small library provides a peaceful setting for reading and quiet activities. Wi-Fi/high-speed internet access is available throughout the premises, allowing residents to stay connected with loved ones and engage in online activities.
At Arbor Heights At University, we provide 24-hour supervision to ensure the safety and well-being of our residents. Our dedicated staff assists with daily living activities such as bathing, dressing, and transfers. We also offer diabetes diet management, medication management, and special dietary restrictions to cater to individual needs.
Residents can participate in a variety of resident-run activities as well as scheduled daily activities that promote socialization and engagement. Nearby cafes, parks, pharmacies, physicians' offices, restaurants, and hospitals provide easy accessibility for our residents' needs.
At Arbor Heights At University, we strive to create a warm and supportive environment where seniors can thrive.
Arbor Heights At University is located at 233 University Avenue, Des Moines, IA 50314 in Polk County, Iowa
Arbor Heights At University on seniors.fyi includes 10 photos including images showing interior, nursing home, bedroom, windows, dining, wheelchair, outdoors, swimming pool, and more.
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Interior
Outdoors
Windows
Dining
Wheelchair
Nursing Home
